PROFESSIONAL SUMMARY:

• I.T. Business Analyst, Application Engineer, and Architect with overall 15 years of customer facing experience implementing Enterprise Applications through the U.S.
• More than 6 years of experience as a System Architect and Business Analyst implementing Business Process Management (BPM) and Business Rules Engine (BRE) applications using PegaRULES Process Commander (PRPC) and Solution Frameworks at Retail Banking, Insurance, and Healthcare companies
• More than 7 years of experience as a Senior Technical Consultant implementing Data - centric Product Data Management (PDM) and Product Lifecycle Management (PLM) applications for the Federal, Aerospace, Defense, and Medical Device Industries
• More than 3 years experience as an Application Engineer implementing Engineering Knowledge Management solutions for Automotive OEMs and suppliers
• Well-versed in RUP-based and Agile methodologies and best practices to design and build scalable multi-process applications
• Experience working in a globally distributed, on-shore and off-shore delivery model
• Pre-Sales experience presenting and demonstrating the business value in solutions

TECHNICAL SKILLS:

Modeling Tools: Enterprise Architect, Rational Rose, Oracle Data Modeler, Visio

Operating Systems: Windows, Solaris, HP-UX, IRIX, AIX, PalmOS, Android

Languages: Java, JSP, JavaScript, HTML, C/C++, Perl, CSS, SQL, PL/SQL, XML, XSLT, UML, Python

Databases: Oracle, SQL Server, DB2, UDB

Web Technology: J2EE, Web Services, SOAP, JMS/MQ, Windchill Technology

Tools: JIRA, VersionOne, ClearCase, ClearQuest NetBeans, Eclipse, JDeveloper, Visual Caf, CodeWarrior PVCS, Visual Source Safe, SourceOffSite

Quality Center, QuickTest, SiteScope: VMware ESX, GSX Server and Workstation

Domain Knowledge: Engineering Knowledge Management; Business Intelligence; Business Process Management; Product Data Management; Enterprise Architecture; Object-Oriented Analysis & Design

Web/App Servers: Weblogic, Websphere, iPlanet, JBoss, IIS, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, MI

Application Engineer

Responsibilities:

• Production Support - participated in regular meetings to triage tickets with Application Management groups to review and gain resolution to high priority defects
• Pre-Sales Support - constructing focus demos and delivering seed projects (initial, first-phase implementations)
• New Feature Introduction - created and tracked Enhancement Requests and presented them to Product Management. Participated in weekly specification reviews with the Application Engineering team to ensure alignment across customers.
• Presenter and Organizer for AUROS Engineering Knowledge Management Conference 2015, 2016, and 2017. Presented topics such as Issues Management and NX CAD Integration.

Confidential, Ann Arbor, MI

Business Analyst

Responsibilities:

• Developed User Stories, Requirements, Screen Mockups, and Project Documentation for website rotations, A-B conversion tests, and enhancements to both Desktop Web and Mobile Responsive experiences.
• Worked cross-functionally with the business, development, and QA teams from concept to production release. Also interfaced with Mobile Applications iOS and Android teams to ensure coordinated feature releases.
• Facilitated Requirement Reviews and Estimation Meetings with the Development and QA teams
• Analyzed integration options with Go-Coin, a BitCoin Payment Processor, to offer an alternate payment method to Confidential ’s customers
• Authored Confluence knowledge-base and project documentation
• Supported platform development research activities

confidential, Framingham, MA

Lead Business Analyst / Architect

Environment: Pega Cloud

Software: Care Management Framework 3.2

Responsibilities:

• Led the Elaboration phase to articulate 76 Use Cases over a 6 week period using Virtusa’s Accelerated Solution Design (ASD) Methodology
• Developed the Elaboration estimates, ASD schedule, planned and oversaw the work of 4 Business Analysts
• Facilitated and led ASD working sessions to gather and uncover business requirements
• Collaborated with the technical team to determine feasibility and design the solution
• Conducted Use Case walk-throughs to transfer knowledge to the offshore development team
• Authored System Requirements Specification providing high level context for the Use Cases
• Tracked and presented project status to management on a weekly basis

Confidential, Dallas, TX

Sr. Business Analyst

Environment: Pega Cloud

Software: PRPC 6.2

Responsibilities:

• Collaborated with Confidential Business Analysts and Subject Matter Experts to replace an existing FileNet application with a new PRPC-based solution
• Authored Inception Scope document using Pegasystems Application Profile and refined into the detailed Elaboration Specification for development
• Developed User Interface Mockups in PRPC
• Guided onsite development team to understand requirements through the initial development phase
• Demonstrated initial prototype for stakeholders

Confidential, New York, NY

Technical Business Analyst

Environment: Pega Cloud

Software: PRPC 6.2

Responsibilities:

• Partnered with Confidential Consulting to conduct DCO sessions for two Claims projects: APAC Auto and Commercial Core (Property & Casualty, Marine, Aerospace, Financial Lines, Energy, Environment)
• Guided onsite and offshore development teams to understand requirements and develop the prototype throughout the DCO process
• Demonstrated DCO prototypes for stakeholders

Confidential, Southfield, MI

Sr. Business Analyst / Project Architect

Environment: Windows, Weblogic, Oracle

Software PRPC 5.5 SP1, Customer Process Manager v6.1

Responsibilities:

• Work with the Business and Systems SMEs to develop User Stories through an Agile Development Process
• Wrote User Story Acceptance Tests to ensure quality in the development releases
• Develop Test Strategy, Test Plans, and Requirements Traceability Matrix per Ally SDP/APEX standards
• Provided guidance on the Project Architecture as needed to help align business objectives with a quality technical solution