SUMMARY:

• BA/PM with over 10 years of experience coordinating with business and IT across all phases of software development life cycle.
• In - depth knowledge of Software Development Life Cycle (SDLC) methodologies like Waterfall & Agile. Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications, including the design and development of user stories, use cases and test plans, conducting user acceptance testing, and implementing new processes and technology .
• Demonstrated project management skills to facilitate on-time and cost-efficient project completion. Ability to facilitate and engage cross-functional project teams across multiple locations.

TECHNICAL SKILLS:

• Windows 2012, 2008, 2003, 7, 8, 10
• UNIX & Solaris 2.5, 2.7, 10
• Exchange 2013, 2010, 2007, 2003, 2000. 5.5
• Lotus Domino/Notes 6.5, 7.x. 8.x
• SharePoint 3.0 & 2007, 2010, 2013
• IIS 6.0, 7.x, 8.0
• Apache/Tomcat
• Agile/Scrum/Jira
• MS SMS
• TrendMicro Server Protect, ScanMail, IMSS
• Network Associates Netshield, McAfee
• Veritas Backup Exec
• NetIQ
• MS SQL Server 7, 200x, 2013
• Oracle 10g, 11g
• MS Office 20xx, 365
• VmWare ESX, Workstation
• Salesforce.com
• .Net Framework,
• ASP.net, SOAP, REST, XML, JAVA, J2EE
• SAP/ERP
• AEM 6.x, Adobe Analytics, Google Analytics

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Oakbrook, IL

Responsibilities:

• Collaborated within multiple stakeholders and cross-departmental offshore/onshore teams to ensure a proper Agile/Scrum, SDLC software development and implementation approach was in place for the Responsive Web design and development using Adobe Experience Manager to develop a Wi-Fi portal that would allow and improve customers Wi-Fi experience using mobile and desktop devices.
• Analyzed business requirements, explored and evaluated various options, configured the application to meet requirements and coordinated testing with QA and User acceptance testers.
• Researched and recommended solutions which met the business needs for the Wi-Fi website.
• Translated business architecture through the elicitation and definition of functional requirements.
• Developed documentation ranging from business/functional requirements, test cases, process maps, data flows and knowledge transfer.
• Utilized Jira to write detailed Acceptance Criteria in the form of Behavior and Feature Driven Development scenarios for Epics and User Stories that can be understood by business stakeholders, software developers, and quality assurance analysts.
• Headed up backlog grooming sessions with the Scrum team to help groom user stories as well as answer the questions of software developers, architects, and QA analysts so they can accurately story point each user story.
• Worked with the product owner and the analytics team to define key performance indicators (KPI) to measure project success and customer engagement using Google Analytics for global markets and Adobe Analytics for US and Global markets.
• Worked closely with the product owner and other stakeholders to help create and shaped release plans.

Lead Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Managed requirements and projects from initial request to project completion. This included defining business requirements, scoping and creating a project request document, providing cost-effective solutions to meet the requirements, working with developers and the business community to develop solution, testing, and gaining customer approval at project conclusion.
• Developed test plans, test scripts, UAT’s and completed complex analysis for enterprise solutions in an Agile/Scrum environment.
• Created technical design documents, prepared time and cost estimates, and developed conversion and or integration plans as well as system implementation plans.
• Configured and test enhancements and modifications for the enterprise solution.
• Interacted with senior level stakeholders, business customers, and management.
• Analyzed, designed, test, documented, implemented and maintained application changes.
• Evaluated the usage of existing practices and the identification of gaps against best practices.
• Program design and development including policy, standards and procedure development.
• Program implementation support including infrastructure and program development including the defining of requirements, selection and implementation of enterprise content management systems with SAP.
• Maintained all project information in the project management SharePoint 2013 system.
• Provided guidance and direction to team members as necessary in the completion of assigned projects.

Manager, Product Management and Support

Confidential, Chicago, IL

Responsibilities:

• Managed and supported software products used with Open Text ECM Content Server and Salesforce SFDC from development release, through testing to commercial release and ongoing customer support.
• Liaised with the development team on development priorities and release schedules using SDLC and Agile/Scrum methodology.
• Release management including version control, testing and release of software updates and new installs.
• Developed all product related documentation including Procedures, Test Scripts, Release Notes, Installation and User Guides and provided end user training for the Agile/Scrum environment.
• Directed the support of evaluation and production software installations and act as the primary support interface for large enterprise clients.
• Developed client support relationships and account management of Software Support & Maintenance Agreement renewals.
• Ensured technical issues got resolved with the highest level of customer satisfaction
• Liaised with customer and support to assure issues were given immediate attention and were resolved as quickly as possible.
• Performed ongoing development of web based support call management system and procedures.

