PROFESSIONAL SUMMARY:

• Formulated and defined systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements in the Program Executive Office (PEO).
• Facilitated Governance of Legacy IT Portfolios (Clinical, Business, Readiness) of Confidential
• Supported rationalization (Zero - Based Budget Review) to reduce duplicate IT costs of Confidential .
• Evaluated Agile procedures and processes and ensured operation by communicating the status of change management progress against the plans.
• Supported the Governance function in its decisions about: business need, mission priorities, alternative solutions, business process change, policies, and funding
• Changed impact analysis and dependency analysis, application and database change tracking processes.
• Regulated the change process through Change Control Board to validate changes for Confidential and NexGen IT within Andrews Air Force System.
• Managed baseline versions and updated the systems artifacts developed weekly by Program Management Office (PMO) team members (Software Requirements Specification (SRS), General Requirements Specification ( Confidential ), Concept of Operations (release specific), Requirements Addendum, etc.)
• Configured and designed Confidential Enterprise Environmental Safety Occupational Health ( Confidential ) MIS program SharePoint sites
• Identified desirable or requested enhancements were incorporated and deficiencies were corrected in program and Agile Change Management project operations for Confidential.

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, VA

Information Management Analyst/Business Analyst

Responsibilities:

• Facilitate sessions with business stakeholders to elicit and document business processes, business requirements, functional requirements, business rules, data and systems to modernize projects
• Analyze process improvement and business process reengineering
• Create graphical models using standard tools including data models, business process models, use case diagrams and user stories
• Develop technical solutions to business problems
• Identify joint capability Gaps Analysis and Feasibility Studies
• Develop and provide oversight for Agile and Waterfall requirements determination process for speed to market
• Perform SWOT, root cause and gap analysis and quality assurance and system testing
• Apply a full spectrum approach to problem solving (DOTmLPF)
• Partner with IT materiel developers to ensure customer requirements drive solutions
• Support business owners in prioritizing and rationalizing the joint consolidated portfolio
• Support the Governance function in its decisions about: business need, mission priorities, alternative solutions, business process change, policies, and funding
• Support the Joint Capabilities Integration and Development System (JCIDS) process in the Program Executive Office (PEO).
• Support standardization of Electronic Health Record (EHR) workflows
• Support development of business architectures, health data management strategies, and collaboration in the development and implementation of national health IT standards.
• Identify and apply Best Practices
• Identify, document and analyze current and future administrative or operational business processes for streamlining or other improvement
• Formulate and define systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.
• Include analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
• Develop swim lanes, flow charts and activity diagrams to develop As-Is and To -Be process flows using Visio

Confidential, Falls Church, VA

Systems Analyst/ Configuration Management Analyst/ Business Analyst

Responsibilities:

• Review project deliverables for completeness, quality, and compliance with established project standards
• Analyze and specify requirements and develop technical documents such as the Requirements Traceability Matrix (RTM) and System Requirements Specification (SRS).
• Review and validate engineering work products, such as System Design Documents (SDD), Database Design Documents (DDD), and Preliminary Design Review (PDR) and Critical Design Review (CDR) packages to ensure that development vendors have a comprehensive interpretation of system requirements.
• Review and validate test management work products, such as Test Plan Testing Use Cases, and Test Results to ensure that development vendor and testing team have a correct interpretation of system requirements.
• Establish and maintain a RTM which will trace functional requirements and technical requirements throughout the software development cycle, including System Design, Critical Design, Testing and Implementation.
• Produce timely and accurate product baselines for all DHSS systems in all stages of life cycle.
• Ensure a commonly agreed-to and formal understanding is reached on the meaning of functional requirements between DHSS and the Information Management (IM) Directorate.
• Support the IM Directorate by providing accurate and timely answers to questions pertaining to the requirements baselines in the Military Health System Requirements Repository (MHSRR).
• Facilitate and prepare for external end-of-sprint demonstrations
• Create, maintain, and organize backlog of features, epics, and stories
• Provide input to release planning using team capacity and skill set information
• Compile, analyze, and present statistics about time estimation accuracy, team velocity, and burndown rate to development team and management each sprint
• Create and maintain statistics on story lifetime to assess efficiency of requirements throughput
• Meet with product owners and operational business managers for selected modules to introduce scrum and program processes and outline expectations
• Support monthly release cycle by facilitating Release Feature Selection meetings and organizing and monitoring eligible release candidates
• Support scrum of scrum reporting and planning, focusing on integration of scrum team schedules, risk analysis, and work products
• Communicate team progress and dependencies with other team leads during scrum of scrums
• Interface with business, test, and user support teams to receive requirements information and forward updates on feature progress
• Review and provide feedback on drafted user stories and epics to ensure alignment with general Agile user story standards
• Create general Agile graphics and assist product manager and PO with executive briefings
• Advocate for the Agile and Scrum methodology
• Review and audit the performance and functional requirement defined in the baseline are accurately documented in that baseline.
• Ensure the Agile methodology is applied in functional requirement when reviewing change requests
• Prepare for and facilitate daily scrum meetings, biweekly sprint planning, review, retrospective, backlog grooming meetings, and planning poker sessions with technical team
• Collaborated with QA team to carry out test plans, test scenarios and test cases for user acceptance testing (UAT)

