SUMMARY:

• Over 8 years of all - encompassing experience as a Business Analyst and frontline leadership role in System Development Life Cycle (SDLC).
• Effectively interacted with customers and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
• Strong experience in coordinating Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to the customer and feasible for the developers.
• In-depth knowledge of business processes in IT industries. A thorough understanding of the Software Development Life cycle (SDLC) including various concepts such as Requirement Gathering, design & implementation planning. Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Experienced in gathering business requirements for Enterprise Content Management (ECM) and Data models.
• Interacted regularly with development team, database designer, system administrator and the senior management to meet the deadlines of Project milestones.
• Adept in performing Gap Analysis, Feasibility Analysis, Risk Management and SWOT Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Proficient in writing detailed use cases, developing test cases, working with QA teams.
• Effective in working with business stakeholders, VP’s, MD’s, Support Managers off-site and on-site, Senior Project Managers, Project Managers, Solution Architects.
• Proficient in creating Business Requirement Documents (BRD), Functional Requirement Specification (FRS) document, User Requirement Specifications (URS) document, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio and Rational Rose.
• Excellent Analytical skills to understand the business process and functionality requirements and translate them to system requirement specifications.
• Extensive knowledge of EDI, GIS, UML modeling, Drawing Sequence Diagrams and Activity diagram using tools such as Microsoft Visio and Rational Rose, Lotus Notes.
• Expert in SDLC processes including waterfall, Agile, and extreme programming.
• Hands on experience in using RUP, Requisite Pro, Rational tools, MS Visio, UML Modeling - use case documents, use case diagram, object diagram and documentation of methods and attributes.
• Excellent experience in MS Office Suite, MS Project, MS Visio and gathering user requirements and technical documentation. Experience in Configuration Management, process modeling, Business process model notation (BPMN).
• Experience in ITIL, ITSM, Incident Knowledge Management.
• Experience working with Property and Casualty, diversified portfolios, due diligence scenarios, market interest rates and investment product risk factors.
• Good knowledge of Property and Casualty Insurance, Health Insurance, Workers Compensation. Experienced in working with Auto, Commercial P& C rating system, Claim. Applied umbrella activities like risk analysis, tracking and control, conducted technical reviews throughout the project.
• Skilled in coordinating and communicating Internal and External Customer, between Developers, QA Teams, Management, QA and project leads and stakeholders to keep them informed at all the times about the development and the open issues.
• Domain knowledge of insurance industry with very challenging and demanding work environment. Broad experience in Property and Casualty Insurance including Auto, Home, and Marine Life insurance/Annuities.
• Worked with various insurance policy admin system and map policy information to ACORD.
• Extensive skill on Guidewire Billing Center, Policy Center and Claims Center integrations.

TECHNICAL SKILLS:

MS SQL Server, MS Access, Erwin 4.5/3.5.2, SQL*Loader, Oracle 9i, Web Intelligence 2.6, Business Intelligence 6.6, Enterprise Content Management, Crystal Reports (XI R2/10), SQL, PL/SQL, C/C++, EDI, Load Runner, Mercury Test Director, HP Quality Center, Lotus Notes, Rational Tools, MS Office, MS Outlook, MS Share Point, MS Visio, MS Project, MS-TFS, Windows Vista/XP/9x to 2k.

PROFESSIONAL EXPERIENCE:

Confidential, Berlin, CT

Lead Business Analyst

Responsibilities:

