SUMMARY:

• Qualified professional with 10 years of experience in business analysis/product development in Finance domain: Telecom, Banking, and Retail & E - commerce Environments,
• Experience in software development, documentation, analysis, QA testing, managing deployment, and ensuring optimization of tools to meet client/business KPIs
• Comfortable working directly with executive leaders to clearly define and drive business strategy, specialize in providing functional interpretation of business vision and scope using industry standard tools and methodologies in achieving the business objective of the clients
• Comprehensive knowledge and understanding of Software Development Life Cycle (SDLC), Waterfall, Confidential, RUP, Spiral Prototyping, and Agile (SCRUM and XP) methodologies and with a thorough understanding of various phases: Requirements, Analysis/Design, Development, Testing, and Production
• Experience in conducting GAP Analysis, SWOT Analysis, Risk Management, Impact Analysis, Feasibility Analysis, Data Analysis, Net Present Value Analysis (NPV), Return on Investment Analysis (ROI), Root Cause Analysis, System Analysis, and preparing training manuals
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming, and JAD & JAR sessions
• Extensive experience in gathering, analyzing, managing and documenting business (BRD) and functional ( Confidential ) requirements, excellent in communicating with stakeholders like SMEs, clients, end-users, senior management, developers, and QA engineers
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Use Case, Sequence, Activity, Class diagrams in MS Visio, BlueWorks Live
• Skilled in creating best capacity plan for business by managing trade-offs between Customer Experience, Employee Experience, and Cost Effectiveness

TECHNICAL SKILLS:

Programing Languages: Java, J2EE, ASP.Net, HTML, XML, UML JavaScript, Oracle, and C++

Requirement Management Tools: IBM Rational Requisite Pro, IBM Rational DOORS, Altassian JIRA; SPIRA

Project Management Tool: VersionOne, JIRA, Oracle DataStage Director, MS Project, MS SharePoint, MS Excel, MS PPT, SAP FieldGlass; Confluence Wiki

Database: Oracle, MS SQL Server, MS Access, IBM DB2

Testing tools: Win Runner, Load Runner, Quality Center (Test Director), QTP, HP ALM

UML Tools/: MS Visio, IBM BlueWorks Live, Rational Rose, Microsoft Visio, and Smart draw, Wiki Giffy tool

Operating System: Windows 2000/ XP, 7, Vista/Enterprise, 8, Macintosh OS X

Change Management Tools: Rational Clear Quest, Rational Clear case, JIRA, VersionOne, ITSM REMEDY

PROFESSIONAL EXPERIENCE:

Confidential, Utah

Business Analyst

Projects/Tools Delivered: SD-WAN, VOIP; UCaaS; Ticket Unification; Managed Network Services (MNS); Unified Toll Free. SD-WAN PCI compliance, & DDoS

Responsibilities:

• Lead discussions to elicit granular functional requirements through interviews, joint application development (JAD) sessions with all impacted Windstream business units to break down Windstream Online ( Confidential ) high level requirements into granular functional design requirements
• Manage & author Functional Design (FD) document for Confidential Big Rock projects.
• Translate Functional design and JIRA stories for Confidential projects
• Analyze and review Windstream Confidential project Statement of Need (SON) to identify business requirements and develop documents, Wiki posts, and Stream blogs outlining Confidential Impact and development status.
• Collaborate with SMEs to establish the technical vision and analyze tradeoffs between user impacts and business needs by conducting any gap analysis (AS IS and TO BE) and SWOT analysis for the Confidential impact based on the BigRocks project requirements for Confidential
• Design UML diagrams in Confluence Wiki to translate cross-functional process flow and system interface among different Windstream business units
• Design Confidential screen mock ups and lead discussions to review and achieve approval on user interface (GUI) changes in Confidential .
• Manage and create JIRA epics for Confidential projects and translate functional design requirements into JIRA user stories
• Conduct regular BA reviews in test environments for all completed Big Rock user stories to ensure requirements are developed to the expectations of business
• Demonstrate progress on Confidential project development every month to entire Windstream Management and Leadership
• Work as a lead BA for Confidential Monthly releases: Develop HXH with release manager; Develop and distribute release notes, and mange & create CRQ in ITSM REMEDY
• Provide BA support for UAT/ release testing, and post-implementation testing: Manage reported issues/bugs in SPIRA and work with dev team to resolve and reverify the fixes.
• Provide post implementation support of any unresolved issues after the release. Conduct retrospective meetings and ensure the lessons learned during a release are utilized in future releases.

