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Administrator Resume

La Crosse, WI

Dedicated, self-motivated, and detail-oriented Insurance Claims Management professional with 19+ years of successful experience in the field. Exceptional management, leadership, and organizational skills to support company goals and procedural compliance. Adept in problem solving, conflict resolution, and time management. Additional keys to success include:

  • Significant strength in recruiting, hiring, training, and evaluating personnel.
  • Interact well with management staff, co-workers, and the general public with diversified backgrounds, cultures, and personalities.
  • Analytical, thorough, and efficient with excellent communication (written and verbal) capabilities.
  • Attentive listener and expert negotiator who excels in contract management and claims reporting.
  • Highly adept in contract management, negotiations, and claims reporting while easily managing multiple cases at once and providing follow-up until successful resolution.
  • Work closely with vendors and other supportive agencies to provide optimum claims servicing and customer relations.
  • High degree of professionalism with an established record for satisfaction and results.


Confidential,La Crosse, WI
Claims Administrator
Provide customer service/claims processing for policyholders, claimants, and assigned representatives. Plan, coordinate, and conduct daily activities in a manner consistent with company vision, policies, and procedures. Manage and direct staff of claim personnel and conduct employee evaluations. Prepare and administer departmental budget and maintain expenses within specified allotments.

  • Manage multi-line claims processing including liability, auto, home, business, workers compensation, and farm lines.
  • Mentor and coach staff as needed and meet all corporate goals and objectives.

Confidential,La Crosse, WI
District Casualty Claim Manager
Supervised claim staff and operations within assigned district handling multi-line claims and upheld all corporate policies, procedures, and mission. Established and maintained positive relations with field force, policyholders, and the general public.

  • Mentored and coached staff as needed and encouraged personal career growth and development.
  • Accountable for $5M in open reserves and processed over 15,000 claims on an annual basis.
  • Specialized in commercial liability claim handling.

EARLY CAREERincluded 4 promotions with American Family (the 14th largest Property and Casualty Company in the nation).


Bachelor of Arts Degree
Major: Economics
Minor: Business Administration
Confidential- Eau Claire, Eau Claire, WI
Associate Degree in Casualty Claim Law - Confidential

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