SUMMARY:

• An experienced Business Systems / Requirements Analyst with over eight years of systems analysis, design, development, testing, training, and project management skills; which includes delivering high quality and customized software applications for clients in the Confidential, Healthcare, Financial, Commercial and Automotive industries.
• Utilizes Waterfall, Agile, and Rational Unified Process methodologies to systems development and implementation.
• Extensive knowledge and experience working in all phases of the SDLC; which includes gathering/analyzing/ managing requirements, modeling business processes, and developing use cases.
• Experienced in writing Test Plans, Test Cases, Defect Tracking and reporting for both Manual and Automated Test environments.
• Analyzes and translates “Current State” processes to “Future State” processes as part of the workflow re - engineering, process streamlining and new solutions development.
• Experience in conducting various test phases: Integration, Functional, Regression and Acceptance Testing.
• Proficient at software testing; including requirements verification and validation.
• Experienced in providing new product training and developing training documentation.
• Experience in test case management tool, Rally, JIRA, Quality Center.
• Adept at developing the following SDLC work products: Project Charter, BRD, FRD, Requirements.
• Traceability Matrix, Use Case Specification, Wireframe / Mockups, Test plan, Project Management Plan, User Training Documents, User Stories.
• Good analytical, communication, problem solving, decision making and project management skills.

PROFESSIONAL EXPERIENCE:

Confidential, Thousand Oaks, CA

Requirements Lead / Business Systems Analyst

• Electronic Tactical Information and Reporting Management System (ETIRMS), and Integrated Web Applications Information Systems (IWAIS)
• The project team successfully delivered an integrated system of systems that allowed each division access its data via centralized GUI, and provided automated internal business processing. It saved the client thousands ($$$) in operating costs needed to maintain applications owned by each sector that performed similar tasks. Utilized the Waterfall development methodology and the tools listed below to accomplish the following tasks:
• Gathered customer requirements, process flows, and data source details to support design and implementation of the AWIS/ETIRMS software system updates and enhancements.
• Developed the following work products for the ETIRMS/AWAIS project (FRD, SSS, SRS, Use Case Spec., Wireframe development), using MS Office/Excel/Visio.
• Developed Gaps Analysis matrix to access the client’s needs based on the current/future state, using MS Excel, and SharePoint.
• Developed UML diagrams, and use cases to generate subsystems specification (SSS), and software requirements specification (SRS) artifacts, using the DOORS requirements management tool.
• Developed system test plans/cases to conduct UAT of the ETIRMS/AWAIS SRS requirements with the product’s end users.
• Created problem reports to correct defects discovered during software testing, using JIRA.
• Managed the traceability of the projects work products (FRD, SSS, SRS, Use cases, and Test Cases), using DOORS.
• Developed training guides and documentation to train ETIRMS/AWAIS system end users.

Tools: Visio, DOORS, MS Office, Rational Clear Quest, SharePoint, and JIRA

Confidential,Torrance,CA

Business Analyst/ Project Manager

• The project team developed (previously there was no mechanism to control access/data usage) and implemented a system that allowed Toyotas business partners, and 3RD parties access to specified data/ catalogs thru the submission of an online application; which included an automated data usage agreement, approval/disapproval mechanism, billing services, authenticating, auditing, reporting, and account management services. Utilized a hybrid Rational Unified Process and AGILE Software Development Methodologies to accomplish the following tasks:
• Facilitated interviews with stakeholders/SMEs to illicit requirements, workflow, and process information.
• Developed the following project SDLC artifacts: BRD, FRD, Use Case Specification, and Wireframes.
• Performed GAPS analysis of the “current system and processes” and the client’s ideal system, to produce a GAPS analysis report.
• Developed process models to derive functional and non-functional requirements for the product, using DOORS requirements management tool.
• Developed data flow / context diagrams to model and derive product data requirements, using MS Visio.
• Developed mockups/ wireframes to support design, and development of the system’s user interface, using MS Visio.
• Developed the usage scenarios, requirements, and mockups for the design/implementation the GUI / CRM functionally to allow TMS and 3RD party clients to manage: MS data, individual accounts, customer support, and business intelligence data.
• Responsible for documenting the processes and scenarios (i.e., to initiate, capture, record and manage user identities and their related access permissions) to derive requirements for the identity access management (IAM) system / Authentication, Authorization and Auditing functionality.
• Performed trade studies to evaluate commercial off the shelf (COTS) products for integration into the solutions’ design, using MS Word, Visio, and SharePoint,
• Managed the requirements traceability, and change control of the project artifacts (BRD, FRD, and the Use Case Specification) to control requirements creep, using DOORS requirements management tool.
• Conducted pre-UAT and UAT activities to document, and correct defects discovered during testing before deploying the software in the customer’s production environment, used JIRA to track defects status.
• Performed SQL query operations to extract TMS data, to provide data samples to vendors for cleansing and evaluation, using SQL.
• Documents and develops reporting/dashboard specifications as per business requirements.
• Responsible conducting analysis of TMS data, creating reports and dashboards for the Marketing, and Parts departments, using the Tableau reporting and visualization tool.
• Worked closely with the Program Management to develop the project charter, RFI, RFP artifacts.
• Developed the Project Management Plan, and the project’s subsidiary plans, using MS Project.
• Worked closely with Program Management to manage the project’s schedule, scope, and costs baseline.
• Collaborated with the business operations manager, and software development team to update the Ecommerce/ Web based Data Management & Syndication System project vision statement and roadmap to deliver the product’s subsequent release using the AGILE Software Development approach, including a product backlog, and sprint backlog.
• Conducted information gathering sessions with the Product Owner, stakeholders, and/or SMEs (i.e., Marketing, Sales, Parts Departments) to develop user stories, and document usage scenarios based on the product’s high-level requirements, and additional details stated by the clients/SMEs.
• Created work items in the user story management tool Team Foundation Server (TFS) to upload documented /new user stories.
• Collaborated with the test team to assign acceptance criteria to product backlog items, to verify user story functionality, and record discovered defects to correct, and reprioritize in the product backlog (PBL).
• Conducted daily scrum meetings to discuss: tasks progress, iteration planning, product backlog status, testing, record issues, and assign action items.
• Reviewed and prioritized the user stories in the product backlog with the client/product owner, based on product demonstration results, product requirements reviews, etc...
• Managed, updated, the user stories in the product backlog based on Sprint Planning meetings, PBL item verification, and Daily Scrum meetings.

