PROFESSIONAL SUMMARY:

• Over 9+ years of industry experience as Business System Analyst with solid understanding of Business Process Flows, Case Tools, and Business Analysis;
• Excellent working experience of Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile;
• Strong background working with clients and programmers to identify requirements, maintaining/configuring business rules, assist with creating user interfaces, analyzing the internal systems involved, perform architectural design, develop implementation timelines and testing;
• Deep exposure to ER, DFD and process diagrams; Coordinating JAD Sessions;
• Strong Knowledge of Business Intelligence tools, Data Warehousing and QlikView;
• Knowledge of SharePoint 2016 features and Office 365 SharePoint features and tiles;
• Experience in SharePoint 2003, MOSS 2007 and SharePoint 2010; SharePoint 2013
• Experience working with InfoPath forms and Nintex forms and workflows;
• Working experience on Sharepoint Workflows, Document Management and Collaboration;
• Knowledge on CS 10.5 features and hands on with LiveLink 9.7.1 functionalities;
• Knowledge of Yardi, Argus and Kardin;
• Solid understanding of various technologies like .NET, C#, Visual Studio, Java, SQL Server.
• Knowledge of XML technologies like XML Schema, DTD, XSLT, WSDL, SOAP, Web Services.
• Knowledge about Active Directory
• Experience writing SQL Queries
• Experience with Software Development Tools (UML, SEI - CMM, RUP), Business Modeling Tools (MS Visio, MS Project, Rational Rose), Requirement Management Tools (Rational RequisitePro) Visual Modeling Tools, Rational ClearCase, Rational ClearQuest;
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), etc;
• In-depth knowledge of Risk Engineering; Data modeling & mapping; creating Release schedules & documenting RFC procedure;
• Hands on ticketing systems such as Remedy, FootPrints and Service Now
• Create Business Requirement Document(BRD), functional specification document(FSD), functional requirements document(FRD) and manage the deliverables end to end;
• Prepare test plan, strategy and System as well as UAT test cases;
• Perform Systems integration, data validation, functional and regression testing;
• Provide track record of all the ongoing projects and applications;
• Deep understanding of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Adept at reducing development costs & providing traceability of project by Traceability Matrix;
• Outstanding communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously and working independently;

TECHNICAL SKILLS:

Databases: Oracle 12c/11g, MS Access, SQL Server, MS Access

RDBMS Tools: OEM/TOAD, DBArtisan

Operating Systems: UNIX (AIX), Red Hat Linux, Windows, share point (Word, Excel, Visio, PowerPoint)

Software: MS Office Suite, Report Builder, OneNot

Methodologies: Agile/Waterfall/Lean Six Sigma

Languages: SQL, T-SQL, PL/SQL

PROFESSIONAL EXPERIENCE:

IT Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Serve as liaisons between the functional and technical departments in the retail group to define and scope the business areas, elicit requirement, analyze document requirements, communicate the requirements, identify solutions and verify that the solutions meet the requirements.
• Work with end-users daily to determine business needs by analyzing the business Requirement Documentation (BRD), gather information from the end-users is then translated to technical department to create solutions, by creating the functional High Level and Low-Level Designs (HLD and LLD).
• Conduct Joint Application Design (JAD) sessions with the line-of-business (LOB) and technical teams, with target to develop/enhance software systems.
• Worked with other Line of Business (LOB) on projects focused on business process improvement using Visio.
• Establish projects scope, for business functions, processes, risks, constraints, and success criteria.
• Compile Enterprise Data Management (EDM) Policy and Standards maintaining the appropriate data quality control by identifying Knowledge-Based Engineering (KBE) sourcing provisioning points. Capturing the metadata/ data lineage, monitoring data quality controls and establishing accountability/ governance routines to resolve data-related issues.
• Proof read Key Business Elements and corresponding definitions making the, line-of-business (LOB) terms of agreement are met, and details captured within the Business Requirements documentation.
• Assist with Data Quality initiatives by developing consistency rules and accuracy of data, in identifying appropriate User Acceptance Testing (UAT) scenarios for overall business line partners in testing and support. Testing was conducted using Teradata SQL.
• Manage the defect life cycle/bug life cycle to fix identified defects with the QA team
• Authorize Data Source certification to support Supplier Payments and Services and review collected information for completeness and consistency.
• Facilitate remediation of gaps in partnership with Enterprise Data Management group, line-of-business (LOB) Data Steward, Data Domain Manager, technology and operations partners. Worked under minimal supervision on enterprise wide projects requiring creative solutions.
• Manage ADS Certification efforts, by ensuring that all requirements were properly traced back to the appropriate level of artifac

SharePoint Business Systems Analyst / Sr. Support Analyst

Confidential, Texas

Responsibilities:

