SUMMARY:

Business Systems Analyst with over 10 years of experience working on IT initiatives in complex enterprise environments to deliver new and revised solutions. Consistently creates high quality documentation for projects including use cases, scope documents, business and functional requirements as well as user stories, wire frames, and UML models. Worked in both Agile and Waterfall project methodology environments. Experience with application development and integration projects.

TECHNICAL SKILLS:

• Conceptual understanding of enterprise technologies, software systems, frameworks, databases and software development methods (Operating Systems, Java, .NET, APIs, Web Technologies, Web Services, UI/UX, SOA, ESB, Middleware, XML, SQL, CRM, ERP, HCM, BPM)
• Awareness about cloud, mobile and big data technologies
• SDLC Tools (Rational - Requirements Composer/Team Concert, ClearQuest; Project, TFS, HP Quality Center, Balsamiq, JIRA, Rally, Gherkin)
• BI/Reporting (Cognos, Power BI, SSAS, SSRS)
• Applications (Office, Visio, Wikis, SharePoint, SnagIt)
• Methodologies (Waterfall, Agile/Scrum, CMMI)
• Understanding and application of tools, principles and techniques related to system analysis, prototyping, data analysis/visualization, user experience, process analysis and testing

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Defined solution requirements, performed systems analysis and created business driven user stories and detailed acceptance criteria in the enterprise environment of the large insurance and investment provider
• The complex environment generates different types of correspondence, which is triggered by the Policy Administration System. The correspondence business rules are stored and executed at the ODM (Operational Decision Management) layer
• The technical environment includes RESTful/SOAP based Web Services, IBM Integration Bus, ODM, Java, CSF Designer, Vision and Agile practices
• Monitored project activities throughout the solution delivery life cycle
• Key deliverables: sets of multipage correspondence documents in the PDF file format

Confidential, Albany, NY

Business Solution Analyst

Responsibilities:

• Successfully captured, analyzed, validated, documented and managed the requirements and functions of the Two-Way Communication/Secure Message Center application (TWC) throughout the agile/Scrum software development and testing life cycles
• The TWC is a high traffic, Web based application serving as a custom CRM system developed with the IBM Java Framework, SOA and Oracle database
• Analyzed and evaluated different messaging workflow options as proofs of concept, and presented the messaging workflow solutions and POC findings to stakeholders
• Used Rational tools, Office, SharePoint, Oracle Client, T-SQL, Balsamiq, JIRA
• Captured and defined requirements for configuration of the FileNet system to capture and archive message data
• Created basic application reports in Cognos
• Defined requirements for Web Services integrations (RESTful based) with the Dept. of Tax and internal Department of Labor (DOL) systems
• Effectively brokered user concerns with the project teams as a result of focusing on organizational skills, and assertive communication and negotiation techniques
• The combined efforts resulted in deployment of stable, working application meeting the requirements of the DOL business units
• Key deliverables included: System Requirements Specification, User Guide, Configuration Master List, eCommunication Briefing, Scope, Instructions for the Configuration Updates, Domain Administration - Screen Mockups

Confidential, Philadelphia, PA

Technical Business Analyst

Responsibilities:

• Defined requirements and authored functional and high level technical documentation through the entire agile/Scrum solution delivery cycle in the enterprise technology environment (.NET Framework, SQL Server, TFS, HP Quality Center)
• The complex environment includes a Web Service orchestration layer (RESTful based) with multiple APIs that call other Web Services (RESTful and SOAP based) to return the key data points syndicated from several Confidential systems
• Used analytical and writing skills to create diagrams (Visio, Web Sequence Diagrams) and documentation entries in the corporate Wikipedia (Confluence)
• Using the new service layer showed a steady productivity improvement among the third party vendors
• Key components delivered within the project include: Retrieve Customer Information, Retrieve Billing Arrangement, Retrieve Devices and Status, Submit Payment

Confidential, London, UK

Business Process Analyst/Consultant

Responsibilities:

• Defined and documented client business processes in the enterprise environment for a provider of human centric workflow/business process management software (K2), which is based on the .NET Framework and the Microsoft technology stack
• Gathered, organized and documented business and functional requirements for translation into business process modeling maps. Used Office, Visio, Project, SharePoint, SQL Server, K2
• Optimized business processes for 75% of clients in different industries by thoroughly analyzing and evaluating the real-time reporting data. Reporting layer was based on the SSAS and SSRS
• Configured, as needed, the out of the box wizard driven K2 integrations with Salesforce and SAP
• Used teaching and group communication skills to conduct the training sessions for new customers
• Key projects delivered: Motability - Vehicle Adaptation Services and Schemes for Disabled People (Salesforce Integration), ERGO - Online Discount Authorization Process (SAP HCM Integration), Altana Chemistry - Optimizing Research Results

Confidential, Atlanta, GA

Systems Analyst/Consultant

Responsibilities:

• Provided consulting and implementation services to vendor of the enterprise information management software
• Designed, implemented and documented customized Internet Policy Production System (iPPS ) solutions for clients in various industry verticals. The software was available on the Java and .NET platforms
• Conceptualized and implemented iPPS integrations with the commonly used CRM (Salesforce, Dynamics) and ERP (SAP, Great Plains) systems