SUMMARY:

• Over 9 years of experience as a Business Systems Analyst spanning System Development Project Life Cycles from initial business requirements and project scoping through system implementation and post - project analysis.
• Excels in planning and executing complex projects while committing to quality, timeframe and budget .
• Have significant experience in redesigning and optimizing business processes, designing and documenting workflow automation, developing business and technical requirements, mapping and defining data models, ensuring quality control and designing project artifacts .
• Have assisted clients in leveraging technology and streamlining processes to support the strategic vision of the organization.
• Have excellent organizational and communication skills and can effectively communicate with multiple team configurations involving various partners, global teams and executive stakeholders, while resolving project issues, risks and conflicts among the stakeholders.
• Can build and maintain strong customer relations and has been successful in attaining client satisfaction for all of the projects I have worked with.

TECHNICAL SKILLS:

Business Analysis: Analyze and Develop Business Processes, Elicit Business and Technical Requirements, Document Business and Process Requirements (USE Case, Process Flow diagram, and descriptions), Map and Define Data Models, and Facilitate Requirement Sessions (JAD Sessions, Workshops).

Project Management: Planning and Scheduling, Change Management, Issue Management and Risk Management, Ensuring Quality Control, and Team Building.

Analysis & Design Tools: Microsoft Visio, Rational Rose, Rational Requisite Pro, SAS

Test Methodology/Tools: QTP, LoadRunner, ClearQuest, HP Quality Center

Methodologies/Framework: AGILE/SCRUM, Waterfall, Business Analysis Body of Knowledge (BABOK), Lean Six Sigma, Unified Modeling Process (UML), Rational Unified Process (RUP)

Infrastructure: Service Oriented Architecture (SOA), E-commerce, Salesforce, ETL Tools, SQL Server 2008, XML Schema, Data Warehousing, Meta Data Repository

Domain Knowledge: Mortgage, Banking, Financial, Information Technology

PROFESSIONAL EXPERIENCE:

Confidential, Coppell, TX

Business Systems Analyst III

Responsibilities:

• Conducted Interviews, brainstorming and Question and Answer sessions to identify requirements and then documented them in a format that can be reviewed and understood by both business people and technical people
• Followed both Waterfall and Agile methodology for creating artifacts on a project by project basis
• Conducted demos on systems used for Enterprise Content Management to educate various line of business
• Identified opportunities for improving business processes through information systems and/or non-system driver changes
• Consulted with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
• Analyzed the different options available, before educating the business what the best cost-effective solution would be
• Acted as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other departments in the analysis, design, configuration, testing and maintenance of document management systems to ensure optimal operational performance.
• Facilitated (JAD) Joint Application Development sessions to resolve issues relating to difference between business requirements and technical design.
• Created Business Requirements and converted them into detailed Use Cases, Report Specifications and Non-Functional Requirements.
• Developed business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Designed solutions based on the needs from the line of business
• Detailed universally understood procedures for permanent records and for use in training.
• Created mock-ups and wireframes to better describe the enhancements required to the development team
• Created data models and data flow diagrams for the to-be process.
• Researched upstream data sources and ensured its owners attested all source data sources.
• Created report specifications containing mapping to source data sources.
• Created and maintained Data Dictionary and pursued to reach consensus.
• Performed Data Analysis and Data validation by writing queries using SQLDeveloper against the ORACLE database.
• Created and executed SQL queries and scripts to validate data movement and generate expected results for UAT.
• Conducted UAT to verify whether all the Requirements were catered to by the application.
• Worked with the developers on resolving the reported bugs and various technical issues.
• Assisted in the preparation of proposals to develop new systems and/or operational changes
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: Agile/Scrum, LSAMS, IBM FileNet P8 (ICN and Workplace), IBM Datacap, Venture Access, Java J2EE, VB.net, Citrix, MS SharePoint, Clarity, SQL Server 2012, MS Visio 2013, MS PSA, Daptiv, BMC Control-M, SQLDeveloper, Microsoft VSTS, Microsoft PSA, Microsoft Azure, IBM Blueworks

Business Systems Analyst

Responsibilities:

• Involved in the SDLC phase of requirement analysis, design, and development
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements
• Analyzed and documented the business requirements and generated reports for the Manager
• Wrote the software development plan and held meetings with the developers and forwarded Information and documents to them
• Worked with the technical team to design web services to integrate Chordiant with DGW, thereby facilitating the automatic creation of cases in Chordiant
• Worked on the design to integrate DGW with MSP using web services to facilitate the transfer of information between SASSy and MSP
• Developed flow diagrams for Business process of the company using Microsoft Visio and participated in discussions with the UX team to develop mockups
• Created and maintained data mapping documents.
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle
• Follow up with the end users and developers for user satisfaction and change management if necessary
• Performed extensive Gap analysis to determine the risks and assisted the PM in budget and resource planning
• Assisted and adhered to project workflow process.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Organized and managed all phases of the software testing process, including planning tests, writing test cases, executing tests and tracking defects using Quality Center.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.
• Involved in weekly meetings with the development team to resolve technical issue

Environment: Agile/Scrum, MSP (Mortgage Servicing Platform), MSP Passport, MSP Navigator, Terradata, Chordiant, Java J2EE, VB.net, Confidential, SASSy, Transite, Citrix, Knowledge Link, Clarity, SQL Server 2008, MS Visio 2010, MS Excel, MS Word.

Systems Analyst

Responsibilities:

• Involved in discussions with the various Business users belonging to Confidential, Confidential VA and FHA departments, and the members from the development team.
• The typical business processes of the vendor Confidential were thoroughly understood and documented so as to synergize with the overall solution.
• Involved in brain storming sessions, identified alternative ways of addressing issues and documented the detail design specifications.
• The prepared documents were evaluated from the development and integration point of view and any changes to be incorporated were discussed with the clients so as to address them in the solution.
• Understood the business flow and reviewed the requirements. Upon review tagged the requirements and created requirement ids for the application.
• Created data mapping documents for evaluating the UC1 and UC4 fields with the interface data fields from Confidential .
• Proactively interact with the team members, the development team, the business users to prepare the blue print of the functional document, prepare the documentation and management of the change requests from time to time.
• To maintain an effective communication channel between the clients, implementers, developers for mitigation of issues.
• To manage multiple priorities and ensure that the team reach the mission critical milestone from time to time.

Environment: IBM i-Series AS400, i-Series Navigator, Clarity, SQL Server 2008, MS Visio 2010, XML, HTML, MS Excel, MS Word.

Healthcare IT Business Analyst

Responsibilities:

• Captured and documented business and user requirements, business processes
• Gathered requirements for implementing ZeOmega’s Healthcare platform JIVA for clients such as Blue Cross Blue Shield of Alabama and Lovelace Health Plan, Albuquerque, New Mexico
• Worked on Work flows and Use Cases in Healthcare Software design
• Involved in the conversion of ASC X12 version 4010 to ASC X12 version 5010 for certain electronic health care transactions, under the authority of HIPAA rule.
• Incorporated HIPAA standards, EDI (Electronic data interchange), Implementation and Knowledge of HIPAA code sets, ICD-9, ICD-10 coding
• Adopted two medical code sets for use in reporting diagnoses and inpatient hospital procedures in health care transactions (ICD-10). The standards adopted under this final rule replaced the ICD-9 code sets, developed nearly 30 years ago, with the greatly expanded ICD-10 code sets
• Coordinated with Project Managers to resolve risk issues and ensure compliance of security system related to the HIPAA
• Compared and validated 5010 system test results with 4010 results for the same test scenarios.
• Performed GAP Analysis of the transition from HIPAA 4010 to 5010 (EDI 835 and 837) focusing on how current transactions and system will be effected by the new 5010 compliance
• Created requirements traceability matrices to track changes through the project life cycle
• Managed and communicated with clients to resolve application and interface issues
• Defined tracking and reporting departmental / functional and application metrics
• Provided business process mentoring for Development staff
• Interfaced with all other teams and team members to ensure smooth operation, and integration of the JIVA software.

Environment: SQL Server 2008, MS Visio 2010, XML, MS Excel, MS Word, MS Project, BizApp, Python, Windows 2007.

