SUMMARY:

• Certified Business Analyst (CPBA) with Project Management Experience
• Highly skilled in Agile and Waterfall Methodologies
• Dynamic and result - oriented Business Analyst with 6+ years of experience in delivering business and systems solutions for leading Healthcare and Pharmaceutical companies
• Expert Pega Business Architect with experience in Direct Capturing of Objects (DCO)
• Data-driven experience in requirements gathering, planning, and Change Management
• Extensive experience in eliciting business requirements into BRD and business artifacts
• Extensive experience in creating technical specifications into FRS and technical artifacts
• Experience in developing and writing functional business requirement and process flows
• Experience in conducting JAD sessions for analyzing requirements, creating prototypes, and user interface
• Broad knowledge in Software Development Life Cycle (SDLC) aspects including Requirements Analysis, Design, Development, Testing and Deployment
• Experience in Business Process definition, Risk Analysis, and Use Case Analysis
• Exceptional Documentation Skills for writing Use Cases diagrams, activity diagrams and Functional Requirements Documents based on UML Methodology
• Extensive knowledge in creating business flow diagrams using MS Visio/Enterprise Architect
• Strong analytical skills in: scope definition, technical constraints, business assumptions, business impacts, risk analysis and risk mitigation
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT). Cost benefits analysis and ROI analysis
• Served as a liaison between the business (sponsors, stakeholders, end users), vendors, and the IT
• Maintaining the Requirements Traceability Matrix (RTM) across deliverables of a project
• Proficient in MS Office, MS Access, PowerPoint, Excel, MS Project and MS Visio
• Strong analytical, problem-solving and communication skills with emphasis on clear, detailed Business Requirements and Functional Specifications
• Excellent work ethics, self-motivated, team player, result-oriented, fast learner, excellent communication skills with strong research capability

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Lead Business Architect

Responsibilities:

• Implemented Direct Capturing of Objectives (Requirements mapping, Specification use case) using Pegasystems (Agile Methodology)
• Lead the process team as the lead business architect to build case design, user flow diagrams and artifacts for an automated healthcare market access call center BPM application
• Elicited requirement gathering from business users and performed requirement maintenance to refine, analyze and synthesize application objectives
• Conducted elaboration sessions to capture and design business requirements in real time using Direct Capture of Objectives
• Designed specifications of the application using business use cases and mapped specifications to application artifacts
• Presented technical playbacks and demos of application features and design on a weekly basis
• Assisted the QA Testing teams in test script management and performed application dry runs
• Presented a biweekly status report to business stakeholders and clients

Sr. Business Analyst

Responsibilities:

• Acts as an interface between the Project Manager, Developers and QA Team on Requirement and Change Requests
• Performs requirements gathering, analysis and design activities through Joint Application Development (JAD) sessions with SMEs and end users and in addition through document analysis, brainstorming and questionnaires
• Conducts business requirements, functional and technical walk-through meetings and performs the analysis phase of the system development cycle and consults with users to evaluate business requirements and to identify operating procedures
• Identifies, researches, investigates, analyzes, defines and documents business processes and Use Case Scenarios
• Managed client expectations on all project deliverables and requirements, while working with cross-functional teams on multiple projects simultaneously and met all the deadlines within given timeframe with high success rate
• Created detailed periodic status reports to provide customer, top management and implementation team, visibility into the progress of the implementation
• Prepares detailed specifications from which programs will be written. This function may include those defining business processes
• Made meaningful presentations to business users and other stakeholders outlining system changes and expected benefits
• Interacted closely with the Subject matter experts (SME) for the functional requirements gathering.
• Manages entire SDLC life cycle of the project as a project manager
• Evaluates business requirements and prepares detailed specifications that follow project guidelines required to develop written programs
• Production support - to end users as well as development team during initial system deployment
• Analyzes and revises existing functional documentation, and troubleshoots issues to generate innovative ideas to resolve problems

Business Analyst

Responsibilities:

• Served as the primary analyst for requirements gathering and documentation for company Laboratory Information Management System (LIMS)
• Organized and conducted extensive JAD sessions with stakeholders and end users to identify, understand and document requirements
• Worked with offshore development teams to translate business requirements into technical specifications
• Implemented SDLC which included requirements specifications, design, and analysis and testing
• Involved in Validating the System in Accordance with 21CFR Part 11.
• Dealt with data mapping issues between various source systems and staging area

Business Analyst

Responsibilities:

• Contributed analysis to build a New Medicare Portal for Patient Enrollment & Billing Services
• Involved in the Member and Provider Enrollment processes by Business Process Reengineering methodology (BPR) and developed Use Cases for building system requirements
• Implemented HIPAA best practices for Medicare Advantage Programs, HIPAA 5010 EDI transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (Claim status), 834 (Benefit enrolment), 835 (Payment), and 837 (Health care claim)
• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
• Ensured all document artifacts complied with corporate SDLC Policies and guidelines
• Prioritized outstanding defects of system problems, ensuring accuracy and deadlines were met
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
• Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors.

Systems Analyst

Responsibilities:

• Served as the primary analyst of a $1.5 billion Complexity-Reduction Project to streamline and create a bill of materials for 4000+ SKUs in North America
• Analyzed Enterprise Systems (GSS, GCC, SAP, BOMbay) to create a Bill of Specifications (BOS)
• Updated and managed SAP inventories libraries and databases (mm03 and cs03) to reflect the most accurate representation of all active saleable and actively manufactured products in North America
• Initiated global change controls to change product manufacture and update raw material specifications, supplier protocols and product requirement documents
• Completed several high impact crisis projects to meet manufacturing goals to avoid negative impact to customers and sales
• Wrote technical reports and protocols to support non-conformances (NCs) bill of materials, project trackers with the latest updates, and support bill of materials of hazmat products
• Responsible for analyzing and transforming business requirements into functional and technical requirements.
• Gathered requirements by communicating with the stakeholders and used Quality Center to organize requirements.