SUMMARY:

• Business System Analyst with over 8 years of experience IT/Software Development Life Cycle (SDLC): business and systems analysis, system design, testing and implementation of projects in Telecom and E - commerce
• Certified Scrum Product Owner (CSPO)
• Ability to sift through data, identify critical information, develop hypotheses, apply relevant techniques, and perform rigorous analyses quickly and consistently
• Good understanding of the AWS environment, including VPC, EC2, EBS, S3, RDS, SQS, Cloud Formation, Lambda and other cloud services with DevOps tools like Jenkins
• Experience working with business and system requirements, writing supporting user stories, executing sprint activities (Agile delivery model), planning and facilitating, UAT and supporting deployment activities along with post deployment business validation
• Experience in API documentation for enterprise web services and exposed various capabilities as Web Services using SOAP/WSDL. Experience working with web services using SOAP, WSDL and XML to process, validate, parse and extract data
• Experience in JIRA Administration, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration
• Facilitate Joint Application Development (JAD) sessions, power point presentation, requirement reviews, and customer interviews to accelerate and simplify the requirement gathering process.
• Efficient in gathering, eliciting, managing Business requirements, Functional requirements, User Requirement specifications by using various BA Tools (Business Analysis Tools).
• Produce RACI reports to discuss, agree and communicate the roles and responsibilities
• Participate in Object Oriented Analysis and Design (OOAD) in UML with emphasis on use case diagrams, state diagrams, sequence diagrams and activity diagrams.
• Administer test cases, test scripts and resolve User Acceptance Testing (UAT) issues by communicating with QA team.
• Actively involved in conducting GAP analysis, User Acceptance Testing (UAT) and Risk analysis.
• Successfully created Use Cases, UML diagrams, Functional Requirement Specifications (FRS) and User Requirement Specification (URS) documents and implemented processes, procedures, guidelines and policies for the Development and QA Teams.
• Acquire proficiency in writing SQL queries to manipulate Oracle database and reporting tools.

TECHNICAL SKILLS:

Business Modeling Tools: Microsoft Visio, Blue Print, MS Project, Tableau, R

Business tools: Service Now, Jira, MS SharePoint

Database Tools: SQL Server Management studio 2012, Oracle 9i/10/11g

Web & J2EE Technologies: HTML, XML, JavaScript, CSS, EJB, JSP, Java Beans, Web Services (WSDL, SOAP)

Operating System: Windows95/98/00/XP/NT/7 and UNIX (basic)

Languages & Frameworks: Python, JAVA, SQL, C, C++, XML, XST, Spring MVC, Hibernate

Other Tools: MS Office Suite (Word, Excel, Access, Power point, MS Projects)

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Bridge the gap between business problems and XPO’s systems by both defining and drafting requirements while assisting to implement new solutions
• Analyze data and processes to provide recommendations on system modifications and designs and work with business and QA to prepare test plans and evaluate test results for application implementations
• Lead multiple requirements gathering sessions and follow to project completion and with functional users to design, develop, test and implement applications and process changes
• Work closely with application developers and participates in every step of the product development life cycle from design through testing and release while working on system intricacies from user interface functions and background processes to supporting database
• Perform technical analytics related to data analysis, data mining, and source to target mapping, maintain context process and system diagrams
• Participate in development of project plan/timeline, provide support and work with systems personnel to implement design and participates in development of project plan/timeline

Sr. Business Systems Analyst

Responsibilities:

• Work with Direct Procurement/Factory Payments (TradeSphere Finance/Coupa) to develop integration context diagrams and associated systems process models and conduct integration testing and User Acceptance Tests (UAT)
• Experience working with global e-Commerce business processes: product attribution, product merchandising, asset management and analytics in OMEGA project by collaborated with users, development, and QA teams throughout the lifecycle
• Worked as apart of Cart2Home team interacting and working with Retail, Digital Global Store, CSP, business, technology and support teams to develop integration solutions including business requirements gathering, prioritize development activities, and execute the development and enhancements
• Analyzed needs, requirements, and downstream reporting impacts of existing and proposed Retail products/services, applications and service offerings, developing technical, structural and organizational solutions to ensure business continuity.
• Experience managing the design and development of functional specifications and process/workflow documentation and partnering with Service Delivery Managers on/offshore
• Experience leading cross-functional teams of analysts, partnering with business teams to identify, define, and document requirements to support project and business objectives
• Identified and documented workflow, process diagrams, information resources, and system specifications and participated in the analysis and definition of efficient, cost effective solutions that support business processes and functional requirements
• Created and maintained complex context process and system diagrams and worked with remote groups such as vendors, other Nike facilities, and or departments to gather and document tactical requirements from the business.
• Worked with systems personnel to implement design, participated in development of project plan/timeline, provided input into project management, communicated project status to management and the business, provided support and participated in change management at department and end user level.
• Created reports and consulted on best practice configuration of systems, configure packaged solutions to unique and complex business requirements.
• Performed complex testing activities including construction of test plans/scripts including the expected results and the validation of test results, communicate and document system changes to the business. Translate system functionality into business relevant language. Lead and participated in SME discussions.

