Text Analyst Resume

SUMMARY:

Highly motivated and hard - working data and customer support Analyst with 5 years of Professional Experience as Text Analyst, Product Feedback Analyst and an Engineer.

SKILLS:

SIP Data Analysis
Salience
Windows 10, 8.1, 8.0, 7, ...
SQL
Lucene
Customer Feedback Analysis
Excel
Office
SBIS - Supportability Business Intelligence System

PROFESSIONAL EXPERIENCE:

Confidential

Text Analyst

Responsibilities:

Researching, developing & uploading Salience Queries in their SIP system.
Maintaining & updating queries with latest marketing terms and new data feed sources.
Validating the Salience Queries for accuracy.
Configuration drops in a production environment.
Resolving tool issues with the customer support.

Confidential

Product Feedback Analyst

Responsibilities:

Categorizing customer feedback in different buckets to identify the top product issues
Creating yearly, monthly and weekly reports based on the top issues, for product teams.
Providing information to customer support, helpdesk, on the issues that were resolved.

Confidential

Radio Frequency Engineer

Responsibilities:

Analyzing, troubleshooting, improving quality of Confidential Log Video Amplifiers.
Working in Hybrid Lab on microwave testing equipment e.g. Scalar Network Analyzer, Sweep Oscillator, ESS System, Modulators and Pulse Generators.
Debugging and repairing analog and digital circuits. .

Confidential

Electronics Engg. Lecturer

Responsibilities:

Delivered lectures and conducted labs for a class of Confidential students.
This job required good communication and leadership skills.
Subjects taught: Signals & Systems, Electronic & circuits, control systems & electric machines

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