PROFESSIONAL SUMMARY:

• Can query database
• AWS, strong SQL, Python
• Can lead discussions and be independent in requirements gathering
• Bring things to full closure with minimal guidance
• S3, Redshift would be helpful
• Certification not required
• Some experience working in Agile environment
• Data requirements for upstream source systems
• Source to target mapping
• Data quality requirements
• Processing requirements (business rules, aggregation, transformation)
• User acceptance test cases
• Negative test scenarios
• Own the integrity of the solution through customer acceptance (UAT) and final disposition of solution for BAU acceptance
• Responsible for the development, maintenance, management, and delivery of technical information and documentation
• Interfaces with Product Management, customers, external consultants and information technology
• Usually possesses significant knowledge in one or more business functional areas
• A certified and experienced Senior Business Analyst with an MBA in Project Management, MS in Information Systems and Lean Six Sigma certification and training in Systems and Process Improvement has over 13 years of progressive experience as Enterprise Systems and Process Engineering and Improvement Manager of multimillion dollar large Confidential scale project initiatives in diverse Fortune 500 companies including Government, Banking, Financial, Militaries, Consulting, Insurance, Education, Retail, Hospitality and Food Services, and Marketing.
• Expertise in developing Business and Systems Architecture, Continuous Improvement deployment efforts, transforming Business Model, Process Reengineering and Optimization, Business and Data Analysis, managing and governing medium to large - sized Programs/ Projects, and directly providing solutions to the Executive level leaderships and Strategy Owners, synergic to the existing enterprise systems to prioritize business and information needs and to locate and define new process improvement opportunities.
• Skilled in identifying business problems and documenting company requirements and developing business case after analysis, and effectively communication; model processes, develop business rules, aggregation, transformation, manage activities, develop strategies and manage changes within an organization.
• Years of experience in soliciting and analyzing business and user requirements and interpreting them into system requirements as a self-directed problem solver on larger and complex projects and initiatives/ work streams in matrixed organizations.
• Exceptional analytical, conceptual, and system thinking problem-solver business strategist; plans and manages projects aligning business goals with innovation to drive competitive advantage and bottom-line gains; expert in understanding of a wide variety of analytical processes; with strong understanding of larger picture comprising people, process and technology and dissecting highly complex business issues.
• Several years of experience and advance knowledge of the Systems Development Life Cycle (SDLC), and project life cycles such as Agile, waterfall, hybrid etc. that ensures high-quality deliverables that meet or exceed timeline and budgetary targets.
• Experienced in conducting GAP analysis, SWOT analysis, Risk Analysis and mitigation plan, Cost benefit analysis, and ROI analysis.
• Experience leading entire life cycle of Requirement, Plan, Design, Development, Release, Track and Monitor phases of the application development that streamline and improve scalability of strategic workflow/ processes of enterprise.
• Expert creating scrum artifacts such as Product Backlog, Sprint Backlog, Product Increment, scrum ceremonies/ squad meetings such as Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review/ Demonstration Meeting with user stories and Sprint Retrospection Meeting.
• Proficient in creating business requirement documents (BRD), functional requirements documents (FRD), Use cases diagrams, Activity diagram, Class diagrams, and Sequence diagrams.
• Actively participated and functioned in Joint Application Development (JAD).
• Well Experienced in Test Plans development, Test Conditions and Test Cases, test data creation and analysis, and interaction with the development team for error detection and correction.
• Developed Requirements Traceability Matrix to trace each software requirement to test case.
• Experience in selecting and executing elicitation techniques such as Interviews, facilitating Workshops, Focus Groups, Observation, User Task Analysis, Documentation Study and Surveys and overall Process Reengineering.
• A very good team player with excellent interpersonal communication and presentation skills, who leverages technical, business and financial acumen to communicate effectively influence the executives and their respective teams.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

LEAD BUSINESS ANALYST

Responsibilities:

