SUMMARY:

• Expertise Business Systems Analysis Project Management Quality Assurance/Testing Process Flows Data Mapping Data Migration Coaching/Mentoring Web - Based Applications Gap Analysis Requirements Gathering User Acceptance Testing Training Industries Healthcare Public Sector Real Estate Manufacturing Financial Services Airline Technical Skills Rational ClearQuest SharePoint QualityCenter TestDirector
• Visio Crystal Reports Enterprise UML TFS Defect Management System Jira HP-ALMQC Solution Manager SOAP UI COBOL SAS Education Bachelor of Science, Computer Information Systems Alabama State University Certifications: Rational Certified Consultant Personal Software Process Certified Real Estate Broker Real Estate Broker
• Senior-level consultant with 28+ years of experience in the information systems field.
• I have full lifecycle experience including analysis, design, development testing, and implementation. My expertise is in business and systems analysis providing organizations with both pre-development and post-implementation support.
• I also have project management experience and experience with web-based applications and development.
• I have served as both a manager and mentor for business and QA analysts and is seasoned in all facets of business analysis.
• I have experience identifying, evaluating and developing systems and procedures, which meet user requirements.
• I have been responsible for planning and executing testing, creating specifications, developing process flows of newly designed systems and providing technical assistance for processing systems.

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Created current state / future state diagrams for in-house and 3rd party applications
• Created and executed SOAP UI test cases to test .net Web Services
• Performed analysis on current state / future state label bar codes to identify gaps
• Created requirements specifications used for documenting system requirements and risk analysis
• Created folder structure for storing documents in SharePoint
• Created data mapping documents to identify gaps and solutions for source to target systems
• Defined API and Web Service requirements needed for print labels using pre-defined Templates
• Gathered requirements for Loftware Label-On-Demand Software
• Attended daily Scrum meetings to collaborate with team members

Confidential

Business Analyst and Test Lead/Consultant

Responsibilities:

• Created validation scope document used to record the validation scope decision
• Developed validation plans used for documenting prescribed and planned validation activities
• Created requirements specifications used for documenting system requirements and risk analysis
• Developed IT change notification worksheets used to determine regulatory review scope and document regulatory review details for changes to IT systems
• Created test plans used for documenting plans to test the system being validated and test scripts to test that the system functions as expected ; developed test reports used for summarizing the results of testing activities called out in the test plan
• Created support plans to define support for the new systems
• Created system configuration specification plans to define the computers, processes, and devices which compose the system and its boundary
• Created user management configuration plans which define the user profiles, privilege’s and preferences
• Served as approver for system documentation
• Created data mapping documents to identify gaps and solutions for source to target systems

Confidential

Lead Business and Quality Assurance Analyst/Consultant

Responsibilities:

• Managed BA and QA teams utilizing the Rational Unified Process Methodology Iterative Process
• Created swim lanes (process flows) of current state and future state
• Served as lead business and QA analyst
• Supervised team of three offshore/onsite QA analysts from Vietnam
• Created Business Requirements Documents, Use Case Models, Use Case Specifications (Functional Requirements), Supplemental Specifications (Non-Functional Requirements), SRS, Test Plan, Test Strategy, Test Scripts and Test Reports
• Reviewed and approved all completed artifacts including use cases, supplemental specifications, SRS, and test scripts
• Administrated Defect Management System
• Created Defect Management queries to display metrics on home page; trained team of supervisors on features of the application
• Documented business rules associated with data elements and their attributes

Confidential

Senior Business Analyst/Consultant

Responsibilities:

• Managed Requirements and Testing utilizing the Rational Unified Process Methodology Iterative Process
• Worked for DHS on the Electronic Health Record Incentive Payment project for hospitals and eligible professionals
• Created and maintained actions, issues, decision, and parking lot logs
• Performed communication and outreach to inform hospitals and eligible professionals of the incentive payment qualifications and timelines
• Gathered requirements via high-level requirements documents and use cases
• Created process flows of new proposed system
• Created field definition documents
• Created and maintained glossary document
• Created folder structure for storing documents in SharePoint
• Mentored business manager on process of gathering requirements

Confidential

Senior Business Analyst/Consultant

Responsibilities:

• Retained on a compliance gap analysis project
• Created and maintained actions, decision, and parking lot logs
• Gathered requirements through business requirements documents
• Created state diagram
• Created pre-and post-gap analysis process flow
• Created field definition document
• Developed and maintained team directory, lessons learned and glossary documents
• Created folder structure for storing documents in SharePoint
• Developed templates for uploading defects into QualityCenter
• Served as Quality Center administrator
• Created customized metrics in QualityCenter
• Served as SharePoint administrator
• Supported the pre-gap and regulations, gap analysis, and gap closure workgroups

Confidential

Senior Business Analyst/Consultant

Responsibilities:

