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Text Analyst Resume

SUMMARY:

Highly motivated and hard - working data and customer support Analyst with 5 years of Professional Experience as Text Analyst, Product Feedback Analyst and an Engineer.

SKILLS:

  • SIP Data Analysis
  • Salience
  • Windows 10, 8.1, 8.0, 7, ...
  • SQL
  • Lucene
  • Customer Feedback Analysis
  • Excel
  • Office
  • SBIS - Supportability Business Intelligence System

PROFESSIONAL EXPERIENCE:

Confidential

Text Analyst

Responsibilities:

  • Researching, developing & uploading Salience Queries in their SIP system.
  • Maintaining & updating queries with latest marketing terms and new data feed sources.
  • Validating the Salience Queries for accuracy.
  • Configuration drops in a production environment.
  • Resolving tool issues with the customer support.

Confidential

Product Feedback Analyst

Responsibilities:

  • Categorizing customer feedback in different buckets to identify the top product issues
  • Creating yearly, monthly and weekly reports based on the top issues, for product teams.
  • Providing information to customer support, helpdesk, on the issues that were resolved.

Confidential

Radio Frequency Engineer

Responsibilities:

  • Analyzing, troubleshooting, improving quality of Confidential Log Video Amplifiers.
  • Working in Hybrid Lab on microwave testing equipment e.g. Scalar Network Analyzer, Sweep Oscillator, ESS System, Modulators and Pulse Generators.
  • Debugging and repairing analog and digital circuits. .

Confidential

Electronics Engg. Lecturer

Responsibilities:

  • Delivered lectures and conducted labs for a class of Confidential students.
  • This job required good communication and leadership skills.
  • Subjects taught: Signals & Systems, Electronic & circuits, control systems & electric machines

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