SUMMARY:

• Exceptionally organized and resourceful Business Analyst.
• Strong Knowledge of Software Development Life Cycle (SDLC).
• Result oriented Joint Application Development (JAD) facilitator and meetings coordinator with excellent communication and interpersonal skills.
• Extensive experience in creating and documenting Business Requirements and System Functional Specifications including use cases.
• Extensive experience in creating Wireframes / UI Design using MS Visio, and Paint.
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML), drawing UML diagrams, Activity Diagrams, and State Diagrams using MS Visio.
• Track and maintain Stakeholder requested enhancements and changes using SharePoint.
• Strong presentation skills and ability to tailor presentations towards different functional areas of business.
• Developed training materials and trained end users on newly developed and existing applications.
• Experience in working with various departmental teams, developing interactive relationships with business and IT colleagues, having a thorough understanding of needs, and perspectives of both the business users and the technical team.
• Team player, energetic, result - oriented, fast learner, excellent communication skills with strong research capabilities.

TECHNICAL SKILLS:

Gathering & Documenting Requirements: Rational Requisite Pro, MS Word, HP Quality Center Finance Healthcare Banking

Conducting: JAD Sessions

Use Cases: Enterprise Architect, MS Word

UML Diagrams: MS Vision, Enterprise Architect

Test Cases: MS Word, MS Excel, HP Quality Center

Wireframes / Screen Mockups: MS Visio, MS Paint

Preparing Training Materials: MS PowerPoint, MS Word, MS Visio

Methodologies: SDLC, Waterfall, Agile

PROFESSIONAL EXPERIENCE:

Confidential, FL

Business Analyst Consultant

Responsibilities:

• Extensively practiced good customer service skills with the client.
• Answer inbound customer requests via telephone, email or any additional method of inbound communication.
• Research rejections and other issues that do not offer immediate resolution.
• Demonstrated knowledge of insurance payer forms and procedures, including HCFA 1500, CMS 1500, NSF, UB04 and 837 file formats.
• Knowledge working with Sales Force.
• Documented the “AS-IS” Business Workflows adhering to UML standards.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Ensure all customer requests are responded to promptly, courteously, and professionally.
• Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process.
• Document all activities with customers in Sales Force per defined process and procedures.
• Resolve open cases/orders within specified guidelines.
• Ensure all customer messages (voicemail, email) are responded to within 24 hours or less, subject to Ability’s normal business hours.
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases.
• Identified use cases from the functional requirements, wrote use case specifications and created “TO-BE Business Process Workflow” diagrams (activity diagrams) in MS Visio.
• Conducted requirement workshops to verify and validate business requirements.
• Recommend process design changes and identify opportunities to improve existing processes.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Requirements, technical specifications and/or product knowledge.
• Elevate issues following escalation procedure timely and as appropriate.
• Provide valuable feedback and ideas to manager, SME or Point of escalation.
• Ability to make and expedite independent, unpopular decisions when appropriate.

Environment: Windows 8, Waterfall and Agile environment, MS Office, MS Visio, Quality Center-ALM, MS Excel, Sales Force.

Confidential, MD

Business Analyst Consultant

Responsibilities:

• Extensively practiced good customer service skills with the client.
• Coordinated project scheduling and status reporting with the project manager.
• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
• Extensively used Requisite Pro for managing and documenting requirements to develop test plan, test cases and test scripts .
• Documented the “AS-IS” Business Workflows adhering to UML standards.
• Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD).
• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Make recommendations for process improvements and evaluate the related outcomes.
• Identified use cases from the functional requirements, wrote use case specifications and created “TO-BE Business Process Workflow” diagrams (activity diagrams) in MS Visio.
• Conducted requirement workshops to verify and validate business requirements.
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases.
• Identify, assess and record business needs.
• Advise on options, risk and cost vs. benefit.
• Research new and existing technology solutions.
• Provide leadership to other team members by providing knowledge and expertise on metadata.
• Lead cross-functional, cross-business teams in process improvement efforts.
• Drive change, championing new activities and manage implementation effectively.
• Produce detailed process flows and other documentation associated with current and future processes and procedures.
• Recommend process design changes and identify opportunities to improve existing processes.
• Demonstrate and apply analytical techniques to help optimize customer experience and business operations.
• Ability to make and expedite independent, unpopular decisions when appropriate.

Environment: Windows 7, Agile environment, MS Office, MS Visio, Quality Center-ALM, MS Excel, Sales Force.

Confidential, Wilmington, DE

Business Analyst Consultant

Responsibilities:

• Extensively practiced good customer service skills with the client.
• Coordinated project scheduling and status reporting with the project manager.
• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
• Extensively used Requisite Pro for managing and documenting requirements to develop test plan, test cases and test scripts .
• Documented the “AS-IS” Business Workflows adhering to UML standards.
• Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD).
• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Worked with both IT and business personnel to develop functional design specifications that adhere to design standards to meet defined business requirements.
• Make recommendations for process improvements and evaluate the related outcomes.
• Identified use cases from the functional requirements, wrote use case specifications and created “TO-BE Business Process Workflow” diagrams (activity diagrams) in MS Visio.
• Conducted requirement workshops to verify and validate business requirements
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases.
• Identify, assess and record business needs.
• Advise on options, risk and cost vs. benefit.
• Research new and existing technology solutions.
• Provide leadership to other team members by providing knowledge and expertise on metadata.
• Lead cross-functional, cross-business teams in process improvement efforts.
• Drive change, championing new activities and manage implementation effectively.
• Produce detailed process flows and other documentation associated with current and future processes and procedures.
• Recommend process design changes and identify opportunities to improve existing processes.
• Demonstrate and apply analytical techniques to help optimize customer experience and business operations.
• Ability to make and expedite independent, unpopular decisions when appropriate.

Environment: Windows 7, Waterfall and Agile environment, MS Office, MS Visio, Quality Center-ALM, MS Excel, Sales Force.

Confidential, Piscataway, NJ

Business Analyst Consultant

Responsibilities:

• Extensively practiced good customer service skills with the client.
• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives.
• Documented the “AS-IS” Business Workflows adhering to UML standards.
• Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD).
• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Identified use cases from the functional requirements, wrote use case specifications and created “TO-BE Business Process Workflow” diagrams (activity diagrams) in MS Visio.
• Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
• Conducted requirement workshops to verify and validate business requirements.
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases.
• Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level.
• Performed functional and GUI testing to ensure that the user acceptance criteria are met.
• Co-coordinated the User Acceptance Testing (UAT) on a daily basis with the SME’s to make sure that all the business requirements are addressed in the application.
• Coordinated project scheduling and status reporting with the project manager.

Environment: Windows 7, Waterfall environment, MS Office, MS Visio, Quality Center-ALM, MS Excel, Sales Force.