• Worked on data integration and reporting project
• Gathered requirements through business requirements documents
• Created reporting mockups, conceptual Cognos UI prompts, test plans and strategy
• Developed test script template
• Created test scripts for members, assessment and notifications clinical documentation reporting modules
• Created traceability matrix
• Developed defect tracker document
• Created templates for uploading test plans, requirements and defects into TestDirector
• Served as Test Director / Quality Center administrator

Confidential

Lead Business Analyst/Consultant

Responsibilities:

• Gathered requirements utilizing the Rational Unified Process
• Served as lead business analyst for field sales planning and tracking application
• Created business workflows using Visio
• Developed use case specifications
• Performed gap analysis on current state vs. future state
• Created Test Plan, Test Cases, Test Scripts and Test Reports utilizing the Rational Unified Process

Confidential

Lead Business Analyst/Consultant/Mentor/Coach

Responsibilities:

• Gathered requirements utilizing Rational Unified Process
• Trained all business analysts in the clinical and hospital entities on requirements gathering tools and techniques
• Trained QA team on industry standard terms, tools, and techniques utilizing the Rational Unified Process
• Mentored and coached team of 10 business analysts
• Worked with nurses to gather requirements for the following types of clinical documentation applications:
• Prenatal (Fetal Monitoring)
• Pre-Call
• Bookings
• Billing
• Pre-Operation
• Intra Operation
• Transitional Care
• Bed Management in operation room and extended stay
• EPIC
• ADT/PASS
• Scanning storage and retrieval
• Content Management

Confidential

Lead Business Analyst/Consultant

Responsibilities:

• Supervised team of four offshore business analysts located in Vietnam
• Created templates for use cases, supplemental specifications, SRS, and test scripts utilizing the Rational Unified Process
• Created swim lanes (process flows) of current state and future state
• Reviewed and approved completed artifacts including use cases, supplemental specifications, SRS, and test scripts
• Trained team of supervisors on features of the application
• Created data reference tables for new systems modules
• Documented data mapping requirements for seven interfaces
• Documented data mapping requirements for data migration
• Documented business rules associated with data elements

Confidential

Consultant

Responsibilities:

• Gathered requirements for the Specialty Care Service Department, Regional Mail Office Department, Provider Credentialing Department, Customer Service Department and the Nurse Hotline Department
• Created swim lanes (process flows) of current state and future state
• Performed gap analysis on current state vs. future state
• Created impact analysis documentation for the above areas

Confidential

Lead Business Analyst/Consultant

Responsibilities:

• Documented and prioritized requirements for the Cardiac Rhythm and Disease Management Areas
• Served as the lead business analyst and mentored five FTEs
• Created detailed use case specifications, guidelines and templates
• Reviewed and approved use cases and requirements documentation utilizing the Rational Unified Process
• Created traceability matrix between ReqPro and Test Manager
• Identified test scenarios for testing team

Confidential

Consultant

Responsibilities:

• Converted statement of work into use cases and supplemental specifications utilizing the Rational Unified Process
• Performed gap analysis on current state vs. future state
• Created detailed use case specifications, guidelines and templates
• Created swim lanes (process flows) of current state and future state
• Educated business units in use case development

Confidential

Senior BA/Lead/ Consultant

Responsibilities:

• Created Business Requirements Documents, Use Case Models, Use Case Specifications (Functional Requirements), Supplemental Specifications (Non-Functional Requirements)
• Gathered requirements for a new portfolio management system
• Created requirements for Confidential, Confidential and Confidential CRM programs
• Documented descriptions for all tools and artifacts utilizing the Rational Unified Process
• Identified test scenarios for testing team
• Documented ETL and database changes
• Served as the lead business analyst for a team of six employees
• Provided work direction for team of four business analysts

Confidential

Consultant

Responsibilities:

• Gathered requirements for the Case Installation Area and Customer Service
• Documented current state and future state process flows
• Performed gap analysis on current state vs. future state
• Created detailed use case specifications, guidelines, and templates
• Created high-level impact analysis documentation for CEO and board of directors

Confidential

Consultant

Responsibilities:

• Documented high level business requirements for a promotions system
• Created functional requirements documents
• Created user stories utilizing agile methodology for in-store promotions system
• Created test plan and test cases; executed test cases

Confidential

Consultant

Responsibilities:

• Gathered requirements for claim processing system and for provider strategy database
• Documented business requirements
• Created swim lanes (process flows) of current state and future state
• Created detailed use case specifications, guidelines and templates
• Created reporting requirements and templates
• Created data reference tables for new systems modules
• Documented business rules associated with data elements

Confidential

Senior Lead Business Analyst/Consultant

Responsibilities:

• Served as senior business analyst for leasing portfolio management systems
• Documented business requirements utilizing the Rational Unified Process
• Created swim lanes (process flows) of current state and future state
• Performed gap analysis utilizing the Rational Unified Process
• Reviewed, analyzed, and evaluated business systems
• Created use case specifications guidelines and templates utilizing the Rational Unified Process
• Educated and mentored business analysts in use case development

