SUMMARY:

• Over Ten years of Business Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation.
• Five years of experience working with State and Federal government.
• Experience in requirements gathering through Joint Application Design (JAD) sessions, Storyboard Sessions, Interviews and Workshops with clients, developers, and Quality Analysts (QA).
• Experience in creating BRD (Business Requirement Document), FRD (Functional Requirement Document), PDD (Project/ Product Definition Document), SRS (System Requirement Specification), and Change Management Documents.
• Extensive experience in handling multiple projects concurrently and following Business Process Flows.
• Facilitated JAD sessions with stake holders, end - users, Subject Matter Expertise (SME), project manager, QA team, and development team
• Hands on experience working on Data Analysis and Data Modeling,
• Mined data for the application team and design team to assist with creation of the application.
• Extensive experience in writing Use Cases and developing Unified Modeling Language (UML) and Data flow diagrams (DFD) for process mapping in various software methodologies.
• Managed detailed project plans including resources planning, tasks planning, budgeting, milestones set-up.
• Performed GAP Analysis, Impact Analysis, Risk Analysis.
• Extensive knowledge of software requirements gathering methods, models, concepts and tools.
• Defined, developed, and implemented quality assurance practices and procedures, end user test plans, and other QA assessments.

TECHNICAL SKILLS:

ERP Tools: Microsoft Dynamics CRM 2011; DocumentumMethodologies: Agile, Waterfall, Object Oriented Analysis and Design (OOAD), Agile/ Scrum, RUP, Business Process Model Notation (BPMN), V-Model, Rapid Application Development (RAD), JAD;

Content Management Tools: MS SharePoint, Knowledge Link, Consensus

Database: Netezza 4.3, Toad for Oracle 12.5, SQL Server 2008, DB2, Oracle Primavera,MS- Access, Oracle, My SQL, Rapid SQL 8.7.5

UML Diagrams: Use Case, Swim Lane Diagrams, Activity, Sequence diagrams

Requirement and Test: Rational Requisite pro, Rational Software Architect (RSA), Quality Centre (QC), Rational Requirement Composer (RRC); DOORS;

Testing tools: Application Life Cycle Management (ALM); Mercury interactive tools- Win Runner, Test Director, Quality Center (QC)Web technologies: XML, HTML, ASP.Net, J2EE, VB.Net;

MS Office Suite: MS Word, MS Excel, MS PowerPoint, MS Project;

Modeling tools: MS-Visio, Rational Rose, Erwin;

PROFESSIONAL EXPERIENCE:

Confidential, VA

Business System Analyst

Responsibilities:

• Performed the Fit Gap Analysis for the life cycle of the FM Connect portal.
• Involved in writing the BRD, FRD and getting the sign-offs from users and business .
• Submitted the Requirement Traceability Matrix and BRD to the PMO office for further approval and Signing of the project.
• Design business processes by analyzing requirements; constructing workflow charts and diagrams; perform application specific configuration and integration with interfacing systems
• Responsible for Planning the Roadmap, Iterations, Release, Sprint - levels, Estimating, Forecasting
• Documented the FM Connect portal Design Specification Document (DSD) for the developers to build the portal.
• Created Test Plan, Test Cases and Test Scripts; organized and conducted UAT and involved in Performance testing, GUI testing, and Regression Testing during production and release phase.
• Performed business analysis and delivered high level scope and functional specification documents for Tableau Reports design/development. The various mortgage reports include Loan Origination, Loan Delivery, and Loan Servicing etc.
• Facilitated JAD sessions with development team, and other stakeholders to refine functional requirements.
• Interacted with stakeholders, SMEs, and account managers to record requirements for reporting, interface design.
• Configured UI screens and created website wireframe diagrams, screen dependencies, process flows, and controls and mock ups.
• Mapped As-Is business processes using BPMN standards.
• Engaged the business users to define the Future State.
• Worked with system Subject Matter Experts (SMEs) to ensure that the extracts are properly mapped. Used SQL for data mapping and querying.
• Documented the test cases, identified test cases for automation as well as UAT and logged defects in ALM.
• Documented the Regression suite for the FM Connect portal and performed Parser testing.
• Conducted functional walkthroughs, UAT sessions and facilitated development of user manuals.
• Strong experience with customer facing website design for government customers including analysis, design, and testing of all the phases.
• Experienced in Business Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation along with Agile methodologies including SCRUM (conversant with Sprint planning and creating/managing user stories).