Finance & Business Systems Analyst

Responsibilities:

• Delivered a forecasting tool to manage project cost estimates; compiled project budget data based on actual versus forecast hours for accounting purposes that included collection of key project metrics, defining project resource requirements and maintaining project resource plans
• Evaluated current capital expenditures and prepared reports and projects based on the analysis
• Coordinated with other members of the finance team to review financial information and forecasts and identified trends in financial performance and provided recommendations for improvement
• Responsible for requirements gathering, interviewing, document analysis, work flow analysis, analyzing business and functional needs, developing and documenting data collection and analyzing tools
• Assisted in providing time estimates for project related tasks and provided input into developing and modifying systems to meet client needs and developed business specifications to support these modifications

Solutions Architect Intern

Responsibilities:

• Developed a new HR roadmap to support overall technology architecture strategy for Nike Human Resources
• Audited and created architectural roadmaps for 200 HR applications including SAP HCM, Kronos, Taloe, Tableau, RightNow etc.
• Worked with technical and solution architects to produce technical specifications for custom development and systems integration requirements. Evaluated key architectural approaches, decisions and foundational assumptions, and communicated the associated business and technology implications.
• Applied solution architecture knowledge and skills to design the right architecture for analytic applications and was responsible for collaborating with technical leadership along with Technology Manager and Product Manager to develop the right architecture for HR technology applications
• Investigated trends for in-store and cross channel technologies, performed competitive analysis and established a strategy to drive seamless consumer experience for Customer Digital Technology group and presented the findings to Nike CDT Executive team

Sr. IT Consultant

Responsibilities:

• Successfully negotiated with internal/external clients for business requirement gathering, conducted system analysis and finalized technical /functional specifications and implemented a $ 2M budge module
• Effectively led a complex and technically challenging program to deliver and complete OSS and BSS stack for Orange UK’s fixed lines services with an annual operating budget of $ 3M
• This project mainly dealt with the services rendered for Wholesale/Retail Billing. British Telecom Portal billing system was used for tracking the usage, rating the events, billing the customers and collecting the amount using and was developed using Java, Spring Web Flow, Hibernate, Java web Service, PL-SQL
• Responsible for building this application from the scratch involving in all the design & architectural implementations. Created preliminary, critical design documents and involved in data gathering during the business analysis and planning phase of the project
• Worked on generating the web services classes by using Service Oriented Architecture SOA, WSDL, SOAP and tested web services request/response using soap UI
• Wrote unit test cases using JUNIT Framework as a part of development testing and also provided post implementation support
• Designed and developed several critical enhancements and followed java coding standards for scalability, reusability and ease of maintenance.

IT Consultant

Responsibilities:

• Developed a new tool to track the SLA (Service Level Agreement) vs. Timing during the recession period as a value added service through which client saved 20% of the revenue previously used for monitoring vendors
• Provided application support and maintenance for Sony Ericsson’s PLM project that helped company save $800K
• Designed class diagrams, sequence diagrams and high-level technical documents, created Spring web services to interact with and Java web applications, Involved in documentation, review, analysis and fixed postproduction issues
• Analyzed the requirements and designed class diagrams, sequence diagrams using UML and prepared high-level technical documents.
• Effectively participated in weekly client communications with Business Analysts and preparing the requirement document
• Played a key role in postproduction activities including code optimization, garbage collection, SQL tuning, and improving overall system performance.
• Collected requirements from business team, provide analysis / estimates for the release enhancements as well as created design documents.
• Resolved production defects, provided RCA for the issues reported in the production environment along with the impact analysis.
• Directed interactions with the client and business teams for the requirements clarification and application-related issues.
• Prepare and execute the Unit Test Cases for the responsible modules, coordinates with onsite/offshore testing team during Integration/Regression Testing.