SUMMARY

• Sr. Business Analyst with 8+ years of experience distributed across general IT and IT applications in Healthcare and Retail sectors.
• Experience in working closely with Project Stakeholders, SMEs and Technical Teams to understand and communicate the requirements & specifications for new applications.
• Hands - on experience in eliciting and documenting Business Requirements, developing Use Cases as inspired by interactions with relevant stakeholders.
• Sound proficiency in analyzing and creating Sequence Diagrams, Activity Diagrams, Data & Business Flow Diagrams using Confidential Visio.
• Adept at creating and transforming project requirements and user specifications into designed models with OOAD unified Modeling Language (UML) using tools like Enterprise Architect, Smart Draw, Confidential Visio, and IBM Rational Rose.
• Strong knowledge of various SDLC methodologies such as Waterfall, Rational Unified Process (RUP) and Agile procedures.
• Highly skilled in structured planning methods for project evaluation including GAP Analysis, SWOT Analysis, Feasibility Analysis and Risk Analysis.
• Recurrently conducted Joint Application Development (JAD) Sessions with end-users, SMEs and development team for project meetings, walkthroughs and client interviews.
• Excellence in conducting User Acceptance Testing and verifying performance, reliability and fault tolerance issues.
• Sound familiarity with testing tools to design and develop Test Plans and Test Scripts.
• Well experienced in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Extensive knowledge in data collection, analysis and evaluation, analytical problem solving, decision making, and interpersonal skills with ability to interact with individuals at all levels.

WORK EXPERIENCE:

Confidential, Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Collaborated with management and business stakeholders to define scope, analyze requirements, evaluate feasibility, and determine strategic need.
• Guided the project team with business needs and project objectives to identify and refine requirements, and developed and maintained a project management plan.
• Conducted meetings and workshops to discuss high-level requirements.
• Reviewed requirements and understood technical recommendations and constraints, and developed comprehensive and accurate functional specifications, data mapping and process flows.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Managed scope and user expectations by ensuring requirements can be met within existing project budgets and timeframes.
• Developed and maintained core deliverables including but not limited to Status Reports, Schedules, and other key stakeholder presentations/communication.
• Created reports from Google Analytics and other platforms.
• Monitored load times across the site and worked with the development team to trouble-shoot issues and made recommendations.
• Supported the maintenance and enhancement schedule working with internal IT and QA teams along with 3rd party partners.
• Researched and resolved system issues and performed application testing as necessary.
• Identified gaps and performed Gap Analysis with respect to CMS requirements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Involved in maintaining and cleaning up of the regression Test Cases, i.e., identifying the redundant or irrelevant Test Cases.
• Used JIRA for logging defects and tracking them.
• Involved in enriching User Generated Content for tumi.com.
• Worked extensively on User Acceptance Testing, Regression testing, Negative testing, Integration testing and JAWS testing.
• Processed orders and Validated them based on transaction rules.
• Efficiently handled SEO initiatives for tumi.com.

Environment: MS Visio, MS Office, SAP, Amplience, Attask, JIRA, GT Metrix, Cross view customer care, Confidential Project, Hybris, Certona, TMS, Attraqt Power reviews.

Sr. Business Analyst

Responsibilities:

• Created a comprehensive requirement document for each request to reference the logic used to create the report.
• Gathered requirements from various business users through questionnaire and interview methods.
• Worked with the requestor to document the Business Requirements.
• Performed GAP Analysis of the AS-IS and To-Be systems to understand the key findings, short-term considerations, and long-term considerations with benefits.
• Interacted with Business Users and Subject Matter Experts (SMEs) for better understanding of individual subject areas and modified specifications to reflect accurate user needs.
• Worked with the requestor throughout the process and served as their primary point of contact for Enterprise Reporting until the completion of the request.
• Updated and monitored the changes in Amerigroup’s Change Management (JIRA/CNR).
• Worked on creating the Technical Specification Documents by performing data mapping.
• For the reports that were already in production, I performed reverse engineering (backward mapping) by mapping the code to the tables and the fields.
• Worked with cross-functional teams for building Use Cases, demonstrating the Business Requirements, developing Business Models.
• Designed and developed Business Flow Diagrams, Activity Diagrams, Sequence Diagrams, and Object-Oriented Models using Confidential Visio.
• Retrieved data from database for data validation and data integrity tests using SQL queries.
• Worked closely with the Project Manager to keep track of the project by making sure that the deadlines were met.
• Conducted weekly status meetings and touch point meetings to discuss outstanding technical issues and deadlines to be met.
• Documented functional and technical designs and also user guides.
• Worked closely with project managers to assist them with project plans, budgeting, scope creep, feature creep, feasibility analysis-schedule, and technical, economical and operational feasibility study.