• Developed architecture for automated straight through process for External Technology Registration Management for sellers/ servicers/ brokers serving both Single and Multifamily business, to eliminate manual business process and developed business rules.
• Gathered business requirements, created and documented Business Process flow, and performed Gap and risk analysis.
• Collaborated with the business and the technical teams to create solutions with the developed architecture.
• Provided wide ranging system administration in a multi-platform environment.
• Coordinate bridge data over to updated platform from legacy applications.
• Managed coordination between the Data Conversion team and internal legacy applications.
• Developed a set of project tools and procedures to handle large complex integration efforts.
• Drive Enterprise Architecture solutions for required future state business process functionality.
• Developed efficient QC process architecture for daily provisioned applications.
• Optimized automated daily QC report for better analysis of business performance.
• Monitor daily active, on process, pending, resolved and closed tickets in the que.
• Managed evaluating efficiencies and how they impact the overall business functionality and output.
• Developed dashboards for monitoring performance and risk metrics and remedy plan.
• Coordinated the development teams for creating e-forms and eliminate the manual forms.
• Coordinated with stake holders and make sure the revised changes are agreed and signed off.
• Provide guidance and comprehensive solutions to the stakeholders in the functional areas.

Environment: ServiceNow, IBM Registration and Access Management (R/AM), SIEBLE, Sailpoint, Oracle, Jira, Salesforce

Confidential, San Antonio, TX

SR. BUSINESS ANALYST

Responsibilities:

• Created Scorecards with metrics of budget to monitor costs and to reduce Cycle Time by 75%; improved efficiency and the productivity 45% through Process Improvement, Change Management and Workflow Automation with integration of ERP, CRM, Content Management System and the Databases synergistic to EAI.
• Independently led the effort of defining and documenting end to end strategic enterprise process framework and designing the enterprise systems architecture with the focus of financial and risk analytics. Collaborated with the project managers to create solutions with the developed architecture.
• Led the facilitation sessions and mentored the enterprise of 160 resources on As-Is, To-Be Processes; achieved 3M dollar annualized productivity budget, including many numerous non-financial benefits through transformation of the enterprise, ensuring compliance with regulatory guidance, identifying and optimizing risks.
• Influenced, motivated and coached the enterprise FTEs at the customer in providing process improvement trainings; delegated and scheduled in cross-functional project activities and monitored their work progress.
• Led multimillion dollar Process Improvement Program-Project Management through Project Portfolio, Project Prioritization, Project Scheduling, Time Management, Resource Estimation and Allocation, Issue Tracking, Facilitation, Coaching, Training, Mentoring and Team Building using methodologies such as SDLC, Waterfall, Agile-Scrum, Hybrid model etc. with divide and conquer approach.
• Worked as Lead in Budgeting and Forecasting effort for the enterprise process excellence Projects and initiatives and harvest the project benefits complying with the Financial and Non- financial Benefit Use Case which categories into Cost Reduction, Cost Avoidance, Revenue Generation, Productivity Improvement, Quantitative Benefit and Qualitative Benefit and demonstrate on the performance scorecards accordingly.
• Worked as Lead Process Resource to keep track of General and Administrative (G&A) expenses for the Process Excellence related initiatives and report accordingly.
