SUMMARY:

• Dynamic, results - driven Business Analyst with extensive experience in the analysis and documentation of business requirements, and business operations, as well as project management and software solution design.
• Highly skilled decision-maker and problem-solver with demonstrated analytical and organizational abilities and excellent written and oral communication skills.

TECHNICAL SKILLS:

• Client Server
• Cognos Impromptu
• Excel/PowerPoint
• MS Word
• Access/One Note
• Info Path Form
• Change Management
• MicroSoft Project 2013
• MS Office Suite
• Remedy
• Service Now SaaS
• Visio
• Agile/Scrum/Waterfall
• CRM / SFA / EPIMS
• IQN/SQL
• ITSM/ BI Reporting Tools
• NGARD, PVCS Tracker
• People Tools
• PeopleSoft SPL
• SAGE, BRT
• SharePoint
• Test Plan/Script Design
• Web Solutions
• Citrix / Web Services / SAP
• Lync/ WebEx
• Dashboards
• Pivot Tables/Charts
• Project Central
• Point of Sale (POS)
• Erwin
• Business Objects
• Livelink
• Server IP Addresses
• Mainframe
• CRQs
• RSA Archer

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• Excellent understanding of security policies, procedures and compliance. Extensive knowledge with development and configuration of RSA Archer solutions and modules including Application Risk Solution, Issues Management, Enterprise, Threat Management, Audit Management, Incident Management, Compliance Management, Policy Management, Findings, Remediation Plans and Exception Requests.
• Example of control standard M-021A: Pass Word Management- Do all applications account login with security administrative authority require a password that is a minimum of 20 characters with mixed upper and lower case, and require one or more special characters like a number with punctuation mark? If the answer is “No” then a Finding is generated and a question risk score is assigned i.e. score is 10 for this particular question.
• Utilize and manipulated RSA Archer BI reporting features including iViews, Dashboards and ad hoc reports along with system generated canned reports.
• Capture, analyze and prioritize documentation for project including: Exception Request BRD, Release Plan and Schedule, Data Feed Requirement, Data Feed Specification Document, Data Source Document, Threat Management Requirements, Code migration (development, staging, production), Test Cases/Plans, User Acceptance Testing (UAT), Confidential Analysis, Process Flow Diagrams and Target Field Mappings.
• Unique ability to level set with RSA Archer system components exceeding those who have worked with the system and project more than 3 years.

Confidential, Houston, Texas

Business Analyst

Responsibilities:

• Assisted IT Infrastructure Assets with creating server (Windows, Unix and Linux) IP addresses for End State of Confidential and Confidential networks at the Host level both physical and virtual
• Created IP addresses utilizing various tools, IP Configurator tool, Master Network Document, IP Uploader Tool, Infrastructure Lifecycle Management (ILM), HostName Generator tool) for various domain locations
• Processed proactively technical specifications of Network engineers design of IP address configuration
• Worked effectively in self-adaptability situations involving uncertainty, shifting priorities and rapid change, demonstrate flexibility

Confidential, Houston, Texas

Service Delivery Analyst

Responsibilities:

• Gathered and analyzed IA Analytics metrics BI Reports (Dashboards) with Remedy tickets and Project work
• Compiled and managed monthly Confidential report utilizing IT Reliability Tool Confidential reports evaluating issues (critical, high, medium, and low) with documented resolutions for Supply Trading monthly collaboration meetings
• Coordinated collaboration meetings and video conferences with SDMs & Business Unit IT partners which included IT Managers and Confidential
• Created SDMs SharePoint site page for 2014 Global Infrastructure Assets (IA) Forum participants included Confidential and IT Managers
• Performed role of SD Analyst and Confidential ’s 2014 Global IA Forum SharePoint site owner; demonstrated technical proficiency required with uploading documents, page creation and layout, created registration form using InFoPath, inputted slide pictures, created participant survey, granted user permissions
• Participated with Planning Committee for 2014Global IA Forum - collaborated with IA Asset Organizations: (Network, Data Center, End User Solutions)
• Participated with Gas and Midstream workshop that develop Confidential Analysis for NR2 and Radio Frequency as well as current Network infrastructure

Confidential, Houston, Texas

Business Analyst

Responsibilities:

