Business Analyst Resume

PROFESSIONAL OBJECTIVE:

To work in an environment that enables me to use my 20+ years experience as a Business Analyst, providing expert documentation creation, superb QA skills and superior customer service excellence.

TECHNICAL SKILLS:

SQL (2000
2005
2008)
Crystal Reports
Business Intelligence
FOCUS programming
Microsoft Office
Access
Project
AWD

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Documenting the business process flows
Creating business requirement documents, use cases and functional requirements.
Providing training and post implementation support.
Investigated issues, recommended and assisted in implementing fixes.

Confidential

Business Analyst (Consultant)

Documenting the Business Process flows
Creating business requirement documents, use cases and functional requirements.
Being a liaison between customers and technological support
Creating SQL queries to assist in information gathering
Providing QA and testing support for new updates to our proprietary application.

Confidential

Analyst

Liaison between business customers and technical staff, following SDLC protocol.
Creating business requirement documents, use cases and functional requirements.
Conducts tests of fixes and enhancements application
Testing of new applications and/or upgrades, ensuring ease of use for business.
Providing support post implementation.

Confidential

Business Analyst (Consultant)

Liaison between business customers and technical staff
Following SDLC protocol.
Creating business requirement documents, use cases and functional requirements.
Conducts tests of fixes and enhancements of UI online system.
Providing training and post implementation support.
Investigated issues, recommended and assisted in implementing fixes.
Investigated and vetted table, column and data information within the Data Warehouse.
Created SQL queries to verify data

Confidential

Lead Business Systems Analyst

Point of contact for over 1000 business area customers. Providing initial triage on their information request and translating their needs for developers.
Analyzes, develops, interprets data needs and provides gap analysis for end users.
Creating business process flows and business requirement documents.
Provided training and documentation on reporting systems and solutions, as needed, for all levels of staff.
Creating use cases to assist in the implementation of a new reporting system.
Writing reports, based upon customer needs, using variety of reporting tools.
Delivered quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
Responsible for delegation of work assignments, based upon urgency of customer needs.
Testing of new applications and/or upgrades, ensuring ease of use for business.

Confidential

Business Systems Analyst

Development of paperless workflow application (AWD) to assist TA2000 legacy system
Creating testing documentation
Quality testing of new or upgraded software.

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