Tools: Visio, TFS, SharePoint, MS Office, MS Project, Tableau, and JIRA

Confidential,Monterey,CA

Business Systems Analyst/Project Manager

• The development team combined similar and expensive Health Record systems utilized by the Confidential and VA into an Integrated Electronic Health Record (IEHR) system that allowed each organization to control and manage its sensitive data, and assets in a common interface. The final solution, versus the former system saved the organizations thousands of dollars in operating and maintenance costs on an annual basis. Utilized the Waterfall Development Methodology and the tools listed below to accomplish the following tasks:
• Conducted requirements gathering sessions, and follow-up review sessions with stakeholders to validate business processes/ objectives, and hi-level requirements.
• Developed usage scenarios, use case specifications, and UML diagrams to derive functional and non-functional requirements for the IEHR system, using DOORS requirements management tool.
• Developed message exchange models (SEQ. diagrams) to define HL7 message exchange/ interface requirements between the Confidential and VA patient IT systems using MS Visio.
• Developed wireframes/mockups to assist with the design of the user interfaces/ user experience, using MS Visio.
• Developed interface control documents (ICD) to document (HL7v3) message interface requirements for the VA and Confidential IT systems.
• Worked closely with the development team to translate the information within the work products (BRD, FRD, Use Case Specs, ICD, Models, and Wireframes) into prototypes, and deployable software.
• Manages, and updates the traceability of the BRD, FRD, Use Case Specs, ICD, Test cases, and Change Requests to control requirements creep, using DOORS.
• Developed the Project Management Plan, and the project’s subsidiary plans, using MS Project.
• Worked closely with Program Management to manage the project’s schedule, scope, and costs baseline.

Tools: Visio, MS Office, MS Project, and DOORS

Confidential,Fairfax,VA

Business Analyst

• Successfully developed (previously, the applications were separate, and maintained by each division), and deployed an enterprise solution that allowed a single division to manage the system-of-systems from a single interface; which includes controlling access, authenticate, auditing, notifications, and configuration of web applications / portals. The product saved the client thousands of man hours, and expenditures on an annual basis by the handing over the daily management responsibilities to a single division. Utilized the Waterfall Development Methodology and the tools listed below to accomplish the following tasks:
• Facilitated JAD sessions to gather detailed information, such as business processes, pain points, business process challenges, workflow improvement, and brainstorm new solution ideas, etc.
• Converted “As-Is” into “To-Be” processes and sub-process flows, using MS Visio.
• Developed user scenarios, use case specifications, and UML diagrams to derive functional and non-functional requirements.
• Responsible for documenting the processes and scenarios (i.e., to initiate, capture, record and manage user identities and their related access permissions) to derive requirements for the identity access management (IAM) system / Authentication, Authorization and Auditing functionality.
• Developed and manages the business system requirements document (BSRD); which includes: current /future state context diagrams, use cases, functional/non-functional requirements, user interface requirements, data requirements, reporting requirements and user interface models,
• Responsible for maintaining top-down traceability of the project’s artifacts using HP Quality Center..
• Works closely with the test team to develop test plans to conduct software testing of the UWMS.
• Documents software defects discovered during product testing, using HP Quality Center to assign, track, and retest defects.

Tools: Visio, MS Office, and HP Quality Center (ALM)

Business Systems Analyst

Confidential,Washington, DC

• Assisted the project management team with the development of the DFAS project vision statement, and responsible for managing the following artifacts (e.g. Product Backlog, Sprint Backlog) to support the design and implementation of the defense accounting systems (DFAS), using the AGILE software development approach.
• Conducted information gathering sessions with the Product Owner, stakeholders, and/or SMEs to develop user stories, and document usage scenarios based on the product’s high-level requirements, and additional details stated by the customer.
• Creates work items in the user story management tool Team Foundation Server (TFS) to upload documented /new user stories.
• Collaborated with the test team to assign acceptance criteria to product backlog items, to verify user story functionality, and record discovered defects to correct, and reprioritize in the product backlog (PBL).
• Conducted daily scrum meetings to discuss: tasks progress, iteration planning, product backlog status, testing, record issues, and assign action items.
• Reviewed and prioritized the user stories in the product backlog with the client/product owner, based on product demonstration results, product requirements reviews, etc...
• Managed, updated, the user stories in the product backlog based on Sprint Planning meetings, PBL item verification, Daily Scrum meetings.

Tools: Visio, TFS, MS Office, and SharePoint