SUMMARY:

• 6+ years of intensifying experience in multiple roles as Business Analyst, Business Systems Analyst and achieved titles like Modern Analyst, Organizational Analyst with excellent understanding of various (SDLC) software development life cycle methodologies such as Waterfall, Agile, Hybrid Waterfall - Scrum framework and processes with good domain knowledge in Financial/Banking services, Health Care, Retail and E-commerce, Multimedia.
• Fine knowledge and comprehension of different software development methodologies such as Kanban and Scrumban, XP (extreme programming), Scaled Agile Framework (SAFe).
• Experienced working as Scrum Master as per business need with immense skills in facilitating the Scrum Ceremonies, User Story Workshops, Training the teams to better understand Scrum
• Proficient in writing user stories (INVEST format) and handling the requirement churn. Efficient at facilitating Estimation techniques such as Planning Poker, T-shirt sizing, Relative Mass Valuation and Prioritization techniques such as Mos CoW, Kano techniques and Business Value Based.
• Excellent analytical skills to understand the Business process, functionality, cross functional requirements across various business units and departments, and translating them into requirement specifications in order to provide comprehensive solutions.
• Ease to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating with software developers, solution architects and QA teams.
• Good understanding of project process and ability to analyze business problems and identify solutions.
• Experienced in conducting As-Is and To-Be (Gap Analysis) analysis and possess strong knowledge in carrying out processes for Risk Analysis, SWOT (strength weakness opportunity and threat) Analysis, Change Management and perform Impact Analysis to assess the change and feasibility study.
• Highly skilled in various Requirement Elicitation Techniques and analysis such as client interviewing, job shadowing, Requirements workshops, survey/questionnaire and Joint Application Development (JAD).
• A Dedicated liaison between management, development team and business users.
• Extensive Expertise in creating various artifacts including Business Requirement Document(BRD), Software Requirement Specification(SRS), Functional Requirement Document(FRD), Test Plan, Test Scenarios and Test cases as well as documenting project processes and procedures.
• Hands on various tools such as MS Office 365, MS Word, MS Excel, MS PowerPoint, Rally, Atlassian Jira, Team Foundation Server (TFS), HP Agile Manager and MS Project Professional for planning, tracking and managing projects.
• Evaluated the pros and cons of various features to be provided by the business based on the industry trends.
• Used A/B testing to understand page value and promotional effectiveness.
• Managed requirements and tracked defects working with HP Application Lifecycle Management (HPALM) and HP Quality Center (HPQC) and well versed in conducting various types of testing including Unit Testing, Regression Testing, System Testing and User Acceptance Testing (UAT).
• Assisted Project Managers in preparing project plans, the Project schedules, establishing Milestones, work breakdown structure (WBS), maintained RACI chart to manage overall project risks and mitigation plans.
• Highly skilled in tracing requirements throughout the development process and verifying adherence to Requirements Traceability Matrix (RTM) using SSO applications
• Proficient in creating UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams.
• Expertise in creating Data Models such as Conceptual data model and logical data model in the form of entities and relationships to capture the user requirements properly in the underlying database.
• Practical knowledge of Data Warehousing architecture, implementation approaches, schemas, dimensional modeling and translating the business requirements into various types of dimensions.
• Cultivated experience in working with different web services such as WSDL, SOAP, UDDI, REST, under various architectures such as Three-Tier Architecture and Service Oriented Architecture (SOA). Involved in scripting business logic in the wed methods of the wed services and documenting the Web Service Level Agreement (WSLA) document through the use of XML.
• Experienced in working with SME’s from various business areas to identify KPI’s and SLA’s for the Website Performance, Customer Acquisition, Lead Conversion and Customer Retention.
• Own excellent communication, analytical and time management skills, with capability to handle new technologies and situations and an ability to lead, manage and work in challenging environments.
• Strong Leadership skills in handling multiple teams and Offshore teams and ability to effectively communicate with senior management, third party vendors, technical staff and Business users to improve business value.

