SUMMARY:

I am a qualified and experience business analyst with a high level of experience in multiple industries. With strengths in analysis, strategy, business intelligence and process improvement, I am seeking a role where I can use my insight to help drive business performance and lead positive change.

TECHNICAL SKILLS:

Databases/Reporting Tools: Oracle, MS Access, SQL, DB2, DB Visualizer

Business Intelligence: Cognos, MicroStategy, Business Objects, Master Data Management

Productivity Software: MS Project, Access, Word, Excel, Publisher, Access, Visio, PowerPoint, SharePoint

Business Analysis: Requirement Engineering, Process Improvement, Scope Definition, Business Case, SDLC Documentation Management, Usability Engineering, Visual Modeling

Defect /TestingTracking: HP ALM, Jira, Remedy

Document Management/Misc: BluePrint, Requisite Pro, Endeavor, DOORS 7.1, HP ALM, AS8, Subversion

Software Languages: COBOL, ASP.NET, Visual Basic 6, Visual Basic.Net

PROFESSIONAL EXPERIENCE:

Business Analyst Expert/Application Design Specialist

Confidential

Responsibilities:

• Responsible for documenting the As - Is and the To-Be processes.
• Responsible for creating various templates to meet the needs of the customer
• Responsible for any process flow, wireframes, mockups and full requirements documentation
• Provides design recommendations based on project goals and customer feedback.
• Identifies and documents requirements for the development of an enterprise level application and custom integration solutions including enhancements and interfaces, functions and features.
• Uses a variety of platforms to provide automated systems applications to customers.
• Provides expertise regarding the integration of applications across the business.
• Determines specifications, plans, and designs; develops complex and business critical software solutions, utilizing appropriate software engineering processes.
• Has in-depth knowledge of state-of-the art programming languages and object-oriented approach in designing, coding, testing and debugging programs.
• Researches and maintains knowledge in emerging technologies and possible application to the business. Is viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines.

Environment: MS Excel, MS Word, Sql Server, VB.Net, Asp.Net, Visio, PowerPoint, Google Docs

Business Analyst

Confidential

Responsibilities:

• Responsible for determining why meters are not communicating
• Investigate possible reasons and create a ticket to start field activity by submitting an FA (Field Activity).
• Monitor the progress made by the field and engineering to make sure tickets are closed in a timely manner
• Maintained the No Reads database

Environment: MS Excel, MS Word, ALM Quality Center, C3 Metrics, Silver Spring Network, Jira

Business Quality Analyst

Confidential, Owings Mill, MD

Responsibilities:

• Coordinated and participated and responsible for groups of end users who test, evaluate and validate new functions and applications and identify issues in software or services.
• Ensured continuing operational quality by documenting fixes and enhancements.
• Provided ongoing assistance to software developers and testers to resolve defects entered in HP ALM during the testing process.
• Reviewed, analyzed and created detailed documentation of business systems and user needs. (Business requirements, Functional requirements, Non-Functional requirements)

Sr. Business Analyst

Confidential, Fairfax, VA

Responsibilities:

• Created custom report, data analysis, and the creation of temporary, custom data marts.
• Created report mock-ups and Report Specifications
• Recurring Data Quality Reports by generating of bi-weekly data quality reports to data providers.
• Gathered and documented reporting requirements from business owners and/or business analysts, prepares functional and technical design documents.
• Supported user acceptance testing of new data warehouse features
• Create database queries (SQL, PL/SQL etc.) with Oracle 11g and other databases.
• Used Business Objects and similar reporting tools creates scheduled and ad hoc reports, and develops reports in accordance to the software development lifecycle.
• Led Master Data Management (MDM) development initiatives.

Data Analyst

Confidential, Woodlawn, MD

Responsibilities:

• Lead resource for gathering, validating, analyzing and documenting business requirements, and the creation of the project use cases, visual models (workflows diagrams)
• Served as Medicare Part B, specifically Beneficiary data Subject Matter Expert
• Decided the key structure in the new tables by reviewing the MDDS data dictionaries
• Used COBOL copybooks to developed Interface Control Document for the MDB.
• Facilitated external walk-throughs with the client to ensure client satisfaction.
• Responsible for writing several SDLC documents such as, Test Case Specifications, Interface Control Document, Requirements (Assumptions, Constraints, Business, Functional, Non-Functional Requirements and RTM
• MicroStrategy and WSDL Consultant
• Participated in Process Improvement initiatives by way of Change Management.

Environment: MS Excel, MS Word, ALM Quality Center, Alfresco, COBOL. MicroStrategy

Computer Systems Analyst

Confidential, Windsor Mill, MD

Responsibilities:

• Used Microsoft SQL Server 2005/2008 to complete Data Quality Evaluations using best practices
• Reviewed Financial and account payable data to analyze the business processes of Social Security benefits.
• Gathered requirements and made recommendations for process and business flows,
• Converted JAVA web application to .NET using VB.
• Serves as an expert in Business Intelligence Tools
• Responsible for document management using Requisite Pro.
• Led Software Development and testing.

