SUMMARY:

• Sr. Business Systems Analyst with over fifteen (15) years of experience with an ability to communication between stakeholder/business users/and IT team to demonstrate new guideline, technologies for variety of applications including mainframe, Microsoft suite, MS Access, .NET, Microsoft SQL, ORACLE. Lead a project that saved the company over $4 million dollars.
• Scrum Master Certified (CSM) - Agile Methodology
• Expert in producing BRD, FRD documents
• Creating workflow diagrams, data analysis/data mapping, screen mockup, business and technical requirements
• Expert in analyzing, testing and supervising the migration of the information management/origination/servicing system
• Strong leadership, analytical, research, problem solving and interviewing skills
• Excellent in building team relationships and partnerships across organization
• Multitasking, process improvement, implementation and time management skills
• Expert in observing overall "big picture" and integrating the project with larger organization infrastructure.
• Excellent motivator and mentor to other employees.
• Excellent verbal and written communication skills

PROFESSIONAL EXPERIENCE:

Confidential,San Diego,CA

Sr Business Analyst

• Support Help Desk, escalations tickets through email, IM or phone, following up on outstanding requests to ensure timely resolution.
• Provide technical support to Empower Residential Lending, Bank users and Wholesale Brokers Sales users; including participating with Residential Lending Sales initiatives in the coordination and execution of system updates and or modifications. Configure new user credentials and new broker firms in response to work ticket requests for the LOS system as part of user UB on-boarding process.
• Ensure policies, procedures and best practices are consistently interpreted and applied effectively.
• Conduct BRD/FDS audit between BRD/FDS specifications and Production after implementation to prevent futures system defects.

Confidential,Tustin,CA

Sr. Business Analyst

• Interacted closely with leaders from both development and stake holders to generate Operation Process flows (high level, 2nd level, 3rd level).
• The purpose of the high level and 2nd level process flow is to emphasize the logic of the system from Operation to Servicing and the 3rd level is the user’s daily process.
• Also, the process flows will aid new hire (BA/Developer) to understanding of the system. preventing from making mistakes.

Confidential,Irvine,CA

Sr. Business System Analyst

• Interact closely with leaders from both development and support group on initiatives and processes to optimize Loan Origination System.
• Plans and manages the Request for Proposal, Statement of Work, and change order processes to ensure accuracy, compliance, and suitability of pricing for outsourced projects.
• Support Production System Issues for both internal/external customers including DU/LP Underwriting decisions, Credit Report errors, Rate sheets etc,,,
• Engaged in reviewing business requirements, UAT testing of the KBYO/TRID Compliance project.
• Creating Product Rules and Validations to ensure loans are meeting regulations. Participate in UAT Testing and Quality-Assurance (QA) functions

Confidential,Cerritos,CA

Sr. Business Analyst

• Acting as a Project Manager and oversee a group of DBAs, Developers and QAs in converting Loan Origination System from Oracle to Microsoft SQL flat form.
• Responsible to provide BRD, process flow and participate in meeting to solidify design.
• Projects include LOS conversion from Oracle to Microsoft SQL implementations/new product development/third party vendor integrations that may include competitive analysis, business plan validation, preparation of presentations, cost containment initiatives, etc.
• Assist business user in determining if and how new system or system enhancements may improve process flow and business function and streamline business process.
• Conducts work session to communicate and manage system requirements with stakeholders, IT and QA. Review details test plans ensuring all business and system changes are incorporated.

Confidential,Agoura Hills,CA

Systems Analyst

• Apply business knowledge in determining end-to-end design requirements (FRD) for small to mid-sized projects involving line of business, software/hardware developers and vendors.
• Work closely with business partners to determine requirements and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.
• Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs, and that test plans/scripts serve customer needs.

Confidential,Chino Hills,CA

Business Owner

• Establish key project milestones, activities and schedules to ensure that standard project practices and SDLC procedures are met.
• Train team/correspondent customer with Pre-qualify, Underwriting, Risk, Compliance, Audit, Technology initiatives as suitable.
• Manage scope schedules and risk. Assist the Project Manager with scope management, change management and solution definition.
• Create BRD/FRD to enhance the loan origination system (LOS) with rules and regulations to comply with government specific programs and policies.
• Conduct research and analysis of business requirements, problems and available technologies to define systems solutions that increase efficiency and effectiveness.
• Interact with developers/QA to discuss project initiative, assist QA with use case development and p articipate in UAT/QA testing.

Confidential,Irvine,CA

Senior Product Manager

• Work within and lead implementation of software standards, security guidelines, technological strategic goals and strategic framework, and other IT best-practice policies and procedures.
• Establish key project milestones, activities and schedules to ensure that standard project practices and SDLC procedures are followed.
• Research and recommend database and programming solutions to meet complex business needs.
• Prototype user interface design and development (screen layout, look-and-feel recommendations, editing and error checking).
• Lead and coach other systems analysts to provide project oversight, support, and coordination.
• Perform basic level quality assurance, and plan and coordinate User Acceptance Testing.
• Identify major areas of improvement and drive results.

Confidential,Santa Ana,CA

Sr. Business System Analyst

• Act as Project Manager and Business System Analyst and work closely with the project sponsor, and manage projects/assignments of all sizes and complexities.
• Responsibilities include managing projects from the initiation - planning and scope definition - through to implementation, evaluation and release management.
• Projects include financial/infrastructure/sales/client implementations/new product development that may include competitive analysis, business plan validation, preparation of presentations, cost containment initiatives, etc. Delegate workflow for department, including the daily review of projects assigned, and helps establish and meet goals as determined by the Department Manager.
• Perform all duties in accordance with AMC policies and procedures and all state and federal regulations.

Confidential,West Hills,CA

Sr. Business System Analyst

• Act as technical project manager/business analyst for complex projects. Define project requirements, determine milestones, define interdependencies, provide management reporting, and resolve issues. Ensure that projects remain on track and are completed on schedule.
• Conduct and attend meetings with business units, developers and senior management to determine project scope, business requirements, etc.
• Participate in the development of strategic system development plans for the Product Management Department.
• Formulate business case for projects and enhancements. This includes creating the business objectives, business benefits, cost benefit analysis, possible alternatives and approaches to problem, current state model, and future state model.
• Expert in writing BRDs, FRDs, create process flowcharts, workflow and process diagrams, use cases, screen prototyping and/or design, primarily graphics or functionality, in order to present options to the client.
• Partner with the stakeholders to determine appropriate measurements to gauge success, and evaluate productivity or other gains.
• Provide front-line support to the business unit, communicate and coordinate with the appropriate Production Technology team to resolve production issues/questions.
• Evaluate and make recommendations to the VP Production Support regarding continuous improvement of processes and procedures, internal and external to FSL Production Systems team.
• Support Production software issues and problems by testing and approving Next Patch Production Change Requests (PCRs) and Production Patch Required (PPR) Incident Reports (IRs).
• Assist in the development of QA standards for the product systems development.