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Business Analyst Resume

Owings Mills, Md


  • Over 5 years of experience in elicitation, analysis, documentation and translation of requirements into functional specifications, for business processes improvements and developing technical solutions in Financial and Healthcare domains.
  • Experienced in Waterfall methodology and Agile development (SCRUM).
  • Strong team collaboration and leadership skills
  • Experienced in change management and process modeling using UML language
  • Detailed oriented team player with strong collaboration, communication and problem solving skills aimed at execution of project deliverables to the highest client expectations


Methodologies: Agile development, SCRUM, Waterfall, GAP Analysis, UML

Tools: Microsoft Office (Word, Excel, Project, Outlook, SharePoint), VISIO, JIRA, Confluence.


Confidential, Owings Mills, MD

Business Analyst


  • including sprint planning, retrospective, review, and stand up meetings Create functional requirements and user requirements for the Nursing Home Compare System
  • Serve as a liaison between clients, senior executives, project managers, and operations team to identify and assess risks, develop solutions, and maintain effective communication
  • Conducted requirements gathering and prioritization sessions; decomposed high - level business and user requirements into functional requirements.
  • Created and reviewed Business Requirement Document (BRD), Functional Requirement Documents (FRD), and Test Cases.
  • Facilitate and participate in Agile events
  • Gathered and documented business requirements for customer application processing system through interviews, surveys, and observing from account managers and UI (User Interface) of the existing system.
  • Created Activity, Business Process Flow and Data Flow Diagrams; using ms Visio. Validated requirements with Testers and Developers.
  • Document, track, and follow-up on open client issues.
  • Research, analyze, and resolve issues within established client service levels.
  • Conduct periodic client meetings to communicate status and resolution of issues (bugs which has been founded by stakeholders)
  • Perform root cause analysis to identify application defects and develop plan for issue resolution
  • Served as product Subject Matter Expert to client and internal operations.( to my team testers and developers)
  • Conducted JAD sessions, analyze and formalize requirements.
Confidential, Washington DC

Business Analyst


  • Elicit business requirements via interviews, requirements workshops, and JAD sessions. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
  • Followed change management processes to control requirements scope creep
  • Experience in facilitating sessions with SMEs and providing them with recommendations to resolve business problems
  • Conduct data analysis and mapping
  • Translate the business requirements into various functional documentation, interface mockups, flowcharts, and other process flows.
  • Managed multiple requirement projects by maintaining easy to understand Requirement Traceability Matrices (RTM) to ensure all requirements were captured with accuracy.
  • Managed project schedules, updated senior leadership on the status of current activities and upcoming actions
  • Create activity and sequence diagrams to model business process workflows and complex logic, using MS-Visio
  • Conduct and facilitate (UAT) User Acceptance Testing
Confidential, Pikesville, MD

Specialist/Business Analyst


  • Reviewed and evaluated corporate agreements and contracts to ensure compliance with appropriate laws, regulations, and corporate policies
  • Analyzed “AS IS” and “ TO BE” scenarios, designed new process flows and documented the business process
  • Collaborated with Senior Attorneys and IT department to improve effectiveness of the Contract Administration System
  • Detailed review and analysis of case materials in a broad range of subject matters, such as financial records, health care materials, and other litigation files
  • Conducting database searches
  • Elicit business requirements via interviews, requirements workshops, and JAD sessions
  • Reviewed, negotiated, drafted and facilitated award for assigned contracts and amendment
  • Participated in GAP analysis in the identification or business rules, business and system process flows, requirements and assumptions.

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