SUMMARY:

• Over 5+ years of US experience as a Business Analyst and UAT coordinator with frontline leadership role in System Development Life Cycle (SDLC).
• Extensive experience in implementing Software Development Life Cycle (SDLC) principles and methodologies such as Agile, Rational Unified Process (RUP), and Waterfall Method in development.
• Highly experienced in conducting Gap Analysis and Feasibility Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Extensive experience as a lead Business Analyst and also in assisting Project Management to understand the scope of the project.
• Good experience with Data Mapping and Modeling.
• Expertise in preparing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirement Specifications (SRS), System Design Specification (SDS) and defining project plans.
• Conducting JAD sessions with the technology areas, interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Skilled in developing testing scenarios and testing scripts.
• Understanding of Data profiling techniques and tools (SQL Queries) and good knowledge of Database Systems (Oracle, SQL Server).
• Extensively used rational tools for creating use cases, version control, defect tracking and reporting and applied the Rational Unified Process in all areas of a software development life cycle.
• Proficient with Microsoft Office tools (includes MS Project, MS Visio, MS Access, MS Excel, MS Word, MS PowerPoint, MS SharePoint).
• Skilled in coordinating and communicating between Developers, QA Teams, Management, QA and project leads and stakeholders to keep them informed at all the times about the development and open issues.
• Implemented and experienced in various QA methodologies.
• Experienced in developing BRDs, Test Plans, Test Cases and Test Script.
• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business requirements.
• Proficient in Defect reporting and Tracking throughout the entire defect life cycle.
• Conducted User AcceptanceTesting (UAT)
• Good Experience with Contact/Call Center and customer services.
• Exceptional multilingual communicator with very strong interpersonal and problem solving skills.

TECHNICAL SKILLS:

OOAD and Design: RSA7 (Rational Software Architect), Rational Rose, UML with Class, Sequence, Use case diagrams, Visio

Operating Systems: Windows, UNIX, Linux, Z/OS and AIX

Languages: COBOL, SQL, PL/SQL, VB, C#, XML

Packages: Rational Rose, Requisite Pro, ClearQuest, I log J - Rules, SAS, SPSS

Databases: MS Access, Oracle 8i/9i, DB2, MS SQL Server, Relational DBMS

Office Tools: MS Office (Word, Excel, PowerPoint, Outlook), MS Visio, Microsoft SharePoint, and MS Project.

Testing Tools: QTP 8.0, Rational Functional Tester, Rational RequisitePro, Quality Center, LoadRunner, WinRunner, ClearQuest and Bugzilla.

Reporting Tools: Cognos

Web Technologies: Microsoft FrontPage, Facets, SharePoint

Version Control: PVCS, SVN, CVS, Clear Case

Data Center Infrastructure: Virtualization, Cloud Computing, VMware, ESX/ESXi, LAN, WAN, Network Firewall, Protocols, External-Internal Ports, Services, DNS, Subnets, Server Licenses, SLA s, Networks, Storage/Backup, monitoring, VMware Application Discovery Manager

PM Tools: SharePoint, Visio, Business Objects.

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL/ Cary NC

Business System Analyst

Responsibilities:

• Experience with APIs, including social media APIs.
• A track record of successfully completing projects on time
• Presented demos and presentations to a wide variety of clients and management.
• Performed requirements analysis to obtain knowledge to design system functionality for E-commerceWeb site redesign and application.
• Documented detailed descriptions of internal and end user needs, program functions and business rules required to develop new system capabilities.
• Created end to end user stories for product features and functionality, workflow and system integration requirements.
• Designing and implementing project evaluating points reward program & promotion offers & customer behaviors: query of billion-row transactional data (Teradata ); methods include regression, clustering, random forest ; collaboration with multiple teams; reporting dashboard in Excel .
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using Visio and MS Office for a clear understanding of the requirements by the Development team.
• Identified and created test cases to conduct system and user testing for online and batch processing.
• Conducted in depth research to resolve problems related to internal (to our company) and external (client) screen design, program, process functionality, interfaces, and data structure issues.
• Performed functional, smoke, regression and parallel testing.
• Created/ran SQL queries for testing and research.
• Developed and maintained test plansand detailed test cases, executed and validated test results, and logged defects in the issue log.
• Used MS Visio for Data Process modeling and Business Process flow diagrams to capture Network Functionality and IVR data flows.
• Developed a case study for the perception of the existing VS (Voice Systems) and IVR to attempt to emphasize on the complexity of the system and highlight the upgrades needed and internal funding from management.
• Gathered requirement, validated them for Admin Website and developed the training material for Customer Representatives, Managers for the functionality changes within the website.
• Gathered, documented and validated business requirements and technical system requirements for the migration project.
• Managed the SharePoint site for developing and updating documentation, data flows, issue logs and tracking project updates.
• Provided Samanage Production Support.

Environment: IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing, Call Center, OSV, Agile, Scrum, JIRA, SharePoint 2013, MS Visio, MS Excel, Oracle Agile PLM, Product Quality and Compliance,Tableau,data matching/duplication, data enrichment, data quality initiatives, Crystal reports, data analytics, knowledge of HTML, CSS, Mobile, API,SFDC, SFMC.

