SUMMARY:

• Over 8 years of experience as an accomplished leader and facilitator between Business and Information Technology by effectively collaborating, facilitating, leading and coaching multi - diverse teams.
• Experienced in conducting Data Analysis, System Analysis, GAP Analysis, and Risks Analysis.
• Strong knowledge of the Software Development Life Cycle methodologies in Agile and Waterfall models.
• Extensive experience in Project Management, Gathering Requirements, Data Modeling, Business Process Flows, and Implementation Plans.
• Proficiency in writing Business Requirements Document (BRD), Use Case Specification Document, Functional Requirement Document (FRD), Requirement Traceability Matrix (RTM), Data Dictionary, Disaster Recovery, SWOT Analysis.
• Experience with SQL queries for Data Analysis and modification.
• Extensively worked on the creation of Narrative Use Cases, Data Flow Diagrams, Activity Diagrams, Work Flow Diagrams and Sequence Diagrams to define the Business Process Model and Notation and Data Process Model using UML Rational tools/ MS Visio.
• Skilled in Feasibility Studies, Document Generation, Conducting Joint Requirement Planning (JRP), Joint Application Development (JAD) Sessions for requirements gathering, analysis, and design through interviews, workshops with user(s), subject matter experts (SME's) and business stakeholders.
• Skilled at performing SWOT Analysis, GAP Analysis, Root Cause Analysis, Impact Analysis, and Cost Benefit Analysis along with knowledge of process work flow tools and techniques.
• Adept in creating Use Cases, Test Cases, Test Plans, Wireframe Diagrams, Sequence Diagrams, Class & Object diagrams, Activity Diagrams, and Collaboration Diagrams using MS Word/Visio.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Worked on the Testing Lifecycle including Black Box, Gray Box, White Box, Unit Testing, Parallel Testing, Usability Testing, Performance, Load, Stress Testing.
• Proficiency in conducting the GAP analysis, User Acceptance Testing (UAT) and SWOT Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Hands-on experience in different tools and technologies in the space of Business Intelligence (Business Objects Enterprise), DBMS (Oracle, SQL Server, PL/SQL), Managerial Software Tools (MS Office Suite), Data Modelling (MS Visio).
• Proficient in Business Process Modeling, Documentation and Testing using Rational Suite (Rational Rose, Requisite Pro, SoDA, ClearQuest, Robot) as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, St. Paul, MN

Responsibilities:

• Worked with Project Manager, Product Owner to better understand their needs and present solutions using SDLC approach in the development of AGILE (Scrum) methodology and documentation strategy.
• Identified functional or operational gaps through competitive analysis, research, monitoring industry trends and prioritizing customer's requests.
• Articulated business requirements from User interviews and Brainstorming workshops, and then converted requirements into Technical Specifications from developers.
• Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project planning.
• Documented business artifacts utilizing industry best practices to ensure usability, scalability and maintainability.
• Performed GAP Analysis for the modules in production, conducted a feasibility study and performed Impact Analysis for the proposed enhancements involved in the creation and maintenance of the workflow plans and artifacts.
• Conducted JAD sessions with SMEs, Scrum Masters, Product Owners, Architects and SOA developers for requirements gathering.
• Gathered requirements from the Product Owner, Quality Managers and developed the product backlog, created sprint backlog & managed User Stories along with the Product Owner.
• Created EPICS User Stories, simple User Stories and tasks for decomposing requirements for better understanding for the development team and testing team.
• Coordinated with development team to help them better understand the requirement and corresponded management of project on MS SharePoint.
• Maintained and kept track of stakeholders' request for enhancement and changes using Unified Change Management tool (UCM) such as Rational Clear Quest.
• Performed Basic Sanity Testing via navigation and workflow of the application and wrote Test Cases and Test Scripts for the User Acceptance Testing (UAT).
• Tracked daily issues, dependencies by entering and updating issues (Epics, Stories, and Tasks) onto JIRA Agile Application.

Environment: Agile, UML, Performance Plus, JAD, SharePoint, MS Office, MS Project, Crystal Reports, Business Objects, Windows 7/XP/Vista.

Sr. Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Coordinated with client’s business team and technical team for requirement analysis.
• Gathered Business Requirements from business users that provided appropriate scope of work for technical team to develop prototype.
• Prepared BRD with extensive details based on the requirements gathered.
• Wrote clear, concise detailed Software Requirements Specifications, Functional Requirements Specification (FRS) Documents and user documentation.
• Coordinated with client’s business team in validating the new UI designs and optimized the client-side validations.
• Analyzed business requirements with MS Visio to segregate them into high-level and low-level Use Cases.
• Assisted Project Teams in preparing User Interface Design and Use cases.
• Facilitated Daily Scrum Meetings, Sprint Planning, Sprint Review and Sprint Retrospective.
• Worked with Product Owner on Artifacts such as Product Backlog, Spring Backlog, Sprint Burn Down, and Release Burn Down.
• Worked with Product Owner and Business Team in prioritizing and grooming of product backlogs, and also helped in prioritizing the user stories using MoSCoW and Planning Poker techniques.
• Assisted the QA team by providing positive and negative test cases, prepared RTM to match used cases to all the test cases.
• Created SQL queries to create and manage data for around 250 tables.
• Conducted Scrum Meetings with Technical Teams, Non-Technical Teams and SMEs to clarify business rules & solve impediments.
• Worked in Rally to generate User Stories out of the Functional Requirements.
• Coordinated with the product owner in backlog management/grooming and continuous delivery of features and also maintained burn down chart and team velocity.
• Facilitated Backlog Grooming, Daily Scrum Meetings, Sprint Planning, Sprint Review, and Sprint Retrospective.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensure that critical requirements are not missed.

