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Business System Analyst Resume

SUMMARY:

  • Expertise Business Systems Analysis Project Management Quality Assurance/Testing Process Flows Data Mapping Data Migration Coaching/Mentoring Web - Based Applications Gap Analysis Requirements Gathering User Acceptance Testing Training Industries Healthcare Public Sector Real Estate Manufacturing Financial Services Airline Technical Skills Rational ClearQuest SharePoint QualityCenter TestDirector
  • Visio Crystal Reports Enterprise UML TFS Defect Management System Jira HP-ALMQC Solution Manager SOAP UI COBOL SAS Education Bachelor of Science, Computer Information Systems Alabama State University Certifications: Rational Certified Consultant Personal Software Process Certified Real Estate Broker Real Estate Broker
  • Senior-level consultant with 28+ years of experience in the information systems field.
  • I have full lifecycle experience including analysis, design, development testing, and implementation. My expertise is in business and systems analysis providing organizations with both pre-development and post-implementation support.
  • I also have project management experience and experience with web-based applications and development.
  • I have served as both a manager and mentor for business and QA analysts and is seasoned in all facets of business analysis.
  • I have experience identifying, evaluating and developing systems and procedures, which meet user requirements.
  • I have been responsible for planning and executing testing, creating specifications, developing process flows of newly designed systems and providing technical assistance for processing systems.

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

  • Created current state / future state diagrams for in-house and 3rd party applications
  • Created and executed SOAP UI test cases to test .net Web Services
  • Performed analysis on current state / future state label bar codes to identify gaps
  • Created requirements specifications used for documenting system requirements and risk analysis
  • Created folder structure for storing documents in SharePoint
  • Created data mapping documents to identify gaps and solutions for source to target systems
  • Defined API and Web Service requirements needed for print labels using pre-defined Templates
  • Gathered requirements for Loftware Label-On-Demand Software
  • Attended daily Scrum meetings to collaborate with team members

Confidential

Business Analyst and Test Lead/Consultant

Responsibilities:

  • Created validation scope document used to record the validation scope decision
  • Developed validation plans used for documenting prescribed and planned validation activities
  • Created requirements specifications used for documenting system requirements and risk analysis
  • Developed IT change notification worksheets used to determine regulatory review scope and document regulatory review details for changes to IT systems
  • Created test plans used for documenting plans to test the system being validated and test scripts to test that the system functions as expected ; developed test reports used for summarizing the results of testing activities called out in the test plan
  • Created support plans to define support for the new systems
  • Created system configuration specification plans to define the computers, processes, and devices which compose the system and its boundary
  • Created user management configuration plans which define the user profiles, privilege’s and preferences
  • Served as approver for system documentation
  • Created data mapping documents to identify gaps and solutions for source to target systems

Confidential

Lead Business and Quality Assurance Analyst/Consultant

Responsibilities:

  • Managed BA and QA teams utilizing the Rational Unified Process Methodology Iterative Process
  • Created swim lanes (process flows) of current state and future state
  • Served as lead business and QA analyst
  • Supervised team of three offshore/onsite QA analysts from Vietnam
  • Created Business Requirements Documents, Use Case Models, Use Case Specifications (Functional Requirements), Supplemental Specifications (Non-Functional Requirements), SRS, Test Plan, Test Strategy, Test Scripts and Test Reports
  • Reviewed and approved all completed artifacts including use cases, supplemental specifications, SRS, and test scripts
  • Administrated Defect Management System
  • Created Defect Management queries to display metrics on home page; trained team of supervisors on features of the application
  • Documented business rules associated with data elements and their attributes

Confidential

Senior Business Analyst/Consultant

Responsibilities:

  • Managed Requirements and Testing utilizing the Rational Unified Process Methodology Iterative Process
  • Worked for DHS on the Electronic Health Record Incentive Payment project for hospitals and eligible professionals
  • Created and maintained actions, issues, decision, and parking lot logs
  • Performed communication and outreach to inform hospitals and eligible professionals of the incentive payment qualifications and timelines
  • Gathered requirements via high-level requirements documents and use cases
  • Created process flows of new proposed system
  • Created field definition documents
  • Created and maintained glossary document
  • Created folder structure for storing documents in SharePoint
  • Mentored business manager on process of gathering requirements

Confidential

Senior Business Analyst/Consultant

Responsibilities:

  • Retained on a compliance gap analysis project
  • Created and maintained actions, decision, and parking lot logs
  • Gathered requirements through business requirements documents
  • Created state diagram
  • Created pre-and post-gap analysis process flow
  • Created field definition document
  • Developed and maintained team directory, lessons learned and glossary documents
  • Created folder structure for storing documents in SharePoint
  • Developed templates for uploading defects into QualityCenter
  • Served as Quality Center administrator
  • Created customized metrics in QualityCenter
  • Served as SharePoint administrator
  • Supported the pre-gap and regulations, gap analysis, and gap closure workgroups

Confidential

Senior Business Analyst/Consultant

Responsibilities:

  • Worked on data integration and reporting project
  • Gathered requirements through business requirements documents
  • Created reporting mockups, conceptual Cognos UI prompts, test plans and strategy
  • Developed test script template
  • Created test scripts for members, assessment and notifications clinical documentation reporting modules
  • Created traceability matrix
  • Developed defect tracker document
  • Created templates for uploading test plans, requirements and defects into TestDirector
  • Served as Test Director / Quality Center administrator

Confidential

Lead Business Analyst/Consultant

Responsibilities:

  • Gathered requirements utilizing the Rational Unified Process
  • Served as lead business analyst for field sales planning and tracking application
  • Created business workflows using Visio
  • Developed use case specifications
  • Performed gap analysis on current state vs. future state
  • Created Test Plan, Test Cases, Test Scripts and Test Reports utilizing the Rational Unified Process

Confidential

Lead Business Analyst/Consultant/Mentor/Coach

Responsibilities:

  • Gathered requirements utilizing Rational Unified Process
  • Trained all business analysts in the clinical and hospital entities on requirements gathering tools and techniques
  • Trained QA team on industry standard terms, tools, and techniques utilizing the Rational Unified Process
  • Mentored and coached team of 10 business analysts
  • Worked with nurses to gather requirements for the following types of clinical documentation applications:
  • Prenatal (Fetal Monitoring)
  • Pre-Call
  • Bookings
  • Billing
  • Pre-Operation
  • Intra Operation
  • Transitional Care
  • Bed Management in operation room and extended stay
  • EPIC
  • ADT/PASS
  • Scanning storage and retrieval
  • Content Management

Confidential

Lead Business Analyst/Consultant

Responsibilities:

  • Supervised team of four offshore business analysts located in Vietnam
  • Created templates for use cases, supplemental specifications, SRS, and test scripts utilizing the Rational Unified Process
  • Created swim lanes (process flows) of current state and future state
  • Reviewed and approved completed artifacts including use cases, supplemental specifications, SRS, and test scripts
  • Trained team of supervisors on features of the application
  • Created data reference tables for new systems modules
  • Documented data mapping requirements for seven interfaces
  • Documented data mapping requirements for data migration
  • Documented business rules associated with data elements

Confidential

Consultant

Responsibilities:

  • Gathered requirements for the Specialty Care Service Department, Regional Mail Office Department, Provider Credentialing Department, Customer Service Department and the Nurse Hotline Department
  • Created swim lanes (process flows) of current state and future state
  • Performed gap analysis on current state vs. future state
  • Created impact analysis documentation for the above areas

Confidential

Lead Business Analyst/Consultant

Responsibilities:

