SUMMARY:

• Creative Business Analyst with over 9yrs of business analysis and management experience in Healthcare, Financial services and Hospitality Domains.
• Result - oriented with the reputation of a goal-oriented visionary and effective communicator.
• Track record in driving innovation in process design and in creating and implementing IT solutions that positively affect the client service. Proficient in using technology, database, process modelling, prototyping to solve company-wide challenges.

TECHNICAL SKILLS:

RDBMS: MS SQL 20xx, MS Access 2000, Oracle 9i

Language: VB.NET, C#, XML, HTML, CR 9.x

Source Control: TFS 2013/2015, SVN

Collaboration Tools: SharePoint, IBM Telelogic CS, IBM Doors, Rational Rose

Tools: MS Office Suite,Tableau,Visio, Storyboard, WebEx, WCM, CaliberRM, SISS, SSDW, Workflow, LMS Technology

Communications: Facilitation, Presentation, Negotiation, Effective Oral and Written skills

Leadership: Analytical Thinker, Decision Maker, Professional Maturity, Motivated and Accountable

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Improving team velocity by incorporating capacity planning into sprint planning sessions.
• Implemented Issues Tracking in JIRA to effectively track impediments against user stories.
• Quickly became the recognized Agile expert within Lifetime
• Leading and guiding Development teams to build websites using AEM, including the creation, configuration and integration of templates, components, dialogs, widgets, workflows, and more
• Apply specific functional and technical knowledge of ecommerce & AEM applications to help guide the design and implementation of the solution Experience implementing web content management systems in a large corporate environment
• Leading the development team and helping them with migrating of mylt.com legacy site to build on AEM.
• Working as a SPOC for AEM integrations, env setup and deployments.
• Propose technology solutions to enable the business to meet/exceed those goals
• Deliver data ingestion to United Data Lake and data integration to Unified Data Warehouse which is single source for all analytics and reporting dashboards. Worked on multiple sources to bring the datato Data Lake and build the snapshots of data on daily basis and load the data in UDW.
• Built content schedules in Smartsheet and utilized JIRA Project Management Tool to manage and track sprints, epics, stories, issues, and bugs. Met with teams and stakeholders to develop content, Adobe Experience Manager Components, web pages, navigation, functionality, and work flows to improve content development processes.
• Assist in the design and development stages of E-Commerce reporting needs to ensure the reporting tools are to the department’s standards, which in turn will be used as a means for the decision-making process.
• Frequently meet with the director and team lead of the E-Commerce team to ensure the reporting tools are consistently meeting requirements.
• Gain insights from key stakeholders from the Company to bring back to the E-Commerce team (e.g. inventory operations affecting Internet business).
• Worked with cross functional team to ensure that the end-to-end solutions were properly executed across the eCommerce site and the retail locations
• Led the reporting and analysis of ecommerce channel partners by taking web data and synthesizing it into actionable sales growth recommendations.
• Uses the complete Adobe Target optimization solution that allows data-driven marketers to rapidly experiment and create high-converting personalized experiences
• Leads the building of business cases outlining scope and identifying stakeholders; facilitates and documents as is/ to be and Gaps Analysis of Business processes.
• Elicit, analyze and document clear, concise, detailed business requirements and ensures technical requirements & design meet and support the business needs.
• Plans, coordinates and executes User Acceptance Testing, to validate the solution delivered meets the business needs.
• Following all health standards and regulations, while performing heavily cleaning duties and inspections.
• Developed service skills in a high-quality atmosphere including restaurant settings, business meetings, and other events
• Review and validation of Controls as they relate to a specific project's business requirements.
• Adobe Target comprehensive marketing solution which enables marketers to measure, personalize and optimize marketing campaigns and digital experiences for optimal marketing performance.

Environment: MS Office,Jira,Agile and Scrum Methodologies, Adode Experience Manager,Ecommrce, Workflows & Approvals, Page Layouts, Security & Sharing Rules,Sharepoint Reports & Dashboards.

