OBJECTIVE:

Seeking Senior Business Systems Analyst/IT Management position in Banking or Financial Services Domain

SUMMARY:

14 years of experience in Analysis, Development and support of complex software applications including more than 13 years in the Financial/Banking domain. The roles over the years include managing projects of different sizes from setting up an entire operations center, to rolling out software packages over multiple locations, to managing single releases. I have served as an SME on many critical applications, managed on - call application support teams, coordinated and lead-managed critical changes across multiple application areas.

WORK EXPERIENCE:

Sr. Business System Analyst

Confidential, NJ

Responsibilities:

• SME for multiple applications including Titan and Titan Suite of applications, SOL Searcher, AFSIQ XML feed to DIAMOND and CD ROM Processing.
• Successful delivery of changes to business.
• Lead and facilitate the processes of design, implementation, testing and rollout.
• Facilitate sessions with development teams, vendors and business for agreeing on solutions .
• Manage testing of vendor developed and in-house developed applications.
• Initiate projects, create project plans and procure necessary resources for success of the project
• Create RUN books for related projected along with estimated time lines.
• Monitor, measure, and optimize application performance before releasing changes.
• Identify risks and lead/monitor the implementation of solutions for mitigating them
• Recognize, recommend, and implement internal enhancements and optimizations (i.e. automation, scripting, etc.).
• Work towards standardizing of document artifacts through templates and documentation change control.
• Manage communications and expectations on projects with senior management and stakeholders
• Test Disaster recovery for applications.
• Third Level support to applications within predetermined and agreed upon Service Level Agreements (SLA’s)
• Incident management and resolving incidents within the SLA.
• Managing Change controls for critical applications.

TECHNICAL ENVIRONMENT: AIX, Windows 2008, UNIX, SQL Server 2000.

APPLICATIONS: SOL Searcher (Statement Archive), Solimar Print Direct Enterprise (PDF creation), Media Delivery (CD ROM), TITAN (Image Archive), Virtual Sorter, AFSIQ XML feed to DIAMOND, Change Controls, Image Depot, etc.

System Analyst

Confidential, Philadelphia

Responsibilities:

• Monitor, measure, and optimize application performance.
• Ability to perform defect analysis.
• Identify risk areas and implement preventive measures.
• Recognize, recommend, and implement internal enhancements and optimizations (i.e. automation, scripting, etc.).
• Write clear documentation and operating procedures.
• Provide support for after-hours activities such as upgrades and implementations that may occur on evenings, weekends, or holidays.
• Take personal ownership for problems; follow through to ensure that solutions meet needs, escalate problems as needed.
• Ensures knowledge transfer to work group/peers.
• Coordinates activities with vendor personnel (vendor presentations, site visits, prepare for installations, etc.).
• Adheres to problem management practices that focus on root cause analysis and prevention of future problems.
• Adhere to a strict change management policy to ensure timely notification, testing and approval for all systems and application related changes that impact the environment.
• Possess PDLC/SDLC knowledge and experience in the context of architecture, design, testing, implementation, rollout, and support.
• Meet with and report status to management team on a regular basis.
• Perform DR for back office application.
• Supports applications within predetermined and agreed upon Service Level Agreements (SLA’s).
• Support both domestic and global operations.
• Testing vendor developed and in-house developed applications.
• Create schedules and work breakdown for projects/subprojects in MS Project.
• Track project progress, dependencies, resource usage and tasks for projects in MS Project.
• Create Incidents and manage them as and when needed and follow up for resolutions.

TECHNICAL ENVIRONMENT: AIX, Windows 2008, LINUX OS, Oracle 10g, SQL Server 2000, MS Project Server 2003, Unix and SQL

APPLICATIONS: Confidential Image Archive, Image Statements, Media Delivery, Payments Director, ETS, EIS, ATM, Confidential, etc.

Application Support Engineer II

Confidential, Philadelphia

Responsibilities:

• Providing on-call support for the following Item Processing applications
• SME Image Confidential
• SME ATM Balancing
• SME Enterprise Image Solutions (Reject Repair\RECO)
• System testing of the above applications.
• Creating Test plans and scripts.
• UAT, Performance, Stress and Load Testing.
• Testing using HP Quality Center.
• Upgrades and Maintenance of these applications.
• Troubleshoot technical and non-technical application problems by coordinating with users, vendors and customers.
• Proactively monitoring and providing problem solving for all application outage conditions.
• Diagnoses problem source through discussions with users and prioritizes problems to be managed based on defined severity.
• Prepare Technical documentation, user manuals, and instructions for complete operation of system.
• Generate reports and when required for research purposes.
• Assist with training user on applications.

TECHNICAL ENVIRONMENT: AIX, Windows 2003, LINUX, Oracle 10g, SQL Server 2000, MS Project Server 2003.

Project Coordinator

Confidential, Cherry Hill, NJ

Responsibilities:

• Project plan tracking.
• Communicating rolled up schedules and status reports for multiple projects to program managers and clients.
• Coordinating with offshore project teams to get project status.
• Resource allocation for all projects.
• Documenting project plans, statements of work, risk management plans and technical proposals for clients.

TECHNICAL ENVIRONMENT: Windows NT, Oracle 10g, VB.NET, ASP.NET, SQL Server 2000, MS Project Server 2000, Rational Rose Enterprise, TOAD, VISIO 2003

Assistant Manager

Confidential

Responsibilities:

• Business stake holder and project team member for support and upgrade of SAP Financial Modules (GL, Payroll, AP, AR).
• User of SAP for configuring and generating financial and costing reports.
• Analyze and optimize business processes in the financial area of a company.
• Participate as a business user in the development of financial reporting systems software.
• Develop business scenarios for testing, and reviews test plans with a focus on integration, regression and User Acceptance testing of financial and accounting applications.

TECHNICAL ENVIRONMENT: SAP Financial Modules, Windows NT, Lotus Notes

Account Executive

Confidential

Responsibilities:

• Business stake holder and project team member for support and upgrade of Corporate Financial Application for centralized accounting, payroll, purchase and budgeting.
• Extensively worked in designing and generating financial and costing reports.
• Consolidating financial information from various manufacturing units.
• Excise duty and tax compliance reports.
• Worked in the development of reporting systems.
• User acceptance testing of financial and accounting applications.

TECHNICAL ENVIRONMENT: Windows NT, UNIX, C++