• Served as a liaison between the business team and project team by assisting the business in identifying, understanding, and documenting their business needs and Meeting Minutes.
• Collected and documented business processes as well as business rules.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Developed the project by agile methodology and helped in system integration of application across multiple states for bringing similar platform for existing customers.
• Implementation and execution plan for Scrum RNC Project.
• Translated the business needs into system requirements, communicated with the business on a non-technical level, and with the Development team on a more technical level.
• Responsible for analysis, design, development, testing and implementation of enterprise content management system and business processes.
• Working with Lead Business Analysts in defining business and operational requirements for electronic file /Enterprise Content Management system.
• Elicit, assemble, analyze, and present business recommendations / requirements to stakeholders to support Enterprise Content Management system solutions.
• Prepared market assessment reports spanning the past, present, and future with large team across 3 different states to engage for superior Business platform.
• Developed market segmentation models and forecasts reflecting market evolution.
• Collaborated with the development architect and business to develop both high-level and detailed application architecture to meet the business needs.
• Performed gap analysis.
• Assisted in completing an eight-month project that compared historical customer satisfaction data to current customer service metrics.
• Responsible for developing a system for monitoring customer service issues that was integrated into the sales contact system.
• Spearheaded a movement to integrate and implement customer service plan and sales databases to allow sales access to customer relationship issues.
• Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers.
• Worked closely with the sales department to develop reports that helped sales to maintain better customer relationships.
• Documented and delivered Functional Specification Documents to the project team.
• Participated in the logical and physical design sessions and developed design documents.
• Conducted User Acceptance Testing (UAT).
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Developed test scenarios and implemented test plan.
• Provided key inputs in working with users in defining project and system requirements.

Environment: Windows NT/XP, Microsoft .Net framework 3.0, Win Runner and Test Director, PL/SQL, Microsoft SQL Server 2005, DHTML, Enterprise Content Management, MS Word, Lotus Notes

Confidential, Columbus, OH

Senior Business Analyst

Responsibilities:

• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Designed and worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.
• Created screen-mockups using Balsamiq to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008 environment.
• Experience working with reference data to identify redundancies and map them to the existing system.
• Explained Property & Casualty terms, Insurance Rules, Workers Compensation, and Claim to the Dev team.
• Generated automated scripts for Guidewire Quick Quote, Application and Policy Binding Processes.
• Involved in migration process from Mainframe, policy legacy systems to Guidewire applications.
• Used MS Visio, designed Activity Diagrams, Use Case Diagrams and Sequence Diagrams
• Generated data mapping documents from production databases to the warehouse and from the warehouse to the policy and claims marts.
• Worked with the team to implement SCRUM methods for project implementation and development.
• Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.
• Prepared business requirements Documents (BRD) and got sign off to be used by the developers.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and with Rational Rose.
• Used the BPMN to GAP Analysis to bridge the gap between business processes.
• Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.
• Developed detail class diagrams and sequence diagrams using Rational Rose.
• Developed as-is and to-be business processes using BPMN standards.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JRP/JAD sessions with Focus group.
• Involved in developing the business model for expediting the claim settlement process
• Documented business requirements for system issues and enhancements using Rational Requisite Pro.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business partners, Sponsors and Users.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Acted as a liaison to the Training team to facilitate them to deploy the training.
• Worked with the Policy and Procedure team as required to define new/updated policies and procedures.
• Provided postproduction support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Generated test data by using Test Partner on Guidewire Policy Center.
• Established Data Driven Automation Framework to be able to perform UI testing on Guidewire applications.
• Used MS-TFS to track the enhancements, changes and defects.
• Trained Users by documenting and giving presentations regarding the changes and new functionalities and managing it with the help of configuration management.
• Created Release Notes prior to each implementation.
• Created and maintained Meeting Minutes / Issues Log and ensured timely resolution of all outstanding items.
• Acted as a liaison between Technology and Business for clear and better communication.

Environment: Rational Requisite Pro, Lotus Notes, Rational Rose, EDI, MS Word, MS Power Point, MS Excel, MS TFS, Visual basic 6.0, Balsamiq.

