PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

• Participate as a key member on the Standardization team across legacy organizations.
• Responsible for gathering and documenting requirements in order to standardize data across three legacy companies and multiple billers.
• Interface with product owners to gather IT intake requests.
• Translate and document product requests into business requirements.
• Review work efforts with IT to determine implementation needs.
• Perform data analysis across multiple billing applications including ICOMS and CSG.
• Review IT solutions for accuracy and completeness.
• Help business client identify testing needs.
• Manage project lifecycle and delivery dates.
• Implement requirement and documentation process within the organization.

Confidential, St. Louis, MO

Business Analyst

Responsibilities:

• Coordinate with product team to gather and document business requirements for customer facing impacting applications including POS (Point of Sale)
• Translate business requirements into IT functional requirements per Agile methodologies.
• Utilized VersionOne for creation of epics, user stories, translations of BRD’s into Agile methods, management of velocity, burn down, metrics and sprint planning.
• Knowledge of Sterling IBM OMS (Order Management System) application
• Organize and facilitate meetings between Client and Project Team.
• Manage project timelines and IT deliverables based on product team needs.
• Ensure testing requirements are documented and executed.
• Liaison with production support teams.
• Perform project management and production cutover activities.
• Investigate and resolve testing defects per documented requirements.

Business Analyst

Confidential

Responsibilities:

• Interface between product owners and development.
• Gather and document business requirements for project inception.
• Translate business requirements into IT functional requirements.
• Create application and process flow documentation.
• Provide support for testing deliverables.
• Act as an Agile SME for the Business Analyst organization.

Confidential, St. Louis, MO

Senior Technical Architect, IT

Responsibilities:

• Billing solution architect and system requirement lead for multiple systems.
• IT Product Manager for business critical application.
• Scrum master and requirement lead for high profile project using Agile methodology.
• Translated business requirements into technical requirements.
• Planned and participated in various test activities.
• Used the SDLC process to manage project deliverables.
• Supported client user community.
• Awarded Technology Development President’s Award.

Senior Product Marketing Manager

Confidential

Responsibilities:

• Product Manager and Customer Liaison for web based business billing product.
• Interfaced with customers and customer representatives through gathering input regarding billing needs.
• Subject matter expert for billing solutions and customer billing needs.
• Documented business requirements.
• Conducted and attended customer focus groups to ensure client business needs were met.
• Worked with IT from initial concept to production release of new functionality (including screen designs, wireframes, style guides, and mock ups) utilizing the Express Process.
• Supported internal billing teams with billing research and customer assistance including customer contract negotiation and requests for proposals.
• Provided system demonstrations and training to account executives, upper management, and external customers.
• Created and maintained release notes, training manuals, and user guides.
• Performed software testing of new functionality and defect fixes.
• Reviewed test plans for accuracy.
• Completed market research analysis and worked with Legal teams pertaining to government rulings.

Business Manager, IT

Confidential

Responsibilities:

• Studied and analyzed business requirements from the Client.
• Interface between business client and development.
• Performed gap analysis between billing systems.
• Translated business process and supporting requirements into functional requirements.
• Facilitated meetings between Client and Project Team including working sessions.
• Built system prototypes.
• Created user guides, training materials, and methods/procedures.
• Supported various testing teams to document test cases and defect resolution.
• Mentored team members in Confidential compliance and web screen design.

Confidential, Chesterfield, MO

Business Analyst

Responsibilities:

• Performed the functions of a system analyst.
• Worked with various desktop systems to simplify the user interface for several billing systems.
• Designed new interface screens for service representatives to use between various billing tools.
• Identified and documented detail functional customer requirements.
• Supported various functional teams with business case development.
• Provided support in data mapping activities.
• Participated as a part of a Telecom group to discuss opportunities in the market including meeting with Billing Vendors.
• Demonstrated various billing systems for research purposes.

Confidential, St. Louis, MO

Project Manager/Business Analyst

Responsibilities:

• Provided customer interface while performing requirements gathering.
• Maintained all requirement documents for assigned customers.
• Documented development progress toward deliverables.
• Validated customer business rules against system functionality.
• Performed testing on new releases of software.
• Completed bill audits on behalf of customers.

Confidential, St. Louis, MO

Major/Global Account Support Representative

Responsibilities:

• Provided technical support prior to and during sales calls.
• Performed “service after the sale” to new customers, including training, bill reviews, analyzing and resolving technical issues, and rate plan audits.
• Developed/Implemented policies and procedures improving daily operations.

Confidential, St. Louis, MO

Drug Abatement

Responsibilities:

• Maintained confidential records pertaining to all aspects of Confidential drug testing Program.
• Insured that company was diligent in complying with its random drug - testing program.
• Monitored Confidential Return to Duty requirements Divisional Administrative Assistant
• Administered contracts, solicitation of proposals, and planned implementation.
• Performed liaison role between clients and sales.
• Maintained written work orders and notification to recruiting staff.
• Monitored budgets, expense reports, and work schedules.

Confidential, St. Louis, MO

Staffing Specialist

Responsibilities:

• Recruited for office personnel.
• Prospected and met with new clients to identify opportunities for placement of temporary and permanent personnel.