TECHNICAL SKILLS:

Operating Systems: Windows 7,8,10,XP/Vista/Mac OS X

Modeling Tools: Rational Rose, MS Visio, Axure

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid

Business Skills: Change Management, HR Management, conflict management, Impact Analysis, and JAD sessions, SWOT Analysis, Project Planning, Project Scheduling and Project Budgeting.

Requirement Management: MS Office 365, JIRA, HP ALM, TFS, VersionOne, Rally

Project Management Tools: MS Project, MS SharePoint Server

Testing Tools: HP QC v10.0, HP ALM v11.5, HP UFT 12.02, SOAP UI

Financial Tools: MS Excel functions and pivot tables

ETL Tools: Informatica PowerCenter, SQL Server Data Tools

Reporting Tools: SSRS, Tableau Desktop, IBM Cognos, MS Office Suite, Spotfire

Languages: HTML, XML, SQL, JavaScript, Java

IDE: MS Visual Studio, Eclipse

Databases: MySQL, MS Access, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Fort Mill, SC

Sr. Business Systems Analyst/ Scrum Master

Responsibilities:

• Analyzed the Business Process along with the prior project documentation for complete understanding of the project and contribute in the Business Process Model re-engineering and optimization.
• Performed extensive Document Reviews and GAP analysis to develop a thorough understanding of AS-IS business process model and TO-BE business process model.
• Worked efficiently on ICD 9 and ICD 10 codes and generated reports using SSRS tool.
• Worked closely with product team to deal with Insurance Life Cycle and Healthcare Insurance products
• Conducted high-level requirement gathering sessions with Business Owners, risk analyst and concerned teams for requirement elicitation via JAD sessions, Interviews and Brainstorming sessions.
• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) using SSO sessions.
• Lead a story writing session with an aim of decomposing the scope into epics and user stories with product owners. Also, worked on the acceptance criteria for the above developed user stories.
• Facilitated prioritization and estimation of the user stories by using Moscow and Planning Poker techniques.
• Worked closely with client on Clinical-Financial Performance Framework is a crosswalk analysis of all the Pharmaceutical companies and their information on potential financial and non-financial risk assessment programs
• As a Scrum Master, facilitated and conducted the Backlog Grooming Meeting, sprint planning meeting and the daily scrum standup meeting.
• Developed and analyzed the Sprint/Product burn down chart in order to calculate the team’s velocity and track sprint progress. This was then utilized for planning of the upcoming sprints.
• Resolved impediments faced by the scrum team at the team and the organizational level.
• Used Jira to plan and track the sprints and to track defects using SSO features.
• Developed mock-ups and wireframes along with the screen designs using MS Visio and Azure.
• Performed Impact Analysis, Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI) in order to mitigate certain risks associated with the project and project output.
• Designed data models and conducted Normalization and De-Normalization of the data as per the Online Transaction Processing (OLTP) and Online Analytical processing(OLAP) frameworks respectively for data analysis.
• Performed slicing and dicing of data marts in order to facilitate the analytical decision making process.
• Integrated various OLTP to OLAP by using Informatica Power Center as an ETL tool.
• Developed reports using SSRS to communicate information using graphs, charts and other info graphical solutions to the project team for SSO featured applications
• Performed User Acceptance Testing (UAT) in conjugation with the Operations and QA team. Also, created an error repository and assisted in creation of test cases in HPQC and scheduling manual and automated execution of those test cases through integration with HP Unified Functional Testing (UFT).
• Logged and tracked the defects using HP Quality Center.
• Created Requirement Traceability Matrix (RTM) in order to track test cases and test plans.
• Acted as Scrum Master as per business need and facilitated the Sprint Review and Sprint Retrospective Meetings at the end of each sprint.
• Interviewed SME’s and RMR (Risk Management Representatives) in order to better understand the business process.

Environment: Scrum-Waterfall Hybrid Methodology, Content management, TFS, Oracle 11g, MS-Visio 2013, Java, Share Point, MS Project 2016, MS SharePoint 2013, SSRS, MS Office, MS Excel, Agile, HP Quality Center 11, HP ALM, Plus, Data Feeds, Correspondence and Web Portals.