Confidential, MD

Configuration Management/Test Engineer/Systems Requirement Analyst

Responsibilities:

• Ensure the Agile methodology is applied in functional requirement when reviewing change requests
• Support the Agile scrum of scrum reporting and planning, focusing on integration of scrum team schedules, risk analysis, and work products
• Analyzed the Agile acceptance criteria of business requirements and technical issues, needs, and constraints to develop functional requirements documents and mission needs statements for NexGen IT engineering projects and tasks.
• Reviewed project deliverables for completeness, quality, and compliance with established project standards
• Made sure that all NexGen IT Requirements Traceability Matrix (RTM) have a uniform look and feel and comply with NexGen IT within Andrews Air Force System RTM best practices.
• Controlled internal release management and coordination of builds within development, integration and test environments for NexGen IT.
• Regulated over 20 change processes through weekly JAD and Change Control Board to validate changes for NexGen IT within Andrews Air Force System.
• Define and produce reports on the activities of Requirements Management.
• For assigned projects, establish and maintain a RTM which will trace functional requirements and technical requirements throughout the software development cycle, including System Design, Critical Design, Testing and Implementation.
• Work with the team members regarding development of user stories and product backlog.
• Work with Systems Engineering to elicit, organize and manage technical and data requirements.
• Developed policies, procedures, and technical standards for the key process areas of the Division to ensure timely, reliable, innovative, and cost-effective access to configuration management (CM), continuous integration (CI), continuous delivery (CD) services and products.
• Identified desirable or requested enhancements were incorporated and deficiencies were corrected in program and project operations.
• Described provisions for configuration identification, change control, configuration status accounting, and configuration audits for NexGen IT.
• Program Management Documents: analyze Statements of Work, Project Plans.
• System Engineering Documents --architectural drawings and plans, test plans, development plans, technical and functional requirements specifications, technical meeting minutes, etc,
• System Development Artifacts -- designed documentation, test cases, software releases, scripts, computer operations manuals, user guides, etc,
• System Sustainment Artifacts -- updated document, application configuration changes, operating system and infrastructure changes, etc.
• Configuration management of SEP deliverables including peer review process--Log deliverables into Deliverables log (spreadsheet)
• Signed and submitted Proof of Delivery (POD) to Service Provider Configuration Manager
• Managed PMO Release/Project related system artifacts and place under Configuration Management for NexGen IT
• Managed Peer Review process and determined appropriate reviews for materials by assigning due dates over 20 artifacts weekly. Adjudicated all feedback/comments, completed, and submitted Review of Memorandum (ROM) to Service Provider.
• Responsible for managing baseline versions and updates to systems over 20 artifacts developed weekly by PMO team members (Software Requirements Specification (SRS), General Requirements Specification ( Confidential ), Concept of Operations (release specific), Requirements Addendum, etc.)
• Provided over 20 release related system artifacts to Confidential Test Director and Functional Leads prior to Test Events weekly.
• Exercised significant responsibility in dealing with officials from other offices and in advising higher-level management officials. Actively participated in key decision-making sessions for the Division and has input into decisions affecting programs outside the incumbent’s purview. Represented higher level officials on teams, committees, etc., with a variety of contractors, other government officials, and external customers.
• Designed, configured, implemented, maintained, and modified activities in the Confidential MIS SharePoint site.

