SUMMARY:

• Over 10 years of total IT Experience in different phases of Software Development Life Cycle, namely Analysis, Design, SOA, Implementation in consumer digital, project life cycle and Testing.
• Extensive knowledge and experience in Optimizing SCM, Reducing Inventory Holding cost, Manufacturing Process Improvement, Supporting and enhancing POS (Point of Sale systems) & Ecommerce system in Retail domain.
• Worked extensively on Business Requirements Elicitation, Gap analysis, SWOT analysis and development of Functional Specifications
• Worked in various applications such as EDI, IVR, Member and Provider Portals and Call Center front end systems.
• Experience in developing business processes and system delivery solutions for Point of Sale (POS), e - commerce
• Experience in management of requirements throughout the Software Development Life Cycle (SDLC) including Waterfall, Agile (SCRUM), RUP and Software Testing Life Cycle (STLC)
• Experience in working on projects developed using JAVA, VB, ASP,.NET, Web services -SOAP, WSDL, HTML, Oracle, MS SQL Server, VBScript.
• Specialized in developing data and process models, conducting feasibility study and working with technical staff to create, interpret and implement business requirements into functional specifications.
• Excellent skills in forming and facilitating Joint Application Design (JAD) for eliciting data requirements that support the business requirements and documenting data flows
• Developed marketing collateral: sales toolkits, promotions, messaging, and video content
• Proficient in Object Oriented development processes and expertise in UML in implementing Use Case Model, Analysis Model, Design Model, Implementation Model, Use case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, and Activity diagrams), and Class Diagrams using Rational Rose, Web based applications, ERD
• Understanding and practice with OOP, MVC design and architecture
• Competent at performing gap analysis, root cause analysis, business process improvement and business process reengineering projects.
• Extensive experience in creating Screen Mockups, prototyping, SWOT Analysis, Cost benefits Analysis, Risk Analysis, User acceptance Test (UAT) and Post Production Validation (PPV) and demos for the users.
• Project Co-ordination/Management: Proficient in Project Co-ordination/Management with experience working on small to medium sized projects as a project coordinator/manager, contributing to planning, estimating timelines, resource allocation and management, Maintained Issue Logs, Status reports, delivery matrix, release notes, test plans and Deployment Schedule, UAT, Coordinating and Managing Production Support tasks and responsibilities, Maintaining Production Schedule, and Supporting Business Users of the Project, Proficient using Microsoft Project

TECHNICAL SKILLS:

Methodologies: SDLC, Agile, Scrum, Prototyping

Operating System: Windows 8/xp/2007

Project Management Tools: MS Office suite, MS Project, Advanced Excel Vlookups, Pivot Tables Rational Rose, Requisite Pro, Visio, Jira

Technical Tools: HP Quality Center, Oracle BI 11g, WinRunner, Toad, SharePoint, Salesforce CRM

ERP: Oracle applications R12/11i ( INV, PO, OM)

Processes: Procure to Pay, Order to Cash

Languages: PL/SQL

Web Technology: HTML, CSS, XML, LDAP, REST, SOAP, AXURE, Adobe

Domain: eCommerce, AML, Capital Markets, Licensing

PROFESSIONAL EXPERIENCE:

Confidential, MN

Salesforce Business Analyst/ Project Coordinator

• Acted as initial point of contact with internal salesforce.com users for user request, issue resolution, and training
• Worked closely with the Psychology Board Business team to assess the Business Requirements and a Gap Analysis and build the Salesforce Knowledge based on the defined requirements.
• Participated in the identification, definition and documentation of impending work flows for migrating to an automated system.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Identify functional and non-functional requirements for information technology projects and programs using industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
• Managed and updated change requests as part of Known Issues in Sharepoint.
• Maintained all training materials including manuals, sprint progress, incidents and work order trackers in SharePoint
• Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard templates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Understand client organization's direction, structure and business issues and data challenges.
• Create and prioritized user stories in Rally, led product backlog refinement sessions, JAD sessions, stakeholder review sessions and user trainings.
• Created supporting documents for Releases and Updates on the system for Stakeholders and a communication to all the CIO's
• Identified and resolved problems that may impact projects by monitoring progress and project status. Escalates important issues to the attention of the department head so that decisions can be made promptly
• Created separate Project trackers for POST and Board of Psychology
• Created end user manuals on completion of each sprint

