PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Business Analyst, Senior Associate

Responsibilities:

• Manages and analyzes a $28.3 million budget for federal, Confidential and contract allocation.
• Tracks, monitors, and validates the accuracy of budget requests, in conjunction with program needs.
• Performs special analyses of specific budgetary programs and projects
• Provides accurate budget projections and compares projections to year - end actions
• Develops guidance and tools designed to increase the department’s ability to make proper budgetary formulations, execution determinations, and planning decisions, in conjunction with the senior analyst
• Utilize Microsoft Office to provide budget execution visibility for different departments.
• Provides data and guidance to program management concerning the status of funds and complex issues involving the budget process
• Coordinate, track, and report internal control system tools for resources utilization
• Provides MOA/ MOU advisement and input for updates SOP and mission alignment
• Performs other Project Management related duties as assigned.

Confidential, Alexandria, VA

Business Analyst, Knowledge Management Team

Responsibilities:

• Work with technical SMEs to develop Work Instructions for technical functions performed by Tier1 and 2 Service Desk, Desk Side, Mobile/Wireless, Telecom, and VIP support staff
• Coordinate and lead the drafting of Service Desk Standard Operating Procedures (SOPs), including capturing process information and refining written material
• Coordinate documentation of cross-departmental roles and responsibilities so that the finished product is understood and agreed upon with all stakeholders
• Use a variety of tools such as Microsoft Word, SharePoint, Adobe Acrobat Pro, and Adobe Connect to file, store and link Work Instructions and other technical support documentation
• Ensure program deliverables such as SOPs, Plans, and reports are delivered on-time and meet quality standards including leading review and coordination sessions with government POCs
• Provide guidance and support to program management on compliance with internal policies, procedures, and standards
• Perform document review, product audits, and process audits and provide content development support for training materials and courses
• Monitor in-systems for delivery, level of effort, and quality of services provided by Service Desk Agents
• Facilitated New Hire Training for Service Desk applications

Confidential, Vienna, VA

Compliance and Technical Specialist/Egmont Support Specialist

Responsibilities:

• Disseminates guidance, data and policies under the federal regulations of the Financial Crimes Enforcement Network
• Establish secure connections between international governments to fight against money laundering and the financing of terrorism using certified and encrypted pathways.
• Ensures intelligence and financial integrity to general and financial clients, corporations, and institutions by providing procedural information that are aligned with the Internal Revenue Service regulations
• Provides technical support to various financial entities under the federal laws of the Bank Secrecy Act
• Utilizes software such as HEAT, PUTTY, WinSCP and Adobe Acrobat to troubleshoot and make configurations to ensure submission of financial documentation provided by the I.R.S.
• Service desk Tier 1 and Tier 2 support for technical functions needed by Financial Intelligence Units
• Achieve new communication metrics to enhance business processes by increased personnel briefings with training simulations to improve the Bank Secrecy Act E-Filing system

Confidential, Falls Church, VA

System Administrator/Project Management Support

Responsibilities:

• Trained and certified by the Confidential in the Healthcare Artifacts and Imaging Management Solutions (HAIMS) application (a digital repository software)
• Utilized numerous research and database software such as AHLTA, DEERS and CHCS to access outcome of service members’ claim process to the Veterans Administration
• Configured and managed multiple projects including statistical report analyst and distribution of HAIMS access.
• Served as an administrator to access, edit, and verify electronic Confidential service treatment records
• Ensured the transition of Health Treatments Records met HIPAA regulations from modification and digitization.
• Trained various personnel in HIPAA and ICD-10 compliance
• Trained to navigate Sharepoint
• Conducted database analysis to develop new SOP guideline solutions under the instruction of the Surgeon General of the U.S. Navy for the digitization of records to Confidential Treatment Facilities
• Served as a trainer and IT support for HAIMS application

Confidential, Washington, DC

Technical Medical Specialist

Responsibilities:

• Distributed Confidential service treatment records to the appropriate medical institutions, regulated by the Department of Navy’s Bureau of Medicine and Surgery
• Manipulated various research databases to acquire medical data of Confidential personnel and high priority government civilians
• Trained in HIPAA compliance by the Confidential to ensure regulatory guidelines were followed by the Veterans’ Administration
• Created new research procedures for the Veterans’ Administration, including policy restructure and communication standards
• Provided general project management on ad-hoc projects as needed

Confidential, Washington, DC

Invoice Specialist/Events Coordinator

Responsibilities:

• Managed invoice statements and created task orders to distribute to C.O.R. and project managers
• Coordinated specialized visits for foreign dignitaries and senior-level government officials to the U.S. Department of State
• Managed multiple databases with confidential security information
• Produced periodical business analysis with qualitative and quantitative metric data
• Demonstrated leadership by providing project management support and direction to receptionist and registered docents