SUMMARY:

• Self - driven Business and IT professional skilled in Confidential , user story and feature development, Agile Team facilitation, team and program integration, requirements gathering, business analysis strategic planning, relationship management, IT Portfolio and Program Management and more.
• For more than 15 years, Confidential has utilized his consultative management and business analysis techniques to lead teams and organizations through their key programs and initiatives. His expertise is demonstrated in numerous areas including:
• Requirements Gathering: Confidential has been the lead BA responsible for facilitating business/functional requirements workshops to gather, evaluate and document customer business requirements and needs in a wide variety of industries.
• Agile Skillsets: He is trained as an Agile Team Facilitator (PM) who is skilled in all agile ceremonies including; Release/PI Planning, Iteration Planning, Backlog Grooming, Daily Standups, Roaming the Risks, Road Mapping, Kanban, Value Stream Mapping and Retrospectives
• Road mapping: Confidential has a proven abilities to help clients define a sustainable roadmap that allows clients to meet their desired business targets.
• Decision Making: He has a well demonstrated ability to make difficult decisions independently. Is able to analyze the appropriate data, perceive the impact and come to a well informed decision while still respecting timelines and priorities.
• Business Process Consulting: He has extensive experience implementing process re-engineering initiatives that improve business unit efficiencies.
• Enterprise Implementations: He has extensive entprise implementation experience within the defense and automotive industries.
• Best Practices: Consultant teams on best practices for requirements gathering, tool selection and implementation, methodologies and change management strategies.
• Teamwork: Confidential has a proven track record for leading cross functional teams towards organizational success. He can clearly identify opportunities to utilize others strengths to accomplish a task, identifying win win situations and opportunities to utilize organizational skill sets.
• Stakeholder Orientation: He has a deep understanding of client/stakeholders needs and has a demonstrated ability to work collaboratively with them to achieve organizational success.
• Effective Communication: He has a demonstrated understanding of how to shape key messages for specific audiences can clearly identify and utilize the best vehicle for communication based on the information.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential

Responsibilities:

• Lead business / functional requirements workshops to gather, evaluate and document customer business needs and requirements
• Document, analyze and map client requirements
• Coach and mentor teams on their Agile roles and responsibilities (Product Owner, Agile team Facilitator, Development Team)
• Lead Road Mapping discussions to identify the roadmap for the projects
• Responsible for leading Agile ceremonies for program team (Sprint planning, Daily Stand Ups, Sprint Retrospective, Sprint Reviews)
• Senior BA responsible for facilitation of establishing the feature prioritization process via Backlog Grooming ceremonies
• Responsible for being the program liaison connecting the program team to C-Level Management
• Implement Lean Agile principles and practices of the Confidential ® ( Confidential ).
• Organizes the EPMO to promote Program Management disciplines and associated delivery of results for key initiatives.
• Proficiency in the key principles of cross functional project management (ex: Time, Quality, Cost)
• Strong financial acumen
• Proven track record of strong Business Analyst skills
• Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels
• Critical thinker with solid judgment and strong initiative
• Drives innovation and creative solutions that deliver business results while meeting IT operational guidelines.
• Conducts performance reviews, merit planning, coaching and handling performance/discipline issues.
• Mentors and develops staff through regular communication, training, coaching and succession planning. Guides and leads the team through change.
• Matures the Program Management Office by implementing project management best practices.

Confidential

Senior Project Manager

Responsibilities:

• Understand the needs of the business and use expertise to translate requirements into functional specifications
• Service Now applications experience includes Self Service, Incident Management, Service Desk, Incident, Change, Configuration, Service Catalog and Business Services
• Facilitated business readiness meetings with stakeholders
• Capture current state of the business and process, conduct analysis and present findings
• Create process workflow diagrams in Visio
• Apply numerous information gathering and data analysis techniques such as facilitation, process modeling, simulation, value stream mapping, organizational readiness assessments and RACI to analyze current and future state and create project deliverables
• Ensure that the key elements surface, ensure process supports business strategy, and who owns the process and the process workflow
• Consult with the project team on translating current and future telecom process needs into Service Now system configurations
• With the lead process analyst, develop recommendations for stakeholders and communicates the outcomes effectively to the business process areas
• Analyze service management needs from a wide variety of project stakeholders
• Translate service management needs into detailed system requirements and system interface specifications that can avoid system customizations and stay as out of the box as possible
• Facilitate work sessions to solicit requirements, identify interfaces and their dependencies, design detailed solutions
• Collaborate in project management activities; provide effort estimates, identified risks and mitigation strategies, accurately track own time, collaborate in project issue/problem solving with the project manager

