PROFESSIONAL SUMMARY:

• Over 8+ years of experience as a Business Analyst in the Property & Casualty Insurance domain. Insurance BA with extensive experience in State Motor Vehicle Licensing and Registration, Insurance systems, ClaimCenter, PolicyCenter, and BillingCenter. Solid knowledge of Waterfall and Agile methodology and Rally Project Management tool.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experienced on creating test scenarios, test plans and test cases.
• Experience in Government / State Projects
• Experience in Automated Licensing and Registration System (ALARS)
• Experience in Photo - Imaging application, used by Registry of Motor Vehicles (RMV)
• Experience working on Web services, SOAPUI and WSDL.
• Experience working with outside Vendors to gather requirements, maintain communications and communicate defects/production issues.
• Proficient working on MS-Office, MS-Visio and MS-SharePoint.
• Experience working on Guidewire ClaimCenter (7.2), PolicyCenter (7.0) and BillingCenter (7.0).
• Experience working in Onsite-Offshore model
• Experience with SCRUM and participated in various SCRUM meetings.
• Experience working on Business Requirements Document (BRD), Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM), Gap Analysis, JAD session, Risk Analysis, Root Cause Analysis, Project planning, Conversion Use Cases and Configuration and Integration User Stories.
• Ability to gather business and Technical Requirements from both formal and informal sessions utilizing a variety of software methodologies including, Use Cases and the Rational Unified Process.
• Expertise in UML (Use Case Diagrams, Dataflow diagrams, State diagrams, Sequence diagrams, Activity diagrams, Context diagrams).
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Experience working on HP Quality Center/ALM.

TECHNICAL SKILLS:

Methodology: Agile, Waterfall, Data Mapping

Languages: PL/SQL, SQL, .Net, Java (Basic), XML.

Application Software: Guidewire BillingCenter, PolicyCenter and ClaimCenterMS Office and Visio, SharePoint, Quality Center (HPALM), Rally, JIRA, TRONWeb (TW), Agent Front End (AFE), IBM Lotus Notes, ALARS, Photo-Imaging, Webservices, WSDLs, SOAPUI, Service Now, TripWire, Nimbus.

PROFESSIONAL EXPERIENCE:

Confidential, Erie, PA

Sr. Business Analyst/Project Lead

Responsibilities:

• Review Tripwire dashboard and the compliance status for each server operating system (OS) daily to know which OS are not compliant according to the standard baseline of 95%.
• Discuss compliance issues with the Server Admins and Management if any of the OS are below 95% compliant.
• Attend weekly Tripwire Operations (TRO) meetings with the ERIE team and TRO Specialist assigned to ERIE Insurance, to discuss new business, outstanding queries and issues/challenges faced in the past week.
• Create ServiceNOW (SNOW) tickets for TRO Issues and assigned them as required.
• Coordinate the Quarterly Review meeting, to review the Compliance standards as defined by Center for Internet Security (CIS) Benchmarks documents for various OS.
• Conduct the Quarterly meetings and prepare the Meeting Minutes, which includes the agreed status of the Decommissioned Tests or Long term waivers in Tripwire, exceptions to CIS standards and agreed dispositions of all current waivers for each of the OS.
• Updated all required Minimum Baseline Standards (MBS) documents following the Quarterly meeting.
• Conducted quarterly and annual review meetings with Server and Network groups to go over the Baseline Standards and note any changes in the Policies and Procedures.
• Kept a track of all Long-term, Decommissioned and Temporary waivers in TripWire, and reviewed the same during the quarterly/annual review meetings.
• Created a Master spreadsheet with information on approximately 1025 servers, which will soon be migrated to a higher version of different OS. Operating Systems to be migrated are: Windows 2008, Windows 2003, RHEL 5, RHEL 6, and Solaris 10.
• Contacted each of the server owners listed for the above OS to gather information on the servers, apps that run on them, next upgrade cycle etc.
• Kept a real-time track of percentage of servers decommissioned in the migration progress, and reported the same to the IT Managers and Supervisors of Storage and Server teams.
• Participated in Disaster Recovery Exercise (DRX) as a Scribe and captured the information on Technical and Business validation phases.
• Updated the Issue/Event Log during DRX with new issues found during the different phases of DRX.
• Monitored Adobe Connect tool and contacted the various Business Validators via the tool to start validations on their respective Apps.
• Assisted the team in gathering documents as requested by Internal Audit teams for various Cybersecurity, SOX/MAR and Compliance audits.
• Assisted Project Managers in managing various teams documents on Erie Operational Standards, Procedures and Runbooks, and updating Completed Document percentages on a daily basis.
• Participate in Data Protection meetings to keep track of the various Backup, Snapshots and Replication schemas Erie Insurance has in place.
• Manage a Nimbus dashboard on the Backup failures and report them same to the Project Manager.
• Environment: TripWire, MS-Office, Office 365, Adobe Connect, Nimbus, ServiceNOW, Snagit.

