TECHNICAL SKILLS:

Client Server : SAP 4.6, 4.7, 6.0 R/3 Enterprise SAP Modules BW, SCM, SD, WM, IM, MM, LE, MFG, MES, EWM

Operating Systems: Windows, AS400, Covisent, FFMW

Office Productivity/Desktop Publishing: MS Office Suite

Database: MS Excel

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Responsible for gathering business needs from end users and creating a functional specification for report developers
• Perform testing of new Web Intelligence, Bex Analysis, Crystal and Analysis for Excel reports
• Perform root cause analysis for reporting questions and data gaps
• Use Agile methodologies to facilitate projects
• Work with the business to create KPI’s for manufacturing and customer service
• Develop a training plan, documentation and conduct training to support reporting
• Modify / develop new reports using existing business warehouse data
• Work with CI team to document and manage new hire management position training requirement
• Monitor trouble tickets and manage using SDLC service guidelines and RICF system
• Develop and manage user acceptance testing (UAT) in support of new/enhanced reporting

Confidential

SAP MFG / SCM Trainer / Business Analyst Consultant

Responsibilities:

• Responsible for planning, design, develop, organize creation of training documentation used to instruct end users on SAP work processes
• Updated SAP training material as needed
• Lead end user classroom training
• Train SCM team in inventory management including movement, storage, work - in-process from point of purchase to finish good
• Leverage SCM data to meet or exceed SCM KPI’s
• Trained SAP Mfg. master data including BOM, MR, PV and the Purina supporting applications
• Train third party logistics personnel in planning, execution and monitoring of supply chain activities
• Post go-live support for SCM, MFG, WM and sub-contracting teams including IDOC monitoring, transportation planning, shipment planning & scheduling
• Data Validation, End user roles validation
• Test data and process changes. Communicate results to stakeholders
• Monitor messaging between SAP and SAM, FFMW other legacy systems
• Overview understanding of manufacturing touch points to MRP and DSP
• Understand the importance of safety in the workplace
• Travel to plant locations across North America to deliver SAP solutions

Confidential

SAP Support LE, WM, SCM Business Analyst

Responsibilities:

• Responsible for troubleshooting and correcting end user errors in the sales order to cash process including transportation planning point, shipment planning and scheduling, shipment tending, shipment costing and freight invoices
• First line support for end users
• Retraining end user as needed
• Pro-actively monitoring SAP looking for logistics issues before they become critical

Confidential

SAP SCM Operator

Responsibilities:

• Responsible for managing the movement of goods in the production, receiving, shipping and inventory control process using SAP (Systems Applications & Products) ERP system
• Experienced with SAP modules Supply Chain (SCM), Warehouse Management (WM), Inventory Management (IM), Master Material (MM) and the complete sales order to cash process.
• Supervise the workforce to ensure the processes and quality standards are being followed.
• Pro-actively plan workload for the shift.
• Created and documented the inventory process being used for cycle counting and annual inventory.
• Created user documentation and training for all logistics processes including shipping, receiving, delivery creation, transfer orders, sales orders and schedule agreement.
• Assessed and strategized all aspects of training initiatives.
• Provided end-user training documentation and support.
• Provided training team leadership for end users training and support.
• Posted go-live support for warehouse, inventory and shipping personnel.
• Developed and documented user procedures, job aids, and practice exercises.
• Updated SAP training materials to capture new business processes and SAP enhancements.
• Researched and implemented packaging and shipping guidelines for (SDS) Supplier Direct Ship program for Ford service suppliers.
• Meet with motor carriers to establish service and pricing. Follow up on all carrier issues.
• Ability to perform work in the office and warehouse environment.
• Good problem-solving skills.
• Experienced with MS office including Windows 2000, XP, NT, Excel, Word, Lotus Notes and PowerPoint.
• Experienced with AS400, CMMS, Covisint
• Knowledge of safety in the workplace.
• Trained in ISO/TS16949:2002 Internal quality auditor.

Confidential

SAP SCM and Support/Superuser

Responsibilities:

• Taught order to cash process education and end user classes.
• Responsible for the development of SAP courseware for ‘train the trainer’ and end user training. For both hourly and management end users in logistics processes. Included both GUI and RF based training.
• Assessed and strategized all aspects of training initiatives.
• Provided end-user training documentation and support.
• Maintained master data for materials, customers, and vendors in the realm of new acquisition
• Developed training strategy and delivered training for customer service reps.
• Provided training team leadership for end users training and support.
• Posted go-live support for customer service, warehouse, inventory and shipping personnel.
• Provided instructor-led training to distribution center management, shipping, inventory and warehouse personnel.
• Developed and documented user procedures, job aids, and practice exercises.
• Updated SAP sales training materials to capture new business processes and SAP enhancements
• Experienced in conducting both large classes and one-on-one training, both pre- and post-go-live.
• Resolved IDOC errors.
• Developed workarounds until permanent fixes put in place.
• Sent to other Confidential locations to trouble shoot SAP.

Confidential

Truck Driver and Freight Handler

Responsibilities:

• Certified Forklift Safety Trainer responsible for training and documenting training for compliance to Confidential standards.
• Safely operate tractor trailer including following dot regulations for hours of service record keeping and hazmat placarding.