• Working as SharePoint Business Systems Analyst/Senior Support Analyst in education industry for migrating contents and documents of School Department Sites from legacy system Vignette to SharePoint 2013 and supporting over 1270 team sites, 30 department sites, 100 forms and employee portal on SharePoint 2013 environment.
• Manage team members ;
• Manage Schedules
• Designed wire frames for Department Site;
• Assign and distribute SharePoint Service Request defects and new projects;
• Develop project timelines
• Maintain timelines of all worked assigned to meet required deadlines
• Manage SharePoint team sites for ease of tracking team member productivity and output
• Migrated department site contents from Vignette to SharePoint 2013 sites
• Migrated the documents from Vignette to SharePoint 2013
• Conducting Training sessions on SharePoint 2013 sites and Office 365 new features
• Currently working on migrating all the sites from SharePoint 2013 to Office 365 SharePoint Online
• Supporting users with any issues related to their sites and forms, tracking them in FootPrints and resolving them within SLA

Environment: MS Visio, MS WORD, MS PowerPoint, SDLC, Active Directory, SharePoint 2007, SharePoint 2010, SharePoint 2013, Nintex forms, Nintex Workflows, Infopath, Vignette, Office 365, FootPrints, Captivate

Business Analyst / Support Analyst

Confidential, Houston, TX

Responsibilities:

• Worked as SharePoint / LiveLink Business Analyst and supporting applications
• Defining and documenting customer business functions and processes
• Producing documentation and procedures including requirements, design, testing and training
• Acting as a liaison between end - users and Technical team
• Analyzing the feasibility of and developing requirements for new systems and enhancements to existing systems; ensuring that the system design fits the needs of the users
• Participating in user acceptance testing and testing the new functionality
• Providing assistance to users in training as needed.
• Supporting users in understanding their issues, creating and resolving tickets in Service Now
• Maintaining and administering the implemented instance of ServiceNow & perform tasks such as:
• Configure Users, company, site, location and other existing fields Configure Support Groups, assignment rules, categorizations, CI data, SLA etc. Create and Track support cases with ServiceNow Template creation, change order/task/activity Troubleshooting the ServiceNow instance issues End to end performance and quality testing Creating monthly reports on the enhancements opened, closed, pending and on hold
• Worked on LiveLink Stabilization project to improve the LiveLink Reports performance
• Supported users on SharePoint 2003, SharePoint 2007 and SharePoint 2010 issues and fixing them
• Involved in SharePoint 2013 migration initial discussion

Environment: MS Visio, MS WORD, MS Access, MS PowerPoint, SDLC, Agile, SP2003, SP2007, SP2010, SharePoint 2013, LiveLink 9.7.1, CS 10.5, Oracle, QC, NTFS, Service Now, Remedy, Aris

SharePoint Business Analyst

Confidential, New York, NY

Responsibilities:

• Worked as Business Analyst implementing SharePoint 2010 workflows, Nintex workflows, extranet and retirement of other document management systems for Global Real Estate multiple projects in ITAsset/Portfolio Management.
• Acted as a liaison between the business and IT technical resources;
• Performed business analysis, define user requirements, document Use Cases and Process Flows;
• Designed wire frames for Global Real Estate projects;
• Created Business Requirement and Functional Requirements, test scripts, training materials and transition to support materials;
• Review Technical Requirements Document to ensure compliance and to mitigate risks;
• Created Product Backlog for recent applications and wrote user stories.
• Mapped complex user requirement to Out of the Box SharePoint functionality
• Gained approval and communication of technology architecture solutions and directions;
• Defined SharePoint solution based on user requirements, Sharepoint workflows & administer farm
• Developed Payment Processing Application using Nintex Forms and workflows
• Implemented and supported SharePoint 2010 document management system
• Created data mapping document and wrote queries in SQL Server and Oracle and transformed to development team to design ETLs and ETL interfaces
• Analyzed Yardi, Kardin, Argus and Business Intelligence tools for data mapping
• Worked with SPCOE to develop technology prototype efforts and pilot deployments
• Managed tracking and resolving issues and defects in Service Now;
• Deployed new releases and/or enhancements into the ServiceNow live environment
• Performed System and integration testing with sample/live data with Support Services team
• Worked directly with IT Management to align ServiceNow with IT organization strategy
• Maintained and supported ServiceNow operational functions
• Conducted Training sessions on new SharePoint 2010 functionality for users;

Environment: MS Visio, MS WORD, MS Project, MS Access, MS PowerPoint, Axure, Real Estate Data Warehouse(ReDW), SDLC, Agile, SharePoint 2007, SharePoint 2010, IIS, OBIEE, SQL Server, Oracle, QC, ETL, InfoPath 2010, TFS, SharePoint Designer, Service Now, Nintex forms, Nintex workflows

SharePoint Business Analyst

Confidential, Northfield, IL

Responsibilities:

• Worked as a SharePoint Business Analyst to migrate MOSS 2007 to SharePoint 2010 People and Content Search at Confidential
• Gathered requirements from client and Kraft user feedbacks to determine alternative solutions.
• Participated in research and performed data gathering, MOSS 2007 vs. SharePoint 2010 property mapping, business analysis and development of strategies to support business decision - making
• Analyzed and documented Use Cases and Process Flows;
• Designed Master Page Search Web Portal for Kraft Intranet Site;
• Helped developers in designing web parts both custom web parts and excel services web parts;
• Created Business Requirement, Functional Requirements and Technical Requirements Document, test scripts, training materials and transition to support materials;
• Conducted Training sessions on new SharePoint Search Functionality for users;
• Organized & facilitated problem-solving discussions with the clients, internal operations team, & project managers by tracking & resolving prioritized issues and defects in Service Now;
• Acted as a liaison between the business and IT technical resources;
• Coordinated with Site Admins for migration from ;
• Worked on analysis of Metadata and Content Data Types

Environment: MS Visio, MS WORD, MS InfoPath, MS Access, MS PowerPoint, MOSS, SP 2010

QlikView Business Analyst

Confidential, Northfield, IL

Responsibilities:

• Worked as a Business Analyst on BI Enterprise Reporting using QlikView tool on multiple projects
• Understood business process management and business requirements of the customers and translating them to specific software requirements.
• Evaluated information gathered through workshops and surveys
• Effectively communicated with internal teams and external clients to deliver functional requirements like GUI, Data Flow Diagrams, and Screen and interface designs.
• Collaborated with development architect to develop both high - level and detailed application architecture for technical specification document to meet the business needs.
• Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.
• Performed data validation and write SQL Queries for Data Extraction and Data Analysis.
• Prepared test plans, support documents, user guides, training materials and give knowledge transfer sessions to the end users
• Performed Gap analysis by identifying existing technologies, documented the enhancements to meet the end state requirements;
• Tracked issues, created meeting minutes with action items and prepared project status reports.

Environment: MS Visio, MS WORD, MS Project, MS Access, MS PowerPoint, QlikView, BI Enterprise Reporting, Business Objects, Service Now

Sr. Business System Analyst

Confidential, Des Moines, IA

Responsibilities:

• Worked as a Senior Business System Analyst on data warehousing environment at Confidential on credit card project implementing new Financial System of record (Unisys to FDR)
• Served as a liaison between the business team and the project team by assisting in identifying, understanding, and documenting their business needs.
• Lead workshops and requirements gathering sessions with business users
• Captured the source and target information and any data transformations performed prior to loading the data in the data warehouse.
• Captured the business logic and data mapping for ETL jobs to load the data in data warehouse.
• Prepared Functional specification for describing ETL Jobs for all inbound and outbound data transfer between Data warehouse and new financial system of record.
• Documented detailed file processing, prepared Logical Process for new data source feeds, SLAs for data quality, descriptions of the data elements, file level characteristics etc.
• Developed Data Flow / data interfaces / UML Diagrams to include in specifications
• Prepare test plans and perform UAT; Train the end users;
• Developed timelines for project delivery, managed projects and resources to successful completion
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements; manage issues and perform risk analysis.

Environment: MS Visio, MS WORD, MS Project, MS Access, MS PowerPoint, Crystal Reports, ETL, SQL, RUP, QC

Ecommerce Business Analyst

Confidential, Secaucus, NJ

Responsibilities:

• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Collaborated with Sales and Marketing teams, external ad agencies, third - party technology distributors to facilitate communication for successful project launches.
• Analyses of data feed requirements for new products, dealing with various vendors and blast emailing applications used to reduce outsourced fees and perform cost benefit analysis.
• Integrate service oriented architecture (SOA) based real-time content management to provide collaboration capabilities across enterprise product development team.
• Performed User Interface Wireframes Design Documents and was an Instructional Designer.
• Experience in XML technologies like XML Schema, DTD, XSLT, WSDL, SOAP, Web Services.
• Met with all developers and project stakeholders to lead a kickoff meeting.
• Prepared project reports, developed weekly and monthly status reports; Manage issues and risks;
• Performed Configuration and Change Management.
• Actively engaged in Gap Analysis, Risk Analysis and Business Process Improvement.
• Developed test cases, Conduct UAT, conduct interim project reviews & train users prior to launch.
• Timed successful launches of web site to allow system administrator support, developer resources, training of content producers on Content Management Systems, and content delivery strategies
• Held post-launch review meetings to revisit project strengths and liabilities

Environment: MS Visio, MS Word, MS Project, MS Access, MS PowerPoint, Crystal Reports, SQL Server, AGILE, QC, XML, HTML, Dream weaver, OLAP, Unix Shell Script, ASP.NET