  • Documented and prioritized requirements for the Cardiac Rhythm and Disease Management Areas
  • Served as the lead business analyst and mentored five FTEs
  • Created detailed use case specifications, guidelines and templates
  • Reviewed and approved use cases and requirements documentation utilizing the Rational Unified Process
  • Created traceability matrix between ReqPro and Test Manager
  • Identified test scenarios for testing team

Confidential

Consultant

Responsibilities:

  • Converted statement of work into use cases and supplemental specifications utilizing the Rational Unified Process
  • Performed gap analysis on current state vs. future state
  • Created detailed use case specifications, guidelines and templates
  • Created swim lanes (process flows) of current state and future state
  • Educated business units in use case development

Confidential

Senior BA/Lead/ Consultant

Responsibilities:

  • Created Business Requirements Documents, Use Case Models, Use Case Specifications (Functional Requirements), Supplemental Specifications (Non-Functional Requirements)
  • Gathered requirements for a new portfolio management system
  • Created requirements for Confidential, Confidential and Confidential CRM programs
  • Documented descriptions for all tools and artifacts utilizing the Rational Unified Process
  • Identified test scenarios for testing team
  • Documented ETL and database changes
  • Served as the lead business analyst for a team of six employees
  • Provided work direction for team of four business analysts

Confidential

Consultant

Responsibilities:

  • Gathered requirements for the Case Installation Area and Customer Service
  • Documented current state and future state process flows
  • Performed gap analysis on current state vs. future state
  • Created detailed use case specifications, guidelines, and templates
  • Created high-level impact analysis documentation for CEO and board of directors

Confidential

Consultant

Responsibilities:

  • Documented high level business requirements for a promotions system
  • Created functional requirements documents
  • Created user stories utilizing agile methodology for in-store promotions system
  • Created test plan and test cases; executed test cases

Confidential

Consultant

Responsibilities:

  • Gathered requirements for claim processing system and for provider strategy database
  • Documented business requirements
  • Created swim lanes (process flows) of current state and future state
  • Created detailed use case specifications, guidelines and templates
  • Created reporting requirements and templates
  • Created data reference tables for new systems modules
  • Documented business rules associated with data elements

Confidential

Senior Lead Business Analyst/Consultant

Responsibilities:

  • Served as senior business analyst for leasing portfolio management systems
  • Documented business requirements utilizing the Rational Unified Process
  • Created swim lanes (process flows) of current state and future state
  • Performed gap analysis utilizing the Rational Unified Process
  • Reviewed, analyzed, and evaluated business systems
  • Created use case specifications guidelines and templates utilizing the Rational Unified Process
  • Educated and mentored business analysts in use case development

Confidential

Consultant

Responsibilities:

  • Served as senior business analyst in the Claims Processing and Eligibility and Benefits Areas
  • Documented and prioritized requirements
  • Gathered costs and benefits for cost/benefits analysis
  • Created current state vs. future state diagrams using UML
  • Reviewed, analyzed, and evaluated business systems
  • Created use case specifications
  • Wrote and executed test scripts based on user requirements
  • Ensured new applications were HIPAA compliant
  • Developed conceptual UI prototypes
  • Documented business rules associated with data elements

Confidential

Consultant

Responsibilities:

  • Served as project manager in the Visual Merchandising Area
  • Documented senior buyers’ requirements and communicated them to upper management
  • Outlined and managed tasks for various areas within visual merchandising and retail groups
  • Gathered costs and benefits for cost/benefits analysis

Confidential

Senior Lead Business Analyst/ Consultant

Responsibilities:

  • Documented and prioritized requirements for the call center
  • Served as the lead business analyst for a team of eight business analysts; provided work direction for the team
  • Created current state vs. future state diagrams using UML
  • Reviewed and approved use cases and requirements documentation
  • Documented and updated gap analysis items in TestDirector
  • Analyzed database schema to create requirements for new reports
  • Served as a trainer for Crystal Reports Enterprise
  • Served as QA manager for a team of testers
  • Functioned as administrator for TestDirector defects
  • Created data reference tables for new systems modules
  • Documented business rules associated with data elements