Systems Analyst

Responsibilities:

• Identify problems with current systems and work with managers and end users to determine whether work processes should be changed or the systems should be changed and how.
• Conducted and co-ordinated JAD sessions with managers and business users to detail requirements of various projects on different pricing systems such as Houdini, EPS, Horizon, GFE and monitoring systems such as DDOX
• Write business requirements, programming specifications, and training materials
• Writing SQL queries and manipulating large amounts of data
• Data Analysis and Reporting
• Data mapping and metadata analysis using MDR(Meta Data Repository), creating and maintaining detailed mapping documents
• Expertise with Reporting tools like Viper Tools for Incident and Interaction management
• Analyze, design, develop and maintain the existing mortgage pricing models
• Design and development of simple to complex data models and Mortgage Pricing websites like Houdini, EPS that meet business requirements
• Created detailed Use Case document and uploaded them on Sharepoint. Included every object functionalities and scenarios.
• Monitor and execute Houdini routines and design, develop, and support Houdini solutions
• Created functional requirements for the monitoring of the existing DDOX application
• Work with programmers to make sure requirements are understood
• Documentation/Use Case Documentation/Functional Documentation.
• Strong understanding of database structures, theories, principles and practices
• Designing, installing, configuring and supporting database servers
• Hands on troubleshooting and database tuning experience
• Execute Test cases to cover both positive and negative functionality
• Assist in the documentation of actuarial work products
• Coordinated with business side and related/translated their requirements to technical teams.
• Scheduled and organized weekly conference calls on site managers, developers and business users.

Environment: VB.net, Windows, SQL Server 2008, MS Visio 2005, XML, HTML, MS Excel, MS Word, MS Project.

Business Systems Analyst

Responsibilities:

• Worked with a Senior BA on Risk Integration Services (RIS) Release 4 and 5 which were major enhancements to the existing Web based Workflow Services
• Simultaneously worked as Primary BA/Project Coordinator on a Research Project - Improve ECP Search Logic
• Conducted JAD sessions/meetings to gather Business requirements
• Worked closely with the Business Users and the Operations Team (the actual users) to understand the Pain Points of the existing search technology and to come up with an Acceptance Criteria document for the Proof of Concept
• Created Web based Prototypes using Snag it tool to give Business User’s a better picture of the new application
• Translated high-level business requirement into functional specification and managed change to such specifications.
• Responsible for presenting the upcoming projects and their requirements to the entire team to understand and gather information on its impact on other applications.
• Created detailed Use Case document and uploaded them on Sharepoint. Included every object functionalities and scenarios. Defined Data types.
• Interacted with the user experience team, testing team, development team, business and the project management team in understanding, clarifying, articulating and delivering requirements and changes related activities.
• Worked closely with the technical team while creating Technical Specifications document
• Worked with Cross Functional team to do impact analysis study
• Documented change requirements throughout the software development lifecycle
• Maintained and kept track of stakeholder’s requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest.
• Maintained different builds of the application with descriptions about all changes and versions
• Included Work flow diagrams, Data flow diagrams, Use Case diagrams in the documents to give a detailed explanation to the technical team
• Created Data Dictionary document
• Developed Test Scenarios and Release Notes. Created Meeting Minutes.
• Analyzed and reviewed test cases using macros highlighting relevant columns.
• Developed macros to create templates for test scenarios.
• Performed Use Case Testing and Peer Testing
• Reviewed and evaluated all the modules of the software before delivering it to QA.
• Conducted walk through sessions for QA team to acquaint them with the application flow
• Assisted the QA team in testing and resolving their queries
• Performed User Acceptance Testing and accordingly participated in the sign offs
• Created Team Tracks for bug fixes and assigned it to the developers

Environment: MS Word (macros), MS Project, MS PowerPoint, MS Excel, MS Visio, VB, ASP.Net, SQL Server 2000, SQL Server 2005, Snag it, Quality Center

Confidential, Plano, TX

Business Systems Analyst

Responsibilities:

• Interviewed Business and Technical Area Experts, asking detailed questions about Basel accordance and golden elements and carefully recording the requirements in a format that could be reviewed and understood by both business people and technical people.
• Conducted Data Mapping JAD Sessions periodically with business, IT and other stakeholders at various phases to map existing data and identify gaps.
• Created the Requirement Traceability matrix.
• Identified Gaps in the system and Performed Gap analysis for new requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Worked with Architects and Tech Leads to create the High Level and Low Level System Design Documents.
• Worked with Tech Leads and Developers to create the Interface Definition Documents and Interface workflows.
• Worked with IT team to design and architect end-to-end ETL process including data Extraction, Transformation and Loading from source systems to destination systems.
• Used MS Sharepoint to Upload and share various documents, deliverables with other teams and departments.
• Developed Test Scenarios and documented Test Plans that contains test scripts, test cases, test data and expected results for the Component Integration, System Integration, Functional, Performance, User Acceptance Testing, and White Box Testing.

Environment: UML, MS Visio, VB Script, DB2, MS Sharepoint, MS Office, HP Quality Center, SQL, Lotus Notes, HTML