SUMMARY:

• Sr. Business Analyst with around 8 years of total IT experience as Business Analyst in the field of information systems and worked extensively on various domains in diverse business and technical environments.
• In - depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification, Functional Requirements Specification, Rapid Application Development, and MS Visio.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and documenting them using MS Visio.
• Expertise in Process Analysis, System Analysis, Object Oriented Analysis, Functional Design & Documentation (FDD), GAP Analysis, Requirements Traceability, Use Case Analysis & Design.
• Experience conducting JAD (Joint Application Development) sessions with Stakeholders and Business Partners to resolve issues.
• Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost-Benefit Analysis, Risk Analysis, Testing and Project Planning.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Extensively interacted with the designers and developers to ensure functional implementation of business requirements and QA Team in executing Test Plans & Test Case scenarios.
• Expertise in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control.
• Performed Integration, Regression, Sanity, Functional Unit and System Testing, Load Testing, Stress Testing and Performance Testing.
• Experienced in conducting, User Acceptance Testing (UAT), Black Box Testing, GUI Testing, Data Driven Testing, Back End Testing.
• Excellent skills in Process Flows and Swim Lane Diagrams.
• Sound knowledge in conflict management and configuration management.
• Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.

WORK EXPERIENCE:

Confidential, Fort Mill, SC/Minneapolis, MN

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Analyzed the Business Process along with the prior project documentation for complete understanding of the project and contributed in the Business Process Model re-engineering and optimization.
• Performed extensive Document Reviews and GAP Analysis to develop a thorough understanding of AS-IS business process model and TO-BE business process model.
• Conducted high-level requirement gathering sessions with business owners, risk analyst and concerned teams for requirement elicitation via JAD Sessions, Interviews and Brainstorming Sessions.
• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) using SSO sessions.
• Led a story writing session with an aim of decomposing the scope into epics and user stories with product owners. Also, worked on the acceptance criteria for the above developed user stories.
• Facilitated prioritization and estimation of the user stories by using Moscow and Planning Poker techniques.
• As a Scrum Master, facilitated and conducted the Backlog Grooming Meeting, sprint planning meeting and the daily scrum standup meeting.
• Developed and analyzed the Sprint/Product burn down chart in order to calculate the team’s velocity and track sprint progress.
• Resolved impediments faced by the scrum team at the team and the organizational level.
• Used JIRA to plan and track the sprints and to track defects using SSO features.
• Developed mock-ups and wireframes along with the screen designs using MS Visio and Axure.
• Performed Impact Analysis, Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI) in order to mitigate certain risks associated with the project and project output.
• Designed data models and conducted Normalization and De-Normalization of the data as per the Online Transaction Processing (OLTP) and Online Analytical Processing (OLAP) frameworks respectively for data analysis.
• Instrumental in streamlining processes, developing communication plans, creating strategic roadmaps and cost saving initiatives.
• Analyzed systems for ongoing performance improvements at user and system levels.
• Provided customer satisfaction by handling projects with efficient communication, documentation and timeliness.
• Developed and documented user methods and procedures.
• Performed slicing and dicing of data marts in order to facilitate the analytical decision making process.
• Integrated various OLTP to OLAP by using Informatica PowerCenter as an ETL tool.
• Developed reports using SSRS to communicate information using graphs, charts and other info graphical solutions to the project team for SSO featured applications
• Performed User Acceptance Testing (UAT) in conjugation with the Operations and QA team.
• Logged and tracked the defects using HP Quality Center.
• Created Requirement Traceability Matrix (RTM) in order to track test cases and test plans.
• Acted as Scrum Master as per business need and facilitated the Sprint Review and Sprint Retrospective Meetings at the end of each sprint.
• Interviewed SME’s and RMR (Risk Management Representatives) in order to better understand the business process.

Environment: Scrum/Waterfall, TFS, Oracle 11g, MS Visio, Java, SharePoint, MS Project, MS SharePoint, SSRS, MS Excel, HP Quality Center, HP ALM, PPlus.

Business Analyst

Responsibilities:

• Played a key role in System Development Life Cycle (SDLC) Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria and Implementation to have the output of project.
• Conducted Joint Application Development (JAD) sessions with development and other IT teams to define the requirements and supported developers in the use of Change Management and Change Control tools and procedures.
• Analyzed the business and functional requirements and translated them into technical specifications and data rules required for the ETL process.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational Clear Quest.
• Created Requirement Traceability Matrix linking Business Requirements to Functional requirements and thereby to Systems Requirements.
• Performed data analysis and used SQL extensively for analysis and business logic validation needed to resolve production issues.
• Performed Data Mapping between source systems to target systems, logical data modeling, created class diagrams and ER diagrams.
• Planned and defined Use Cases; created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Developed User Accepting Testing (UAT) plans and test cases based on the business requirements/System Requirements.