Environment: MS Excel, MS Word, MS Access, SAS, SharePoint, Mainframe. SQL Server, .Net Framework, Req Pro

Sr. Business Analyst

Confidential, Owings Mills, MD

Responsibilities:

• Executed and managed all aspects and phases of testing initiatives for moderate-to-large sized system implementations and/or enhancement
• Used SAS and complex SQL queries for testing and data quality
• Responsible for developing and maintaining RTM and functional specifications.
• Conducted quantitative analysis of financial data to forecast revenue, identify future trends and assess risk associated with capital expenditures, acquisitions and joint-venture projects.
• Led requirements and testing activities on medium-to-large projects, directing and coordinating team members responsible for analytical activities.
• Completed data dictionaries, data models, data and process flows.

Environment: MS Excel, MS Word, MS Access, SAS, SharePoint, Mainframe, DB Visualizer, Oracle

Systems Analyst

Confidential, Towson, MD

Responsibilities:

• Facilitated Business, User and System Requirements walkthroughs with internal and external stakeholders to baseline requirements
• Responsible writing and maintaining User and System Requirements, Assumptions and Constraints using BluePrint and HP ALM
• Assisted in implementing Confidential initiatives to achieve Confidential level 3.
• Documented As-Is processes and To-Be processes with workflow diagrams
• Participated in Process Improvement Workgroups(Defect Tracking, Requirements Change Management and Requirements Management) responsible for defining and implementing organization wide changes
• At the completion of business and user requirements, develop estimates for work packages with input from the development and testing team.
• Work with Education, Training, and Outreach, and Operations to identify training and compliance issues and opportunities.
• Participated and lead daily testing calls during the Acceptance testing phase of a release and research noted defects as required.

Environment: MS Excel, MS Word, MS Access, MicroStrategy, SharePoint, CICS, ALM Quality Center, BluePrint

Systems Analyst

Confidential

Responsibilities:

• Designed various kinds of reports like Scorecards & Dashboards, Operational Reports, Business Reports, and Ad-hoc Reports.
• Created various monthly Dynamic Dashboard Documents with multiple panel stacks, selectors, and customized widgets.
• Created advanced reports using MicroStrategy Desktop Designer.
• Designed, Developed and Established Report Specifications Document for users requesting reports and data dumps
• Involved in the creation of Datamart Reports, Partition Mappings, and Aggregate tables to improve performance of Enterprise Reports
• Specified the inputs that the system will access, decide how the inputs will be processed, and format the output to meet users’ needs.
• Developed system and lifecycle documentation.
• Served as SharePoint Administrator by creating Document and Meeting Workspaces and Portals

Environment: MS Excel, MS Word, MS Access, MicroStrategy, SharePoint

Business Analyst

Confidential, Elkridge, MD

Responsibilities:

• Gathered, composes and maintained business requirements for the PQRI project by JAD/JAR sessions
• Facilitated internal and external requirements walk-throughs with project managers, developers, systems analysts and other essential members of the project team.

Environment: MS Excel, MS Word, Subversion

Business Analyst

Confidential, Baltimore, MD

Responsibilities:

• Identified the key IT infrastructure components that support these critical services and determining whether they contain any single points of failure or other risks to availability.
• Ensured that any given IT service consistently and cost-effectively delivers the level of availability required by the customer.
• Participated and received training in Lean Six Sigma Kaizens.
• Coordinated with all organizational departments involved to gather system requirements such as program functions, output requirements, input data acquisition, and system techniques and controls.

Environment: MS Excel, MS Word, MS Access, Remedy, SharePoint, DOORS

Confidential

Business Process Analyst/QA Analyst

Responsibilities:

• Analyzed over 300 reports to ascertain As-Is processes that later would be streamlined to eliminate redundancies and waste.
• Implemented to To-Be process by designing Self-Serving OLAP cubes in Cognos
• Developed Standard Operating Procedures for each of the remaining 155 reports
• Coordinated with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls for Medicare’s National Data Warehouse during JAD session.

Environment: Cognos, VBA, MS Excel, MS Word, MS Access, DOORS

IT Specialist

Confidential, Woodlawn, MD

Responsibilities:

• Developed and maintained Project Management plans, Concept of Operations documentation for the production operations of the Medicare Advantage (MA) & Part D suite of systems.
• Interfaced with and provided technical direction to operations contractors including those responsible for production and data center operations.
• Participant in the Change Control Board( Confidential ) by reviewing and assessing business requirements for change request accuracy and completeness to improve operations and operational efficiency.
• Assisted developing and maintaining Change Management database in MS Access with the use of VBA.
• Monitored performance of MA & Part D operations for adherence to service level agreements. .

Environment: VBA, MS Excel, MS Word, MS Access, Medicare Beneficiary Database Suite of Systems ( Confidential )