Confidential, Parsippany, New Jersey

Product Owner/Project Manager/Business Analyst

Responsibilities:

• Working as a business analyst acting as an ombudsman between Confidential Management and Confidential IT team (remote in Egypt and onsite in Jersey) to facilitate the development of software
• Conducted Bi- Yearly Gap Analysis (AS IS and TO BE) and SWOT analysis for the software in contrast to competitive software and market opportunities to develop a developmental plan
• Gathering high level requirements and developed scope of the project for the implementation active Confidential components for the software in Microsoft Office Share Point 2007.
• Developed the user stories in VersionOne translated from an initially documented BRD in traditional Waterfall to lead the efforts for the Confidential development in a pseudo Agile SDLC
• Maintained the sprint backlog and the product backlog using pseudo Agile methodology for the integration of active Confidential components into the software from Solid, Teko, TE Connectivity, Corning, Confidential
• Participated in Sprint Retrospective meetings and ensured the lessons learned and actions are documented and implemented in future sprint releases
• Interface with clients from operations, marketing, sales, technologies, and outside vendors and act as their customer interface point as the lead of the software development
• Designed and developed Activity Diagrams, and Sequence Diagrams utilizing MS Visio/IBM BlueWorks Live for antennas and components selection in software
• Work with Confidential partners to develop the vision and scope of Confidential when upgraded from Confidential

Confidential

Project Manager

Responsibilities:

• Acquired and managed a full turn-key Confidential Design project for Central Bank of Nigeria (CBN)
• Planned and developed project scope, budget, timelines, statement of need, and a Business Requirements Document (BRD)
• Managed a team of RF In-Building Design engineers in house from NJ and remote from Egypt.
• Prepared presentations and demonstrated milestones achieved bi-weekly to CBN.

Confidential

Product Owner/Project Manager/ Scrum Master

Responsibilities:

• Present product development solutions and facilitate monthly discussion between the Confidential ’s management and IT teams to ensure the progression of Confidential ’s software solutions in correspondence to the latest customer requirements and progression of cellular technologies
• Lead discussion with key business users/clients (Carriers and Vendors) and RF SMEs (Macros & Confidential ) for better understanding of the requirement and business process information for Confidential and Confidential protocols.
• Developed Confidential ’s presence in the Norht East Confidential society (NEDAS) by presenting new Confidential releases demos at all the quarterly NEDAS events.
• Lead discussion with designers and software developers to understand application functionality, navigational flow and updated them about end-user experience and expectations
• Conducted on site demo with the end users ( Confidential and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the Confidential
• Developed a maintained a log of comparative analysis documentation of Confidential with its competitive tool TEMS pocket.
• Facilitated change management across entire process from project conceptualization to testing through project delivery, software development, and implementation management in diverse business and technical environments.

Project Manager

Confidential

Responsibilities:

• Managed the project deliverables of testing all carriers all technologies and successfully achieved aggressive timeline of finishing all on site testing in two weeks.
• Drafted customer friendly document to interpret test results from heat maps generated from Confidential .

Confidential

Responsibilities:

• Developed new streamlined processes of communication directly among the Confidential field testers Confidential NOC, and MTA by sharing daily/nightly test schedules to mitigate loss of testing time available.
• Devised new testing strategies and negotiated retesting of stations and paths with Confidential to provide full coverage tests of paths and station locations that were restricted during initial testing.
• Demonstrated weekly updated on number of stations and paths tested and presented monthly milestones-completed reports for Confidential .

Confidential

Scrum Master

Responsibilities:

• Worked as a BA/Scrum master with Confidential during the Confidential process for individual module development of “ Confidential Pocket” application drafted and maintained a burn down chart.
• Supervise Data integration testing (DIT) in white box environment with the lead developers for Confidential Verizon and Sprint “LTE” testing modu
• Drafted a RTM and conducted thorough Impact analysis and Feasibility analysis to ensure a seamless Change in Requirement in situations like, new upgrades because of telecom technological progression and upgrades in user equipment’s’ operating system (Android version releases).
• Facilitate JAD sessions with RF SME, IT teams to determine requirements for the integration of Confidential in latest Android versions and latest UEs
• Developed use case diagrams and process flow diagrams to present functionality of Confidential for developers.
• Developed textual use cases steps for remote developers with screen shots of existing application and eventually interpreted it in colloquial language to develop users’ manual
• Manage a monthly log of troubleshooting of bugs and tickets solved to develop latest software-requirements specification document targeted to increase customer satisfaction.
• Conducted User Acceptance Testing (UAT) and supervised Post Production validations (PPV) and comparative analysis of Confidential v/s TEMS.