Confidential, Erie, PA

Sr. Business Analyst

Responsibilities:

• Gathered and documented the requirements from the ERIE business users regarding Vehicle Services attributes they require for Rating purposes
• Contacted vendor (IHS) with questions regarding their product (VINtelligence) and clarifications on any questions ERIE business users had.
• Coordinated between ERIE users and Vendor on cost accounting and Contract terms.
• Conducted SOAPUI test to confirm the responses sent in by the vendor and clarified any doubts the XD team or business users had.
• Assisted the Developers to build out a Repository for all the responses received from the vendor.
• Handled Production Support for previously released products of XD team using Service Now.
• Open, Close and update current Production defects/issues and contacted the vendor as and when needed.
• Conducted UAT presentation for all ERIE business users towards the end of the release. Since all the work for XD team was back end, UAT was a presentation to show the codes and working of the system.
• Assisted QA during user test and clarified any doubts/issues that came forward.
• Updated the consumer guide on XD team’s new product and communicated the same to be published in the ERIE intranet.
• Gather requirements on how to map old Property Insurance product ‘HomeProtector’ to new ‘ErieSecure’ product.
• Coordinated in mapping the different endorsements offered by the two products into one endorsement list.
• Analyzed the different Bundles offered under both the products and mapped them to the new bundles requested by Business Users.
• Maintained the SharePoint website for the team and stored all the project documents in it.
• Updated Story Card Manager (SCM) after each standup session with the updates from the team on the story card.
• Managed the Story Board for the team and prepared it before the iteration/sprint planning meeting.
• Conducted and participated in the agile standups for the meeting.
• Participated in Enterprise meetings on standardizing the best practices all through Personal Lines of Business.
• Environment: Agile, SCM, MS-Office, MS SharePoint, Blueworks, HP QC, XML, WSDLs, Snagit.

Confidential, Boston, MA

Sr. Business Analyst/Project Lead

Responsibilities:

• Gathered and documented the requirements from MassDOT Business users regarding the new Road Test Tablet, and passed it to the Vendor team (MorphoTrust).
• Coordinating between MassDOT business users and Vendor Development team and communicated the requirements of the State.
• Participated in the meetings with MassDOT Business and the Vendor to discuss the specifications of the new Road Test Tablets and the new Driver’s License ID card.
• Drafted Mock-Up screens for the new Road Test Tablets with Business Rules and communicated the same to Vendors.
• Drafted a brief high-level Document on the Security needs for the new design of the State Driver’s License card.
• Coordinated with the MassDOT Development team in obtaining the required details for the new Road Test Tablet application and communicated them to the Vendor.
• Coordinated with the QA team during Integration testing and answered their doubts and questions.
• Analyzed the documents prepared by the Vendor BA team, and answered all their doubts and questions.
• Analyzed the prototypes of Road Test Tablet and gave feedback on the changes required by the MassDOT business users.
• Coordinated with the Vendor Development team in communicating the needs of the Business regarding the new Driver’s License and other ID cards.
• Conducted GAP analysis for the current and proposed Driver’s License card changes and presented them to the business.
• Gathered the requirements for the new DL/ID card and presented them to business, before handing them to the Vendor (MorphoTrust).
• Documented Changes Control document for the new Workstation for all the RMV Branches in MA.
• Assisted QA during testing of the new workstations of the Branches and answered all their doubts and questions.
• Coordinated between MassDOT QA and Vendor (MorphoTrust) QA to communicate the errors/defects and their solutions.

Environment: MS-Office, MS-Visio, MS-SharePoint, Agile, ALARS, Photo-Imaging.