Confidential

Consultant

Responsibilities:

  • Documented and prioritized requirements for Human Resources Area
  • Reviewed, analyzed, and evaluated business systems
  • Created current state vs. future state diagrams using UML
  • Wrote and executed test scripts based on user requirements
  • Documented and updated system defects using Rational ClearQuest

Confidential

Consultant

Responsibilities:

  • Defined and documented procedures for automated, semi-automated, and manual airports
  • Reviewed, analyzed, and selected vendor for bag tags and boarding passes
  • Established backup plan for passenger name list transmission failure
  • Reviewed, analyzed, and evaluated business systems
  • Facilitated user requirements meetings
  • Created current state vs. future state diagrams using UML
  • Wrote detailed requirements of user needs and program functions

Confidential

Consultant

Responsibilities:

  • Reviewed, analyzed, and evaluated business systems utilizing the Rational Unified Process
  • Facilitated user requirements meetings
  • Created current state vs. future state diagrams using UML
  • Created workflow diagrams using UML
  • Wrote detailed requirements of user needs and program functions
  • Created use case specifications and use case diagrams utilizing the Rational Unified Process
  • Wrote and executed test scripts based on user requirements utilizing the Rational Unified Process

Confidential

Call Center Specialist

Responsibilities:

  • Documented and prioritized requirements for customer relations and sales
  • Established an atmosphere of openness, effective communication, unobstructed vision, leadership, and training to engender good change management
  • Defined requirements for web analytics
  • Defined requirements and implemented Frequent Flyer CRM Program
  • Provided work direction for team of four business analysts
  • Created current state vs. future state diagrams using UML
  • Developed workflow diagrams using UML
  • Authorized front-line staff access to IS systems
  • Provided tactical and strategic direction for all systems within departments
  • Developed PR-2, including cost benefits analysis
  • Forecasted operating budget
Confidential

Business Analyst

Responsibilities:

  • Served as project manager for all customer relations and sales CRM initiatives
  • Documented and prioritized requirements for customer relations and sales
  • Established an atmosphere of openness, effective communication, unobstructed vision, leadership, and training to engender good change management
  • Worked directly with customer to develop SLAs
  • Created current state vs. future state diagrams using UML
  • Managed and coordinated completion of CSRs
  • Developed PR-2, including cost benefit analysis
  • Provided work direction for IS staff
Confidential

Senior Developer

Responsibilities:

  • Documented and prioritized requirements for sales
  • Worked with asset management to ensure compatibility and reliability of all sales applications
  • Developed and tested new software with COBOL, SAS and SQL languages
Confidential

Senior Developer

Responsibilities:

  • Documented and prioritized requirements for financial planning and analysis
  • Installed existing software into production environment
  • Created new jobs and tailored exiting software to conform to production standards
  • Developed and tested new software with COBOL, SAS and SQL languages
Confidential

Developer

Responsibilities:

  • Documented and prioritized requirements for pricing and inventory management
  • Gathered customer requirements
  • Developed and tested new software with COBOL, SAS and SQL languages

Confidential

Developer

Responsibilities:

  • Documented and prioritized requirements for marketing and inventory management
  • Developed and tested new software with COBOL, SAS and SQL languages
  • Worked with business units to gather customer requirements

Confidential

Developer

Responsibilities:

  • Documented and prioritized requirements for claims processing
  • Developed and tested new software with COBOL, SAS and SQL languages
  • Served as production support for the claims processing system
  • Wrote correspondences to various clients

Confidential

Air Traffic Controller

Responsibilities:

  • Responsible for the safe and expeditious movement of commercial and privately-owned aircrafts while in-flight
  • Cleared aircrafts for take-off and landings
  • Ensured pilots adhered to Federal Aviation Regulations (FARs)

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