PROFESSIONAL SUMMARY:

• Overall 5+ years of diverse experience as a Business Analyst in multiple IT domains.
• Strong knowledge of Business Analysis methodologies and Software Development Life Cycle (SDLC) using Waterfall, Waterfall - Scrum (hybrid), and Agile-Scrum.
• Efficient using various Requirement Elicitation/gathering techniques like user interviews, workshops, email surveys, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Skilled in preparing Business Cases, Business Requirements Documents, Use Cases, Functional and Technical Specification Documents, Requirement Traceability matrices, Data flow/Business flow diagrams, Data mapping documents, File Layout documents, Test plans, and Test scripts
• Hands on experience in creating reports and Dashboards using Tableau, Micro Strategy and Spitfire.
• Implemented Compliance related projects with complex dashboard monitoring systems.
• Skillful GAP analysis, Cost benefit analysis, Risk assessment, and SWOT analysis.
• Defining Test Cases, analyzing bugs/defects, interaction with team members in fixing errors, User Acceptance Testing (UAT), worked in creating Testing Criteria for various stages of software testing.
• Knowledge of risk management, process development, and WBS development.
• Conducted Joint Application Development (JAD) sessions with relevant Subject Matter Experts to assess and document current configuration.
• Experienced in using different UML diagrams including Use Case Diagrams, Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.
• Hands on experience with Data Warehousing, Dimensional Modeling, Data Analysis, Data loss prevention, Data Mapping, and Data profiling.
• Created data flow diagrams, data mapping from Source to stage and Stage to Target mapping documents indicating the source tables, columns, data types, transformations required and business rules Confidential applied.
• Responsible for initial phases of data integration for enterprise wide Application Using Service Oriented Architecture (SOA) and Enterprise Service Bus Platform.
• Excellent Team Building and Problem solving skills.
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines.
• Ability to articulate alternative solutions and reasoning behind the alternatives. Excellent communication and presentation skills along with strong interpersonal & analytical skills.
• Extensively worked with executive and senior leadership (CIO, VP and Directors) in presenting project status and backlog reports and product dashboard.

TECHNICAL SKILLS:

Business Analysis / Data Modeling Tools: MS VISIO, Rational Rose, UML, Rational Requisite Pro, Rational DOORS.

Project Management: MS Project.

Test Management / Testing: HP Quality Center / Application Lifecycle Management (QC/ALM), JIRA, Rational Functional Tester, Rational Quality Manager, Rational ClearQuest, Visual Studio Team Systems (VSTS), Microsoft Test Manager (MTM)

Document Management: MS SharePoint

Operating Systems/Environments: Windows 7/8/10, Windows Server Linux/UNIX, VMWare

Mobile Operating Systems: iOS, Android, Windows

Databases/ERP: SQL, MS Access, SAP, Oracle, DB2, TOAD.

Business Intelligence/Analytics: Tableau

Programming Languages: JAVA, C, C++, C#, JavaScript, HTML, Python, Perl, XML

Office Suites / Other: MS Office Suite (Word, Excel PowerPoint), Outlook, Adobe Acrobat

Methodologies: AGILE SCRUM/KANBAN, Waterfall, RUP, RAD, BDD.

WORK EXPERIENCE:

Senior Business Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Work in the capacity of Business Analyst for Process Automation track.
• Identify key stakeholders who are the potential source of requirements and who have approval authority over business analysis deliverables.
• Identify requirement elicitation technique (interviews, document analysis, requirement workshop, interface analysis, prototyping), schedule resources and conduct elicitation activities.
• Document business need including business goals & objectives, problem statement and desired outcome.
• Document solution requirements, including functional and non-functional, and seek stakeholder approvals.
• Facilitates requirements for transition of data, for work in progress and for needed training.
• Analyze requirements by developing process models, data flow diagram, prototypes and ER Diagrams.
• Interact with business stakeholders (Product Owners) to understand current business processes and recommend changes to them in order to meet business needs.
• Present solution & process designs to GE Architects and Subject Matter Experts.
• Demonstrate prototype and gather feedback from end users on continuous basis.
• Evaluate solution performance against pre-determined metrics in User Acceptance Testing.
• Utilize my functional experience in Siebel CRM applications and its associated products to deliver quality and cost-effective solutions to customer.
• Co-ordinate with offshore development team to configure packaged solutions and modify out-of-the-box features to achieve the proposed functional design.
• Develop, review and execute UAT test cases. Present daily test reports to Product Owner during User Acceptance Testing phase.
• Assess the effect and impact a defect has on the business value of the solution.
• Conduct document reviews for peer business analysts.
• Delivered automated IT solution for Confidential mandated Recall Notification process for defective products using Inbound and Outbound Email functionality leading to savings of $ 1.5 million per annum.
• Delivered automated IT solution to load Account Team and Asset Team using Siebel EIM capabilities, leading to 92% reduction in manual effort.
• Modeled application interface between Siebel CRM and Serve Cost systems using Data Flow Diagrams (DFD).
• Work in an offshore-onshore delivery model.
• Lead a team of one business analyst (on-site) and two developers (offshore).