Confidential, Murray Hill, New Jersey

Senior Business Analyst

Responsibilities:

• Applied the understanding of business analysis, technical concepts and SDLC practices to solve problems that impact ALU business systems and products/projects deployed for the carriers or in R&D simulation
• Worked closely with both R&D and services project manager, RF, UTRAN, IP-Core, engineers in managing, analyzing, documenting and tracing of business requirements and functional specifications.
• Work with lead developers, lead solutions Architect, and project managers to comply with overall ALU compliance and uphold Confidential protocols and Confidential standards.
• Redesigned existing WiMAX product for Vertical Market applications by performing GAP and Risk analysis of existing system and evaluated benefits of new system
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR) for EDAT
• Contributed in drafting a business vision document that defined current systems and procedures, alternatives, risks and recommendations for ALU9905 RF design tool
• Created new documentation from scratch for multiple projects as per IEEE & Confidential standards that included system integration diagrams, use cases, wire frame diagrams and test plan methodology
• Researched and wrote documentation plans for end user and maintenance manuals for RITC.
• Defined Use cases from customer requirements and converted them into functional details for SDLC in Agile
• Used the DATA STAGE Director and its run-time engine to schedule the jobs, validating and debugging its components, and monitoring the resulting executable versions
• Conducted JAD sessions for effective communication of views between customers and development teams and gathered, synthesized and prioritized requirements using interviews, document analysis, requirement workshops, site visits, and surveys
• Assisted QA team with help of System Integration teams in developing Test Scripts, Test Cases and Test Plans for User Acceptance testing using Excel, Visual Studio Test Professional and QTP
• Communicated and interacted on regular basis with the project manager and development teams during different stages of product life-cycle
• Assessed workload for office and determined requirements for support resources such as naming points of contact and site managers for collaboration sites

Confidential, Jersey City, New Jersey

Senior Business Analyst

Responsibilities:

• Interacted with the Business users, Tech Lead and Marketing Team in understanding their business processes and their legacy
• Facilitated JAD sessions with all vendors and business users for gathering high level business requirements
• Elicited, analyzed, documented, and validated requirements through industry-recognized business analysis techniques using JIRA.
• Authored the Business Requirement Document (BRD) for 2Factor Login. Achieved consensus and obtain sign-off from key stakeholders on the requirements documents consensus encompassing current and proposed systems, processes, data, business rules and reports.
• Collected and documented the business processes and business rules, translated the Business and User needs into System requirements. Responsible for capturing the functional requirements
• Developed Process Flows, Activity diagrams and Use Cases to depict the business processes in the Confidential
• Worked with Citi solutions architect to develop detailed entity relationship diagrams for Confidential
• Used JIRA to track and report the status of different modules developed in Confidential processes
• Supervised/performed DIT with the lead developers to ensure integration of different modules developed in Confidential process
• Responsible for the development of test strategy and assisted in developing test plans, test case objectives and test cases. Developed Test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specification and/ or product knowledge
• Helped in developing QA Test plans for Functional Integration and System Testing
• Supervised the UAT testing of the application and reported bugs to development team. Streamlined and coordinated the bug and defect tracking and rectification effort.
• Maintained an RTM and Co-ordinate with the plan owners to update the project plans with any impact due to a change request (CR). Verify if the contingency plan will absorb any delay in project due to change request by performing Impact and Feasibility analysis and documenting the change request in RTM

Confidential, Albany, New York

Business Analyst

Responsibilities:

• Involved in upgrading the system that processes the credit card applications
• Worked closely with the project manager and initiated RUP methodology to operate the entire project
• Continuously worked with upper level management for project planning, scheduling and budgeting using JIRA
• Analyzed the AS-IS and TO-BE processes to understand the key findings, the short-term considerations, long term considerations and its benefits
• Gathered requirements by conducting face to face interview and analyzed them for further functional requirement specifications
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements and recommended to improve the application in improving efficiency
• Designed and developed Use cases, Activity Diagrams, Object Oriented Design using Rational Rose
• Assisted testing team in designing test cases and aided during functional, integration, & regression testing for the validations
• Participated and effectively communicated User Acceptance Test (UAT) results between users and development team and provided recommendations for Application Change Requests (ACR)
• Worked with marketing teams to understand the requirement and needs of the potential customers

Confidential, Plano, Texas

Business Analyst

Responsibilities:

• Involved in requirement gathering, requirement analysis, assigning tasks to the team and tracking till delivery.
• Represented the RAN Engineering SME BA to elicit requirements for E/// RF, UTRAN, Construction & Implementation mangers and engineers.
• Interviewed Management and SME to elicit and document business monitoring requirements for Confidential
• Documented the BRD and was involved in the Confidential documentation for Confidential RAN Engineering jobs for the functionalities of job description templates, vendor selection, requisition approval, Interview request.
• Developed various entity relations diagram to explain and outline the different Confidential interface
• Involved in On-shore / Off-shore co-ordination and co-ordination with business to gather functional requirements utilizing Waterfall SDLC methodology.
• Simultaneously worked with a team of 3 business analyst off-shore and was responsible for various deliverables of the team, like UML diagrams and Used Case descriptions within timelines and budget.
• Used various Microsoft Reporting Services controls and features such as Matrix, Tables, List control, Charts, Sub Reports, parameters, grouping, expressions and In-scope Functions to create standard and customized reports.
• Supervised the QA process with a team of Confidential QA for system integration of different Confidential modules.