Business Analyst Resume

SUMMARY:

Experienced professional with a background in Automotive, Mortgage Servicing, Government, and Distribution industries. performed duties in Project Management Office (PMO), Business Analysis, Systems Analysis, Application Development, and Project Management. Proficient in requirements gathering, tracking project progress, and systematically identifying and resolving issues. Consistently recognized for meeting project deadlines within budget. Outstanding customer relationship management and effectively communicates with all levels of management.

CORE COMPETENCIES:

Project Management
Requirements Management
Business Systems Analysis
Business Process Reengineering
User Acceptance Testing
Project Status Reporting
Application Development
Product Evaluations
User Stories
Quality Assurance
Dashboards
Training

TECHNICAL SKILLS:

SQL Queries
MVS/OS JCL
DB2
VSAM
COBOL
File - Aid
Expediter
Intertest
SPUFI
TSO/ISPF
Easytrieve Reports
ANSI X12 EDI
Panvalet
FTP
Confidential Confidential
MS Office
MS Visio
MS Access
SSRS Reports
Tableau

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Technical Services team member responsible of special projects, user acceptance testing, training, software evaluation, and business analysis activities in support of line of business managers.
Developed templates for PMO Gate Reviews, developed training plans, and trained 100 staff members to use new technology implemented at new administration facility
Developed system requirements for website redesign, P-Card approval system, and Energy Management System

Confidential

Sr. IT Business Analyst

Responsibilities:

State of Michigan Confidential team member responsible for high priority assignments and supporting the Confidential, including responsibilities associated with the implementation of the Confidential ’s new Enterprise IT System which will replace HRIS, CGIS, IR, and numerous other applications
Developed system requirements, performed analysis activities, made recommendations for process and business flows, and developed consensus on both business and systems requirements

Confidential

Sr. Business Analyst

Responsibilities:

Project Management Office (PMO) team member responsible for the successful completion of a large web-based system modernization project
Elicited and validated requirements from multiple cross-functional areas utilizing Confidential Confidential
Requirements Manager - tracking 1500 requirements through final client sign-off
Created daily executive dashboards of key performance indicators (KPI) utilizing advanced Excel functions
Responsible for monthly reporting to the state legislature
Evaluated COTS IRV solutions
Tracked user acceptance testing (UAT) results
Job shadowed staff and authored standard operating procedure (SOP) documents

Confidential

Programmer Analyst

Responsibilities:

Converted legacy COBOL applications from IMS DL/I to DB2 for migration from Confidential S390 to Confidential AS400 system. This was a temporary position while regular staff member was on maternity leave and extended upon her return

Confidential

Software Engineer

Responsibilities:

Designed and developed mainframe systems using COBOL, CICS and MS Access
Managed five-member team of developers
Subject matter expert (SME) accountable for the successful management of multiple concurrent projects
Provided court testimony on behave of my employer in courts throughout the United States
Performed all business analysis, systems analysis, and application development functions
Gathered and documented requirements through direct interviews with clients and by phone
Developed test cases, facilitated UAT, and facilitated training sessions
Augmented documentation with training documentation and appropriate UML modeling diagrams
Trusted liaison between company and main client within a Confidential Level 5 environment

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