Environment: Windows XP Client, Unix Server, Siebel Medical, Oracle 10g, SQL Developer, HP Quality Center, GE My Workshop (Document Repository).

Business Analyst

Confidential, Confidential, NY

Responsibilities:

• Perform Enterprise analysis to understand enterprise architecture domains and frame work which includes Business, Data, Application, Technical
• Proposed and implemented business process improvement solutions across the enterprise
• Responsible for Gathering requirements from Stake holders
• Responsible for creating requirement artifacts like Business Requirements Document (BRD) and Functional Requirement Document (FRD)
• Perform feasibility analysis to evaluate multiple options and determine best fit solution
• Perform GAP analysis to evaluate solution scope by doing an Confidential Confidential comparative study
• Facilitating JAD sessions to elicit high level and detailed requirements from key stakeholders, SME's, end users and technology leads
• Developed survey questions to elicit and prioritize the functional requirements
• Resolved stakeholder conflicts and ensured no scope creep during project implementation
• Evaluate risks related to requirements implementation, testing processes, project communications
• Documenting Use cases for functional requirements
• Documented and maintained Requirement Traceability Matrix (RTM) to ensure proper requirements management
• Documenting and managing Product and Sprint backlogs
• Participated in Daily Agile Scrum, Biweekly Sprint Planning and Retrospective Sessions and update the team on work status
• Implementing UML 2.0 standards across multiple project artifacts
• Participating in enterprise wide business analysis community development
• Facilitated wire frame creation & final design of the system's UI
• Instrumental in development and implementation of standard BA methodology based on industry best practices

Environment: MS office (2013, 2016), Waterfall, Agile, MS Visio (2013, 2016), Axure pro (6.5), Rationale Requisite pro, JIRA

Senior Business Analyst

Confidential, Edison, NJ

Responsibilities:

• Worked in Agile Scrum teams, creating Business Use case, developing Epics, user stories, create and Maintaining and refining Product Back logs, Release Sprints, Sprint Poker Planning, Sprint release, Sprint retrospective
• Initiated new Project Discussion & worked on building personas
• Facilitated all the SCRUM meetings; Conducted Sprint Planning, daily Stand-up, Story Writing, Prioritization & Demo meetings as part of the Scrum routine; Managed Information, relevant to Sprints using Version One Tool
• Documented User Stories in the Product Backlog; Driven the Story Review Meetings while ensuring that a clear Acceptance Criteria has been derived for each User Story
• Performed Product Demo to the Business Steering Committee along with the Product Owners
• Tracked the pre-work required for the User Stories before they are ready for development using the Scrum Board
• Performed Cost/Benefit, Advantage/Disadvantage analysis for understanding the technical feasibility of implementing user stories/Epics
• Performed Requirement Analysis by gathering both Functional and Non-Functional Requirements based on interactions with the Business User team & Product owner to build the User stories, work flow Processes and the Data flow process for the application implementation
• Utilized existing documentation to coordinate with the technical team members, particularly with Product Owners to gather project related information
• Drafted & Reviewed user stories & spikes in the Product Backlog
• Designed, created and maintained the project related documentation using SharePoint
• Collaborated with the team to encourage open communication; Updated physical Task boards and Scrum Pre-work Boards
• Prioritized the sprint backlog and coming up with techniques/tools to efficiently manage Sprint backlog, Sprint Demo, System Demo
• Established a proper Process and Data Flow Structure and trained the business users
• Created several documentation templates for their entire IT structure to function effectively
• Participated in the 2 day-Agile Boot camp led by Scrum Trainer/Coach
• Participated in Sprint Review /Demo Meeting; Presented Sprint Metrics and Release trends that included Velocity, Cumulative Flow Diagrams, and Burn-down charts to encourage teams maintain a sustainable pace
• Created Web-Interface Mock-ups for the Project
• Conducted research to ensure the feasibility of the proposed requirements
• Designed and developed Statement of Work (SOW) & Work Estimation documents
• Developed Test Plans for IT and Business Area use; Facilitated Business Area Testing and Issue Log
• Involved in training and rolling out user guide to help end users to better navigate the newly developed application
• Helped business users and product owner to perform UAT by creating user testing scenarios and setting test data (Manually update DB tables by writing SQL queries