Environment: Agile, MS SharePoint, Tableau, IBM Netezza 4.3, Toad for Oracle 12.5, Life Ray, Rapid SQL 8.7.5,XML, ALM, and MS Office.

Business Analyst/ Requirements Analyst

Responsibilities:

• Organized the scheduling of meetings by identifying right stake holders and conducted meetings.
• Drafted crisp and clear meeting notes based on the session and distributed minutes/meeting notes to all the stake holders.
• Interacted with subject matter experts and process owners to gather business requirements and document them in Business Requirements Document.
• Created CRM mockup screens for business requirements based on details gathered in meetings.
• Facilitated JAD sessions with development team, and other stakeholders to refine functional requirements.
• Interacted with stakeholders, SMEs, and account managers to record requirements for reporting, interface design.
• Strong experience in managing the web development teams along with thorough understanding of user experience and usability testing procedures.
• Created Test Plan, Test Cases and Test Scripts; organized and conducted UAT and involved in Performance testing, GUI testing, and Regression Testing during production and release phase.
• Identified, researched, investigated, analyzed, defined and documented business processes and Use Case scenarios.
• Experienced in Business Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation along with Agile methodologies including SCRUM (conversant with Sprint planning and creating/managing user stories).
• Configured UI screens, wireframe diagrams, screen dependencies, process flows, and controls.
• Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
• Strong experience with customer facing website design for government customers including analysis, design, and testing of all the phases.
• Reviewed test cases, identified test cases for automation as well as UAT and logged defects in ALM.
• Conducted functional walkthroughs, UAT sessions and facilitated development of user manuals.

Environment: MS CRM 2011, MS SharePoint, SQL Server 2008, XML, ALM, and MS Office.

Business Analyst/ Requirements Analyst

Responsibilities:

• Facilitated the high level and technical workgroup meetings and documented meeting minutes and agendas.
• Researched, analyzed, and worked on project life-cycle documents to produce the work products and activities for the project planning.
• Created Business Requirements Document (BRD), Project Scope Document (PSD), and Project Identification Document (PID) and, coordinating with Office of Systems Policy.
• Designed and developed use cases using UML.
• Documented the Detailed Functional Requirements (DFR) and uploaded them in the Rational Requisite Pro and SharePoint site.
• Experienced in Business Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation along with Agile methodologies including SCRUM (conversant with Sprint planning and creating/managing user stories).
• Prepared the project documentation and ensured that all the required project closeout activities are completed.
• Prepared mock-up screens for the changes in the SSNAP application.
• Configured UI screens and created website wireframe diagrams, screen dependencies, process flows, and controls and mock ups.
• Provided validation support by testing the SSNAP screens against the database using DB Visualizer.
• Provided validation support for the SAVE Enumeration Release 4.0 by validating the proposed system changes as part of the I-94 Automation process and documented the validation test plans..
• For project-specific needs, provided Rational Requisite Pro support to the SSA analysts in tagging and tracing the requirements and provided support for the ALM customization.
• Updated the database tables as per the changes made in the Interface Control Document (ICD) by the DHS as a part of SAVE I-94 Automation process.
• Strong experience in managing the web development teams along with thorough understanding of user experience and usability testing procedures.
• Created Test Plan, Test Cases and Test Scripts; organized and conducted UAT and involved in Performance testing, GUI testing, and Regression Testing during production and release phase.
• Strong experience with customer facing website design for government customers including analysis, design, and testing of all the phases.
• Experienced in performing data profiling and data analysis by pulling the data from DB2 using SQL queries.
• Created and Updated the Data Dictionary Mapping from Database to User Interface (UI) for the SSNAP application.
• Identified the defects in SSNAP and documented them in ALM.

Environment: MS SharePoint, Rational Requisite Pro, DOORS, DB2, DB Visualizer, Query Master, JAD , MSOffice, ALM, and InfoPath.