Confidential

Business Relationship Manager

Responsibilities:

• Establish and maintain a strategic relationship with appropriate level key internal and/or external stakeholders and the IT organization for the purpose of business - IT strategy development, solution discovery, service management, risk management and relationship management.
• Provide highly-valued strategic consulting level support and guidance throughout key IT initiatives.
• Considered as a thought leader.
• Facilitate, and serve as a lead, for the planning and execution of initiatives to enable the business to achieve their objectives through the effective use of technology.
• Serve as a key point of contact for business stakeholders.
• Communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives. Participate in stakeholder (internal and, when appropriate, external) business planning and strategy meetings and in short- and long-term strategic planning sessions with clients to improve business processes.
• Communicate with organization s stakeholders, project managers, and other stakeholders to ensure awareness of progress, risks, and issues.
• Identify opportunities and makes recommendations to support the enterprise s desired future state.
• Participate as a member of an oversight committee for the prioritization of IT initiatives.

Confidential

Senior Project Manager

Responsibilities:

• Produce high quality functional requirements documentation in the form of Agile based user story deliverables
• Coach teams of Business Case development, Project Charters, Project Plans, and Issue/Risk logs
• Utilized consultative management skills to explain PM principles in business (non-IT) terms Train/Coach Finance Business Leads, project managers and executives on project management best practices and tools
• SharePoint administrator for project teams

Specialist - Business Analyst

Confidential

Responsibilities:

• Liaison between the business and IT
• Lead business requirements gathering and documentation creation as we implemented new software solutions
• Lead business / functional requirements workshops to gather, evaluate and document customer business needs and requirements
• Provide IT Governance, Support and Oversight to the Security, IT Application and Infrastructure projects within the EPMO (Enterprise Project Management Office)
• Presented senior leadership with IT Project Portfolio status, progress and health of the Enterprise Application, Infrastructure and IT Security Portfolios
• Accomplished leader in the creation of IT strategy, IT governance mechanisms and Portfolio Management processes
• Implemented a performance management process that allowed IT Security to track and achieve their goals
• Drafted action plans and led meetings with department executives to review project, portfolio status and proposed changes
• Responsible for coaching and mentoring project managers, program managers and executives in project management best practices
• Defined appropriate governance processes to support the achievement of the organizations strategy
• Negotiated resource and capacity issues, resolving problems at the organizational level
• Performed quality audit checks on projects ensuring adherence to organizational processes and procedures
• Drafted action plans and led meetings with department executives to review project status and proposed changes.
• Monitored vendor costs, timescales and resources used to deliver project portfolio within budget
• Audited all work plans/project schedules and offered recommendations for improvements

IT Project Portfolio Manager

Confidential

Responsibilities:

• Responsible for process documentation, process engineering, process improvement, change management
• Resolved stakeholder issues and problems across the spectrum of the project portfolio, through negotiation and communication
• Defined appropriate governance processes to support the Enterprise strategy
• Served as a key contributor to the organizations strategic planning process, ensuring business technology initiatives help drive organization strategy and enable efficient and effective global business processes
• Performed IT risk and investment management processes, driving participation from all areas of IT governance and strategic enterprise planning
• Collaborated with internal teams to manage and maintain a comprehensive listing of IT policies and procedures

Business Analyst

Confidential

Responsibilities:

• Created transformation plan that allowed company to implement an effective Project Management Office
• Senior Analyst Confidential PPM Portfolio Management Implementation project
• Overall responsibility for defining and implementing an Enterprise level resource management strategy
• Defined PPM process governance standards and methodologies
• Responsible for leading process improvement initiatives to support CMMI level maturity goals

Business Analyst

Confidential

Responsibilities:

• Created transformation plan that allowed company to implement an effective Project Management Office which organized a multi-million dollar project portfolio
• Lead requirements gathering workshops for the Confidential PPM Portfolio Management Implementation project
• Overall responsibility for defining and implementing an Enterprise level resource management strategy
• Defined process governance standards and methodologies
• Responsible for leading process improvement initiatives to support CMMI level maturity goals
• Provided Issue & Risk escalation to Program Leader

Project Manager

Confidential

Responsibilities:

• Acted as business leader responsible for program/projects from inception to the conclusion of the program.
• Ensured programs launch on time and achieve desired deliverables.
• Meet profitability, capital, and financial targets at launch.
• Oversee functional areas during development to meet key deliverables . (Engineering, Sales, Purchasing, Finance, Quality, IT, Manufacturing, Data Analytics)