Environment: SCRUM - Agile methodologies, JIRA, User Experience Design (UXD), Personas, MS Office (Excel, Visio, Project), MS SharePoint, MS Outlook, Web-Applications.

Business Analyst

Confidential, Waterbury, CT

Responsibilities:

• Conducted requirements gathering sessions to gather business requirements and was involved in documentation of business requirement document.
• Conducted design sessions with stakeholders to understand the design and layout concept.
• Created activity diagram and data flow diagrams for the process and helped in identifying the use cases as per requirement.
• Analyzed and prepared " Confidential " and " Confidential " workflow scenarios during GAP Analysis.
• Authored Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) to define key business functionalities.
• Created screen mock ups and data flow diagrams in MS Visio to integrate in the Functional Requirements Documents to address the new business needs.
• Closely interacted with the technical team and made sure that the requirements are met.
• Assisted project manager in the preparation of weekly and monthly status reports for management and stakeholders.
• Created tables & Performed Data Driven Test to retrieve items from the database using SQL.
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification
• Wrote multiple SQL queries for modifying records (insert, update & delete) in the backend database, performed JOINS on multiple-tables for data extraction.
• Coordinated with development team for all the issues related to deployment and defect tracking.
• Worked with the production support group to solve issues or enhancements raised by the business users.

Environment: MS Office suite (Word, PowerPoint, Excel, Outlook, Visio), UML, MS Visio, SQL, SQL Server), Agile (Scrum).

Business Analyst

Confidential, Fresno, CA

Responsibilities:

• Worked with business users to understand the existing systems and environments to in corporate the requirements into the new system
• Conducted user interviews, gathered requirements, and analyzed the requirements
• Applied agile methodology with its various workflows, artifacts and activities to manage life cycle from inspection to transition phase.
• Documented the business processes and the functional design, adhering to the agreed standards, and by leveraging the approved tools.
• Analyzed and modeled the "as-is" business processes, integrations, data flows and user interfaces to understand the value drivers and pain-points, and to identify opportunities and improvements
• Created Data Mapping Documents and Source to Target Transformation document using OneNote
• Identified the areas of concern and reported to the management about deviations
• Extensive experience in Software Development Life Cycle (SDLC), Project Management Life Cycle (PLC) and software development methodologies - Agile.
• Strong experience in planning and Managing User Acceptance Testing (UAT) and documentation of test cases.

Environment: MS Office (Word, Excel, Access, Outlook), SSIS, MS SQL 2014, Work front, Monarch, OneNote

Business Analyst

Confidential, Columbia, MD

Responsibilities:

• Documented current state business process requirements including business process flow diagrams, business requirements, and user stories. Used this documentation to influence future system/process enhancements.
• Facilitated sessions with stakeholders to elicit process and systemic pain points. Analyzed deficiencies and identified opportunities for improvement.
• Identified solutions and transformed them into robust business requirements and technical user stories complete with UI mockups, business use cases, and test cases.
• Maintained and groomed the product backlog and standardized team estimation practices.
• Developed specific and extensive acceptance criteria. Worked alongside the QA team to demonstrate system capabilities and that all acceptance criteria has been met.
• Collaborated with developers and testers to make sure requirements are fully understood, and that the whole team is aligned on expectations. Provided context on how proposed solutions fits into the business strategy as a whole.
• Worked with QA team to raise, discuss, triage, suggest, and resolve/retest system defects.
• Achieved stakeholder sign off and facilitated UAT sessions with end users. Compiled and documented, analyzed, and transformed end user feedback into user stories for future development.

Environment: MS Project, MS Visio, SnagIt, Agile, Gap Analysis, Impact Analysis, SQL, IBM MDM, WPF/.NET framework