Environment: Saleforce.com platform, Rally, SharePoint, MS Office, MS Visio, Windows XP, Agile Scrum, GAP Analysis

Confidential, KS

Lead Business Analyst / Scrum Master

• Gathered requirements using techniques Brainstorming, constant interactions with the business owners and application owner
• Analyzed customer requirement, designed and implemented customized models on Anti-Money Laundering (AML) Customer Due Diligence (CDD) solution.
• SCRUM story analysis and sprint stories execution in Jira for Sprint planning.
• Analyzed and evaluated transaction history and reports against KYC/AML standards
• Experience in Rally Software and JIRA requirement tracking tools for documenting user stories and grooming of product backlog
• Analyze business requirements from Operations and Compliance, and translate them into functional specifications for the AML Case Management System.
• Created Epics based on the feature to implement
• Converted Epics to meaningful stories with clear acceptance criteria
• Plan Iteration with stories having business value and Goal Velocity
• Analyze and present business requirements to development team in order to improve the user experience.
• Lead grooming sessions with the Business
• Worked extensively with QA team for designing Test Plans and script writing for the User Acceptance Testing (UAT)
• Conducted User Acceptance Testing (UAT), documented and reported users' feedback to management, and developed training materials for end users to adapt new system.
• Facilitated all the Sprint Ceremonies: Backlog Refinement, Sprint Planning, Daily SCRUM, and Sprint Review
• Time boxed Daily Scrum meetings and resolved all impediments faced by development team.
• Mentored and helped the team grow into a self-managing entity. Encouraged collaboration between the Scrum team and product owner
• Maintained and monitored SCRUM Artifacts-Sprint Backlog, Sprint Tasks, and Sprint Burndown Charts using JIRA
• Successfully migrated SQL servers with the help of Project Leads
• Created program prototypes ASP.NET MVC, Web API's
• Identified core areas to improve the ERP Performances, by adding cache at required areas so as to reduce the loading time and faster generation of reports with the huge data.

Environment: RTM, Gap Analysis, DFD, RUP, Agile Scrum JIRA, UAT, HTML, TXT, XLS, XML, Rally, SQL Confidential,MD

Business Analyst

• Conducted Brain storming sessions with stakeholders and other key decision makers to collect the requirements
• Facilitated discussions involving key stakeholders from both business site and IT side to elicit high level requirements and estimate project feasibility.
• Elicited requirements and documented Business Requirements and Functional Requirements
• SCRUM story analysis and sprint stories execution in RALLY for SCRUM Sprint planning.Experience in Rally Software and JIRA requirement tracking tools for documenting user stories and grooming of product backlog
• Work with Product Owners in .NET/JAVA development environment to understand business requirements, business rules, create online content and identify use case scenarios.
• Creating information architecture, navigation design and page layout
• Creating UX deliverables such as wire-frames, sitemaps, click-through prototypes that captures a key flow through interactive user experiences, and other presentations that help the developers and designers understand what to build
• Documented business needs and followed the UML methods to create Activity Diagrams, and Sequence Diagrams.
• Perform usability testing by using wireframes and prototypes to identify user expectations and main pain points.
• Identify business requirements and publish digital content for new features and product page enhancements for web navigation and layout.
• Gain a deep understanding of customer experience in order to identify and fill gaps and generate new ideas that grow market share and improve customer experience.
• Collect product feedback from customers and work with product owners to decide best approach for mobile and web development (i.e. cross platform, web or hybrid) client reports and feature enhancements for each sprint cycle.
• Monitor key performance indicator (KPI) metrics and trends to develop areas for growth markets.
• Translate mock up concepts (i.e. Mockup Builder) and requirements into application type that best meets functionality. Designed and developed business functionalities using .net MVC architecture
• Document and maintained the Change process document and communicated with technical team and business owner about the impact.
• Conducted daily sprints to discuss the progress of the project with the Sprint team.
• Maintained Project tracker sheet and defect tracking sheet there by analyzing whether the requirements are met on time.
• Worked extensively with QA team for designing Test Plans and script writing for the User Acceptance Testing (UAT)
• Conducted daily, weekly status calls with the offshore team and communicating the progress to stake holders.
• Analyzed and determined information needs and elements, data relationships and attributes, data flow and storage requirement, and data output and reporting capabilities.
• Assisted Project Manager in maintaining and monitoring project progress and status using MS Project
• The system was architected using the MVC architecture model
• Conducted User Acceptance Testing (UAT), documented and reported users' feedback to management, and developed training materials for end users to adapt new system.
• Acted as single point of contact to resolve issues particular to the functionality and payment systems
• Worked with creative design team producing campaign and product collateral, banners and advertising solutions
• Provided analytical support in the Design, Development and Implementation of project
• Business engagement on using digital marketing tools - email marketing (15 successful campaigns), content marketing (dozens of webinars)
• Integration of emerging digital tools with the existing systems - CRM

