SUMMARY:

• Seasoned professional with over 20 years of experience in business/investigative analysis in the Healthcare and Security industry. Highly productive achiever who works well with little supervision. Exceptional written and communications skills. Ability to establish rapport with management, associates and clientele. Has reputation as an assertive leader who easily identifies and responds to business needs.
• Demonstrated skills in:
• Broad range of experience covering business and functional requirements gathering/analysis, project management, business/process/data/system modeling, testing, business/data architecture, data - warehousing, system development life cycle, retail, and training.
• Excellent organizing, planning, presentation, consensus building and interpersonal skills.
• Proven skills toward personnel management, training employees, teamwork, team building, problem solving in a technical oriented work atmosphere.
• Articulate functional guidelines to a production support team in a complex healthcare institution.
• A very decisive, quality-focused team leader with the ability to communicate and establish relationships with colleagues, customers, and all levels of an organization.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Data/Business Solutions Analyst Jr.

Responsibilities:

• Facilitated in gathering moderately complex business requirements by defining the business problem, identifying data requirements and isolating data elements.
• Maintained and assisted in the development of moderately complex business solutions, which may include data, reporting, business intelligence or analytics.
• Performed moderately complex data manipulation using standard data extraction and analytical tools and techniques.
• Developed intermediate business knowledge of the functional area and processes to understand the application of data information to support business function.
• Supported the implementation of technical data solutions and standards.
• Supported data governance, integrity, quality and audit functions.

Confidential, Newington, CT

File Transfer Specialist

Responsibilities:

• Supported business operations for internal and external customers.
• Used analytical skills to diagnose problems with file transferring data to other departments.
• Updated SOS policies/processes/procedures to maintain the changes in the new process developed.
• Used VBA to create seven new processes to increase productivity by 75 percent for multiple jobs.
• Increased productivity within the department by 30% within a year

Confidential, Rocky Hill, CT

Business Analyst, ETL Data Warehouse Analyst

• Used analytical skills to diagnose problems with ETL process.
• Used technical skills to develop and update solutions to the current ETL process.
• Supported business operations for internal and external customers.
• Utilized Oracle to obtain data necessary for daily warehouse data loads.
• Updated ETL policies/processes/procedures to standardize process for all data mart loads.
• Updated and modified existing current Data models using MS ACCESS, DB2 and SQL.
• Modified existing data loads using DB2 and SQL to complete data extraction in a timelier manner.
• Used Salesforce to update Microsoft Word, and Excel documents, used by different areas including marketing.

Confidential, Bloomfield, CT

Business Project Analyst

Responsibilities:

• Defined analysis for transition from one vendor to another vendor.
• Used analytical skills to increase productivity of existing process.
• Developed a process to move data captured by SAS to Microsoft Access database.
• Supported business operations for internal and external customers.
• Used Salesforce to notify different divisions of completed Microsoft Word, and Excel documents.
• Assisted with researching analyzing policies/processes/procedures to standardize and develop best practices for organization using MSACCESS and SAS Enterprise 13.

Confidential, Woburn, MA

Investigator

Responsibilities:

• Provided professional, expedient, and legal investigative services as requested by clients.
• Performed case reviews to determine case objectives.
• Conducted surveillance of both stationary and mobile subjects in a covert manner.
• Obtained professional, quality video and photographs which meet the requirements of clients and guidelines of court evidence.
• Typed concise and accurate reports depicting all aspects of the progression of an investigation.
• Maintained daily contact with management regarding case activity.
• Maintained professional attitude and appearance when representing the company to clients, court personnel, and others during work related interaction.
• Scheduled appointments and conducts recorded interviews with claimants, insureds, witnesses and third parties.

Confidential, Hartford, CT

Manager

Responsibilities:

• Growing retail company accumulating profits in excess of $4B
• Developed and maintained company standards to promote growth and stability with company assets
• Achieved a 10% profit gain while maintaining sales targets
• Managed the development of two persons to effectively manage company assets and promote increase profits for the company
• Provided quality products for the customers
• Protected assets while increasing profits for the company
• Strengthened the communication process needed to collect and increase profits for the store
• Increased the stores value within a short timeframe not performed in over 2 years

Confidential, New Britain, CT

Security Supervisor Officer

Responsibilities:

• Monitored security officers to enforce security/safety programs that enable the company’s assets to function according to the guidelines, quality standards, and operating objectives of the company and to ensure security provider is providing adequate supervision of security officers.
• Implemented security/safety improvements that benefit the company’s assets, visitors, tenants and employees as directed by Director of Security.
• Developed and maintain positive relations with officers, tenants, contractors, local law enforcement, community and groups or associations that benefit the company.
• Monitored entrances and exits; communicated open and honest to all situations to prevent unapproved or unlawful entry; control entrances, the movement of people, vehicles, and parking.
• Instructional and supervisory ability.
• Assigned patrol site, on foot or in a vehicle, checking for unsafe conditions.
• Protected scene of incident during accidents, emergencies, for security investigations with appropriate personnel and according to client and local law enforcement guidelines.
• Inspected security officer logs/reports as required by the client and Director or Security.
• Reported incidents of suspicious activity by officers to client representatives, company management, life/safety personnel or public safety authorities.
• Responded to incidents of; fire, medical emergency, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents or conditions.

Confidential . Hartford, CT

Senior Investigator/Business Analyst

Responsibilities:

• Obtained, manipulated and maintained Microsoft Access database on provider’s/members information for all investigations.
• Used SQL coding to pull data from different data platforms to perform analysis and place into existing company format.
• Used SQL coding within Microsoft Access to obtain and separate data received from different data platforms.
• Built canned SAS Macro’s and SAS programming queries for investigative reporting on IBM Intelligent Decision Server.
• Played a key role in the planning, User Acceptance Testing (UAT), and implementation of system enhancement and conversions.
• Troubleshot, diagnosed and resolved minor computer software/hardware problems.
• Worked with legal counsel, Health Plans, claim office staff, information systems personnel, and medical staff to execute investigations and implement resolution plans.
• Assisted State/Local authorities by data retrieval, investigative assessment and documentation as requested.
• Created process work flows, functional specifications, responsible for preparing software requirement specifications (SRS), functional specification document (FSD) and final design document.
• Assisted the Project Manager in creating a detailed Project Plan for case tracking software.
• Extensively used Microsoft Office for financial models and valuation techniques; probability and statistics, basic sales and marketing.
• Performed balance sheet usage analysis and reserves calculations.
• Creating activity use case diagrams, sequence diagrams to capture the behavior of the use cases using Rational Rose and ClearCase.
• Prepared business process models including modeling and technique for building the models.
• Worked with all members of a project team including following the project through the systems development life cycle.
• Maintain SOX compliance on documentation of data requirements, data management plan, scope of the project, and functional requirements document.

Environment: MS Office (MS Word, Excel, Powerpoint, Viso, Sharepoint, Outlook), Lotus notes, Cognos, MS Project, Windows, SQL, HTML, DB2, Oracle, Salesforce