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Salesforce Business Analyst/administrator Resume

Hartford, CT


  • Around 8 years of experience with 5+ years of strong experience in Salesforce.com (SFDC) as Developer/Admin for various business domains like Insurance, Manufacturing, Retail and Consulting.
  • Result Oriented IT professional with over 8 years of progressive experience in the IT field including 5+ years of experience as a Salesforce CRM Administrator, Developer and 1 year as a Java Developer .
  • Excellent programming skills and strong Object Oriented programming concepts (OOP).
  • Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron etc.
  • Expertise in Salesforce technologies that is, APEX, Visualforce, Webservices, and APIs.
  • Successfully Developed and consumed SOAP Webservices.
  • Have experience in Siebel to Salesforce integration.
  • In - depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
  • Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
  • Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
  • Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
  • Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
  • Worked on Implementation of Security in Customizing CRM and Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications
  • Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server, TSQL and Oracle PL/SQL.
  • Strong knowledge in resolving on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.
  • Expertise in Data archival and Data migration, ad-hoc reporting and code utilizing SAS on UNIX and Windows Environments.
  • Self-starter who is proactive and quick learner with perseverance, strong work ethics and a never ending zeal to better the best.
  • Hands-on experience in various phases Software Development Life Cycle (SDLC)
  • Expertise in soft skills including good communication skills, quick learning and multi-tasking are my key strengths. As a part of project assignments, I have been a part of Application Maintenance, Operations Support and Issue analysis, Bulk DataMigration, Server Up gradation, Installation and Implementation of New Customization.
  • I had worked extensively on Remedy 7.5 and have sound knowledge of the product and most of its features and modules like Incident management, Change Management, Problem Management, Asset management, Contract Management, Product Catalog, Solution Database, Task Management, SLM, and Approval Cycle etc. Salesforce.com Skill-Set Highlights


Salesforce.com: Sales force CRM, Apex Triggers, Apex Classes/Controllers, Visual Force Pages/Components, Apex Web Services, SOSL, SOQL, Case Management Custom Objects, Reports, Dashboards, Workflow and Approval

Custom Integration: Field updates reports, Custom objects, Custom settings, Custom labels, Tabs, Account management, Contact management, Email services, Security controls, AppExchange, Package & Custom Application and Sandbox Data loading.

Force.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com, Migration Tool, Sales force Workbench, Force.com, Data.com Dupe blocker, Apptus and Excel Connector.

Web Technologies: HTML, WSDL, XML, JavaScript, JQuery, DOM, SOAP, REST, API and AJAX.


Confidential, Hartford, CT

Salesforce Business Analyst/Administrator


  • Developed the business logic of the application using APEX classes.
  • Designed the application to be created module wise using the schema builder.
  • Implemented REST API to retrieve the recent items on the customer portal VF page.
  • Designed and developed Database migration scripts and execute migration plan from Siebel to Sales force.
  • Prepared the Visual force pages with the needed UI designs.
  • Performing the UI related activities including Page layout configuration.
  • Worked on the WebServices for enabling the data to be used outside the domain.
  • Made the configurations in the applications time to time as per the requirement gathering.
  • Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
  • Gather existing functionality and features in Siebel and re-create them in Sales force.
  • Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation.
  • Knowledge in using TIBCO Administrator for User Management, Resource Management and Application Management
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
  • Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data.
  • Defined lookup and master-detail relationships on the objects and created junction objects to \establish connectivity among objects.
  • Constructed new sandbox Plan and assembled all the Requirements for Project.
  • Deployed Configurations and Code between Sales force Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts, Cruise Control, and Change
  • Involved in Working with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
  • Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email ServicesSecurity Controls, AppExchange Package & CustomApplication, Sandbox data loading.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Preparing the documentation of the project.
  • Have experience in working in Agile Project.
  • Performing the mass data activities in the organization.
  • Programmed the various automated functionalities using the triggers in the combination if the related classes.

Environment: Visual Force, Apex, SOQL, WSDL, HTML, JQuery, JavaScript, Integration, SOAP, REST API, and AJAX.

Confidential, Peoria, IL

Salesforce Business Analyst/Administrator


  • Created Custom Controllers to make external web service callouts, validate and insert data.
  • Created Visualforce pages for customer portal which will override the standard customer portal.
  • Programmed the various automated functionalities using the triggers in the combination if the related classes.
  • Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
  • Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visual force pages, custom reports.
  • Designed and deployed the Custom objects, Custom tabs, Pick list, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Modifying Page layouts and setting the Record Types.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Environment: Visual Force, Apex, Eclipse, Java Script, SOAP, REST, SOQL, HTML, XML, Data Loader, and Integration.

Confidential, Wayne, NJ

Salesforce.com Developer/Administrator


  • Performed the role of Salesforce.com Developer and Administrator in the organization.
  • Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
  • Successfully developed the program plan within the estimated time, effort and quality goals.
  • Participated on translating and documentation of business requirements into functional requirements.
  • Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
  • Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
  • Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
  • Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
  • Implemented Customer Portal for various business requirements.
  • Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
  • Developed cloud computing application using Force.com, Visual Force and Apex Languages.
  • Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Exported data from legacy system and imported into SFDC through Apex data loader.
  • Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
  • Created detailed data mapping document for integrating various systems with Salesforce.com.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Worked on Analytical Snapshots for weekly trend reports.
  • Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
  • Worked with custom Reports and report generation.
  • Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, and Windows.


Salesforce.com Developer


  • Performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
  • Created custom objects, Fields, Triggers, workflows and validation rules to manage information on products, orders, and vendors
  • Add methods that can be called from Visual force pages to Controller Extensions.
  • Created Custom Controllers to make external web service callouts, validate and insert data.
  • Specify timers that send Ajax update requests to Force.com according to a specified time interval.
  • Used Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
  • Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
  • Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Experience with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
  • Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations.
  • Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
  • Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
  • Worked with Visual force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.

Environment: Visual Force, Apex, Web services, Data Loader, Java Script, HTML, and AJAX.


Java Developer


  • Analyzed the functional specification documents and prepared detailed level design documents.
  • Developer: Developed and maintained the code using Java, JSP, Struts 1.3
  • Extensively used XML for designing and formatting the user Interface.
  • Developed the client side scripting using JavaScript.
  • Maintained the tomcat server.
  • Used JDBC to interact with databases where ever needed.
  • Used SQL for creation and modification of the database tables and sequences.
  • Wrote classes containing XML
  • Prepared various documents which would help in easy understanding and implementation of the software.

Environment: Java, Struts, Oracle, JDBC, JSP/HTML, JavaScript, Tomcat Server, Toad, and CSS.

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