Environment: J2EE, JavaScript, SQL Queries, MS Office, HTML, XML, Crystal Reports, SharePoint, Oracle, Web Sphere, JIRA, Confluence, MS Visio.

Business Analyst

Confidential, Juno Beach, FL

Responsibilities:

• Conducted JAD sessions and acted as the lead facilitator for project meetings for eliciting requirements.
• Facilitated requirements (business and functional) review sessions and walkthrough with the business team as well as technology team to allow different stakeholders to communicate their perspectives resolve any issues and come to an agreement quickly.
• Participated in design review sessions and the test case review sessions to ensure all the requirements had been captured and clarified the scope of the project as needed.
• Worked on creating the Data Mapping document (Source-Target Mappings) from the Source to Target system which comprised the definition of every column on target system, their significance and corresponding source column.
• Worked closely with Data Architects and Development Team, helping them understand the exact business functionality that needs to be developed.
• Collaborated with the test team to review the test cases and ensured their alignment with the requirements.
• Gathered requirements and was responsible for design and development of database objects.
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.
• Involved in Data Mining/dimensional Modeling, Data Extraction/Transformation/Loading (ETL), OLAP operations like rollup, drill down, slicing/dicing, pivoting using BI tools and Business Intelligence Reporting using Tableau.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.

Environment: Informatica Power Center 9.1/8.6.1, Oracle 10g, TOAD, SQL Server 2000/2005, SQL Plus, PL/SQL Developer, Netezza, MS Access, Windows NT, Shell Scripting, Autosys.

Business Analyst

Confidential, Boston, MA

Responsibilities:

• Facilitated Joint Requirements Planning (JRS) sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental review.
• Created requirements documents such as BRDs, SRSs, IT architecture and Business Process Flow (As-Is and To-Be) documents for the integration and change management process.
• Managed the requirements and the traceability matrix using Rational Requisite Pro.
• Used Visual Studio for Mock Screens and Wireframes, and used them for knowledge transfer to the developers. Designed Use Case Diagrams and wrote their specifications in the Use Case Specification documents using UML/Visio.
• Conducted workflow, process flow and GAP Analysis to derive requirements for existing systems enhancements.
• Designed and developed dashboard for real-time stock information by embedding AJAX in the java script as well as access to 10-year stock information, trends & behavior.
• Created technical documentation like Detailed Design Specification and Software Requirements Specification.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Met with business stakeholders to gain consensus on new product functionality, and prioritized them based on business needs.
• Designed the Test Plan and Test Cases for all processes and Web Services.
• Performed Data Analysis and Data Mapping to generate Crystal Reports.
• Prepared Project Documentation like Project Charter, Business Systems Design Report, required traceability matrix, Release Notes, minutes of meetings, action item logs, issue logs, End User Training Materials utilizing MS Word.

Environment: MS Visio, MS Project, Windows XP, SQL Queries, PLSQL, Install Jammer, XML, VB, Java, SSRS, SSAS, .Net, HP Quality Center.

Business Analyst

Confidential, Mechanicsburg, PA

Responsibilities:

• Participated in all semi-annual and off-cycle releases by understanding project requirements, ensuring the business case was valid, and documented the benefit according to the PDP.
• Performed extensive GAP Analysis to identify the business rules and determined the risks and assisted the PM in budget and resource planning.
• Involved in UI enhancement/definitions and dependencies using MS Visio.
• Created extensive SQL queries for data retrieval, manipulation, and reporting.
• Created and transformed business requirements into Software Requirement Specification (SRS).
• Worked extensively in Agile methodology for effective software development to deliver business value while incorporating constantly changing requirements.
• Managed User Acceptance Testing (UAT) including the review of requirements documentation, authoring, and executing test cases, tracking defects, validating test results and creating supporting documentation with a focus on detail transaction processing.
• Gathered and document requirements for to back-end data output related to Authorization, Settlement, Pricing & Reporting.
• Confirmed all client documentation revisions resulting from new developments.
• Ensured that all changes were communicated and agreed upon internally with BT and Client facing teams.
• Participated in all semi-annual release client-training events by providing Subject Matter Expertise during Webinars or Live Events.
• Participated and contributed in Daily Scrums, Sprint Meeting and Sprint Review Meetings.
• Responsible for organizing the Quality Analyst (QA) walkthrough to explain proposed changes.
• Coordinated with the test team to check the weekly status and report the same to the project manager.
• Performed system and regression testing by creating Test Plans and Test Cases to ensure all the functional requirements were met and valid.

Environment: Oracle, Agile, Scrum, SQL, MS Visio, MS Office, UML, Windows XP, HP Quality Center, Rally

Business Analyst

Confidential, Rockingham, NJ

Responsibilities:

• Addressed the changes made to the Medicare program and created requirements mapping to that of the system requirements.
• Gathered and documented business requirements from SMEs, user groups and vendors via workshops, interviews and surveys.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the project.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Benefits Administration, Health Claims Group, HIPAA Administration, Health Policy and Program Evaluation Team and Data Management Group.
• Created Functional Specifications for the 834 enrolment files with their changed benefits in the Medicare program.
• Gathered and documented requirements for Pharmacy benefit managers (PBMs) for health insurance carriers.
• Submitted change requests and worked with change request records in Clear Quest.
• Participated in entering, tracking system defects in Rational Clear Quest.
• Involved in Configuration Management, Requirement Management and Analysis.
• Provided technical and procedural support for User Acceptance Testing (UAT).

Environment: Rational Requisite Pro, MS Visio, MS Project, SQL, Windows XP, MS Office.