Senior Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Led discovery sessions between product managers, technical managers, and user experience designers to gather requirements that will be used to build world class enterprise content management systems using Agile/Scrum methodology.
• Facilitated meetings with business stakeholders and product management to help build project charters, business processes, and business process activities.
• Gathered business requirements and broke them down into relevant, accurate, detailed user stories that can be estimated and then developed within an agile scrum framework.
• Wrote detailed Acceptance Criteria in the form of Behavior Driven Development scenarios for User Stories that can be understood by business stakeholders, software developers, and quality assurance analysts.
• Facilitated technical design meetings between architects and developers to help gather and document their technical solutions to the business problems that were defined in the requirements.
• Fostered a high level understanding of technical solutions as designed by architects to explain the solution to developers and Quality Assurance (QA) analysts.
• Participated in backlog grooming sessions with a scrum team to help groom user stories as well as answer the questions of software developers, architects, and QA analysts so they can accurately story point a user story.
• Worked closely with the product manager and technical manager to help create and shape release plans.
• Reviewed unit tests and quality assurance test cases to ensure they cover all of the relevant business scenarios.
• Worked with product managers to help define their key performance indicators (KPI) for new initiatives.
• Analyzed and collected KPI metrics and reporting to be delivered to the product manager so they can report on the progress and success of their products and initiatives to senior management.
• Provided input and feedback on product roadmaps.
• Worked with UX designers to help refine prototypes and/or high fidelity mockups based on new requirements gathering.

Delivery Technical Consultant

Confidential, Lincolnshire, IL

Responsibilities:

• Provided onsite consulting services to customers within North America to design and implement document management systems, email archiving, monitoring and management for Exchange and Domino systems.
• Met with key stakeholders to determine requirements needed for architecture design and implementation.
• Functioned as the project manager and primary liaison for communications between IT and the business users to elicit and document business requirements that contribute to the design, development and implementation of an effective technology solution that addressed specific business challenges in an Agile/Scrum environment.
• Duties included planning, defining and implementing products that manage the growth of corporate emails and documents, to reduce storage costs and to improve server performance.
• Duties included analyzing the customer existing environment to make recommendations to move forward with the implementation for email management and email monitoring.
• Assessed the customer’s email and document management environment and recommended hardware sizing needed for implementation.
• Installed and configured Livelink ECM solutions and modules into client environments (specifically including configuration of Livelink ECM Directory Services and Classifications/Records Management for email).
• Provided Pre and Post Sales Engineering support in the execution and responses to RFI/RFP and creation of Proof of Concepts and Statements of Work.
• Utilized Salesforce SFDC for account management and service center to manage escalated customer issues.
• Designed and implemented globally scaled Livelink ECM systems with various Open Text customers including consulting activities related to projecting expected load and determining usage profiles, impact assessment of optional and custom modules on system design, and designing to accommodate client hardware and software standards/constraints.
• Configured Records Management and Classifications for a specified retention policy.
• Created documentation demonstrating the architecture requirements specification, architecture design specification, and the architecture design implementation plan.
• Conducted knowledge transfer and training to the business community.
• Integrated Livelink ECM solutions with SQL, Oracle, SAP, SUN StorageTek, IBM Tivoli Storage Management, NetApp, EMC Centera storage devices and various other SAN devices.
• The operating systems included Windows Server 2003, 2008, and Solaris 10.
• The messaging systems included Exchange 2003, 2007, 2010 and Lotus Notes/Domino 6.5 and, 7.x.

Senior Exchange Engineer

Analysts International, Chicago, IL

Responsibilities:

• Provided Exchange 2000 and 2003 migration support as well as third level support for Exchange 5.5, Windows NT, and Active Directory.
• Duties include planning, testing and support for pre-migration and post migration tasks in a diverse environment which consists of over 50,000 users.
• Tasks included creating E2K and E2K3 test environments to test scripts written to be run against the Exchange 5.5 GAL for migration to E2K and E2K3 and also to be utilized in these environments in the future.

Senior Systems Engineer

Confidential, Hines, IL

Responsibilities:

• Provided third level support of Exchange 5.5/2K, Blackberry, TrendMicro and Network Associates Virus protection products, Veritas Backup Exec 8.5 and 9.0, SMS 2.0, WINS, DNS, and DHCP in a Windows NT 4.0 and 2000 environment for the federal government healthcare system.
• Performed the role of project manager for Configuration Management and the Exchange 5.5 standardization project. Completed the deployment/migration of Active Directory from Windows NT 4.0 domain controllers for a total of 377 DC and 223 sites and over 250,000 users.
• Completed the migration of Exchange 5.5 to Exchange 2000 and Windows 2000 server to Windows 2003 server.
• Also performed the task of deploying and implementing SMS 2.0 throughout all the sites the country.
• Duties included call management, internet gateway monitoring, and client support in an environment consisting of 270 clustered Exchange 5.5 servers, 22 SMS primary sites, with an approximate total of 250,000 users.