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Business /workflow Analyst Resume

SUMMARY:

  • Defense Language Aptitude Battery of 109
  • Bilingual in French and English
  • Over 7 years of Administrative software skills
  • Active Secret Security Clearance
  • 2 years experience in AGILE software development

TECHNICAL SKILLS:

  • Microsoft Office
  • Microsoft Office Mobile
  • Adobe Acrobat
  • PowerPoint, Word, Excel
  • Adobe RoboHelp
  • Adobe Captivate
  • Microsoft SharePoint 2010
  • Microsoft SharePoint Designer

PROFESSIONAL EXPERIENCE:

Confidential

Business /Workflow analyst

Responsibilities:

  • Work closely with key stakeholders to create a work unit and capacity forecast plans that enables achievement of the long term forecast goals
  • Communicate regularly with key stakeholders to close any capacity gaps and mitigate capacity risks by managing dependencies across multiple sites and operating units.
  • Work with key stakeholders to define reporting use cases and build standardized reporting outputs to support business operations
  • Derive recommendations from analysis and support operational excellence by constantly improving workflow and operational processes
  • Lead process - improvement efforts and manage the implementation of both business processes and technical solutions
  • Building and improving team processes to guide software development and engineering and associated teams
  • Developing, maintaining and tracking change control processes through Microsoft Visio
  • Create and resolve tickets using BMC Remedy
  • Creating Sharepoint Workflows in Sharepoint designer for automation of organization processes
  • Management of SharePoint content by configuring web parts, lists, libraries, etc.
Confidential

Program Assistant

Responsibilities:

  • Prepares correspondence; thoroughly reviews correspondence and other work prepared by others for content, correct grammar, spelling, capitalization, punctuation, and appropriate format; ensures that requirements for classified material are accurately followed, where applicable; and maintains a suspense file of correspondence and action documents.
  • Maintains and develops SOPs and other operational and policy documents.
  • Establishes and maintains office records of various types
  • Maintains and accurately updates file system to enable quick and efficient retrieval of information ; safekeeping and necessary action on classified material based on knowledge of the Department and FSI,
  • Requests information needed from other office(s) for periodic or special activities, conferences, reports, inquiries, etc.; and schedules/reschedules meetings, appointments, and conferences in accordance with supervisor’s instructions.
  • Provides logistical support for visits to FSI, off-sites, and other programs and activities undertaken or supported by the Director's Office including assistance at events hosted by the Director’s Office.
Confidential

Technical Writer

Responsibilities:

  • Interacting with a variety of people (SMEs, engineering, team members and clients) to achieve a quality product
  • Work with existing documentation, creating standardized formatting and filling gaps that exist in the current CODIS training material
  • Developing, tracking and updating deliverables (User Guides, Training manual, etc) according to established timetables in an Agile environment.
  • Organizing training material and completing Training material according to set standards regarding order, conciseness, style, and terminology.
  • Researching, analyzing, and converting software developmental documentation into written instructional training material.
  • Leading and supporting the creation and development of proposals and solutions and doing so with minimal SME input
Confidential

Cryptologic technician interpretive

Responsibilities:

  • Using foreign language skills and advanced computer systems to collect analyze, and exploit foreign language communications
  • Transcribe, translate, and interpret foreign language materials, and prepare time-sensitive tactical and strategic reports
  • Provide cultural and regional guidance in support of Joint, Fleet (special operations, air, surface, and subsurface), national, and multi-national consumers.
  • Working with classified material
  • Translating, interpreting and transcribing foreign language communications data
  • Performing temporary duty aboard a variety of naval surface and subsurface vessels and aircraft
Confidential, VA

Claims Service Representative

Responsibilities:

  • Orchestrated guidelines for customer serve and demonstrated to other associates on my team
  • #1 in efficiency for claims handling; Handling 150 more calls per week than the average call center representative
  • Delegated appropriate action plans that resulted in 100% of my claims being solved within 1 week of the case opening.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
  • Protected my cases from arbitration by negotiating with adverse carriers in the payments of liability claims

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