Senior Business Analyst Resume

EXPERTISE:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential

Responsibilities:

By process mapping and improvement I was able to reduce from 2 weeks long the production cycle on a monthly basis to only one, using the available tools like SAS and SQL, coding applications that reduced the amount of time invested in data adquisition and processing, and giving the associates under my charge chance to focus to the analytical approach of the job, i also debugged several SAS existing applications to make them operational.
Achieving recognition from our client and eliminating the risk of error by human manipulation of the information during 2015 to present day reducing to zero quality escapes in comparison to 2014 average.

Junior Business Analyst

Confidential

Responsibilities:

I managed to understand our client´s operational processes in order to be compliant to the deadlines and assuring the delivery of the processed databases, starting from 3 weeks long to only 5 days, suggesting action courses, process improvements and eliminating dead weight processes, furthermore I made current available SAS applications fully operational by debugging the code and commenting each important code step in order to make them more user friendly.

Marketing & Customer Service Manager

Confidential

Responsibilities:

I successfully increased by 30% the bill collection of the whole north division in one year, using printed media in the outsourced collectors like convenience stores, with this action I also reduce the amount of visits to the company’s agencies improving the service quality, second I was able to institutionalize the corporate image of the whole north division in one year.
Last but not least I saved the company 1 million by redesigning our customer satisfaction survey negotiating terms with our service provider.