Profile

To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience, that also will allow me to grow personally and professionally also to use my ability to work in a team environment

Education

• Confidential, Arlington, VA
  Major: Interior Design - Incomplete
• Confidential, Columbus, oh 
  Major: Graphic design - Incomplete

Key Skills

Office Skills:

• Compliance/Auditing
• Records Management
• Administration
• Spreadsheets/Reports
• Financial Analyst
• Job Coaching
• Underwriting
• Customer Service
• Drafting

Computer Skills:

• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• AS400/MSP/LPS
• SharePoint
• Adobe Illustrator
• AutoCAD
• Adobe Flash

Experience

Business control Analyst
Dallas, TX
Confidential

• Provide analytical and administrative support within an internal control environment. Assists team in gathering and organizing data that helps track, report and manage internal control gap issues and mitigation plans.
• work with internal customers to establish and perform quality control, and assists with analysis and development of recommendations
• Perform Post Fund Review of originated first mortgage transactions for federal regulatory compliance, adherence to underwriting conditions, and other key areas impacting salability and risk.
• Meet deadlines for review in a fair fast and final fashion.

Quality Assurance Analyst/RESPA Final Review
Indianapolis, IN
Confidential

• Perform RESPA/ TILA Reviews to assure that post closing procedures met compliance regulations.
• Perform Post Fund Review of originated first mortgage transactions for federal regulatory compliance, adherence to underwriting conditions, and other key areas impacting salability and risk.
• Perform Fair Lending-related testing for Retail, Consumer Direct, and Home Equity, Correspondent, and Rural Housing channels.
• Validate as an auditor critical data points against approved source document matrix and loan file.

Customer Care Associate
Indianapolis, IN
Confidential

• Assisted with licensing of NMLS project for bank of America associates existing employees as well as new hires to assure associates met government regulation by provided deadline.
• Acted as IT support with passwords, system access. Provided updates on pending transactions regarding status.
• Arrange fingerprinting appointments for licensing.
• Handled delicate personal and sensitive information on a daily basis with due diligence to both the company as well as Individual.
• Acted as liaison between staffing associate and project manager.
• Assisted with properly training IT personel to assure that clients would receive fair treatment and excellent customer service.

Mortgage Underwriter 
Columbus, OH 
Confidential

• Responsible for reviewing financial statements, applicable ratios, credit reports, examining and Evaluating transitions to certain accuracy, fraud detection techniques, report preparation, re-negotiation of loans, compliance review administration, providing performance feedback, communicating with Customers, provide training and guidelines to junior staff.
• Ability to communicate decision (approval, suspense, denial) to appropriate individuals within investors
• Guidelines, uphold fair lending practices of investors, meet targets for productivity, quality and customer satisfaction.
• Reviewed decisioned loans by underwriting staff to assure they were accurately and fairly decisioned.
• Lead in Training associates in perspective field to strengthen teams knowledge of the companys product and created awareness of potential company risks.
• Acted as a Liaison between upper management and staffing associates to assure communication or procedure and regulations properly followed.
• Educated staffing associates of potential risk factors to equipt them with the knowledge of identifying a risk factor
• Helped with training associates on how to better determine the decision of files. Write out step by step procedures for associates to accurately follow.
• Worked with VA, FHA, and Freddie, Private and REMIC loans.

QA Mortgage Underwriter
Columbus, OH 
Confidential

• Responsible for performing reviews of customer Mortgage transactions to ensure adherence to Compliance and Regulatory requirements, provision of accurate information, and complete fulfillment of service obligations.
• Confirmed the capability of client in returning the loan on time. Responsible for loan grants and their recovery on time.
• Meet production and quality standards for position
• Audit files to assure that files were correctly handled and reviewed to investor guidelines.
• Reviewed decisioned files and ran troubleshooting on problematic files.
• Used problem solving skills and further reviewed files that were passed to upper management for review of potential fraud or company risk.
• Audited QA teams Overturned decisions to assure accuracy.
• Identified common errors from auditors to provide additional training if needed.

Brand Expert/Team Training Supervisor
Washington, DC 
Confidential

• Trained current employees on brand knowledge.
• Assisted with distribution and sales of product
• Conducted inventory when needed
• Interviewed possible and potential new hires.
• Created different tactics and methods that would possibly increase the sale of company product