• Created and presented bi-weekly, monthly and annual performance Balanced Scorecards to the executive level leaderships for the process improvement initiatives.
• Experienced in Policy, Business Model and Strategic Deployment Development & Implementation including Enterprise Risk Management, Business Continuity Planning, and Change Management etc.
• Collaborated with data conversion resources and other project team members of Functional and the DEVOPS Projects that required creating artifacts such as GAP Analysis, SWOT Analysis, Risk Analysis and mitigation plan, Cost Benefit Analysis, ROI Analysis, and other necessary requirement solicitation documents, Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Case Diagram, Activity Diagram, Class Diagram, Sequence Diagram, As-Is To-Be process modeling, Business Rules, Feasibility Analysis, Impact Analysis, Test Plan, Test Script, Retrospectives, Sprint, Backlog Grooming, Epic and Story Estimation, Release Planning, Reviews, Demos for the Scrum Projects.
• Interacted with representatives in supplying information, reporting defects, and obtaining information for specifications and implementation of the requirements.
• Supported the customer analyze their competitive landscape for regulatory reporting.
• Maintained a visual requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.
• Experience in selecting and executing elicitation techniques such as Interviews, facilitating Workshops, Focus Groups, Observation, User Task Analysis, Documentation Study and Surveys and overall Process Reengineering.
• Excellent communicator; leverage technical, business and financial acumen to communicate and effectively influence the executives and their respective teams.
• Directly provided comprehensive solutions to the Executive level leaderships and Strategy Owners synergic to the existing enterprise systems to prioritize business and information needs and to locate and define new process improvement opportunities.
• Gained strong knowledge of BFS and capital markets, market risk and trend analysis, credit risk, risk management and wealth management, Instruments, Investment Banking.
• Sound knowledge of Dodd Frank, Basel and other banking and financial services compliance and regulatory requirements, and National Mortgage Licensing System (NMLS).
• Sound understanding on Foreign exchange (FX) projects, Fixed Income instruments including debt securities, Derivatives, FX OTC Options, Capital Markets, Bonds, Exchange-traded Funds, Asset-
• Backed Securities and Mortgage-Backed Securities, Multi-family Business and Property Financing, Primary and Secondary Mortgage and Servicing Market.
• Led enterprise wide Continuous Improvement Engineering effort documenting artifacts such as Key Processes, As-Is and To-Be Process Modeling, SIPOCS, Critical To quality (CTQ Metrics), Process Maps, Swim Lanes using BPMN, Process Output KPIs with Metrics, Data Collection Plan for Output KPIs, Measurement System Analysis, Control Plan, Control Charts,, Process Maturity Assessment, Process Risk Assessment, Communications, Change Management and Training Plans and ensuring Process Documentation in Appropriate System of Record and acted as the Process Librarian for the Enterprise and ensured all the artifacts are stored in the system of record.
• Used Process Improvement Methodologies such as Six Sigma, Lean Management and Transformation, BPR, Kaizen, 5-S Implementation, DFSS- DMADV, Capacity Planning, PDCA Problem Solving, Quality Systems for Process improvement initiatives and used tools such as Value Stream Mapping, Root Cause Corrective Action, Cause and Effect Analysis et.
• Helped manage data assets, data definitions, and performed data stewardship with extensive statistical and data analysis.