Environment: Confidential SQL Server 2008, SSRS, SSIS, Confidential Office Suite, Confidential Visio, Exploring Facets, JIRA.

Business Analyst

Responsibilities:

• Accumulated system requirements from various departments through surveys, interviews, and JAD sessions.
• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validated the needs of the business stakeholders.
• Worked with Project Manager to identify best approach for gathering requirements and estimated project size using UCP Analysis.
• Created Business Requirement Specifications and Functional Specifications Document using Confidential Office Tools.
• Prepared Process Flow/Activity Diagrams for existing system using Confidential Visio and re-engineered the design based on business requirements.
• Responsible for meetings with Users and Stakeholders to identify problems, resolve issues and to improve the process to ensure a stable and accurate solution.
• Designed the non-functional requirements of the application through mock-up forms for better illustration of the application.
• Developed Use Cases and documented them using Confidential Visio.
• Updated and modified progress and resources allocation in Confidential Project for the team.
• Created sample Wire Frames to make system better understood by Business and Technology Teams.
• Performed GAP Analysis to identify the gap between the optimized allocation and integration of the inputs and the current level of allocation.
• Designed High-Level design for new process, integrating with Legacy and Facets.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created and conducted technical/non-technical presentations to the management and training workshops for the clients.
• Provided end-user support via email or phone and helped the team develop and document.
• Coordinated with Test Coordination Center to set up and follow up on daily, weekly and monthly reports.
• Conducted User Acceptance Testing (UAT) with clients and organized customer satisfaction.
• Worked on HP Quality Center to log bugs and raise tickets.
• Suggested measures and recommendations to improve the current application performance.

Environment: Confidential Access, Confidential Visio, Confidential Excel, Confidential Project, Confidential PowerPoint, RUP, UNIX, Oracle Pl/SQL, UML, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest 2002.

Business Systems Analyst

Responsibilities:

• Gathered and wrote functional/business requirements used by engineers and programmers on multiple ecommerce applications as well as collaborate with User Experience/Interface designers to develop wireframes/schematics that support such requirements.
• Coordinated workflow across ecommerce, IT, UI, retail and UAT teams.
• Performed analysis of several websites like eBay, Amazon, Costco, Target, JCPenney, Macy, Levi's, Calvin Klein, US POLO, etc. to identify competitive advantages and value addition to Walmart.
• Provided product support to Enterprise, Supply Chain, and Order Management Applications.
• Partnered with continuous product engineering teams on investigating systemic issues.
• Created and executed SQL queries to find clues on what may be causing the opportunity.
• Involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
• Created internal monitoring alarms and reports by designing queries using SQL.
• Worked on Gathering and documenting PCI regulations and requirements for credit card payments.
• Worked with key Business Stakeholders, engineering development, and PMO on developing system enhancements.
• Participated and provided signoff based on User Acceptance Testing results.
• Performed GUI testing and analyzed end-to-end functionality by testing the application manually.

Environment: SQL Server 2008 R2, .NET 4.0, UAT, Google Apps for Business, Windows, Agile, JAD, Confidential Visio, Confidential Office Suite.

Business Systems Analyst

Responsibilities:

• Followed a structured approach to gathering and formalizing Business Requirements expressed by Managers, Process Owners and Operational Users of the information system.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Worked on Requirement gathering and analysis for Identity and Access Management tools implementation.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Assured that all Artifacts were in compliance with corporate Agile Policies and guidelines.
• Developed procedures for processing of data and made Process Flow Diagrams.
• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Analyzed the AS-IS system to prepare a TO-BE system concept.
• Captured core business process information, business rules, business entities and other relevant information.
• Assessed risks, costs and potential benefits of alternative business process.
• Developed Functional Specifications and Q/Testing Requirements.
• Developed Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace each software requirement.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Developed Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements.

Environment: UML, Clear Quest 6.0, HTML, Confidential Word, Confidential Excel, Confidential Project, Confidential Visio, Rational Requisite Pro, Rational Rose.