SUMMARY:

• Talented IT Professional with over nine years of experience in the retail, financial, and insurance industries, offering expert analytical skills, extensive project management experience, and a history of delivering significant business process and the configuration of software systems to improve the bottom line is searching for a position in Texas or anywhere on the East Coast.
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Experience working with a software - as-a-service (SaaS) application
• Exceptional written and oral communication skills to prepare and communicate process plans, procedures, deliverables, as well as to interact with peers and team members.
• Leads a committee that identifies processes, then partner with developers to design and implement new features to increased efficiencies and overall performance of clients’ workflows and processes.
• Experience in Client Relationship management.
• Hands-on Data Warehousing, ETL, Source to Target documentation, and BI and Analytic Solutions experience.
• Experience with SQL, relational database systems (Oracle and MSSQL).
• Experience deploying and configuring Web Applications
• Experience with Web Standards and XML, CSS, and HTML
• Strong project lead with unsurpassed interpersonal skills and experience to manage small and medium size projects.
• Effective communicator with proven analytical skills to create and maintain different forms of reports.
• Competent multi-tasker who possesses process design and operation skills to determine redesign effects on existing processes and tools.
• Proven experience in gathering and documenting business system requirements.
• Experience in contributing to the design, development, and implementation of technical solutions.
• Computer-literate performer with extensive technical proficiency covering wide range of languages and software, including SQL, Python, PostgreSql, HTML, DHTML, XML, Style Sheet, Hyperion/Brio, Microsoft Office Suite, Salesforce CRM, JIRA, E-signatures, AS/400, Project Visio, Visual SourceSafe, SnagIt, Adobe Acrobat, Adobe Reader, Adobe Designer, Photoshop, Lotus Notes, and platforms including Win 95/98, Win NT, Win 2000, Win XP, Win Vista, and SQL Server.

AREAS OF EXPERTISE:

• Project Management
• Relational Database Management
• Change Management
• Web Programming
• Process Management
• Web Administration
• System Analysis
• Quality Assurance
• Worker’s Compensation
• Data Analysis
• Portfolio Management
• Unit Statistical Reporting
• Workflow Analysis
• Requirement Specifications
• Business Acumen
• Gap Analysis
• Vendor Analysis
• SWOT Analysis
• User Testing Acceptance
• Configuration Management
• Decision Analysis

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, West Des Moines, IA

Responsibilities:

• Serve as the subject matter expert on the in-house actuarial applications and the primary liaison with IT and other support functions for the needs around these applications
• Lead the coordination of project test plans for the business users
• Serve as a lead in the creation, preparation, and conduct of quality assurance reviews and the development of Project Test Strategy and Plan or one or more projects
• Work with business stakeholders and developers to identify, design, and deliver solutions and facilitate appropriate maintenance of the platform
• Translates needs into effective business and functional requirements and source to target mapping documents; designs may change business practices, workflows and systems
• Employs business analysis techniques to create business and functional requirements.
• Analyze source system concepts and interfaces, business workflow and processing to understand impact in the data.
• Serve as lead in the design and implement solutions to eliminate relevant issues around the business
• Work with multiple departments to ensure smooth functioning of BAU process and effective delivery of BAU solutions
• Log, track, and verify resolution of software and specification defects using HP Quality Center
• Define the correct source of data, analyzing its quality, calling out gaps and documenting the results of data usage. Creating clear technical documentation to be used for development of the solution.
• Assist in scheduling and obtaining on/offshore resources
• Provides hands on coaching to Junior Business and System Analysts.

Business Analyst

Confidential, West Des Moines, IA

Responsibilities:

• Served as a Subject Matter Expert on the definition of business rules.
• Created User Requirements, functional Specifications and functional design documents.
• Defined and document business specifications, application functionality, workflow requirements, complete technical setup and configuration of business rules, and perform technical testing utilizing Salesforces CRM and JIRA
• Elicited end user business requirements and accurately translate/ in corporate into base system design documentation utilizing, Project Visio, SnagIt, Adobe Acrobat, Adobe Reader, and Adobe Designer.
• Collaborated with Sales, Marketing, and Business Development departments to create business cases and solutions for Docupace’s application suites of software to clients.
• Responsible for developing and writing detailed descriptions of program function using XML, SQL, CSS, and Java.
• Coordinated design requirements with other departments by interfacing with users to analyze and determine software requirements and plan computer specifications in order to configure workflow processes.
• Defined test plans, test scripts and conducting technical testing prior to User Acceptance testing.
• Created internal and external procedures to help improve and maintain the quality and efficiency of services offered.

Business Configuration Analyst

Confidential, Urbandale, IA

Responsibilities:

• Liaised with WR Berkley regional companies to gather requirements, prioritize business and system needs, and implementation of software systems within a release cycle which lead to increase in custom service by 50 percent.
• Led the Genesys improvement committee that identifies processes and partner with developers to design and implement new features that increased efficiencies and overall performance of the policy rating system by 30 percent (Q3 2014).
• Configured software systems utilizing Genesys toolsets to support company business needs, including reviewing and understanding business requirements, as well as consulting with users as needed to gather additional detailed business requirements
• Implemented and supported company-specific requirements for policy-entry and print systems utilizing XML, SnagIt, Adobe Acrobat, Adobe Reader, and Adobe Designer.
• Understood system and operational requirements, downstream system impacts, and legal compliance obligations.
• Performed quality assurance checks of the software by participating in peer reviews of the configurations developed.
• Provided detailed analysis to business system problems which has Improve support configuration by 15 percent
• Led the implementation of software, including training users on use of the system.
• Identified process with system gaps and developed potential solutions.
• Provided guidance, training, and problem solving assistance to other team members.

Confidential, Des Moines, IA

IT Process Management Analyst

Responsibilities:

• Designed, developed, configured, customized, documented, deployed, maintained and upgraded business and system processes and procedures.
• Performed the day-to-day operations of business and systems processes, including the administration of process-related tools.
• Coordinated customer requests, key process events, and process deliverables through all phases of the process lifecycle resulting in a 30 percent increase in customer service utilizing ServiceNow and HP Quality Center.
• Enabled and supported process redesign and/or reengineering initiatives and projects through continual process improvements.
• Evaluated business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
• Collaborated with the project team involved with the development, implementation, administration, and operation of new business and system processes and coordination of process deliverables. May coordinate and participate in post-implementation and conformance reviews for processes.
• Responsible for generation, execution, and publication of business and systems process reports including management information, operational reports, and key metrics.
• Validated technical designs created by IT developers against functional specifications.

Business Information Analyst

Responsibilities:

• Developed, produced, and maintained ad hoc and custom reports for functional area information needs and analysis.
• Analyzed information contained in reports as requested and needed.
• Led research, analysis, and presentation of information by producing reports, compiling and summarizing, and verifying information received from external resources
• Trained other associates with reports preparation and use of information system, software and related sources of information.
• Ensured data integrity by reviewing statistical plans and reporting codes of the Commercial Lines Product department
• Liaised with the project team involved with development, implementation, administration, and operation of new business and system processes and coordination of process deliverables.
• Performed user research and validation, including usability testing and contextual inquiry/analysis.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)