Confidential, Iselin, NJ

Business Analyst

Responsibilities:

• Conducted internal and external Sarbanes Oxley audits, including IT control reviews, risk assessments, and business process reviews, for healthcare, entertainment, and automotive clients.
• Specialized in AML projects, concentrating on the detection of fraudulent activities and compiling suspicious Activity Reports (SARs).
• Support processes using ITIL, ITSM, and IBM Curam Enterprise Framework.
• Analyze the requirements to propose the solution for Health Insurance selection and Medicare facility with the help of IBM Curam solutions.
• Responsible for configuring the Go-Forward Reporting module primarily centered on Foreign Exchange Trading, Sales and Risk Management's Financials.
• Involved with the requirements definition and business reviews involving new concepts and the development of improved processes as they relate to the implementation of new products and services and technology changes.
• Responsible for conducting in-depth Gap Analysis to identify differences between the organization's goal and existing processes as well as experience in As-Is and To-Be business process modeling to define and understand the current business process and analyze it to formulate future desired business process.
• Responsible for synthesizing complex concepts and identifying robust test scenarios based on business requirements and translate into "business friendly" test script documentation.
• Identified and documented business rules and created detailed Use Cases on different scenarios for the new service line using best product management business practices.
• Developed test conditions and test cases to be used in UAT testing based on business requirements, technical specifications and/or product knowledge.
• Responsible for coordinating and managing UAT efforts in terms of testing, defect reporting, status reporting and resource management out of Mercury Quality Centre.
• Participated in defect reporting and resolution during the testing cycles and partnered with the corresponding Tech analysts to test and provide sign-off on the fixes implemented.
• Conducted detailed and comprehensive Business Analysis by working with the client IT staff, project managers, supervisors, SME's, and other stakeholders to identify the system, operational requirements and improvements through JAD session Identified and analyzed the operating effectiveness of internal controls over financial reporting.
• Converted Business Requirements Documents into Functional Requirements Specifications and Technical Specifications.
• Identified all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams, using Microsoft Visio.
• Understood the business logic, User Requirements and test-objectives to develop Test cases, Use Case Scenarios, Test case execution using Test Director.
• Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business.
• Used Test Case distribution to track the progress of test case planning, implementation and execution results.
• Used Microsoft Project to manage schedules, deadlines, and resources and collaborate on the project.
• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Collected and documented business processes as well as business rules.
• Managed Change Requests and performed impact analysis.

Environment: JAD, MS-Visio, Lotus Notes, RUP, Scrum, Agile development, UML, I-rise, Use Cases, MS-Office-Excel, Word, PowerPoint, Quality center.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Maintained and monitored project progress and status through MS Project.
• Used Confidential 4010 transactions to support the analysis of current business processes and work with management to improve and implement enterprise solutions to ensure compliance and got involved in designing future state processes for Confidential 5010 transaction processing EDI’s 837,835, 270, and 271.
• Analyzed Confidential 5010 related to 837,835, 270, and 271. Transactions and performed gap analysis between the 4010 and 5010.
• Extracted the business requirements from the stakeholders keeping in mind their need for the application and documented them using Rational Req Pro.
• Proactively addressed potential issues that may affect the system and worked with developers to resolve the matter
• Built solid client relationships by accurately understanding and addressing their needs in a timely manner
• Used UML Diagrams to document Requirements.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities.
• Analyzed business requirements, tested high level and low level Use Cases and Activity Diagrams / State Chart Diagrams using Rational Rose, thus defining the Data Process Models.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Developed the business anomalies workarounds and described them in documentation and presented the matter to the upper management for review.
• Developed non-functional requirements and documented them as Business Rules, Quality attributes and constraint documents.
• Involved in Facets Configuration to make sure all information will be sent without any error.
• Effective communication made possible between the developers and the end-clients to guarantee that development efforts were within the scope of the project and the development was as expected.
• Attended Facet’s training and discussion session.
• Held regular JAD meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Facilitated smooth transition of the project from the project environment to the live environment.
• Worked with QA lead in validating Test Plan and Test Scenarios.
• Executed test scripts in different cycles to get the perfection and logged defects in defect tab of Quality center.
• Used HP Quality Center for tracking Defects and tracing requirement functionality performances.
• Executed test cases manually. Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.
• Involved in automation testing using QTP.
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release

Environment:: MS Project, SQL, Rational Requisite Pro, Rational Rose, Microsoft Visio, QTP, HP Quality center, Rational Clear Quest, Windows, MS Office, XML, Ultra Edit.