Business Analyst

Responsibilities:

• A highly experienced, results-focused Portfolio Manager with broad-based analytical experience in the Financial industries.
• Deliver data ingestion to United Data Lake and data integration to Unified Data Warehouse which is single source for all analytics and reporting dashboards. Worked on multiple sources to bring the datato Data Lake and build the snapshots of data on daily basis and load the data in UDW.
• Built content schedules in Smartsheet and utilized JIRA Project Management Tool to manage and track sprints, epics, stories, issues, and bugs. Met with teams and stakeholders to develop content, Adobe Experience Manager Components, web pages, navigation, functionality, and work flows to improve content development processes.
• Uses the complete Adobe Target optimization solution that allows data-driven marketers to rapidly experiment and create high-converting personalized experiences
• Adobe Target comprehensive marketing solution which enables marketers to measure, personalize and optimize marketing campaigns and digital experiences for optimal marketing performance.
• Gathered the business requirements from the Business Partners and SMEs..
• Involved in data analysis, preparation of design documents and mapping documents.
• Managed projects to create engaging and intuitive online experiences on desktop, tablet, and mobile devices for United Healthcare Medicare plan membership.
• Direct and influence continuous assessment (utilizing analytics tools) of new technologies, existing technology asset, and market needs to develop products that meet changing business needs
• Launched new websites, and ran digital marketing campaigns to help prospects and members be aware of and understand ways to improve their health.
• Coordinated usability and focus groups to obtain direct input and feedback from members for new online tools and mobile apps to ensure an engaging experience.
• Measured site engagement with WebTrends, Google Analytics, and Adobe Analytics
• Developed data ingestion from various data sources CDB, ORx, Cirus loaded data into HDFS/Data Lake
• Worked extensively with Sqoop for importing data from and SQL Server, Teradata.
• Created HiveQL and Pig Latin scripts to process the data and invoked UDF written in python and Java.
• Designed patterns for history/incremental loads using CDC and Sqoop process.
• Designed ETL jobs for extracting from HIVE snapshot tables, transforming, loading data into different stage/Base tables using Talend jobs
• Wrote Spark programs to perform create and load the data to HBase tables.
• Developed the jobs for Customer, Member, Medical/Dental/Vision claims domains and implemented reconciliation, reprocessing, scheduling of jobs.
• Extensively worked on Reusable components, Routines, contexts, Global Variables.
• Responsible for assisting in the development, execution and documentation of system and integration test plans, UAT and Regression phases; reviewed test cases and test strategy
• Perform quality monitoring and trending on data standardization processes.
• Automated all the jobs using Oozie workflows and supported in running jobs on the cluster.
• Coordinated all aspects of User Acceptance Testing (UAT) by identifying Business Partners, often for multiple applications and functions, and with using Project Management skills, ensured detailed test scripts are created and executed within the allotted texting timeframe.
• Created status reports and reported daily written and verbal testing statistics and status to members of the Core Project and Management teams.
• Worked closely with many Core team members such as Project Manager (PM), Software Development Manager (SDM), Region Management, Business Analyst, Quality Assurance team, Development, Business End Users and Executive team.
• Utilize Google Analytics to collect data, develop & maintain the meta-data of the entire site
• Lead the Inbound and Outbound 837 & 835 EDI transactions for various business
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed
• Translated the requirements obtained during the requirements gathering phase to the development team and was responsible for the tradeoff of requirements not feasible for the project.

Environment: MS Office, SQL, ERP, Data Loader, Workflows & Approvals, Page Layouts, Security & Sharing Rules, Reports & Dashboards, Demandware, Data warehousing, ETL.

Business Analyst

Responsibilities:

• Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements during JAD sessions.
• Created, owned, and maintained Requirements Documentation, User Stories, Release Notes, and
• Training Material using industry-standard analysis and documentation techniques such as Detailed
• Mock-Ups, Data Mapping Documents, Samples, Workflows, and Visual Aids.
• Expertise in developing SOAP, RESTful Web Services and APIs with JSON and XM
• Expertise in Object Oriented and Multi-threaded/Concurrent programming using Java and J2EE related technologies.
• Performed GAP analysis between SMARTS and Service Engine application for the Data Migration and Conversion.
• Studied the existing business process and created AS-IS workflow to illustrate the existing system.
• Manage three Data Centers, Server Hardware/Software Consolidation Project
• Acquired IP Addresses for Data Centers from IPAM (Internet Protocol Address Management)
• Tracked requirements in the Requirement Traceability Matrix (RTM) defining each technical requirement in detail from areas like: main hardware, application software, networks, servers, internet and desktop configuration.
• Propose strategies to implement HIPAA 5010 in the new MMIS system.
• Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
• Responsible for gap analysis in updating existing Claims Management System and Involved in testing new CMS. Also, accountable for Claims Resolution/Reimbursement.
• Assisting the project manager in creating the business case and project plan.
• Served as a liaison between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team.
• Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance

Environment: Cloud,UML, AgileWindows, MS Excel, MS Word, MS Project, SharePoint, Microsoft SQL, MS Visio, Quality Center, Google Analytics.