Confidential

Consultant

Responsibilities:

• Served as senior business analyst in the Claims Processing and Eligibility and Benefits Areas
• Documented and prioritized requirements
• Gathered costs and benefits for cost/benefits analysis
• Created current state vs. future state diagrams using UML
• Reviewed, analyzed, and evaluated business systems
• Created use case specifications
• Wrote and executed test scripts based on user requirements
• Ensured new applications were HIPAA compliant
• Developed conceptual UI prototypes
• Documented business rules associated with data elements

Confidential

Consultant

Responsibilities:

• Served as project manager in the Visual Merchandising Area
• Documented senior buyers’ requirements and communicated them to upper management
• Outlined and managed tasks for various areas within visual merchandising and retail groups
• Gathered costs and benefits for cost/benefits analysis

Confidential

Senior Lead Business Analyst/ Consultant

Responsibilities:

• Documented and prioritized requirements for the call center
• Served as the lead business analyst for a team of eight business analysts; provided work direction for the team
• Created current state vs. future state diagrams using UML
• Reviewed and approved use cases and requirements documentation
• Documented and updated gap analysis items in TestDirector
• Analyzed database schema to create requirements for new reports
• Served as a trainer for Crystal Reports Enterprise
• Served as QA manager for a team of testers
• Functioned as administrator for TestDirector defects
• Created data reference tables for new systems modules
• Documented business rules associated with data elements

Confidential

Consultant

Responsibilities:

• Documented and prioritized requirements for Human Resources Area
• Reviewed, analyzed, and evaluated business systems
• Created current state vs. future state diagrams using UML
• Wrote and executed test scripts based on user requirements
• Documented and updated system defects using Rational ClearQuest

Confidential

Consultant

Responsibilities:

• Defined and documented procedures for automated, semi-automated, and manual airports
• Reviewed, analyzed, and selected vendor for bag tags and boarding passes
• Established backup plan for passenger name list transmission failure
• Reviewed, analyzed, and evaluated business systems
• Facilitated user requirements meetings
• Created current state vs. future state diagrams using UML
• Wrote detailed requirements of user needs and program functions

Confidential

Consultant

Responsibilities:

• Reviewed, analyzed, and evaluated business systems utilizing the Rational Unified Process
• Facilitated user requirements meetings
• Created current state vs. future state diagrams using UML
• Created workflow diagrams using UML
• Wrote detailed requirements of user needs and program functions
• Created use case specifications and use case diagrams utilizing the Rational Unified Process
• Wrote and executed test scripts based on user requirements utilizing the Rational Unified Process

Confidential

Call Center Specialist

Responsibilities:

• Documented and prioritized requirements for customer relations and sales
• Established an atmosphere of openness, effective communication, unobstructed vision, leadership, and training to engender good change management
• Defined requirements for web analytics
• Defined requirements and implemented Frequent Flyer CRM Program
• Provided work direction for team of four business analysts
• Created current state vs. future state diagrams using UML
• Developed workflow diagrams using UML
• Authorized front-line staff access to IS systems
• Provided tactical and strategic direction for all systems within departments
• Developed PR-2, including cost benefits analysis
• Forecasted operating budget

Business Analyst

Responsibilities:

• Served as project manager for all customer relations and sales CRM initiatives
• Documented and prioritized requirements for customer relations and sales
• Established an atmosphere of openness, effective communication, unobstructed vision, leadership, and training to engender good change management
• Worked directly with customer to develop SLAs
• Created current state vs. future state diagrams using UML
• Managed and coordinated completion of CSRs
• Developed PR-2, including cost benefit analysis
• Provided work direction for IS staff

Senior Developer

Responsibilities:

• Documented and prioritized requirements for sales
• Worked with asset management to ensure compatibility and reliability of all sales applications
• Developed and tested new software with COBOL, SAS and SQL languages

Senior Developer

Responsibilities:

• Documented and prioritized requirements for financial planning and analysis
• Installed existing software into production environment
• Created new jobs and tailored exiting software to conform to production standards
• Developed and tested new software with COBOL, SAS and SQL languages

Developer

Responsibilities:

• Documented and prioritized requirements for pricing and inventory management
• Gathered customer requirements
• Developed and tested new software with COBOL, SAS and SQL languages

Confidential

Developer

Responsibilities:

• Documented and prioritized requirements for marketing and inventory management
• Developed and tested new software with COBOL, SAS and SQL languages
• Worked with business units to gather customer requirements

Confidential

Developer

Responsibilities:

• Documented and prioritized requirements for claims processing
• Developed and tested new software with COBOL, SAS and SQL languages
• Served as production support for the claims processing system
• Wrote correspondences to various clients

Confidential

Air Traffic Controller

Responsibilities:

• Responsible for the safe and expeditious movement of commercial and privately-owned aircrafts while in-flight
• Cleared aircrafts for take-off and landings
• Ensured pilots adhered to Federal Aviation Regulations (FARs)