PROFESSIONAL SUMMARY:

• Results - oriented Business Analyst with over 8 years of experience in eliciting requirements, business process modeling, technical documentation and software testing.
• Project Management skills
• Excellent communication, inter-personal, analytical, organizational, presentation and customer relationship management.
• Team player with solid team building skills.
• Experienced in business process engineering and Software Development Life Cycle (SDLC) methodologies including Waterfall and Agile.
• Strong analytical skills with a thorough understanding of how to elicit and translate business needs into solutions requirements i.e. functional and non-functional.
• Adept in developing User Case Models, Activity Diagrams and Sequence Diagrams through UML.
• Expert with facilitating Elicitation/ JAD sessions, walk-through sessions and focus groups meetings for requirement gathering and analysis.
• In-depth analysis and use of standardized business analysis techniques such as Coverage matrix, traceability matrix and GAP analysis.
• Working knowledge designing test plans and test cases to validate requirements.
• Working knowledge with SQL for querying object and attribute from database tables for analysis.

TECHNICAL SKILLS:

Business Process Modeling: UML, MS Visio, Business Process Modeling Notation

Requirements Management and Defect Tracking and Traceability: HP ALM

Methodologies: Waterfall, Agile

Project Management and OS: MS Office Suite, MS Project, Windows OS

Prototyping/ Mockup Tools: Balsamiq

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, MD

BA/ QA Analyst

Responsibilities:

• Leverage business, functional and / or technical requirements to build application knowledge
• Provide input and estimates as needed to support project planning
• Ensure traceability through requirements, test execution and defect management
• Documentation of UAT Test Scenarios, Test Cases and Test Scripts in ALM
• Maintain quality standards and processes to ensure entry/exit criteria are met for the UAT phase
• Perform User Acceptance Testing of the Functional Requirements
• Perform Manual Testing as needed and leverage technical skillset to produce robust and durable test suites where possible.
• Define and prepare test data when applicable
• Identify, analyze and report software defects
• Report results, test metrics, etc to the Project Manager and UAT Coordinator
• Partner with business and technology peers to leverage application knowledge and develop appropriate test strategies, plans and test cases
• Update any documentation that has gone out-of-date
• Quickly raise and document issues or roadblocks jeopardizing productivity or the general quality of the application
• Work with all team resources to ensure the quality of delivered software as well as ensuring timely bug resolution.

Confidential, Towson, MD

Principal Analyst

Responsibilities:

• Responsible for implementing a framework that will automate the storage and processing need for data-intensive analysis and provide a single comprehensive analytic database.
• Meeting and interviewing stakeholders to extract and define business and functional requirements.
• Develop GAP analysis template for organization(s) to identify areas of improvement between their current operating business process and projected optimal performance.
• Developing use cases, workflow diagrams, sequence diagrams and other artifacts to clearly communicate system requirements to business and technical team members.
• Used various methods such as JAD sessions and interviews to facilitate a common understanding of the operational business processes and to capture concise descriptions of user needs.
• Performed analysis of the current documented and proposed processes to capture user needs that comprise the business process flows that allow the organization to organize requirements, business rules, specifications and models.

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Responsible for the gathering and documenting business, stakeholder, and solutions requirements for the preadmission and admission workflow process in the commercial off the shelf (COTS) application.
• Gathered solutions requirements in alignment with the transfer and discharge workflow process.
• Documented the migration plan for the COTS application implementation to discuss the activities that's would be carried pre and post implementation of newly defined functionalities in the COTS application GO TIME FORCE
• Gathering and eliciting requirements from stakeholders to develop software applications that improve operational efficiency.
• Meeting and interviewing stakeholders to extract and define business and functional requirements.
• Developing use cases, workflow diagrams, sequence diagrams and other artifacts to clearly communicate system requirements to business and technical team members.
• Developing Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and System Specification Documents (SSD) for multiple projects on time and budget.
• Acting as effective liaison between business owners and software development team to minimize gap between the expectation of business users and final deliverable.
• Conducting Gap analysis between the current system MEDITECH and the future system EPIC.
• Created coverage and traceability matrix for the solutions requirements.
• Facilitating consensus on project scope, assumptions and constraints amongst stakeholders.
• Managing and tracking requirements changes while communicating project status to business stakeholders throughout the Software Development Life Cycle (SDLC).
• Created, reviewed and updated user guides to provide instructions on how to use newly deployed functionalities in the applications.
• Worked with Lead Business Analyst to develop a concise and clear requirements process and a requirements library that led to reduction missed requirements.

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Responsible for coordinating software development projects and the activities of developers.
• Liaison between development team and client(s).
• Gathered requirements for the implementation of the client/ patient online scheduling portal using the hybrid methodology of deploying software.
• Participated in all scrum rituals/ events - sprint/ iteration planning, daily stand-up, review, and retrospective.
• Facilitated backlog grooming/ refinement sessions to adequately define stakeholder's solutions requirements in form of user stories.
• Documented user stories from the decomposition of Epics and features in RallyDev.
• Facilitated requirement Elicitation/ Joint Application Development (JAD) sessions with stakeholders to elicit business, stakeholder and solutions (functional and non-functional) requirements for the payment online appointment scheduling and billing and accounting interface portal.
• Served as liaison between the development team and the stakeholders - departments.
• Manage Impact and systems change request problem queues and assist developers as needed.
• Interface with clients, development and product management on client assessment feedback.
• Worked with QA team to design test plans and cases for User Accepted Testing (UAT).
• Provided support and training to end users in using applications.
• Support role in project management to ensure business needs are in alignment within scope, cost and resources.
• Created User manuals and other required training documentations
• Facilitated and conducted end user training on newly deployed functionalities in the application.

Confidential, Baltimore, MD

Jr. Business Analyst

Responsibilities:

• Served on the technical team that supported the enhancement of then online recreations and parks interface/ screen. (REC PRO) Integration of the traditional waterfall methodology in the deployment of gathered stakeholder requirements.
• Conducted several meeting to interview end users, subject matter experts (SME) to gather and document business requirements and translate into functional requirement document (FRD).
• Used various methods such as JAD session, Interviews, and survey in gathering requirements.
• Developed and documented Business Requirements, Solutions (Functional and Non-functional)
• Requirements, Use Cases, Test Plans and Test Cases for the recreations and park online application.
• Identify best practice benchmarks peers for organization(s) undergoing business process re-engineering.
• Develop GAP analysis template for organization(s) to identify areas of improvement between their current operating business process and projected optimal performance.
• Lead cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
• Developed Process Flow chart using Visio and Mockups using Balsamiq
• Developed requirement traceability matrix for the alignment of business, stakeholder, and solutions requirement. Also tracked and traced defects to solutions (functional and non-functional) requirements.
• Accessed solution performance for the deployed recreations and park application
• Created a systems change request process to track changes after phase -1 deployment of t recreations and parks modules i.e. features and functionalities.
• Supported in performing regression testing activities for the testing/quality assurance (QA) team.