CAREER SUMMARY:

• Sr. Business Analyst / Project Manager with several years leading cross - functional teams; coordinating and performing conflict resolution between Business partners, Stakeholders and 3rd party vendors while extracting and recording business requirements. Constructed Test and Use Cases, Training documentation and Wire Frame mock-ups.
• Managed e-Commerce, infrastructure projects ranging from 500K to 6MM while suppling executive implementation decks, kickoff documentation and project dashboards.

PROFESSIONAL EXPERIENCE:

Confidential - Marietta, Georgia

Project Manager and Sr. Business Analyst

Responsibilities:

• SCRUM master and Project lead for business based user consumption changes
• Established bi-weekly sprint format
• Worked with Development, QA and End Users to formalize and maintain process
• Coordinated Sprints from Development through UAT (JIRA)
• Sr. Business Analyst - review all incoming project requirement and technical changes
• Salesforce.com
• Alfresco
• Member of and conducted Change Advisory Board review of all submitted request
• Managed projects for all business user groups (Accounts Receivable and Payable, Reimbursement, Sales, and Customer Service)
• Executive reporting of project timelines or changes

Confidential - Atlanta, Geor gia

Sr. Business Analyst and Product Manager

Responsibilities:

• Member of the core technology team responsible for Front-End user improvements leading to Internet Retailer Excellence Awards Top Honor - Retailer of the Year
• Sr. Business Analyst for Confidential Front end browse applications
• Oversaw the construction, coordination, or completion of Business Requirements, Gap Matrices, and User flows.
• Scrum master for the Backend (Endeca) Agile board (JIRA)
• Direct involvement in the following customer improvements:

Confidential - Baltimore, Maryland

Project Manager

Responsibilities:

• Coordinated JAD sessions for requirements to extract needs for new business software for multiple departments.
• Performed Project analysis to inform of potential project impacts
• Provided testing guidelines and/or test case documentation
• Reviewed RFP with stakeholders

Confidential - Atlanta, Georgia

Business Analyst III

Responsibilities:

• Coordinated Joint Analysis Design sessions to directly extract and negotiate requirements for CD/IRA; Investment and Savings Projection; ATM Image/Deposit changes
• Worked gap analysis for ATM Image Deposit disaster recovery
• Performed static testing analysis, merged requirement between IBM ReqPro and HP Quality Center .
• Tested overlap topology and recovery time for ATM Image Deposit disaster recovery
• Provided support for system integration test
• Created Use Cases and conducted User Acceptance Testing
• Managed testing query log providing answers and test script changes

Confidential - Atlanta, Georgia

Project Lead / Sr. Business Analyst

Responsibilities:

• Documented requirements with Business Executives and Development on projects for:
• Electronic Document Imaging
• Made wire frames to show the mapping of data elements and potential layouts
• Outlined metadata to increase search engine optimization
• Wrote Detailed Level Requirements for Development Technical teams
• Created budget forecast from technical estimates
• Created Use Cases

Confidential - Marietta, Georgia

Project Manager

Responsibilities:

• Create project artifacts (Charter, Business Requirements, Timelines, Scope, Test Plans)
• Used Microsoft Visio in functional specification definitions, business requirements, network diagrams, process flows and wire frames
• Performed system analysis of user interface (B2B and public users) in designing new interface
• Tracked project budget and schedule via Microsoft Project
• Gave Project status update to CEO and CFO
• Developed QA and UA test schedules

Confidential - Atlanta, Georgia

Project Manager/Lead Business Analyst

Responsibilities:

• Maintained project artifacts (Charter, Business Requirements, Project Timeline, Scope, Communication Plans, Test Plans, Test Scripts, and Implementation Plans)
• Created Disaster Recovery Business Requirements for data system and site operations personnel for optical imaging paperless process
• Preformed analysis and design sessions with technical and Operational personnel
• Mapped out procedures on new paperless banking process
• Mapped out FTE levels needed and coverage requirements for multiple sites within disaster scenarios ensuring consistent customer service SLAs
• Developed disaster recovery Operational plan staffing requisition (i.e. traveling personnel, site recovery leads, disaster coordinator)

Confidential - Atlanta, Georgia

Business Analyst / Project Lead

Responsibilities:

• Created project artifacts (Business Requirements, Project Timeline, Scope, Communication Plans, Test Plans, Test Scripts, and Implementation Plans)
• Partnered on e-Commerce project to transform Point of Sale paper check processing into electronic paperless process
• Compiled customer demand & FTE data for site consolidations and redundant business process overlap resulting in meeting initial company cost save milestones
• Performed business system analysis looking at customer preference for user interface modifications targeting Failed Customer Interactions at Automated Teller Machines
• Managed network verification project including e-Commerce and Mainframe traffic with zero customer impact
• Worked with 3rd party business partners to ensure zero impact (S1, CheckFree, Fidelity)
• Created network diagrams and process flows working out redundancies to improve capacity up to 10% while significantly reducing down time
• Developed training program for call center personnel on Website and Web based system achieving >15% costs save to project.
• Provided dashboard reporting for overall project information
• Developed System Integration Test and UAT scripts and Use Cases