Business Analyst/ Technical Writer

Responsibilities:

• Prepared the high-level as well as the detailed level of Business Requirement Document (BRD), Functional Requirement Document (FRD), and subject area use cases.
• Met with various groups, including business owners, SME, and marketing team for requirements gathering in the project definition stage.
• Performed business systems analysis tasks by developing business requirements.
• Worked with IBM Rational tools to manage the requirements by creating, tagging, and uploading the documents.
• Validated the business rules and project artifacts with users for the approval and sign off.
• Experience in implementation of Commercial, off-the-shelf (COTS) and documented the changes.
• Collected data concerning CRM strategies; compiled, analyzed, interpreted, and extracted data as per the requirements gathered.
• Prepared Use Cases from which CRM development and configurations were driven.
• Provided training sessions to the client. The purposes of these sessions were to impart technical knowledge to the clients.
• Configured UI screens and created website wireframe diagrams, screen dependencies, process flows, and controls and mock ups.
• Experienced in Business Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation along with Agile methodologies including SCRUM (conversant with Sprint planning and creating/managing user stories).
• Strong experience in managing the web development teams along with thorough understanding of user experience and usability testing procedures.
• Strong experience with customer facing website design for government customers including analysis, design, and testing of all the phases.
• Analyzed current data and generated UML diagrams/Data flow diagrams, and Sequence diagrams.
• Managed and documented the changes in the project.
• Documented the detailed user manual and user interface functionality of the application
• Involved in business analysis and project management, coordinating between the team members and, addressing the budget issues.
• Utilized BPMN to document the activity, deployment, and Workflow diagrams in MS Visio.
• Created Test Plan, Test Cases and Test Scripts; organized and conducted UAT and involved in Performance testing, GUI testing, and Regression Testing during production and release phase.

Environment: MS SharePoint, MS CRM 2011, Graphical User Interfaces (GUI), BPMN, Rational Requirements Composer, JAD, Oracle Primavera, InfoPath

Responsibilities:

• Primary responsibilities included workflow analysis and design, business process modeling, process interface modeling, requirements gathering and analysis; RFP creation and distribution; vendor communications and demonstration scheduling; software evaluation and selection recommendations; and conceptual design of the Service Oriented Architecture (SOA) environment for the system
• The information was collected using a standardized Microsoft Word template and imported into a Microsoft Access database.
• Used SharePoint to post project updates and project related documents that was accessed by the entire team.

Confidential, Sterling, VA

Business Analyst and QA

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes, gathered business requirements, and documented them in FRD.
• Created detailed business process modeling based on the information gathered from the users.
• Analyzed and understood the shortcomings of the existing system and evaluated the benefits of the new system.
• Worked closely with business partners in defining the business vision for the new product.
• Helped in prioritizing the product features and releases based on the business risks and business values.
• Documented business workflows textually as well as in UML diagrams accordingly for the stakeholder review.
• Responsible for the development of requirements, use cases, and high-level specification documents for the Warranty Administration.
• Configured UI screens and created website wireframe diagrams, screen dependencies, process flows, and controls and mock ups.
• Strong experience in managing the web development teams along with thorough understanding of user experience and usability testing procedures.
• Experienced in Business Analyst experience in all phases of System Development Life Cycle (SDLC): from inception through implementation along with Agile methodologies including SCRUM (conversant with Sprint planning and creating/managing user stories).
• Created Test Plan, Test Cases and Test Scripts; organized and conducted UAT and involved in Performance testing, GUI testing, and Regression Testing during production and release phase.
• Conducted Gap analysis and developed functionality requirements.
• Documented cross reference data dictionary with all the attributes, table names and business rules.
• Executed SQL queries to determine the various data points required based on inputs from user and stakeholders.
• Strong experience with customer facing website design for government customers including analysis, design, and testing of all the phases.
• Prepared project progress reports and submitted to management on an ongoing basis.

Environment: Teradata, SQL Server, Toad, Business Objects, QC, SQL, Rational Requisite Pro, Rational Rose, MS Visio, UML - Use Cases, Sequence, Activity, Deployment, and Workflow Diagrams