Business Analyst

Responsibilities:

• Worked closely with the business community to define, document, obtain approval of objectives, scope, and business requirements for information systems projects.
• Responsible of gathering, analyzing, documenting, and validating the needs of the business stakeholders, and serve as the principal conduit for managing system requirements between the business and the technology team throughout the duration of a project.
• Provided functional requirement documents including inputs, processing steps, and outputs to meet users’ needs, for the technical staff to successfully translate and deliver successful solutions.
• Assisted in the documentation of training manuals about kiosk operation and terminal operation systems.
• Expertise in both written and verbal communication at all levels of stakeholder interactions.
• Develop and document detailed business process scenarios, functional and reporting requirements for terminal operations for current state and future state.
• Performed Gap analysis and identify the required enhancement to the third-party Terminal Operating System (TOS) to be implemented at Crowley terminals.
• Coordinated with business stakeholders and complete configuration and implementation of TOS at Crowley terminals located at Port Everglades, FL; Jacksonville, FL and San Juan PR.
• Facilitated the execution of the User Acceptance Test (UAT).
• Developed detailed use case scenarios, process flows, and test cases forUser Acceptance Testing.
• Liaise with QA Team for development of test cases.

Business Analyst

Responsibilities:

• Experience from Front to back office, worked with fund managers, financial advisors and technical team members to resolve business queries.
• Gathered Business Requirements, created Business Requirement Documents (BRD), Functional Requirements Document (FRD) and Non-Functional Requirement Document (NFRD).
• Involved in defining the source to target data mappings, business rules and data definitions.
• Responsible for defining the key identifiers for each mapping/interface and worked with Hybris solution tasks.
• Facilitated various JAD sessions, managed the Change Management Process keeping track all the changes/change requests.
• Interacted with business heads to finalize the Business Requirements for the application. Wrote SQL statements to extract data from the Tables and deciphered program output.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Assisted with project team in the whole project lifecycle phases including scope analyzing, requirements gatherings, and developments.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Gathered, documented and validated business requirements and technical system requirements for the migration project.
• Created and managed the project plan, vision document, program strategy and schedule.
• Documented as-is business process flows, document templates, escalation matrices, network topology diagram for the existing data center and identified connect points.
• Worked as a Project Coordinator during the application/server migration to send communication bulletins to all stakeholders including the clients and third party vendors.
• Created all documentation on SharePoint and managed and tracked all the changes throughout the projects.

Environment: MS Office suite, MS Project, MS Visio, WBS Chart Pro, SharePoint 2013, SQL, Siebel, Agile, JIRA, Scrum, Windows, EDC, LSH Unix, Linux, Mainframe, Oracle, Waterfall and Agile, Cloud Computing, Virtualization, AEM, Pharma, MIPS, APMs and CMS, Pega, Call Center.

Business Analyst Intern

Responsibilities:

• Conducted detailed and comprehensive business analysis by working with the client IT staff, supervisors, and end-users, in order to identify system and operational requirements and improvements.
• Gathered requirements for all the different phases of the project. Conduct individual and group sessions with sponsors and users to gather business requirements.
• Developstrategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Document the business requirements and help the business to signoff the business requirements.
• Develop business and functional use cases, project plans and manage the project scope.
• Delivered presentations on Project Status and Current Open Issues Report to Users, Stakeholders and other involved groups
• Provide strategic support in development of detailed project plans, work assignments, target dates etc.
• Conducted gap analysis to identify the compatibility between the legacy system and the new business requirements.
• Conducted weekly meetings with the development and testing team to relay any changed requirements and updates on the development and testing.
• Worked with the stakeholders management with the cross functional management.
• Play a key role in the planning, testing, and implementing system enhancements and conversions
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• Closely worked with development team to make sure whether the software application fits within the architecture and has the required behaviors.
• Articulated UML through Use Cases, use case document by specifying actors, normal flow, sub flow, alternative flows
• Collected and documented policies, calculation methods, business processes as well as business rules
• Worked closely with test team for user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Created reports using Crystal Reports to perform data analysis
• Assisted in development of training materials for new technology and process improvements

Environment: IBM Rational RequisitePro, Rose, Clear Quest, Clear Case, MS Visio, Microsoft Project, Oracle, Quality Center, Windows NT, Java, Lotus Notes, Crystal Reports.

Business Analyst Intern

Responsibilities:

• Gathered Business Requirements, created Business Requirement Documents (BRD) and Functional Requirements Document (FRD) and analyzed data/workflows and defined the scope.
• Prepared Business requirement Documents and functional requirements.
• Coordinated with business for requirement clarifications and finalization.
• Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Identified internal and external system Requirements, design and configuration set-up.
• Designed and developed Project document templates based on SDLC methodology.
• Developed Business Requirement Document (BRD) as well as High-Level Project Plan.
• Functioned as the primary liaison between the Business line, Operations and the Technical areas throughout the Project Cycle.
• Developed Functional Specification Document (FRD) and Supplementary Specification (non-functional) Document.
• Worked with developers to make sure that they understood the Use Cases.
• Designed and implemented basic SQL queries for QA testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Developed User Manuals and training Manuals as per Project Specifications and Timelines.

Environment: Microsoft Office Suite, MS Visio, Windows XP, Dreamweaver, SQL, PLSQL, XML, VB, ASP, Crystal Reports, Mercury Test Director.