Business /Workflow analyst Resume

SUMMARY:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Business /Workflow analyst

Responsibilities:

Work closely with key stakeholders to create a work unit and capacity forecast plans that enables achievement of the long term forecast goals
Communicate regularly with key stakeholders to close any capacity gaps and mitigate capacity risks by managing dependencies across multiple sites and operating units.
Work with key stakeholders to define reporting use cases and build standardized reporting outputs to support business operations
Derive recommendations from analysis and support operational excellence by constantly improving workflow and operational processes
Lead process - improvement efforts and manage the implementation of both business processes and technical solutions
Building and improving team processes to guide software development and engineering and associated teams
Developing, maintaining and tracking change control processes through Microsoft Visio
Create and resolve tickets using BMC Remedy
Creating Sharepoint Workflows in Sharepoint designer for automation of organization processes
Management of SharePoint content by configuring web parts, lists, libraries, etc.

Confidential

Program Assistant

Responsibilities:

Prepares correspondence; thoroughly reviews correspondence and other work prepared by others for content, correct grammar, spelling, capitalization, punctuation, and appropriate format; ensures that requirements for classified material are accurately followed, where applicable; and maintains a suspense file of correspondence and action documents.
Maintains and develops SOPs and other operational and policy documents.
Establishes and maintains office records of various types
Maintains and accurately updates file system to enable quick and efficient retrieval of information ; safekeeping and necessary action on classified material based on knowledge of the Department and FSI,
Requests information needed from other office(s) for periodic or special activities, conferences, reports, inquiries, etc.; and schedules/reschedules meetings, appointments, and conferences in accordance with supervisor’s instructions.
Provides logistical support for visits to FSI, off-sites, and other programs and activities undertaken or supported by the Director's Office including assistance at events hosted by the Director’s Office.

Confidential

Technical Writer

Responsibilities:

Interacting with a variety of people (SMEs, engineering, team members and clients) to achieve a quality product
Work with existing documentation, creating standardized formatting and filling gaps that exist in the current CODIS training material
Developing, tracking and updating deliverables (User Guides, Training manual, etc) according to established timetables in an Agile environment.
Organizing training material and completing Training material according to set standards regarding order, conciseness, style, and terminology.
Researching, analyzing, and converting software developmental documentation into written instructional training material.
Leading and supporting the creation and development of proposals and solutions and doing so with minimal SME input

Confidential

Cryptologic technician interpretive

Responsibilities:

Using foreign language skills and advanced computer systems to collect analyze, and exploit foreign language communications
Transcribe, translate, and interpret foreign language materials, and prepare time-sensitive tactical and strategic reports
Provide cultural and regional guidance in support of Joint, Fleet (special operations, air, surface, and subsurface), national, and multi-national consumers.
Working with classified material
Translating, interpreting and transcribing foreign language communications data
Performing temporary duty aboard a variety of naval surface and subsurface vessels and aircraft

Confidential, VA

Claims Service Representative

Responsibilities:

Orchestrated guidelines for customer serve and demonstrated to other associates on my team
#1 in efficiency for claims handling; Handling 150 more calls per week than the average call center representative
Delegated appropriate action plans that resulted in 100% of my claims being solved within 1 week of the case opening.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
Protected my cases from arbitration by negotiating with adverse carriers in the payments of liability claims