Business Analyst

Responsibilities:

• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries using the Requisite Pro.
• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective and scope of the project.
• Involved in identifying business process and developing business process flow diagrams for pre-approvals.
• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Credit Analyst etc., to ensure the rules and guidelines have been met.
• Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD).
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.
• Setup client accounts with the new/updated commision negotiation rate
• Balance all the firm error accounts with the correct trades on a daily basis
• Close out future trades on the clients accounts on daily basis requested from business unit
• Check the daily/monthly statements and fix and out of balance amounts
• Input all the new/update exchange fee rates to match the domestic and foreign exchanges
• Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications etc.
• Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.
• Functioned as a liaison between various business users and the technical team throughout the project lifecycle
• Involved in maintaining the Requirement Traceability Matrix (RTM).
• Participated in test cases reviews to make sure that all the requirements have been covered and accurately tested.
• Involved in creating User Manuals and training end users
• Execute sales, relationship, and credit strategies that are aligned with the branch's business plan.
• Provide Tellers and other staff members with coaching and guidance on products
• Identify client needs, and improve the interaction between branch member and client
• Leverage Citi's clientele leads to identify new prospects and cross selling opportunities with current Citibank clients
• Met and exceeded monthly and quarterly goals met in personal and business loans, Home Equity lines, business and personal credit cards, business and personal checking and saving accounts, and investment referrals.
• Consistently adhere to all operational controls to ensure the safety and security of client's and bank assets; Complete required regulatory/compliance training
• Open and manage accounts as well as advise clients regarding their financial concerns and remedy their issues

Environment: AgileWindows, MS Excel, MS Word, MS Project, SharePoint, Microsoft SQL, MS Visio, Quality Center, Google Analytics.

Business Analyst

Responsibilities:

• Study and analysis of business requirements and conducting the status update meetings
• Involved in converting the User requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs. Managed Requirements using DOORS
• Involved in preparing requirement specifications, design specification and reviewing the test case documents.
• Assigning work to the team members and co-coordinating with the team.
• As a Business Analyst, need to undergo current implement risk analysis and finds out if there is any risk associated with the requirement and implement and if so then how we can tackle it efficiently.
• Worked in accordance to the methodology laid down by the Company for various phases of the business and created business vision, business architecture documents and mock reports.
• Facilitated (JAD) Joint Application Development sessions in order to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Used MS Excel to enter data from various sources into spreadsheets and also helped in writing test cases based on Excel.

Business Analyst

Responsibilities:

• Involved in converting the User requirements into business requirements, functional requirements and technical requirements and also created business process models from the requirement specs.
• Acted as liaison across business units primarily between the Project Manager, Developers, Testers and the Stakeholders.
• Updating configured payroll rules and creating custom pay rule based on the client requirements.
• Provide production support to the product site and act on the product issues accordingly o the priority, once done with work then verify same in the development environment
• As a Business Analyst, need to undergo current implement risk analysis and finds out if there is any risk associated with the requirement and implement and if so then how we can tackle it efficiently.
• Performed gap analysis, gathered requirements to document existing business process and enhancement requests for new business system

Environment: JAVA, J2EE, SQL Server 2005, XML, Eclipse, Workbrain T&A

Software Engineer

Responsibilities:

• Study and analysis of business requirements and conducting the status update meetings
• Requirement Analysis and Design (Prepared Use Case diagrams, sequence diagrams and class diagrams for online quiz module).
• Designing the Database and developing the Stored Procedures and other database objects.
• Used PHP WebControl Library for TreeControl.
• Preparing Test Plan and Test Case and run Test cases.

Environment: PHP 4.0, MySQL, PHP Classes, JavaScript, HTML/DHTML, Adobe Dream Weaver