• Documenting Service Request Design template with customer’s feature requests as well as review process maps and redesign of process flow diagrams (with swim lanes) utilizing Visio
• Documented ‘as-is’ and ‘to-be’ business processes requirements, use cases adhere to applicable standards; trained customers and completed Confidential templates using Agile Methodology
• Break down technical and architectural complexities to ensure project stakeholders identify issues around Catalog products offered for add, change, and delete requests
• Communicated with process design team to consolidate, group, archive and de-activate catalog products and provide input to design client recommendations
• Worked with security administrator stakeholders analyzing current service offering that had multiple permutations for add/change/delete to design efficient methods for same to reduce service offerings as well as remote access for global users
• Reviewed and analyzed current product service catalog process flow maps and where appropriate instituted re-work of process flow maps design that included step approvals and task/events process flows
• Executed SQL queries and tested front end developed data with upgrades to Service Now
• Conducted “ Confidential ” analysis between current workflow models and to be work flow models for enterprise, risk and impact analysis
• Managed SharePoint ITSM library documents

Confidential, Houston, Texas

Business Analyst:

Responsibilities:

• Queried various databases (EPIMS,SAGE,BRT,DRA,NGARD) to facilitate business analysis activities in support of downstream applications
• Identified and addressed areas of disagreement and conflict, arrived at constructive solutions while interacting with key personnel
• Worked on issues of diverse scope where analysis of situation or data requiring evaluation of a variety of factors, including an understanding of current business trends
• Followed processes and operational policies in selecting methods and techniques for obtaining solutions
• Facilitated communication with global stakeholders to assess dependencies and expectations for a broad range of global applications
• Utilized advanced knowledge of reporting data extraction, manipulation, and analysis to support project goals

Confidential, Houston, Texas

Project Manager

Responsibilities:

• Managed various phases of System Development Life Cycle (SDLC) by implementing Catalyst Methodology (equal to or similar to Agile, Scrum, and Waterfall)
• Facilitated project activities including weekly project meetings, project deliverables, change requests, project schedules and detailed tasks through user acceptance testing (UAT) and client sign-off
• Developed project documentation, procedures and resource planning strategy for Confidential Project teams
• Collaborated on numerous management committees including Systems Application, Security, Development and Product Design Teams
• Validated application information, utilizing logical and physical data modeling tools, including Erwin, Business Objects and Impromptu
• Developed Statement of Work (SOW) and Business Case documents
• Interfaced with and reported to senior management on project status, issues, schedule variances, resource conflicts, timelines and critical paths using Microsoft Project and PowerPoint
• Ascertained project flow diagrams and process maps
• Collaborated with the technical team / development/ QA teams to resolve issues/defects towards the satisfaction of end users
• Participated with leading edge initiatives to define menus for People Soft Revenue Management System that included portals for Customer Relationship Management (CRM), and Sales Force Automation (SFA)
• Performed regression testing against various builds of Revenue Management System

Confidential

Business Analyst

Responsibilities:

• Gathered requirements for facilities across, Landfill and Transfer stations using Confidential methods
• Created workflow diagrams utilizing Visio
• Traveled domestically to perform onsite assessment and analysis to gather system requirements
• Delivered presentation to executive management team to advise of findings stemming from evaluation of vendor supported and in-house development services
• Demonstrated excellent communication and problem solving skills, with proficiency to influence teams through coaching and motivation management

Confidential, Houston, Texas

Business Analyst

Responsibilities:

• Achieved functional end-user objectives through timely analysis of business functional documents for 200+ reports scaled to 50+ for accuracy and consistency
• Utilized Impromptu database query tool against table mapping library document
• Validated integrity and management of all VAS reporting data supplied for accuracy of invoice submittal to external customers and internal month end accounting departments
• Reviewed and interpreted table data diagrams to facilitate with business use cases and testing
• Developed and maintained focused business requirements
• Served as a member of the Joint Application Design (JAD) session team
• Facilitated coding and test scripts/cases and used simulation testing modules for VAS customer invoice reports including Electronic Data Interchange (EDI)
• Partnered on moving the volume analyst system from client server to a web application
• Conducted user acceptance testing (UAT) in alliance with code migration and regression testing
• Interfaced with software development engineers to correct provisioning business rules as they relate to VAS reports for customers and internal accounting departments
• Investigated issues and resolved reporting discrepancies and documented findings in Confidential Trackker
• Performed Data Warehousing, Data Marts and Data Mining functions.