PROFESSIONAL SUMMARY:

• Over 12+ years of IT experience includes Business Analyst and Support analyst with domain experience in Financial, Banking, Health Care, Retail and Non - profit Organizations in Software Development and support of applications.
• Hands on Design, Implementation, Module Integration experience and Worked as Team Lead for recent three projects.
• Expertise in implementing Force.com Design, Development, Test and deploy Custom objects and enhancements, Page layouts, Workflows and alerts within Confidential and leveraging chatter feed through API.
• Experienced in Confidential Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Good knowledge in querying salesforce objects, using SOQL and SOSL.
• Experienced working with Batch and Scheduled Confidential Jobs- writing Classes, Tests and evaluation of any failures/errors in nightly jobs.
• Knowledge of Salesforce.com Confidential and its Development Life Cycle including Scrum (Agile).
• Knowledge on new release of lightning components.
• Expertise in using tools such as Data Loader, Data.com, Import wizard and People Import.
• Hands on experience working and coordinating with Off-shore team throughout Product Development Lifecycle.
• Working knowledge of Case Assignment, Case escalation rules and Knowledge Management.
• Working knowledge of Confidential Reports and Financial force reports.
• Worked with Salesforce Communities Application to manage Ideas and Answers.
• Adept at building integrations and connections into and from the Salesforce Platform
• Experience integrating the Salesforce Platform with Market Analytics tool Tableau and Marketo
• Worked with ETL Tools to interface data from the Confidential platform.
• Adept at developing the front end user interface and custom applications using Confidential, Visual Force Pages, JavaScript and Confidential .
• Skilled at working on Eclipse IDE with Force.com Plug-in for writing business logic in Confidential programming language.
• Experienced working with FuseIT and cURL to evaluate debug logs after batch jobs processing.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Experience in Database Design, Functions, Triggers, DDL, DML SQL queries.
• Extensive exposure to Software Development Life Cycle (SDLC) methodologies Expert level skills in interacting with Business users & Product Owners to analyze and understand the BusinessProcess requirements.
• Hands On experience in creating salesforce communities and customizing communities.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client's need.
• Experience in designing and implementing data migration/integration solutions for complex business needs.
• Experience in configuring Salesforce.com by creating profiles, roles, users, custom objects, various types of custom fields, links, buttons, record types, Junction objects, master-detail relationships, lookup relationships, role based page layouts, custom Tabs, custom reports, Snapshots, Dashboards, security and sharing rules, Validation rules, email services, Chatter, Web-to-lead, Web-to-case, Email-to-case, Tasks and actions.
• Worked on batch jobs replication processes, Confidential transactions, building a database engine using JAVA, also worked with SOA tool/SOAP UI tool for online API's and also well versed on management tools like HP Quality Center.

WORK EXPERIENCE:

Sr. Salesforce Business Analyst

Confidential, Columbus, OH

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Confidential classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Confidential Programming On Force.com Platform.
• Designing and implementing data migration/integration solutions for complex business needs.
• Involved in data migration and integration using Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force Confidential and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Confidential Coding, Confidential Batches, Confidential Web Services, App Exchange deployment, Confidential Classes and Confidential Triggers.
• Scheduling Confidential jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked and implemented Salesforce1 mobile Platform.
• Developed Confidential Triggers, Confidential Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Sales force, Sales Cloud, Service Cloud, Custom Cloud, Agile, SQL, Oracle, OBIEE, iCAM, ESP OID, Scrum, CPQ, OAM, TAM, RSA, Streamline, Business Objects, MS Office, MS Project, Visio.

SalesForce Business Analyst

Confidential, Tampa, FL

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed sales and marketing apps on Salesforce.com platform using Confidential Process.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Confidential programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like NFR, BRD, JAD, Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Confidential Programming On Force.com Platform
• Responsible for operationalizing SAP DS Best Practices for Data Migration (BPDM), Data Quality Report in SAP IS, Technical Specifications, Gap Analysis, Cutover plans for Data Migration.
• Designed, developed and deployed Confidential Classes, Controller Classes and Confidential Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce, SAP, Product Catalog, CPQ, MS Office, MS Project, SQL, Informatica, SSIS, Visio, Quality Center, EIM, QTP, Access

Salesforce.com Business analyst

Confidential, Chicago, IL

Responsibilities:

• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Daily administration and support, including, but not limited to, user setup, profiles and roles, custom object and field creation, page layouts, record types, workflows and validations
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Develop training plans, materials and documentation for Confidential users, coordinate new user and ongoing training sessions.
• Involved in creating a workflow rules to monitor user adoption rates and respond as needed.
• Find opportunities to leverage and evangelize Salesforce by working with other teams throughout the organization.
• Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.
• Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
• Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Utilizing SAP, performed analysis of purchase price and manufacturing variances against plan.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Sales force, SAP ECC, Product Catalog, CPQ, MS Office, MS Project, SQL, Informatica, SSIS, Visio, Quality Center, EIM, QTP, Access

Salesforce Business analyst

Confidential, Irvine, CA

Responsibilities :

• Conducted Design workshops with various stakeholders from business and sales teams for gathering requirements.
• Worked closely with various tracks to ensure consistency of requirements and setting right expectations for the design.
• Prepared High Level design and technical design documents.
• Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders.
• Worked on fitment analysis for categorization of all requirements according to complexity and implementation feasibility in Salesforce platform.
• Worked on gap analysis of requirements with upstream and downstream teams to ensure accuracy in designs.
• Conducted breakout sessions with other teams to resolve design conflicts and address concerns.
• Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
• SAP implementation and configuration responsibilities are as follow Modules: GL, AP, AR, SD, MM, CO, COPA, FM.
• Knowledge on Lightning which is influenced by the mobile app and research prospective customers, get directions to the client meetings, connecting socially with customers can be shown on desktop by using lightning. Lightning improved productivity of sales fast.
• Development of various functionalities using point and click capabilities and Force.com features.
• Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers. Created various profiles and configured permissions for the businessusers according to the organizational hierarchy.

Environment: Sales force, SAP, Product Catalog, CPQ, MS Office, MS Project, SQL, Informatica, SSIS, Visio, Quality Center, EIM, QTP, Access

Business Analyst

Confidential, Seattle, WA

• Prepared Business Requirements Document, System Requirements, Gap Analysis, Upgrade and Integration Approach, Infrastructure requirements.
• Assisted the Project Manager in preparing the Project Plan delineating Timeframe and Resources requirements.
• Responsible for the preparation of the Design Documents that listed the Screens, Applets, Views, BO, BC, Field Mappings, MVGs, Joins, Links, LOVs, PickLists, Responsibilities etc.
• Prepared the Data Flow diagrams, ERD, Screen Mockups.
• Involved in GAP analysis, JAD, and preparation of workflow diagrams.
• Involved in understanding the customer requirements and mapping the business.
• Involved in various Project Phases w.r.t Siebel Implementation.
• Resolved issues that crop up while gathering Sales, Service, Order requirements from corresponding teams.
• Configure email Response to send automatic emails to customers
• Created Outgoing and incoming workflows for EAI data synchronization.