Confidential, Webster, MA

Sr. Business Analyst

Responsibilities:

• Worked on the enhancement of the Claims system in the legacy system TRONWeb (TW).
• Worked on the modifications and enhancements of the Treasury system and Treasury reports in TW.
• Researched the business problems to come up with a better solution for the Users.
• Gathered and defined the requirements for the enhancement of both the Claims and Treasury systems.
• Prepared High-Level Scope documents to define the scope of the requirement for the Business Users.
• Acted as a link between the Business Users and the Developers to translate the Business requirements into design specifications.
• Participated in the planning and strategic meetings to plan out the requirements for the next releases with the project manager.
• Analyzed data to know the defects the production team is facing in policy renewals.
• Analyzed data in financial reports to understand the working of the Finance team and suggested ways to improve the reports.
• Prepared Test Plan, Test cases and Test Metrics for the requirement.
• Coordinates with the Off-shore teams in Bogota (Columbia) during Development Phase of the project, and with the Testing team in Philippines during the Integration Testing phase of the project.
• Prepared requirement demo for the business to show the future functionality of the system.
• Assisted the Business Users during UAT Testing phase and gave support to the users after the implementation of the product.
• Conducted GAP Analysis to know the discrepancies in the current and future functionality of the system.
• Assisted the QA Team in resolving the defect during integration and UAT Testing.
• Conducted Knowledge Transfer sessions with the Business users before the implementation of the products.
• Gathered and documented requirement for enhancements on the Agent Front End (AFE) application for the Agents of the Company.
• Assisted the QA team in planning and preparing the test scenarios for AFE functionalities.
• Assisted the QA Team during Integration testing of the AFE Functionality.
• Assisted the Business Users to Test the new functionalities in AFE during UAT.
• Prepared system workflow using Visio for the Business Stakeholder.

Environment: MS-Office, MS-Visio, MS-SharePoint, Sangit, HP ALM (Quality Center), Waterfall, PL/SQL, AFE.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Defined user and system requirements for existing and proposed system during existing system integration and new system development initiatives.
• Created and updated use cases, use case diagrams and work flows.
• Prepared and updated functional requirement specification document for Guidewire ClaimCenter 7.2 configuration on the out of box functionality.
• Assisted the Project Manager in planning the projects for the upcoming sessions.
• Acted as a conduit between product managers and development team to translate requirements into design specifications that can be used by development team.
• Led a team of BA and developers to develop products as per design specifications.
• Coordinated with the Off-shore Developing teams in Dublin (Ireland) to know the status of the development of the project.
• Product Demo to Business stakeholders at the end of the Sprints.
• Participated in Scrum meetings, managing daily deliverables, and Estimating and Planning meetings.
• Support data mapping between the new application and the existing legacy systems by determining various product and claim data integration points.
• Documented business processes and communicated potential business and systems impact based on analysis of the data.
• Assisted QA Team in designing the Test Cases, and collecting the Test Metrics.
• Documented functional and technical designs and user guides.
• Documented and delivered Functional Specification Document to the project team.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: MS Visio, MS-Project, MS-PowerPoint, MS-Word, MS-Excel, SharePoint, Rally, HP Quality Center, Agile.

Confidential, Trenton, NJ

Business Analyst

Responsibilities:

• Worked on various Policy Center configuration User Stories of Quote, Policy change, Issuance and Renewal.
• Worked on various Guidewire BillingCenter User Stories(Account - Account Evaluation, Account transfer, Delinquency, Disbursements, Distribution, Payment Plan, Payment Processing, Payment Request, Edit payment, Invoices, Maintain Accounts, View policies, Create and View disbursements, Account, Delinquency, Documents - Sharepoint integration, Outlook Email - BillingCenter, Search functionality, Renewals, Process Renewal Payment).
• Participated in Inception planning and estimation of User Stories.
• Assisted the team of Business Analysts with Risk Analysis for the new project.
• Conducted Root Cause Analysis to figure out the main problem with the Current functionalities and propose new and innovative solutions to the Business for it.
• Worked on various BillingCenter Integration User Stories (Bank EFT Integration, Policy Center - Get Payment Plans, Get Policy Contacts, Reinstatement, Renewal, Process Non Pay Cancellation, Agency Sweep).
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and BillingCenter.
• Worked with Project Managers to create a High level Sprint plan, Product backlog and Sprint backlog.
• Worked on various PolicyCenter - BillingCenter User stories.
• Facilitated Sprint Planning and Retrospective meetings.
• Assisted Quality Assurance (QA) during User Acceptance Testing to fix defects.
• Experience in Using Rally to manage tasks.

Environment: MS Visio, MS-PowerPoint, MS-Word, MS-Excel, SharePoint, Rally, HP Quality Center, Agile.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, and Commercial).
• Prepared requirements document for Commercial Auto, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Created functional requirement documents for the impacting projects.
• Performed criteria table updates for each project.
• Worked extensively with MS Excel and MS access.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML.
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Provided data modeling support for numerous strategic application development projects.

Environment: MS-Access, MS-PowerPoint, MS-Word, ELT, MS-Excel, SharePoint, Waterfall.