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Operations Analyst Resume

Irving, TX

PROFESSIONAL PROFILE

Extensive experience as an underwriting assistant in the insurance industry with proven ability in multi-line/state rating, coding, data entry, various administrative/clerical functions, and customer service. Strong organizational, planning and detail oriented with excellent analytical and problem solving skills. Self-motivated team player with ability to work independently and multitask with strong communication skills.

PROFESSIONAL EXPERIENCE

Confidential. – Irving, TX
Business Process Outsourcing – Property and Casualty
Operations Analyst - Premium Coding and Reinsurance

Performs, control, analysis, research, and documentation of a specific client\'s requirements to insure the processing of specific data is within the applicable Work Order(WO), Client provided protocols and/or Service Level Agreement(SLA)

Confidential – Dallas, TX
Contract Assignment: The Republic Group – Personal Lines Underwriting
Agency Support Representative – Agency Service Center/Book Roll Unit

Provided support, assistance, and customer service for the PL staff, agency service center staff, agents and insurers by rating, policy preparation, and data entry/issuance of various types of policy transactions & product lines, various clerical functions, process/import emails, order loss control reports & mvrs and applies data on spreadsheets using MS office applications. Agency bookroll quoting and applications on company\'s internet and uploading onto the mainframe. Handles routine inquires with regard to company policies, procedures & product lines, utilizing company systems, verbal and/or written correspondence.

ConfidentialIrving, TX
Commercial Property and Casualty – Primary and Excess
Multi-State/Line Policy Premium/Program Processing Support Specialist

Commercial Property & Casualty multi-state/line primary & excess coder and rater manually/system and data entry onto company\'s rating and mainframe systems for all policy transaction types, product lines and reinsurance. Provided support, assistance and customer service to all company staff, field offices outside & within the dept. by company systems, verbal and/or written correspondence. Maintain statistical policy data and reinsurance histories, current on open items, complete month end closing, clear all coding and rating errors within departments & other departments submit system issues and train co-workers upon request.

ConfidentialIrving, TX
Commercial Property and Casualty – Multi-State/Line Underwriting Assistant 3

Commercial Property & Casualty multi-state/line primary and excess coder & rater manually/system and data entry onto company\'s rating and mainframe systems for all policy transaction types, product lines and reinsurance. Provided support, assistance and customer service to all company staff, field offices outside & within the dept. by company systems, verbal and/or written correspondence. Maintain statistical policy data and reinsurance histories, current on open items, complete month end closing, clear all coding and rating errors within departments & other departments submit system issues and train co-workers upon request.

Confidential-Irving, TX
Commercial Property and Casualty – Multi-State/Line Underwriting Assistant

Processed daily high volume policy premium transactions and quotes. (coded & rated manually & data entry into company’s “CRT” terminal for all transactions types: new & renewal business, endorsements, reinstatements, & cancellations)
Monitored daily and maintained statistical data/policy status. (pulled & matched hard copies to all policies)
Monitored daily and maintained error accuracy at 100%.
Prepared pay plans, monthly reporting, audits, and experience reporting for the underwriting staff.
Prepared daily policies for typing, distribution and for the Insurance Service Office.

ConfidentialDallas, TX
Personal Lines Underwriting Assistant

Provided daily agency quotes, application approvals, policy changes, and finance premium notes by rating and coding manually according to the Company and Texas Rate Manual guidelines.
Maintained company and state manuals. (pl/bus. auto, motorcycle, standard fire, mobile homes, travel trailers, & mobile owners)
Ordered daily MVRs and approved or declined according to Company and Texas Rate Manual guidelines.
Daily verbal and written communication with agents, company staff and originating claim office. (Confirmation of coverage with claim office, coded manually claim register notices, drafts, closing notices, & void drafts.)
Daily manually prepared statistical data for the off site processing data entry center. (coded & rated manually all transaction types: new & renewal business, endorsements, reinstatements & cancellations)
Monitored and maintained batch logs for error accuracy processed by the off site processing data entry center.

TECHNICAL SKILLS

  • Microsoft Office Word
  • Outlook Email
  • Excel
  • ISOTEL Property
  • ISO General Liability
  • Excellent 10-key, typing and other various general office skills

EDUCATION
Graduated fromConfidential– Irving, TX
AttendedConfidential– Irving, TX

Keywords:
Administrative, Clerical Assistant, PC Skills, Computer Skills, Time Management Skills,
Data Entry, Typing, Automation, Electronic, Word Processing, Processor, Clerks, Keyers, CSR, Customer Service Skills, Policy Services, Underwriting Assistant, Underwriting, Insurance, Associate, ISR, ASR, Insurance Service Representative, Policy Rater, Coder.
Strong organizational, planning, and detailed oriented with analytical and problem solving skills.
Self-motivated, positive attitude, high energy level, team player with ability to adapt to high-growth, high-change environment, work independently, and multitask with strong verbal and written communication skills.

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