PROFESSIONAL SUMMARY:

• Overall 5+ years of experience including Adaptive Program/P roject management (Agile/SCRUM/RUP/XP), Business Analysis , Agile/ IT development, Lean Six Sigma methodologies, PMO leadership, Business Systems Analysis/Re - engineering, strategic planning and reporting.
• Experienced in SCRUM based iterative incremental development showing increasing business value every Confidential . Experienced in techniques such as Confidential planning,Product Backlog management, Agile estimation, daily SCRUM, metrics such as Burn-down & Velocity charts, Confidential summary report, Confidential review/retro meetings etc.
• Experienced in Agile coaching/mentoring, improving development team motivation, process innovation, SCRUM based emergency procedures, removal of project impediments, working with business/product owner to maximize business value and ROI in shorter period.
• Extensive experience in designing of Workflow Alerts and Actions, Workflow Approval, Profiles, Role based hierarchy, Sharing Rules, Validation Rules, Case Management, Custom Reports, Report Folders, Report Extractions to various formats, Dashboards, and Email generation according to application requirements.
• Extensive experience in all phases of SDLC and enterprise wide projects deploying web based (J2EE, .NET), client server technologies.
• Software Development Life Cycle (SDLC) and Project Life Cycle working as Enterprise Project Manager/Business Analyst in Healthcare sector.
• Extensively used Project/Program management tool CA Agile Central (formerly Rally Dev ) for Scrum Development/Management.
• Experienced as a Leader/Liaison between Business and IT/cross functional organizations, requirements gathering (JAD sessions, User stories, Use Case Model) for major business initiatives.
• Extensive experience in enterprise gap analysis, improvement planning and CMM/CMMI process framework implementation from level 2 till level 5.
• S uccessfully shifted from Waterfall and implemented Agile/SCRUM based Global Development Model Program across multiple enterprise-wide projects in different business units. Implemented Global Delivery Model based on business ROI expectations, onsite- offshore collaborative development mode to achieve reduced Time to Market and cost.

AREAS OF EXPERTISE:

• Client Relations
• Requirement Elicitation
• Communication Skills
• Business Analysis
• Strategic Planning
• HP ALM
• Project Management
• Leadership Skills
• Business Plans
• Workflow Process Analysis
• SDLC
• IT Service Management
• SCRUM
• MS Project & Visio
• Iteration Management
• Agile Methodologies
• Rally
• Flow Diagrams
• Quality Assurance
• SQL
• Application/Software Development
• Google Docs
• ServiceNow
• MS Office
• Asset Management
• SharePoint
• Salesforce.com
• Cisco WebEx
• STLC

TECHNICAL SKILLS:

ITSM Software: ServiceNow for Asset, Incident, Problem and Change Management

Agile Tools: Agile Central, JIRA

Testing Tools: HP Quality Center 9.2, Bugzilla, HP Application Lifecycle Management

ICM: TrueComp SaaS, TrueComp v7, TrueComp v5

OS: WIN 7, WIN XP, WIN NT, UNIX, MS DOS

CRM: Salesforce.com ( Sales Cloud, Service Cloud, Apex Data Loader), SAP CRM 5.0 / 4.0, Siebel CRM

ERP: SAP R/3 ECC 6.0, 5.0, 3.1H, 4.0B, 4.5B, 4.6C, 4.7, Siebel v7.7

ETL Tools: Informatica Power Center 6.x/7.x/ 8.1/8.6.1/9.1.0/9.5.1 (Workflow Monitor, Workflow Manager )

GUI/Tools: MS Project, Visio, MS Office (Word, Excel, PowerPoint, Visio,Access), XML & HTML

Databases: Oracle 11.5.9, MS Access, SQL Server, SQL, SQL Loader, TOAD, DB2

Configuration Tools: Rational Clear case LT, Visual SourceSafe (VSS), Rational Requisite Pro

PROFESSIONALEXPERIENCE:

Confidential, Rochester, MN

Business Analyst

Responsibilities:

• Performed several aspects of Project including managing Schedule, gathering requirements, creating training materials, sending written communications, and presenting deliverables to stakeholders Work as a liaison between different stakeholders in an organizat
• Liaise and enhance communications with stakeholders
• Setup and lead requirement gathering meetings and with stakeholders, also document and share the minutes of meeting
• Collaborate with clients and facilitate workshops, interviews and observe the end users. In conjunction, use techniques that provide more precise information like prototype and scenario building
• Created UAT scripts and helped the stakeholders to execute them.
• Analyze, organize and document requirements
• Create process flow diagrams using MS Visio
• Built swimlanes using Microsoft Visio for as-is and to-be process flows depicting their process for stakeholders
• Creating Use Case diagrams and Activity diagrams to depict the interaction between the various actors and the system in Microsoft Visio for the Business Use Case and System Use Case
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Extracted and analyzed the pharmacy cost data for inpatients to understand the behavior of providers in ordering medications. Created a Tableau solution focusing on the Cost analysis. Solution was developed to support senior management in decision making.
• Analyzed system issues to determine if they are data or code related and resolved data issues as needed.
• Create final product documentations, achieve records and document project lessons learned
• Clarify doubts, concerns regarding the solution to be developed
• Gain acceptance/approval of the deliverables from the client
• Participate in weekly team meetings to provide status updates
• Create Business Requirement Documents, Functional Specifications Documents and Technical Design Documents.
• Worked on creation of Project Charter during initial stages of the project.
• Create Confidential matrices
• Perform data validation using MS Excel
• Adding attributes to Confidential
• Worked on ETL-Extract,Transform,Validate tool data to .CSV and xl file and perform data analysis
• Working on Change Management from AS-IS process TO-BE process. And perform GAP analysis between the processes with stake holders.
• Validate data extracts from Enterprise Data Warehouse and other interfacing applications.
• Requirements Gathering & Analysis always ensured Confidential Compliance Auditing.
• Build Business Cases with stake holders
• Executed SQL queries in order to check the data quality in various tables.
• Working with assigned System Architect for documentation CAB/RRB approvals of design and solution for the integration project.
• Create, review and execute Test Cases
• Facilitate Table Top presentations with business and team
• Analyzing with the team to choose the best route to guide stake holders from AS-IS to TO-BE process.
• Working On Asset Inventory Tracking tool to track the data flow
• Assisted business teams during UAT cycles

Environment : Agile(SCRUM)/Waterfall,Office360 (Visio, Word, Excel and PowerPoint), SharePoint, Service Now, SQL, Agile Central, HP ALM

Confidential

Business Analyst

Responsibilities:

• As an Agile/SCRUM master/project manager, motivating business/IT teams to switch from traditional waterfall model to more business focused SCRUM development.
• Understood the product to be built, gathered requirement and created BRD/FRD documents.
• Developed and managed to establish appropriate project structure, staffing plans, and project schedule.
• Working with Product Owner to prioritize User Stories/ requirements in “Product Backlog” based on business value created. Inviting participation of Product Owners in REALESE/ Confidential planning meetings to set project strategies/ Agile estimation validations/timelines.
• Motivating team performance, removing impediments by business help if needed. Getting customer UAT done, showing Confidential delivery and gaining Product Owner commitment for subsequent incremental SPRINTS/ improvements. Tracking Confidential progress using Burn-down and Velocity charts.
• Conducting JAD sessions for business solutions, business implications of change, Coordinating with system architecture team to improve design robustness (OOAD) for requirements in pipeline.
• Implemented custom validation rules, custom formulas, reports and dashboards whenever necessary.
• Coordinating across cross functional teams. Steering Committee/PMO bi-weekly reporting (metrics, performance, issues, risk).

Environment : Java, J2EE, Salesforce.com, Rally Dev, Apex Data Loader, SOQL, IBM Websphere, Oracle, SQL Server Tools: MS Project, Visio, CRM

Confidential

System Engineer/Problem Management

Responsibilities:

• Provided technical and functional support at each level of Project Life Cycle.
• Designing and analyzing the impact of requirement provided. Understanding functional requirement and converting it for LBG technical architecture. Manages complete cycle of change.
• Involved in end to end implementation for major/small enhancement, Part of implementation and Support team.
• Developed and maintained code from design, coding, testing, and maintenance to Ensure code was successfully in all phases.
• Resolved technical issues through debugging, research, and investigation.
• Build and updated restful web services with several url path and url parameters in order to navigate through Web applications.
• Created extensive unit test cases for checking specific areas of coding.
• Read and analyzed complex business documents with contained detailed business requirements.
• Prepared Functional Specification from Business Requirement Documents (BRD) to manage, analyze and convert functional specifications into technical specifications.
• Developed and maintained a productive working relationship with project team members and key stakeholders through communication of project progress and status to management.
• In-depth code analysis, authenticated that software defects were actual problems.
• Resolved technical issues through debugging, research, and investigation.
• Checked specific code scenarios to ensure that they met the correct business requirements.
• Worked with Developers, Business analysts, and testers to ensure quality of the software.
• Involved in preparing the Unit Test cases and QA Hand-off documents.
• Part of improvement team for performance and transaction response time.
• Problem Record Management- -Insurance Domain- Fixing Live issues for Retail Banking application - Java, SQL.
• Met SLA's for all the incidents reported with accuracy.

Environment: Front End: JSP/JS; Back End: JAVA: Data Base: SQL, language used- SQL, PL/SQL.