Environment: Agile, Rational Requisite Pro, MS Visio, SQL Server, Rational Clear Quest, MS Office Suite, Azure, SharePoint, Rally, HP ALM

Business Systems Analyst

Responsibilities:

• Established a good working relationship with the Senior Responsible Owner for SSO sessions.
• Directed, managed and motivated the project team.
• Developed and maintained an agreed project plan and detailed stage plans.
• Understood and applied business case and risk management processes.
• Planned and managed deployment of physical and financial resources to meet project milestones.
• Built and sustained effective communications with other roles involved in the project.
• Applied quality management principles and processes.
• Performed a variety of administrative tasks including preparation of PowerPoint presentations, data entry and analysis, web site development, collating marketing materials and presentations using SSO feature.
• Provided assistance with event planning including supervision of undergraduate student workers.
• Facilitated projects in an office with other students; served on short-term college project teams.
• Created Requirement Traceability Matrix linking Business Requirements to Functional Requirements and thereby to Systems Requirements.
• Performed data analysis and used SQL extensively for analysis and business logic validation needed to resolve project management issues in course modules.
• Performed Data Mapping between source systems to target systems, logical data modeling, created class diagrams and ER diagrams.
• Planned and defined Use Cases; created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies for small scale projects within university.
• Analyzed and translated information for management and IT teams.
• Worked closely with the development team to clarify and ensure adherence to business requirements.
• Prepared Functional Requirement Specification and Business Use Cases.
• Identified for business process improvement and initiated efforts to make improvements and problem resolution.

Environment: Rational Requisite Pro, MS Visio, SQL Server, SOAP UI, Rational Clear Quest, MS Office Suite, Waterfall, MS Project.

Business Analyst

Responsibilities:

• Interacted with clients, product team to gather and define business and functional requirements.
• Worked on web based virtual payment, card payment and mobile payment application systems.
• Analyzed complex system problems with ease, conducted GAP analysis to offered alternative business solutions for new system development and enhancements for production issues.
• Performed verification of single sign on and EFT (Electronic Funds Transfer) reports and escalated to support team in case of any discrepancies in EFTS's.
• Worked in integrating the global payments system with (VeriFone) Payware mobile processing system.
• Gathered requirements for GTVT payment system (Global Transport Virtual Terminal) enhancement.
• Performed analysis on billing and charge types for the merchants as per the sales request on MAS (Merchant Accounting System).
• Analyzed and provided various retailer activity reports for chain merchants to the relationship managers.
• Analyzed and solved problems for all incoming SSO inquiries within the allotted department SLA’s, educate IT team members to eliminate reoccurrences.
• Collaborated with development team to design new, enhanced system functionality and communicate business and functional specifications to the team and other stakeholders.
• Facilitated meetings and leads discussions regarding business process review and functional specification reviews, Joint Application Design (JAD) sessions, etc.
• Extracted, analyzed and understood the Business requirements, gap analysis between goals and existing business processes.
• Worked as a project lead for small projects and took the project through the entire SDLC by ensuring any deviations from the base-lined functional requirements in order the deliverables meet the business needs.
• Generate all the Out of Balance reports for the chain merchants and provide the transaction details to merchant accounting department.
• Coordinated with relevant departments to mitigate revenue leakage/impact to merchant and Global Payments.
• Retrieved the Chargeback and Network reject reports from MAS (Merchant Accounting System) and discuss the root cause with the business team.
• Planned, documented, executed and supported the User Acceptance Testing efforts relative to all projects by collaborating with the business.
• Assisted in defining project plans, including scoping, scheduling, and implementation.
• Prepared the business flow models for better understanding of requirements for technical team.

Environment: Agile, MS Office Suite, MS Visio, UML, Rational Requisite Pro, Rally, SharePoint, My SQL, JIRA, HTML, SOAP UI, XML.

Business Risk Analyst

Responsibilities:

• Analyzed and determined risks to help clients make sound financial decisions.
• Determined solutions to minimize or eliminate risks by implementing SSO.
• Led interviews and meetings with business associates to gather business requirements.
• Assisted customer care in problems and issues resolution.
• Acted as a subject matter expert in requirements planning/gathering sessions.
• Led research and gathered information regarding a business problem/opportunity.
• Analyzed and translated information for management and IT teams.
• Used Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
• Worked closely with the development team to clarify and ensure adherence to business requirements.
• Prepared Functional Requirement Specification and Business Use Cases.
• Analyzed financial statements such as profit and loss, company budget and employee headcount reports.
• Compiled reports showing the proposed plan of action for existing and potential clients using SSO.
• Developed test scripts utilizing comprehensive business requirements, functional documentation and processes.
• Worked on SSO feature and troubleshooting queries for the same.
• Interacted with various resources at workspace like business, development as well as analyst teams.
• Suggested creative and active solutions for problem and resolve issues and express ingenuity as required.
• Assisted in test defect management process, monitored and reported on defect resolution to management.
• Identified and suggested changes to predetermined quality guidelines and policies.
• Reviewed other risk factors including problems with the physical location of the organization, potential for robberies and the likelihood of employees being injured on the job.
• Predicted the future trends from the current developments in the market and recommend the management accordingly to plan the strategies.
• Monitored and assessed the post-period implementation of risk management strategies.
• Aided in the constructive developments for the company to create good capital.

Environment: Hybrid Framework, SQL Server, Jupiter, Lexus Nexus, Global Automatic Call Distributor, Leeds.