ENVIRONMENT: Salesforce, PeopleSoft, MS SharePoint, RTC, Six Sigma, Lean, DMAIC, DMADV, APQC, iGrafx Process Modeler, Bonita BPM, Bizagi, MS Visio, ITIL.

Confidential, Columbus, OH

SENIOR BUSINESS ANALYST

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Conducted Business Performance Management, Planning, Budgeting, Forecasting, Financial Reporting, Analysis, Simulation Models, Knowledge Discovery, and Data Warehouse Reporting.
• Performed ad hoc analysis of data in multiple dimensions to provide the insight and understanding for better decision making.
• Co-authored business requirements document with project teams. Extract, discuss, and refine business requirements from business users and team members.
• Facilitated and managed meeting sessions with committee of SME from various business areas.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and will acted as primary trainer in education of the business unit as it relates to business applications.
• To organize meeting and send agenda of the meeting, draft minutes to keep all invitees of the meeting on a same page.
• Organize weekly status meetings with the team to promote open discussion of business requirements and other system functionalities.
• Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis.
• Prepared and analyzed AS IS, TO BE in the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process, various Business Scenarios and activities of the Business from the conceptual to procedural level.

ENVIRONMENT: Rational Rose and Requisite Pro, MS Visio, MS Project, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Columbus, OH

BUSINESS CONSULTANT

Responsibilities:

• Improved the overall Process efficiency; reduced product fulfillment cycle time by over 50 percent; Obtained 4.2 Sigma rating compared to 2.9 prior rating of the process and increased billing revenue to 4.2 M/ year.
• Significantly enhanced the accuracy, consistency, and efficiency of the product delivery plan review process through Six Sigma Methodology and the overall process optimization.
• Independently led the business requirements gathering by questioners, Interview business area experts, surveys and developed Business Process flow, Business Process Modeling and Business Analysis; established Work Breakdown Structure (WBS).
• Communicated the performance gap, opportunity in financial terms; mitigated risk factors through extensive analysis of statistical data.
• Anticipated and managed change effectively through effective Value Stream Analysis.
• Collected and analyzed large sets of data; formulated and tested hypotheses about the root cause of the problem through statistical and qualitative analysis.
• Performed Risk and Business Impact/ Failure Models and Effect Analysis (FMEA) and established Contingency Plan.

Environment: MS Excel, MS PowerPoint, MS Visio, MS Share Point, SQL Six Sigma, Lean, Value Stream Mapping, Process Analysis, ROI Analysis, Costing & Budgeting Analysis, Regression analysis, GAP Analysis.

Confidential, Columbus, OH

SENIOR BUSINESS ANALYST

Responsibilities:

• Coordinated participation and sign-off of various business partners and customers.
• Collected, analyzed and displayed data to better understand customers ‘critical needs.
• Identified business problems; documented customer and company requirements after analysis; recommended comprehensive set of sound solutions after effectively communication.
• Performed Gap Analysis for new functionality requirements and prioritized them based on the actual business needs.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created “AS-IS” and “TO-BE” state and identified gaps with the collaborations of stakeholders.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Created, maintained and updated systems of customer profiles and financial accounts; managed workforce and operations.
• Held recurring working group meetings.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Involved in gathering, analyzing business rules, and documenting business requirements, functional requirements and data specifications for Business Objects Universes and Reports.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Rewarded for highest loyalty program enrollments (60% of annual total)

ENVIRONMENT: Oracle Platform, SDLC, MS Project, MS Excel, MS Office Suite, MS Visio, Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential

SR. CONSULTANT

Responsibilities:

• Received certificate of achievement for the success of project.
• Nominated as the “Employee of the Month” under the category of “Care for Business”.
• A key member of the winning team for the top performance in Asia Pacific Division.
• Participated in budget preparation and the operation plan to support department objectives.
• Provided constant feedback to the higher management and department heads concerning performance of the department against budgets, sales, and profit projections, service issues; analyzed variances and monitored the impact of initiatives and corrective actions, and constantly sought for improvement.
• Developed training materials for new technology and process improvements.
• Coached, motivated, influenced, and empowered direct report employees in providing technically proficient, courteous, and timely service; delegated and scheduled in cross-functional activities and monitored their performance.
• Participate in annual sales blitz program as a key representative of the organization and help build reputation and the market share through building industry relationships the with potential clients of different verticals and the employees.
• Created “AS-IS” and “TO-BE” state and identified gaps with the collaborations of end users, business leaders and the technical experts.
• Created and maintained Database to track business performance.
• Collected and assembled data for databases, was responsible for design/development of relational databases for storing data.
• Conducted SWOT and Gap analysis to understand business requirements and functionalities.
• Involved in designing business use case scenarios, use case realizations diagrams, and workflow charts for documenting the requirements.

ENVIRONMENT: Six Sigma, Lean, Oracle, MS Project, MS Excel, MS Visio, SharePoint, Galaxy, Lightspeed.

Confidential

BUSINESS MANAGER

Responsibilities:

• Monitored initiatives from idea to delivery, interfaced with internal staff on all operational, technical and execution related issues.
• Planned, coordinated and scheduled meetings, as required in order to collect detailed business requirements and specifications which can be used by the development teams.
• Presented data in charts, graphs, tables, designing and developing relational databases for collecting and storing data.
• Devised, developed and implemented appropriate business strategies for sustainable growth including market size, margin and P&L goals; applied best practices that result in customer acquisition, retention and growth in Confidential business portals.
• Awarded as the best performer for contributing in profit that exceeded target for the quarter.

ENVIRONMENT: - Oracle, MS SharePoint, MS Project, MS Excel, MS Power Point, Outlook