Confidential, GREENBELT, MD

Business Analyst/Configuration Management Analyst

Responsibilities:

• Ensured all identified configuration items for a given products are versioned, built and handed off to each environment in the software development life cycle via a controlled, centralized process.
• Responsible for reviewing and auditing product compliance. This includes source control, building management, software configurations, software versions, and project documentation.
• Provided the focal point and processes for management of the various stages of a product from concept through sustainment.
• Worked collaboratively with other senior IT specialists on ongoing CM/CI/CD initiatives. Integrates complex information from multiple sources in order to provide the most complete, pertinent and efficient responses to queries.
• Coordinated work with technical teams and outside vendors on the design, development, testing, and implementation of new CM/CI/CD products.
• Provided guidance and assistance to co-workers.
• Guarantee that a product performs as intended and that its hardware and software physical configuration is identified and documented in a manner to ensure repeatability and meet operations, quality management, maintenance, repair and replacement needs.
• Responsible for managing software inventories, site and/or server licensing, and user access and security for group
• Worked closely with vendors, delivery teams and other agencies to identify, prioritize, and ensure key issues are fixed for releases.
• Applied time saving technique to let the verification/checksum run during the night.
• Responsible for maintaining release notes and installation documentation.
• Provided quality assurance reviews to ensure changes in systems meet security guidelines
• Managed the software release process for a variety of custom/ commercial off the shelf (COTS) products.
• Responsible for the creation of change request tickets
• Worked with Change Control Board (CCB) to secure deployment approvals
• Analyzed CM/CI/CD problems and provided solutions. Used business process engineering skills to assess customer concerns with CM/CI/CD practices and provided analysis to define new policy, governance and processes to make practices more efficient. Drew upon multiple IT specialties in order to accomplish complex tasks.

Confidential, STERLING, VA

Project Management Assistant/System Analyst /Configuration Management

Responsibilities:

• Conducted technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system for group.
• Planned and developed over 10 financial documentations in accordance with the guidelines and methodology of the IT Cost Center guidelines monthly.
• Recorded and maintained hardware and software inventories, site and/or server licensing, and user access and security for group.
• Reviewed weekly over 5 customer reports of deployment projects for their objectives, quality, and compliance with customer program requirements, customer satisfaction with the results, timeliness, resources expended, and compliance with customer and Departmental program goals, technical standards, and operating procedures.
• Authored standard operating procedures pertaining to technical operations and contingency planning.
• Created and maintained Work Breakdown Structure (Microsoft Project) for management.
• Involved in configuration change management; providing detailed information for configuration change requests (CCRs) so that developers can make modifications to the existing Consular Affairs software applications
• Established release schedules, tracking and control procedures
• Developed documentation in support of the software development lifecycle in accordance with Department of State guideline.
• Recommended operational improvements and remedial actions necessary for materials to ensure task is accomplished effectively and in accordance with customer policies and current contract requirements.
• Managed weekly Peer Review process for over 290 US Embassies in the world.
• Assigned due dates for more than 5 trip reports weekly and adjudicated all feedback/comments
• Responsible for ensuring appropriate level of communication across project teams and Department of State senior management.
• Responsible for managing over 5 daily/weekly project communication and status reporting.
• Responsible for ensuring Systems Development Life Cycle (SDLC) required deliverables are prepared, approved, and archived where defined, reducing turnaround time 50% by careful tracking.
• Collaborated with program managers in all program-related activities to define new requirements for tasks and resources and developed strategies to accomplish the organization's missions and goals.
• Trained over 5 other trainers monthly and also provided one-on-one training.
• Planned, forecasted, and tracked the project progress of contractual commitments.
• Ensured customer satisfaction in all areas of systems deployment and technical - applications and systems training.
• Provided expert advice and guidance to Team Leads concerning new hardware, software, and revised policies and program management developments affecting office operations and its customer support processes and objectives.
• Met with project managers to document progress on project objectives and comparison of Consular Affairs reports for them.
• Participated in complicated special projects and served as a leader.
• Provided guidance and assistance to co-workers.
• Coordinated the Department of State Consular Affairs help desk support for all the US Consulate in the world.
• Exercised significant communication and responsibility in dealing with officials from Department of State
• Performed quality control checks on all documentation and media products. Planned and developed financial documentation for over 175 employees concerning funding and budget processes on contracts and resources.
• Prepared, analyzed, and revised contracts that involve the purchase of laptops and airfare. I had to review the contract of the equipment and handle the acquisition when it was delivered by maintaining the file in PeopleSoft. I reported the status of deliverables to the Department of State Consular Affairs Point of Contact for tracking purpose. I made sure that the payments were submitted on time according to the company policy.