Confidential, New York

Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle (SDLC) Process consisting of: Design and Gap Analysis, Bussness Requirements, Systems Requirements, Test Criteria and Implementation to have the output of project.
• Conducted Joint Application Development (JAD) sessions with development and other IT teams to define the requirements and supported developers in the use of Change Management and Change Control tools and procedures.
• Analyzed the business and functional requirements and translated them into technical specifications and data rules required for the ETL process.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational Clear Quest.
• Created Requirement Traceability Matrix linking Business Requirements to Functional requirements and thereby to Systems Requirements.
• Performed data analysis and used SQL extensively for analysis and business logic validation needed to resolve production issues.
• Performed Data mapping between source systems to Target systems, logical data modeling, created class diagrams and ER diagrams.
• Planned and defined Use Cases; created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Developed User Accepting Testing (UAT) plans and test cases based on the business requirements/System Requirements.

Environment: Agile Methodology, Rational Requisite Pro, MS Visio, SQL server, Rational Clear Quest, MS Office, Azure, Share Point, MS Office, MS excel, Rally, MS Excel, HP ALM

Confidential, Chicago

Business Systems Analyst

Responsibilities:

• Establish a good working relationship with the Senior Responsible Owner for SSO sessions
• Direct, manage and motivate the project team
• Develop and maintain an agreed project plan and detailed stage plans
• Understand and apply business case and risk management processes
• Plan and manage deployment of physical and financial resources to meet project milestones
• Build and sustain effective communications with other roles involved in the project
• Apply quality management principles and processes
• Perform a variety of administrative tasks including preparation of Power Point presentations, data entry and analysis, web site development, collating marketing materials and presentations using SSO feature
• Provide assistance with event planning including supervision of undergraduate student workers
• Facilitate projects in an office with other students; serve on short-term college project teams
• Created Requirement Traceability Matrix linking Business Requirements to Functional requirements and thereby to Systems Requirements.
• Performed data analysis and used SQL extensively for analysis and business logic validation needed to resolve project management issues in course modules.
• Performed Data mapping between source systems to Target systems, logical data modeling, created class diagrams and ER diagrams.
• Planned and defined Use Cases; created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies for small scale projects within university.
• Leading member in interviews (JADs) and meetings to engage business associates and subject matter experts, in business planning, business analysis, and business requirements definitions.
• Analyzed and translated information for management and IT teams.
• Working closely with the development team to clarify and ensure adherence to business requirements.
• Prepared Functional Requirement Specification and Business Use Cases.
• Identified for business process improvement and initiated efforts to make improvements and problem resolution.
• Working knowledge of HTML, SQL, XML and internet browsers.

Environment: Rational Requisite Pro, MS Visio, SQL server, SOAP UI, Rational Clear Quest, MS Office, MS Excel, Waterfall and MS Project.

Confidential

Business Risk Analyst

Responsibilities:

• TRMS is Confidential .com ‘s team of developers, analysts, and managers, who, together help secure Confidential from potential business losses, arising from buyers and sellers.
• We use problem-solving and analytical skills to authenticate customers and complex transactions.
• We engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
• We keep abreast of trends and fraud patterns impacting the retail industry.
• Familiarize myself with business risk, more specifically Buyer risk, arising from transactions made at Confidential .com, by customers.
• Investigate customer orders, and arrive at proper decisions, with a bias towards customer. To follow customer centricity at all times, and encourage customers towards safer online transactions at Confidential .com
• Improve / suggest improvements on tools, process and set new bench-marks in reducing potential losses.
• Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams. Expertise in implementing scrum methodology for business analysis including User Story creation.
• Experienced in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis, SWOT analysis, risk analysis, quality analysis and conducting User training.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Confidential

Business Technology Analyst

Responsibilities:

• Interacted with clients, product team to gather and define business and functional requirements
• Worked on web based virtual payment, card payment and mobile payment application systems
• Analyzed complex system problems with ease, Conducted GAP analysis to offered alternative business solutions for new system development and enhancements for production issues.
• Verification of single sign on and EFT (Electronic Funds Transfer) reports and escalate to support team in case of any discrepancies in EFTS's.
• Worked in integrating the global payments system with (VeriFone) Payware mobile processing system
• Stay abreast of new Products and enhancements for Credit Card Chip/EMV programs
• Gather requirements for GTVT payment system (Global Transport Virtual Terminal) enhancement
• Leading member in conducting JAD and SSO sessions and keep the stake holder engaged with the work process being carried out.
• Worked on HR management systems is a part of project to keep up with the payments, customer records, company policies and benefits.
• Analyze and provide various Retailer activity reports for Chain merchants to the relationship managers.
• Analyze and solve problems for all incoming VoIP applications within the allotted department SLA’s, educate IT team members to eliminate reoccurrences.
• Collaborated with development team to design new, enhanced system functionality and communicate business and functional specifications to the team and other stakeholders
• Facilitated meetings and leads discussions regarding business process review and functional specification reviews, Joint Application Design (JAD) sessions, etc.
• Extracted, analyzed and understood the Business requirements, gap analysis between goals and existing business processes
• Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables meet the business needs.
• AS a HRIS Specialist played a key role in the development, implementation and maintenance of HRIS systems associated with the collection, retrieval, accessibility and usage of employee information for HR department planning and activities.
• Strive for error free processing of all financial adjustments using MAS, as well as follow all company procedure and guidelines.
• Retrieve the Chargeback and Network reject reports from MAS (Merchant Accounting System) and discuss the root cause with the business team
• Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
• Assisted in defining project plans, including scoping, scheduling, and implementation.
• Occasionally trained end users to operate new or modified programs.
• Design and maintain all codes and tables and prepare reports for all HR systems and applications and analyze systems to resolve all issues and escalate all customer issues to management to provide efficient resolution for same
• Shared knowledge/experience with IT staff in order to promote a team environment.
• Prepared the business flow models for better understanding of requirements for technical team.

Environment: Agile, MS-Office Suite, MS-Visio, UML, Rational Requisite Pro, Rally, Share Point, MySQL, JIRA, HTML, SOAP UI and XML.

Confidential

Business Risk Analyst

Responsibilities:

• Analyze and determine risks to help clients make sound financial decisions.
• Determine solutions to minimize or eliminate risks by implementing SSO.
• Lead interviews and meetings with business associates to gather business requirements.
• Assist customer care in problems and issues resolution.
• Leading member in interviews (JADs) and SSO meetings to engage business associates and subject matter experts, in business planning, business analysis, and business requirements definitions.
• Act as a subject matter experts in requirements planning/gathering sessions.
• Lead Research and gathered information regarding a business problem/opportunity.
• Analyzed and translated information for management and IT teams.
• Used Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Working closely with the development team to clarify and ensure adherence to business requirements.
• Prepared Functional Requirement Specification and Business Use Cases.
• Identified for business process improvement and initiated efforts to make improvements and problem resolution.
• Analyze financial statements such as profit and loss, company budget and employee headcount reports.
• Compile reports showing the proposed plan of action for existing and potential clients using SSO
• Develop test scripts utilizing comprehensive business requirements, functional documentation and processes.
• Working on SSO feature and trouble shooting queries for the same
• Interact with various resources at workspace like business, development as well as analyst teams.
• Implement test scripts, record actual results and identify defects and examine statistical reports.
• Suggest creative and active solutions for problem and resolve issues and express ingenuity as required.
• Assist in test defect management process, monitor and report on defect resolution to management.
• Identify and suggest changes to predetermined quality guidelines and policies.
• Review other risk factors including problems with the physical location of the organization, potential for robberies and the likelihood of employees being injured on the job.
• Predict the future trends from the current developments in the market and recommend the management accordingly to plan the strategies.
• Monitor and assess the post-period implementation of risk management strategies.
• Aid in the constructive developments for the company to create good capital.

Environment: Hybrid Framework, SQL server, Jupiter, Lexus Nexus, Global Automatic Call Distributor (GACD) and Leeds.