Environment: Windows, MS Office, MS Visio, Agile Scrum, SQL, HTML, .net MVC, UML, Google Keyword Planner, Google AdWords, Site Explorer, Quality Center, Rally

Confidential,NJ

Lead Business Analyst - ecommerce

• Interact with stakeholders at Confidential to understand requirements.
• Lead ecommerce team on website rebuild/redesign on the ATG E-commerce platform.
• SPOC for the functional consulting team in performing Detailed Requirement Gathering, Solution Validating, UAT and Implementation support
• Understand the business and number of transactions per day and Design and ease the POS interface screen for quicker sales transaction
• Worked with the technical team in preparing Functional Requirement Specifications Document and System Requirement Specifications Document for regions specific Localization Developments
• Conduct discussion sessions with various business owners and redefine business processes for the new POS system.
• Acting as a main point of contact between the client and technical teams to deliver high quality, crisp requirements for the implementation of a complete end-to-end eCommerce application utilizing ATG (Oracle Web Commerce)
• Defined and analyzed KPIs for optimal ROI, Monthly Recurring Revenue (MRR), and Annual Recurring Revenue (ARR).
• Designed UI Screens to maximize user experience, created and incorporated the wireframes using Axure into BRD/FSD.
• Work closely with the experts to evaluate the search optimization, design shopping experience especially carting, checking items to payment.
• Design and wireframe changes to custom web portal built for TLE service centers.
• Lead daily scrum meetings to provide incremental project updates.
• Work closely with Application Architect to create the process blueprint and establish business process requirements to drive out application requirements.
• Conducted meetings and discussed the business requirement on the basis of technology and development efforts.
• Worked on payment methods and worked out Paypal transaction process with the existing Payment methods
• Facilitate business process reengineering (BPR) efforts and engages stakeholder organizations to fully define the processes, business rules and cover all aspects of implementation
• Driving the simplification of business processes and consolidation of the associated digital applications in line with the project/programme roadmap and strategy
• Created wireframes and storyboards and demonstrated to the team.
• Creating complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes
• Gathered business requirements, design, development, testing and implementation of product return warehouse and fulfillment warehouse
• Verified freight and processed freight claims, damaged returns and return to vendor items.
• Analyzing requirements and writing user stories, activity diagrams along with detailed functional specifications document or User Stories for assigned functionality.
• Working with User Experience team to develop and refine prototypes.
• Coordinating with the QA Manager, business analysts and developers on requirement issues
• Participating in project meetings, QA status meetings and release meetings.
• Working closely with the vendors like Oracle ATG consultants for the customization and configuration as per the business needs and requirements
• Work with the product owners & project managers to assist in agile development processes, such as verifying user stories' status per iteration, demos to product owners, etc.
• Worked in a team to design solutions around the Customer Application Platform initiatives built on Java/J2EE frameworks, SOAP web services & RESTful APIs
• Product owner of content management system for Digital Engagement Platform
• Responsible for analyzing and documenting the requirements for the enhanced UI and digital experience to the customer
• Lead business analyst for market initiatives across desktop and mobile including new market on boarding onto the Digital Engagement Platform, which includes demos, training, cost estimation, communication, and documentation.
• Process definition and training on enabling a self-service web content management system across global properties
• Devised high-level user experiences and wireframes, leveraging tools such as Visio, Photo Shop, and Flash
• Authored and presented Executive Presentations for Digital Engagement Platform initiatives

