SUMMARY:

• An accomplished professional with 6 plus years of strong business analysis experience with distinct experience and expertise in Healthcare, Finance, Airline industries as Sr. Business Analyst, System/Application Analyst, and mentor which enables me to think out of the box and help business with innovative solutions
• I worked with reservation systems in Airlines industry and learning management system.
• In financial sector experienced in technologies for commercial banking as well as brokerage and investment/advisory banking along with annuity, Trading, mutual funds and working on payment technologies. I worked on Credit Card & Debit card Processing systems, Electronic Funds Transfer systems, fraud management system, identity and access management (IAM) systems and Merchant Processing systems.
• In Health Care industry I got extensive experience in Eligibility and benefits management systems, Claim management systems, Claim reconsideration management systems, Claims processing and medical billing (Hospital, Provider, Pharmacy, specialty pharmacy etc). I got working experience with CSP Facets, COSMOS, and claim management systems. Along with that I have good experience in EMR implementation, XML mapping and creating data dictionaries, HIPPA compliance and EDI (transactions), and working with variety of vendors.
• I’m Proficient and discrete in capturing business requirements, user needs, and system requirements (functional and non - functional system requirements), reviewing work flow and process mapping, conducting high level feasibility studies to improve business processes, developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
• Extensive experience in implementing Software Development Life Cycle (SDLC) principles and methodologies such as Agile, Rational Unified Process (RUP), and Waterfall Method in development
• Expert in writing BA deliverables like use cases, user stories, business requirement document (BRD), Functional specification document (FSD), Use Cases, User Stories, GAP analysis, SOWT analysis, ROI
• Extensive experience and knowledge of UML, and BPMN various types of modeling, Sequence Diagrams, Flow Diagrams and Activity Diagrams using tools such as Microsoft Visio and Rational Rose
• Expert in organizing Joint Application Developments (JAD) sessions, walkthrough, interviews, and workshops sessions with end-user/clients/stake holders
• Experience in working with data related requirements and conducting data validation and data verification via writing SQL Queries from databases e.g. SQL server/Oracle etc.
• Worked as product owner and have an exceptional experience in driving requirements to multiple teams of developers (onsite, multi-location and offshore), answering their question as product/requirement owner and helping in developing right solution and unit testing as well as integration testing
• Experienced UAT Lead with a recognized capabilities in communication and coordinating business user in conducting UAT
• Experienced in coordinating change control, deployment and rollback activities
• Skilled in coordinating and communicating between business, IT (developers, QA teams), management, and various stakeholders
• Experienced in maintaining and keeping traceability matrix and reporting requirement/project status
• Quick learner, self-starter, and can adapt to new environments and technologies with confidence and ease

TECHNICAL SKILLS:

Methodologies/Processes: Agile, Waterfall, Rational Unified Process, UML

Tools: MS Office Suite (Word, Excel, Visio, PowerPoint, Project, Outlook, Access), IBM Rational Rose, IBM Rational Requisite Pro, IBM Rational ClearQuest, IBM Rational CleaCase, HP Quality Center, HP WinRunner, HP LoadRunner, Informatica Power Centre, Adobe PageMaker, Adobe Photoshop, JIRA, Microsoft Team foundation server

Technical Knowledge/Systems: Epic Systems, Windows XP/7, Sun Microsystems JRE 1.4.2, Apple JRE 1.4.2 Java Script, Java, JSP, JSON, J2EE, XML, HTML, DHTML, TOAD 7.6, SQL, Unix, Linex, CORBA Services (IONA Orbix), JMS (TIBCO EMS), Oracle 10g, Sybase, PHP, .NET, ASP.NET, SAP ERP

WORK EXPERIENCE:

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• As a, Business Analyst, I was involved in gathering Business Requirement and working as liaison between varies I.T departments.
• Reviewed the Business requirement, Functional Design Documents, Technical Specification documents, to develop Test Cases.
• Worked on EDI transactions: 270, 271, 834, 820, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Extensively used SQL statements to query the Oracle Database for Data Validation and Data Integrity.
• Conduced Joint Application Development (JAD) sessions and walk in interview with the business users to gather requirements.
• Medical Claims experience in Process Documentation, Analysis and Implementation in 835/837/834/270/271/277 (X12 Standards) processes of Medical Claims Industry from the Provider/Payer side.
• Created Traceability Matrix to ensure that all requirements are being addressed.
• Lead the UAT testing during the project.

Confidential, Livonia, MI

Business Analyst

Responsibilities:

• Was involved in the design of PPM tickets specific to Confidential ’s business activities.
• Organized JAD and interview sessions to gather requirements related to various types of life policies.
• Analyzed the specific needs of individual customers with an aim to better the internal process of Confidential to suit customer needs.
• Set up a Virtual Station to verify Credit card number, Expiration Date while collecting Premium for policies from new customers.
• Conducted User Acceptance Testing (UAT) and interacted with developers to resolve the issues.
• Created Test plans and test cases and conducted usability tests with client, recorded feedback and remodeled the system.

Confidential, Virginia

Business Analyst

Responsibilities:

• Responsibilities included requirement gathering, business process flow, business process modeling and business analysis.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Designed and developed project document templates based on SDLC methodology.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams using Rational Rose.
• Assist project managers with the development of project schedules.
• Conducted workflow, process diagram and gap analyses to derive requirements for the automation process.
• Organized cross training of team members and users to become more responsive.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Lead a group of QA Testers.
• Participated in Bug-Review meetings with software developers, QA engineers, managers, suggested enhancements to the existed application from business perspectives, provided solutions to existing bugs.
• Used Rational Clear Case and Clear Quest as Configuration Management and Change control tools.

Confidential, Fort Lauderdale, FL

Project Manager/ Business Analyst

Responsibilities:

• Experience in managing projects using defined project management practices, understanding business processes and translating how they can be best supported and leveraged with the appropriate technology
• Worked with specific business users to gather requirements and analyze open issues; translating user requirements into functional specifications;
• Coordinated the delivery of estimates, technical specifications, configuration and development between the application outsourcer and the business
• Coordinated and participated in the planning and execution of integration, regression and User Acceptance Testing; maintaining technical documentation for business processes as defined in the methodology
• Worked with the business and internal IT teams to ensure functionality is delivered using solid release planning and implementation methods
• Worked with the business to create user training materials and train the trainers; ensuring that the compliance requirements identified by Data Privacy and Practices are taken into consideration by the business.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Worked through the entire System Development Life Cycle (SDLC) starting from the proposal to the implementation of the system.
• Analyzed user requirement and impact on exiting system caused by proposed changes and defined business needs.
• Delivered the comprehensive Functional Specifications and System Design Specifications (SDS) and System Requirement Specification (SRS).
• Gather requirements from the business area and conducted Joint Application Development (JAD) sessions.
• Worked with the Subject Matter Experts (SME’s) from different business areas to gather User and business requirements, translated them into functional and technical requirements.
• Created Use Cases and used MS Visio/UML to model Use Case Diagrams, Activity Diagrams, and business for the applications design.
• Directed and managed the Change Control Process for the project as a whole by facilitating group meetings, one-on-one interviews and corresponding with work stream owners to discuss the impact of change request on the project.
• Familiar with FDA guidelines (21CFR) and HIPAA (Health Insurance Portability and Accountability Act).
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Developed user manuals, presentations and training manuals as per project specifications and timelines.