SUMMARY:

• Experienced logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service.
• Also, a Results driven Junior Business Analyst with more than one year of experience in gathering requirements, system development life cycle, and managing change requirements.
• Extensive experience working successfully on diverse teams and on independent assignments.
• Able to work in fast - paced, high intensity environments and manage multiple priorities simultaneously.
• Display and possess model leadership and management skills with the ability to contribute to the success, and growth of a reputable organization that is committed to excellence.

TECHNICAL SKILLS:

• Vendor management
• Team Player, Self-Motivated
• Results-oriented
• Detail-oriented
• Works well independently
• Customer service-oriented
• Rate negotiations
• Decisive and proactive
• Automotive logistics and procedures knowledge
• Budget management
• Inventory tracking

PROFESSIONAL EXPERIENCE:

Junior Business Analyst- Independent Consultant

Confidential, Glen Burnie, MD

Responsibilities:

• Ensure proper process implementation to increase customer satisfaction. Effectively track and manage changes in requirements and scope of business need. Regularly participate in joint application requirements session with Company owner.
• Documented process flows and developed requirements for functional improvements and enhancements.
• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
• Elicited stakeholder feedback and input through interviews and surveys.
• Developed organizational change management strategies.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
• Developed metrics used to determine inefficiencies and areas for improvement.

Senior Fleet Relationship Officer

Confidential, Lagos. Nigeria

Responsibilities:

• Reviewed new customer orders and requests and manually entered data into a centralized database.
• Negotiated contracts with outside providers to minimize costs to the company and customers.
• Defined appropriate metrics and measurements to drive results.
• Forwarded client-related quality and service issues to the appropriate manager for resolution.
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
• Acted as a liaison between logistics, carriers and customers.
• Coordinated returns between origin and interim transportation departments.
• Wrote weekly and monthly global transportation reports.
• Prepared invoices for all customers in the logistics department at the end of every month.
• Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
• Built partnerships with local organizations to increase company offerings and improve services.
• Completed and followed up on all registration and traffic documents.
• Defined appropriate metrics and measurements to drive results.
• Oversaw scheduling for the day-to-day activities of 1250 transportation employees.

Acting Head

Confidential

Responsibilities:

• Analyzed each department’s training needs and developed new training programs based on the analysis.
• Designed training modules that implemented strategic business practices and organizational behavior training concepts.
• Monitored training costs to maintain the training budget.
• Managed the training calendar for the entire fiscal year.
• Created effective training course objectives, course content and all materials.
• Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.
• Led trainings for up to 7 employees on a weekly basis.
• Supervised an average of 5 training specialists in the Manpower Development department.

Confidential

Responsibilities:

• Established clear lines of communication between business and clients.
• Developed productive relationships with key account holders.
• Maximized operational effectiveness across territory.
• Assessed effectiveness of sales representatives and Fleet Team.
• Submitted monthly reports to senior management.
• Reviewed and renegotiated key contracts.
• Supervised local managers and Maintained regional stock levels.
• Identified inefficiencies and made recommendations for process improvements.
• Mentored, coached and trained 30 team members and 100 plus chauffeurs.
• Built and maintained effective accounts receivable and cash flow monitoring systems.
• Boosted company efficiency through technology upgrades and process improvements such as Tracking software.
• Recruited, hired and trained 10 new employees for Marketing Unit and Operational Unit.
• Monitored project schedules for 100 plus projects at a time.

Marketing Executive

Confidential

Responsibilities:

• Increased conversion rates by 45% through various contests and promotions.
• Created an official company page on Facebook to facilitate interaction with customers.
• Increased sales by 50% by launching the know your customer marketing campaign.
• Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
• Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
• Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.