Confidential,NY

Sr. Business Analyst

• Gathered requirements using techniques Brainstorming, Focus Groups and prepared business requirement documents (BRD)
• PMS maintains customers Portfolio and an application were developed to facilitate customers to add an application at any time
• Formulated documents as per business requirements for existing and future business systems Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
• Participated in full project life cycle, including gathering user requirements, screen and report design, in addition to implementation and roll out.
• Defined Use cases on how the user gets connected to the conference and on admin rights and helped convert them into software specifications.
• Creating UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams as how the bridging processed among the User/Department Group
• Conducted JAD sessions for effective communication of views between stakeholders and gathered business requirements
• Followed Agile / Scrum Development Process and generated all artifacts for sprint (Iteration).
• Extracted, discussed, and refined business requirements from business users and team members.
• Provided recommendations and alternatives and performed Gap Analysis for Training purposes.
• Documented application features and operations in detail, including screen layouts, business rules, process diagrams, pseudo code and other documentation
• Identified all use case components including basic, alternate and exception flows.
• Has been part of UAT at different stages and maintained UAT Error Free Sheet
• Studied existing IVR flow and developed more options for billing system.
• Worked with client on-boarding team to implement new clients and in corporate them into the telephony structure.
• Standardized all processes and procedures related to the submission of telephony requests

Confidential

Sr. Business Analyst

• Participated in the preparation of IVR flow with various ease of options
• Validation of the IVR Process flow of the application
• Worked with cross function teams, helping in presales and also to acquire leads
• Conducted JAD sessions to define the project and to reduce the time frame required to complete deliverables
• Defined Use cases from requirements and helped convert them into software specifications
• Maintained documents for change request and implemented procedures for testing changes.
• Involved in executive dashboard definitions, metrics gathering and reporting including Genesys call routing
• Involved in walkthroughs and meetings with development team to discuss related issues

Confidential

Business Analyst

• Involved in formal review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during testing.
• Worked as a SPOC to clarify issues and for better understandability by teams
• Gathering business requirements and converting them into functional requirement specifications and user requirement specifications.
• Analyzed Requirements and created Use Case Diagrams, Activity Diagrams.
• Used Rational Requisite Pro for Requirement Document preparation
• Deeply involved in SRS walk through or review sessions with Technology Team.
• Physically involved in verifying high-level test cases and UAT testing
• Trained end users on using the new Application
• Verified UML diagrams such as Use Case diagrams, Activity diagrams and Sequence diagrams.

Confidential

Consultant - Client Facing Unit - Mobile Enterprise Apps

• Manage the product life cycle including feature enhancement, version upgrades, etc. for the assigned Business Region.
• RFP/RFI responses as well as prospect/client visit.
• Event management and marketing plan for new events and social activities.
• Providing monthly and weekly promotion plan to Clients
• Provided CMS/IVR web server administration, campaign creation, skills-based routing, and reports for management review
• Planning for new product development and performing User Acceptance Test and launching
• Coordinating with Client team for requirement gathering
• Coordinating with Client Operation team for technical issues and new system deployment
• Take the initiative and opportunity to identify, and create exciting new services for the telecom.
• Promote usage for the suite of mobile applications developed and marketed.
• Innovate continuously to bring fresh ideas and variations into current applications.
• Collect pending payments and organize promotions and launches of products.

Confidential

Business Executive

• SAP Implementation Documentation, Market Research - Lead Generation, User Manual Preparation
• Market Research: On various feasible customers from USA / UK
• Secondary Research using Hoover’s Lead411 Google search
• Primary Research using questionnaire
• Hands on Experience working on Migration Process from MFG/PRO to SAP
• Documenting the SAP Migration and implementation process for the ease of users
• Expert in preparing SAP implementation process RFP
• Validation of product’s functionalities/features
• Develop and deliver SAP end user documentation, processes and training as needed by the SBU
• Analyze complex SAP business problems and develop solutions within SAP using available tools and technologies.
• Act as the SAP Liaison for Lean Events conducted by the business.
• Preparation of Marketing Requirement Documents, proposal building, collaterals
• Data Mining - IT, CAs, Banking, All India Retailers, Telecom companies
• Interfacing with key clients for mapping requirements, making presentations and delivering need based product solutions.
• Researched and analyzed business systems, processes and current technologies and efficiencies to determine win/win solutions for internal business and clients.